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Spinland Casino - Confiscated withdrawal amount unjustly accusing me of bonus terms violation

RESOLVED
crouchi1985 Germany
posted on November 19, 2017.

Hey askgamblers community,

I found your helping site via internet and I really hope someone of you can help me out.
I did a deposit of 250 euro and got a 200% bonus at spinland. Luckily I managed to wager this up to a withdrawable amount of 3200 euro. Now that I tried to withdraw 1000 they said to me that I broke the rules by playing over 5euro per spin.
I surely never did.The only thing I can imagine over 5 euro is that i bought some bonusses on white rabbit (100 euro ones/1 euro bonus stake).....But this isnt a bet over 5 euro, is it?
I never did bets higher than 2,40 euro and now they did confiscate all of my money. In my eyes this is pure illegal and customer unfriendly to declare a bought bonus for 100 euro (so the bonus stake is 1 EURO) as a bet per spin of 100 euro and tell the customer he did a bet over 5 euro with bonus money.

I already wrote some mails back and forth to the support but they persist to their interpretation.
Its 3200 euro and a lot of money for me and they want to keep it all and simply confiscate it.

It would be very kind of you if you guys have any recommendations or advices for me.

Thank you

Best Guido

AskGamblers
posted on November 24, 2017.

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

posted on November 27, 2017.

Hello crouch 1985, please check your inbox. Thanks!

crouchi1985 Germany
posted on November 29, 2017.

I am in contact with the casino and a decision was made....if the decision is 100% and the casino confirms that, I will post it here. Hopefully by the end of this week

posted on November 29, 2017.

Hi Crouchi1985! Please check your emails. Thanks!

AskGamblers
posted on December 3, 2017.

Dear @crouchi1985,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Spinland Casino complaints

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  • 11,029 USD avg amount

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