Complaint #43 Spinland Casino

No one helps with payment

By Kelzy2023

3 years ago

I won £650 and withdraw it on the 6th August. I got an email to say my withdrawal had been processed and will be in my account within 48 hours. I never had a problem with them before on withdrawals.

I then got an email stating my bank wouldn’t allow them to process my payment so they would have to do it manually and needed my bank account number sort code iban number and bank address.

I sent this to them in which then after 48 more hours they said they have processed my payment and it will be in my account within 10 business days, but I wasn’t so I emailed them again in which they wanted a copy of my bank statement to make sure I hadn’t received it. I sent them on the 24th august.

I’ve tried chasing again but no one is getting back to me.

Please can someone help me before I go down the legal route.

Disputed Casino Spinland Casino

Reason Delayed payment

Amount £650

Discussion

Kelzy2023

3 years ago

I received an email from them on the 3rd September to say there was a problem there end and they have now sent my payment for processing which will take a further 48 hours and then can take upto 8 days depending on my bank to clear still not heard anything after I sent them 2 more emails asking if the funds had been processed. I seem to be getting ignored and every time I try to speak to someone on live chat they don’t seem to speak back to me I’m starting to get quite Angry if i don’t get my funds soon I’ll be seeking to go down the legal route and going to the national paper due to there unfair treatment towards me. But I will give them
One more last chance to get this sorted.

AskGamblers

• Support Team

3 years ago

Dear Spinland Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Spinland Casino Complaint Stats

Resolved 7 / 9

Avg. Amount $1,684

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Spinland Casino Complaints

See all complaints for this casino

Spinland does not payout since October

I am submitting this complaint against Spinland Casino regarding a delayed withdrawal of £307.57, which was requested on 14th October 2024 at 16:29 (UK time) to my Litecoin wallet. The transaction ID for this withdrawal is #32718675. Despite multiple follow-ups and reassurances from the casino, the funds have not been received, and I have been denied further communication by being banned from their live chat. The delay has now exceeded five months, which is completely unacceptable.

When I last managed to contact Spinland Support, I was informed that the delay was due to verification required by Coinspaid, their payment processor. However, no further updates have been provided by either Spinland or Coinspaid. Given the extensive time that has passed, I find it difficult to believe that any legitimate verification process would take this long. The lack of transparency and failure to process my withdrawal raise serious concerns about the casino’s handling of player funds.

I have requested clarification on several key points, including:

1. Transaction Status – Has the withdrawal actually been processed, and if so, can I be provided with a transaction hash and confirmation of where it was sent?

2. Reason for Delay – What is the specific cause of this five-month delay, both from Spinland and Coinspaid’s perspective?

3. Resolution Timeline – When will I receive my £307.57 withdrawal, and what steps are being taken to ensure prompt payment?

Despite my repeated attempts to seek answers, Spinland has refused to provide a satisfactory response. Their failure to pay out legitimate player winnings violates industry standards and raises serious doubts about their reliability. I am now escalating this issue to AskGamblers to intervene and mediate a resolution.

I urge AskGamblers to assist in ensuring that Spinland Casino honors my withdrawal request and releases my funds without further delay. Thank you for your time and assistance in this matter.

(PS - The Spinland Casino in question is Spinland., heir email address keeps changing [currently it is [email protected]]) and they banned me from live support for asking for their complaints process)

Unresolved

£308

Refuse to process my withdrawal within their payment timeframes

After playing on the 25th September I got nice winnings and want them to withdrawal (€ 1000). In their T&C they have a pending time of approximately 48 hours. So after that 48 hours were past by a ask customer support when it will be accepted. I talked to different person and they all come with an different answer like, we have to do several security checks we will update you by email (never received an email), the next operator said keep an eye on your emails as we are reviewing your account. Then the following person said we have a pending time of 48 business hours, I respond that in your T&C it is approximately 48 hours not business hours then the same person said yes the check will be done 1 day after you requested the withdrawal. I respond ok so that would be done on the 26th of September so he respond yes but it is weekend as well. I have no trust anymore in this please help me.