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Spinland Casino

Item: Spinland Casino
Rating: 7.7
Author: Sharon D.

Our Rating CasinoRank

7.7/10

CasinoRank

Player Rating 23 reviews

6.6/10

23 reviews

Complaint Response 9 complaints

2 days avg. 9 complaints

What we like

Live chat open 24/7
Mobile-friendly design
UK Gambling Commission-licensed

What we don’t like

Multiple country restrictions

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Sharon D.

Spinland Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://www.spinland.com/

Established

2017

Licences

Malta Gaming Authority, UK Gambling Commission

Company

White Hat Gaming Limited

Affiliate Program

Casimba Affiliates

Languages

English, German

Casino Type

Instant Play, Mobile, Live Casino

Spinland Casino is an online casino home to video slots and casino games from the likes of NetEnt, Microgaming, NYX Interactive, Leander Games, Thunderkick, Evolution Gaming, and numerous others. The site can be accessed from both desktop and mobile in a number of languages, including English, German, Finnish and Norwegian. Spinland Casino is licensed and regulated by the Malta Gaming Authority and the UK Gambling Commission.

Restricted Countries and Territories

Unfortunately, players in certain jurisdictions will not be able to register and play here. These include residents of Austria, Belgium, Bulgaria, Denmark, France, Hungary, Italy, Russia, and the United States, to name a few. The full list of restricted countries can be found under the 'More casino details' tab.

Mobile Gaming

Spinland also offers a mobile casino that can be played straight through a mobile browser, without the need to download any additional software.

Security and Fairness

Members can rest assured they are playing in a safe environment as the casino employs SSL encryption to protect personal and financial details.

A random number generator is also utilized to ensure that all their games result in a random outcome. Furthermore, the site is closely monitored and regulated by eCogra.

Deposit Methods

Bank Wire Transfer, MasterCard, Neteller, Paysafecard, Visa, Sofort, Giropay, Trustly, Skrill, Neosurf, EPS, Klarna Instant Bank Transfer, Rapid Transfer, MuchBetter, Apple Pay, Pago Efectivo

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, MasterCard, Neteller, Paysafe Card, Visa, Sofort, GiroPay, Skrill, Trustly, MuchBetter, Rapid Transfer

Withdrawal Fees

Withdrawal Limit

EUR 5,000 per week

Currencies

Australian dollars, Canadian dollars, Euros, British pounds sterling, Norwegian kroner, New Zealand dollars, Brazilian reals, US dollars

Pending Time

24-72 hours

Withdrawal Times

E-Wallets 0-24 hours
Bank Transfers 10-12 days
Card Payments 2-7 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Games Global, NetEnt, Evolution Gaming, Nyx Interactive, Aristocrat, Leander Games, Quickspin, Thunderkick, 2 By 2 Gaming, 1x2Games, High5Games, Adoptit Publishing, Ainsworth Gaming Technology, Apollo Games, Asylum Labs, Bally, Barcrest Games, Betdigital, Big Time Gaming, BlaBlaBla Studios, Blueprint Gaming, Bulletproof Games, Cayetano Gaming, Chance Interactive, Core Gaming, Concept Gaming, Crazy Tooth Studio, Electric Elephant, Elk Studios, Endemol Games, Eyecon, Fantasma Games, Felt Gaming, Foxium, Fuga Gaming, Games Lab, Games Warehouse, Genesis Gaming, Hacksaw Gaming, Imagina Gaming, Inspired, Iron Dog Studios, Just For The Win, Kalamba Games, Lightning Box, Live 5 Gaming, Merkur Gaming, Meta GU, Nolimit City, Old Skool Studios, Pocket Games Soft, Rabcat, Realistic Games, Relax Gaming, Revolver Gaming, Light & Wonder, Electric Elephant Games DON'T USE, Shuffle Master, Side City Studios, Skywind Group, Slingo, Snowborn Games, Spieldev, Sthlm Gaming, SUNFOX Games, The Games Company, Wild Streak Gaming, WMS, YoloPlay, 4ThePlayer, IGT (WagerWorks), NetGaming, Northern Lights Gaming, Play'n GO, Pragmatic Play, Playson, Probability, Push Gaming, Red Tiger Gaming, Reflex Gaming, Storm Gaming, Swintt, Touchstone Games, Octoplay

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

Players can enjoy over 500 high-definition video slots from some of the biggest names in the industry like Microgaming and NetEnt. The casino regularly adds the newest games and the library features smash-hit titles such as Thunderstruck Slot, Starburst Slot, and Jack and the Beanstalk Slot, to mention a few.

Die-hard table game lovers also have plenty to choose from. There are variants of blackjack and roulette like European Blackjack, Classic Blackjack, American Roulette, French roulette, and loads more.

Video pokers are also available. Fans can play games like Jacks or Better, Aces & Eights, Deuces Wild, among others.

Live Games

Players who like the thrill of a land-based casino can enjoy live games from Evolution Gaming and other providers, including Live Blackjack, Live Roulette, Live Baccarat, and others.

Deposit Limit Tool

Yes

Wager Limit Tool

Yes

Loss Limit Tool

Yes

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Yes

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Gamstop

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

Players who need assistance can enjoy 24/7 live chat with a friendly and professional support team. Questions can also be sent through email for a quick response.

Suggest an edit

Complaints

Read the complaints other players have left for Spinland Casino. Learn more about complaints.

Show all complaints

Submit complaint

Spinland Casino - Spinland does not payout since October

I am submitting this complaint against Spinland Casino regarding a delayed withdrawal of £307.57, which was requested on 14th October 2024 at 16:29 (UK time) to my Litecoin wallet. The transaction ID for this withdrawal is #32718675. Despite multiple follow-ups and reassurances from the casino, the funds have not been received, and I have been denied further communication by being banned from their live chat. The delay has now exceeded five months, which is completely unacceptable.

When I last managed to contact Spinland Support, I was informed that the delay was due to verification required by Coinspaid, their payment processor. However, no further updates have been provided by either Spinland or Coinspaid. Given the extensive time that has passed, I find it difficult to believe that any legitimate verification process would take this long. The lack of transparency and failure to process my withdrawal raise serious concerns about the casino’s handling of player funds.

I have requested clarification on several key points, including:

1. Transaction Status – Has the withdrawal actually been processed, and if so, can I be provided with a transaction hash and confirmation of where it was sent?

2. Reason for Delay – What is the specific cause of this five-month delay, both from Spinland and Coinspaid’s perspective?

3. Resolution Timeline – When will I receive my £307.57 withdrawal, and what steps are being taken to ensure prompt payment?

Despite my repeated attempts to seek answers, Spinland has refused to provide a satisfactory response. Their failure to pay out legitimate player winnings violates industry standards and raises serious doubts about their reliability. I am now escalating this issue to AskGamblers to intervene and mediate a resolution.

I urge AskGamblers to assist in ensuring that Spinland Casino honors my withdrawal request and releases my funds without further delay. Thank you for your time and assistance in this matter.

(PS - The Spinland Casino in question is Spinland., heir email address keeps changing [currently it is [email protected]]) and they banned me from live support for asking for their complaints process)

Unresolved

£307.57

Spinland Casino - No one helps with payment

I won £650 and withdraw it on the 6th August. I got an email to say my withdrawal had been processed and will be in my account within 48 hours. I never had a problem with them before on withdrawals.

I then got an email stating my bank wouldn’t allow them to process my payment so they would have to do it manually and needed my bank account number sort code iban number and bank address.

I sent this to them in which then after 48 more hours they said they have processed my payment and it will be in my account within 10 business days, but I wasn’t so I emailed them again in which they wanted a copy of my bank statement to make sure I hadn’t received it. I sent them on the 24th august.

I’ve tried chasing again but no one is getting back to me.

Please can someone help me before I go down the legal route.

Unresolved

£650

Spinland Casino - Refuse to process my withdrawal within their payment timeframes

After playing on the 25th September I got nice winnings and want them to withdrawal (€ 1000). In their T&C they have a pending time of approximately 48 hours. So after that 48 hours were past by a ask customer support when it will be accepted. I talked to different person and they all come with an different answer like, we have to do several security checks we will update you by email (never received an email), the next operator said keep an eye on your emails as we are reviewing your account. Then the following person said we have a pending time of 48 business hours, I respond that in your T&C it is approximately 48 hours not business hours then the same person said yes the check will be done 1 day after you requested the withdrawal. I respond ok so that would be done on the 26th of September so he respond yes but it is weekend as well. I have no trust anymore in this please help me.

Resolved

€1000

Spinland Casino - Lost 360,000 NOK because their player protection tools didn't work

After dialogue with you on e-mail, I have sent the attachments/proofs there instead, because of sensitive information.
Here you have a detailed description of the case as agreed on e-mail dialogue with AskGamblers:

When I stopped playing thursday night on Spinland (16/11-2017) I had 650.000,- NOK (After a withdrawal of 50.000,- NOK) on my account. A huge amount that I wanted to secure. Spinland refused me to take out more than 80.000 NOK a week without any reason. I therefore had to wait for weeks to get the withdrawal done. Therefore I asked them to pause my account for 6 weeks while they paid out my withdrawal each week. They said it was not possible to stop it for 6 weeks, even tho it says so on there pages: (https://www.spinland.com/index.php?page=playerprotection)
They recommended me to have my account open, and I thought that then I could at least have full control of the withdrawal myself, so I agreed.

To secure my winning, and guarantee that I didnt lost it, I therefore set up a loss limit of 1.000,- NOK/month just to make sure.
But the loss limit never worked. The next days I lost a huge amount of the winnings, around 360-370.000 NOK. On sunday/monday 20-21, I even put up a time session limit on 30 minutes that promised an automatically log out and full stop after 30 minutes. It never logged out.

Long story short: I tried desperately to secure my winnings so I didn`t play anything of it, and I did absolutely everything in my power to stop myself from loose my winnings. I asked them to pause my account, raise the weekly withdrawal limit, and I put up deposit limits, time limits and loss limits. NOTHING worked.

The rules of responsibe gaming was completely broken.

I therefore ask for a full refund from Spinland of my losses after 16/11-2017 of 370.000,- NOK (The rest I got cashed out).

Let me know if you have any questions what so ever, or if there is anything I can do to make you solve this case faster.
You have gotten everything documented on e-mail as we agreed today.

Thank you.

Resolved

Spinland Casino - Full winnings not given from no deposit spins

I received 15 no deposit spins and won an amount of money about £400. This was removed and capped at £50 as they said their bonus terms and conditions state that winnings are capped at £50 unless otherwise stated. It has been otherwise stated for me and in the email I received offering the spins , it said winnings are capped at £100. I have asked for this and they are refusing to give me the extra £50 and that their terms and conditions take precedent over my email. I'm sorry but this is immoral and the terms and conditions clearly say 'unless otherwise stated' which my email did say something else. It's a matter of £50 and a matter of principle. They can afford it and I've been a good customer. I can't see the issue. Please see attached screenshot for proof of the email I received

Resolved

£50

Spinland Casino - Payment nightmare

I won 3500.00 Canadian over a week ago. I have sent all the documentation required to process this withdraw. I keep receiving emails asking me for more information from the bank. I've sent in bank statements with my address as well as my account number attached and they are still stalling on my payment. I want my money that I won I should not have to go through all of this as they accepted all my deposits with no hesitation. I have attached the emails and other information so you can see the correspondence. This is unacceptable I won the money now they need to send it to me. U will see all the information on the documents attached that has been sent to them to process my payment yet they still keep saying they need more. Please help me get my winnings

Resolved

$3500

Spinland Casino - Won't let me withdraw big 100,000 NOK win citing non-existing withdrawal limits

I ran into an unexpected problem at Spinland. This is what happened:

Deposited 1000 NOK with 50% bonus.
Wagered through, withdrew 35 000 NOK (obv brag).
Usual 48 hour processing time, but it went through. No problem

Deposited 1000 NOK, no bonus. Won a bit, withdrew 8000 NOK, left some to play with.
This withdrawal also went through, no problem.

Then I won a substantial amount (100 000 NOK) and tried to make another withdrawal. I was told that I had exceeded my weekly withdrawal limit. Curious about what I had missed in their Terms and Conditions, I searched through the site, but found nothing. I sent emails and was informed that I had to wait another week as my request for extending my withdrawal limit was denied. I asked about where onsite I could read about this "withdrawal limit", but was informed by support that it was not listed in the Ts & Cs, it was just the "casino's policy" and set by default when you register an account. Apparently it's 50 000 NOK per week, which should usually suffice, I never win big.

My question is: Is Spinland allowed to have hidden, non-listed withdrawal limits for their players? In my mind, they have to list such limits in the Terms and Conditions for them to be valid. I understand Spinland want me to blow my winnings, I get that. I just think it's dead wrong to treat players like this.

Resolved

kr50000

Spinland Casino - Confiscated withdrawal amount unjustly accusing me of bonus terms violation

Hey askgamblers community, I found your helping site via internet and I really hope someone of you can help me out. I did a deposit of 250 euro and got a 200% bonus at spinland. Luckily I managed to wager this up to a withdrawable amount of 3200 euro. Now that I tried to withdraw 1000 they said to me that I broke the rules by playing over 5euro per spin. I surely never did.The only thing I can imagine over 5 euro is that i bought some bonusses on white rabbit (100 euro ones/1 euro bonus stake).....But this isnt a bet over 5 euro, is it? I never did bets higher than 2,40 euro and now they did confiscate all of my money. In my eyes this is pure illegal and customer unfriendly to declare a bought bonus for 100 euro (so the bonus stake is 1 EURO) as a bet per spin of 100 euro and tell the customer he did a bet over 5 euro with bonus money. I already wrote some mails back and forth to the support but they persist to their interpretation. Its 3200 euro and a lot of money for me and they want to keep it all and simply confiscate it. It would be very kind of you if you guys have any recommendations or advices for me. Thank you Best Guido

Resolved

€3200

Spinland Casino - Confiscated my legit winnings

I deposited 800kr, (With no bonus) to Spinland, i lost it and i went to live chat, i asked if i had any good will bonus as i lost it pretty dead spins, the norwegian support added 150kr as good will bonus to my account, i then went to play and won 7000kr (after WR) i requested withdraw and later on they confisticated my winnings, and placed my deposit back to my account. Sent several email, livechat - no response. I won the winning fair and square, no high bet either. and now they dont even respond to my email. Later on they told me no bonus on neteller deposits, but this bonus given to me was a good will bonus added by THEM. It like i give you a lottery ticket as gift and if you had won big prize i would take it back and give you the tiket price to you..

Resolved

kr7000

Complaint Statistics

Resolved 7

Avg. Amount $ 1,684

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

6.6/10 ● 23 reviews

Top reviews from our players

wheeler00

8 years ago

9/10

Very good casino with a lot of the best game Providers such as netent and micro. The welcome bonus is the best you find and with no max cash out as a lot of other casinos have a max cash out which I refuse to play. I also got a cash out on my first deposit which was paid with no hassle.

You cannot claim welcome bonus with neteller and I use this method for most of my deposits so I think this casino should change that term.

Hello there Wheeler00, Many thanks for your review! We’re so glad to hear that you’re happy with Spinland – this is why we do what we do! 😊 Best, Jasmine

Spinland Casino 8 years ago

Afi4wins

8 years ago

4/10

Recently, I received a nice promotional email in my mailbox from Spinland Casino. Spinland? Hmm, I've never come across this name before, honestly speaking, but there are already a number of casinos using the name 'spin'. Well, the offer was for a 200% deposit bonus for the first deposit, plus 50 free spins on NetEnt’s game Warlords Crystals Of Power to go along with it, but the second deposit has a better 100 free spins offer on the game Wild Wild West. Damn! Wish it was the other way around, hehehe. I simply cannot resist offers of 100 free spins, but 50 free spins was just as half-exciting, so I decided to sign up and take the offer.

Upon visiting the casino's website, I wasn't impressed. Why? Well, Spinland uses cartoon characters and illustrations, similarly as with some other casinos too, but the overall graphical quality leaves much to be desired. Even Gale & Martin's Casino website looks better than Spinland's. Ah well, perhaps they are still very new and need lots more work on improving their graphical presentation quality. I do like simplicity, like what Casumo's has for their website - very simple cartoon characters but nicely illustrated and presented. That's the clue - nicely illustrated and presented! Spinland's guys should pick up on this, hehehe.

As for the games selection, I can't complaint much, simply because Microgaming, NetEnt and Thunderkick games are available for me to play on. The other game providers don't do much for me, so I'm not excited about them at all. Well, after browsing through the games list, only then I found out that my favourite Microgaming games are not available - Supe It Up and Beach Babes are missing, even though Mega Moolah and Mega Moolah Isis are available, but that wasn't good enough for me. Supe It Up is currently my top favourite game to play, and not being able to play it disappointed me considerably! Flame Busters from Thunderkick is available too, but that game alone just won't do. All in all, the games selection didn't impress me much, sad to say.

Nonetheless, I finally closed one eye and signed up at Spinland Casino, but just before making my deposit, I came across one lousy term in small prints that made me change my mind completely - deposits via Neteller are not eligible for the welcome bonus! What the argh! That's my one and only mode of depositing, for many years now, and Spinland is yet one more casino that doesn't allow deposits via Neteller to claim the welcome bonus. I was totally disappointed! Without any deposit bonuses, nor any free spins, I won't make any deposit at all. It has been that way for me for many years now, and for many more years to go! And I won't deposit and play with just my deposited money if my favourite games are not available too. That's 2 down points for Spinland Casino from me!

Hi Af14wins, Many thanks for your review, we highly appreciate you taking your time writing this! We’ll take your opinion regarding the style and design into consideration 😊 Yes, unfortunately Neteller does not qualify for the welcome bonus (like some other Casinos too). We do however hope that you’re willing to give it another shot some day! Best, Jasmine

Spinland Casino 8 years ago

Inactive user

8 years ago

8/10

Spinland casino is a new casino with good welcome bonus offer 200% plus 50 free spins (only 35X rollover) on 1st deposit. Few days ago I took their welcome bonus. But I didn't aware that welcome bonus is not eligible for Neteller and Skrill depositors as per their terms.

Here I found great established platform casino with very popular provider's games. I had sent them my verification documents on first day and after 48 hours they replied I am verified. I had made 3 deposits and on my 3rd deposit I claimed 100% bonus plus 50 free spins on netent slots. I was lucky enough and I got very fantastic win on "Ghost Pirates" slot on $1.25 bet. So after finished my all wagering requirements, I made $525 withdraw request which is now pending. Supports are instant and willing to help.

I have nothing to dislike about Spinland Casino. Everything goes very smooth here.

Hi Polash, Many thanks for your feedback and big congratulations on your win – amazing to hear! We are so happy that you are enjoying it. See you in Spinland! 😊 Best Regards, Jasmine

Spinland Casino 8 years ago