I ran into an unexpected problem at Spinland. This is what happened:
Deposited 1000 NOK with 50% bonus.
Wagered through, withdrew 35 000 NOK (obv brag).
Usual 48 hour processing time, but it went through. No problem
Deposited 1000 NOK, no bonus. Won a bit, withdrew 8000 NOK, left some to play with.
This withdrawal also went through, no problem.
Then I won a substantial amount (100 000 NOK) and tried to make another withdrawal. I was told that I had exceeded my weekly withdrawal limit. Curious about what I had missed in their Terms and Conditions, I searched through the site, but found nothing. I sent emails and was informed that I had to wait another week as my request for extending my withdrawal limit was denied. I asked about where onsite I could read about this "withdrawal limit", but was informed by support that it was not listed in the Ts & Cs, it was just the "casino's policy" and set by default when you register an account. Apparently it's 50 000 NOK per week, which should usually suffice, I never win big.
My question is: Is Spinland allowed to have hidden, non-listed withdrawal limits for their players? In my mind, they have to list such limits in the Terms and Conditions for them to be valid. I understand Spinland want me to blow my winnings, I get that. I just think it's dead wrong to treat players like this.
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