Ag Awards
Login
You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

Spinland Casino - Won't let me withdraw big 100,000 NOK win citing non-existing withdrawal limits

UNRESOLVED
Posted on January 12, 2018.

I ran into an unexpected problem at Spinland. This is what happened:

Deposited 1000 NOK with 50% bonus.
Wagered through, withdrew 35 000 NOK (obv brag).
Usual 48 hour processing time, but it went through. No problem

Deposited 1000 NOK, no bonus. Won a bit, withdrew 8000 NOK, left some to play with.
This withdrawal also went through, no problem.

Then I won a substantial amount (100 000 NOK) and tried to make another withdrawal. I was told that I had exceeded my weekly withdrawal limit. Curious about what I had missed in their Terms and Conditions, I searched through the site, but found nothing. I sent emails and was informed that I had to wait another week as my request for extending my withdrawal limit was denied. I asked about where onsite I could read about this "withdrawal limit", but was informed by support that it was not listed in the Ts & Cs, it was just the "casino's policy" and set by default when you register an account. Apparently it's 50 000 NOK per week, which should usually suffice, I never win big.

My question is: Is Spinland allowed to have hidden, non-listed withdrawal limits for their players? In my mind, they have to list such limits in the Terms and Conditions for them to be valid. I understand Spinland want me to blow my winnings, I get that. I just think it's dead wrong to treat players like this.

Posted on January 15, 2018.

Hi SILVERSHIBBY

Thanks for bringing this up. Your query has been forwarded to the relevant team and we are investigating this for you. We will come back to you as soon as we can.

Thanks
Spinland

AskGamblers
Posted on January 19, 2018.

Dear Spinland Casino,

Please let us know if there's some update regarding this case.

Posted on January 23, 2018.

Ok, 2 weeks is enough. @Askgamblers - What do you reckon? Is what Spinland is doing here at all legal? Don't they have to state such limits clearly in their Terms and Conditions? Spinland hold a an MGA license. Should the MGA be notified of this practise?

Posted on January 24, 2018.

Hi SILVERSHIBBY

Your query has been forwarded to the relevant team and we are still investigating this for you. We will come back to you as soon as we can.

Thanks
Spinland

AskGamblers
Posted on January 27, 2018.

AskGamblers Complaints Team have just extended the response time frame with another 96 hours hoping that Spinland Casino management will soon jump in with an update on this complaint.

Spinland Casino complaints

  • 4 of 6 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 11,029 USD avg amount

Have trouble with Spinland Casino?

By subscribing you are certifying that you are over the age of 18.

Sign up for +350 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy