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Royal Vegas Casino

Our Rating CasinoRank
6.3/10
CasinoRank
Player Rating 63 reviews
3.8/10
63 reviews
Complaint Response 111 complaints
2 days avg. 111 complaints
What we like
  • Numerous deposit and withdrawal methods
  • Mobile-friendly
  • Live chat available 24/7
  • Proven fair by e-Cogra
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

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Royal Vegas Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.royalvegascasino.com/
Established
2000
Licences
Alcohol and Gaming Commission of Ontario, Alderney Gambling Control Commission
Affiliate Program
Languages
English, German, Japanese, Norwegian, Portuguese, Spanish, French, Greek
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino

Royal Vegas Casino is an online casino founded in 2000 by the Fortune Lounge Group of online brands, an industry-leading provider of online gambling. The casino delights and entertains with a massive game variety, superb support elements and incredible safety features. It is available in a multitude of languages and can be enjoyed in both instantly and via a dedicated app, as well as through most mobile browsers.

Royal Vegas Casino is licensed and regulated by the Alderney Gambling Control Commission, but also Alcohol and Gaming Commission of Ontario, which is why you will find it on our Ontario online casinos list

Restricted Countries and Territories

Due to legal restrictions, Royal Vegas Casino is not available everywhere in the world. Players from Andorra, Cameroon, Germany, Hungary, Denmark and Greece won't be allowed to create an account here. This list might be longer, so please refer to the 'More casino details' for full information.

Mobile Gaming

Royal Vegas Casino is available on app for both Android and iOS. Those who prefer playing on mobile devices can simply download the app. Also, the website is optimised for mobile browsers, so players can access it this way, too.

Security and Fairness

Royal Vegas Casino uses a 256-bit SSL encryption to protect their players’ online transactions. This is the same technology used by the major banks and financial institutions, in order to guarantee the customers’ data is protected. 

Players can rest assured that all Royal Vegas Casino games are independently tested to ensure fair play and honest payouts. All online slots and casino games are certified by eCOGRA (eCommerce and Online Gaming Regulation and Assurance) which meets the requirements for transparency and fairness. 

StallCation

Complaints

Read the complaints other players have left for Royal Vegas Casino. Learn more about complaints.

Show all complaints
Royal Vegas Casino - Casino refuse to pay 3900 euro
I'm writing to seek assistance regarding an issue I encountered with Royal Vegas Online Casino. Recently, I received a notification that my account (username: Foxylady7171) has been closed indefinitely, and any funds remaining in the account have been confiscated without the possibility of refunds.

I was both surprised and disappointed by this action. I have deposited €25,000 into my account and only managed to withdraw €3,900, which has not been paid out to me.

As a resident of the European Union, I am aware of the protections provided under EU consumer protection laws, which ensure fairness and transparency in commercial transactions, including online gambling services.

Given these circumstances, I respectfully request that Royal Vegas Casino comply with these consumer protection laws and facilitate the return of any deposits I have made to my account. I believe that as a consumer, I am entitled to a fair resolution under these regulations.

I would appreciate guidance on how to proceed with reclaiming my deposits, as mandated by EU consumer protection laws. Additionally, I seek clarification on the specific grounds for my account closure and the confiscation of funds, as outlined in section 10.17 of the casino’s terms and conditions.

I trust that Royal Vegas Casino values its commitment to responsible gaming and upholding legal and regulatory standards. Therefore, I expect a prompt and transparent response to my request.

Thank you for your attention to this matter.
staus Unresolved
€3900
Royal Vegas Casino - Delayed payment turned to unjustified Self Exclusion

Delayed Payment - Turned - Unjustified “Self Exclusion” / Deleted Account -

I have been waiting well over 2 weeks (since February 16-2022) with a “Withdrawl Pending” with RoyalVegasCasino, for $11,000. (Typically withdrawals are said to take 24-48 hours) I have been in contact with the “Live Support” team almost daily looking for updates on the situation. Only to respond with “yes indeed, my Withdrawl does seem to be taking longer than usual”. That it is under review with the “Operations Team”. And that I should receive an email from operations with an explanation. Same story, every time I speak with “Live Support”. Never to receive an email or educational update.

Note:

-this is not my first withdrawal from RoyalVegasCasino; (identity verification is approved and current, deposit(s) made using my personal RBC visa & debit, played and won on multiple games)

I continue playing and depositing money with royalvegascasino. Now it’s March 04-2022. I withdraw $1000. (First since the $11,000.). Threw out the night I pull money from it and keep playing. (Now down to about $400 in my new withdrawal). Then Hours later I try to sign into my account. I can’t get in. Contact support. They say I “Self Excluded” myself from the account.

At no time did I say, implement and mention that gambling was, is or could be a problem in my life. Not in any way. I have taken screen shots of every conversation I have ever had with RoyalVegasCasino and can guarantee this. In order for this to happen RoyalVegasCasino would have to see from my account username: that I verified myself to RoyalVegasCasino and make any such comments. And if I did. I asked them to Please produce this transcript. Which they could not do. Only thing “Live Chat” said they could do is forward my concerns to the “Operations Team” for review.

I just find it “ironic” how over the past couple days I have been putting thousands of dollars into my verified account and RoyalVegasCasino had no issue taking this money, but as soon as I put money into “Withdrawl”, Hours later I am locked out of my account. Just… “ironic”.

I am beyond upset and frustrated with my experience with “RoyalVegasCasino”. For a withdrawal to be pending with RoyalVegasCasino since February 16-2022 for $11,000 with no explanation why (what’s going on, what I can improve to aid this in never happening again) nothing. But at no time did I say, implement or comment that gambling is an issue in my life. My only issue is, and have expressed this greatly, that I am frustrated, flabbergasted and upset with the lack of transparency and length of my pending withdrawal. Throughout this frustrating experience, I have always been very careful of my comments and wording so nothing could be used against me to enable them to block/delete my account and put myself in this situation.

Moving forward. What’s next. Can you tell me what happens with my $11,000 withdrawal from February 16,2022. Am I still entitled to this or because of this “ self inclusion” RoyalVegasCasino stated I did, does this now null and void withdrawal?!

And secondly, once they look into my inquiry and see that I am correct and no, it was not me whom “self-excluded” myself / made comments about the IIl effects of gambling in my life… what happens to this account. With approximately $400 dollars in my withdrawal as of March 03-04/2022. Will I have access to both the account and funds.


I appreciate your time in looking into and hope you can aid and educated me in this siguation I find myself in. If I am not going too see my funds of $11,000 from Feb16-2022, gain access to my account and access to the approximate $400 that was in my withdrawl, how does one in my siguation move forward. I have literally took a screen shot of every conversation I have ever had with my online gambling dealings / websites for such situation. (The “Live Chats” are all very generic conversations; as it’s myself explaining the situation in full, then myself verifying my identity / answering a security question to them, so they can look into my account and then hearing the same story of zero changes, zero information, nothing new to report.

Next step would be what?!? Contact the “Malta gambling authority” and/or “Kahnawake Gaming Commission”?!? Appeal this decision!?, I assume with such accusations RoyalVegasCasino would have proof and grounds so this would have to be produced?! It’s not a just little bit of money we are talking about, so are lawyers the only way I am going to get any answers?! I’m not sure. I don’t want it to go anywhere close to this nor deal with this ludicrous situation anymore than what I have, and I hope no one else does. I just can’t continue the waiting game anymore. Because I have waited and had zero educational communication, zero transparency, and it keeps getting worse. I am just hoping this whole situation can positively rectified and move forward, putting this whole experience behind me.

Thank-you in advance for your time.


Sincerely,

Unsatisfied RoyalVegasCasino user.

staus Unresolved
$11400
Royal Vegas Casino - Wont pay and keep making excuses

So about 3 weeks ago I deposited €15 on Royal Vegas Casino. I couldn’t find the Evolution lobby. The live chat operator just kept asking for information about me and then would go silent for about 10 minutes. So I said “if it’s this hard to find the Evolution lobby I should probably just close the account.”


Then the operator returned and said “Okay you’re accounted closed. Anything else.”

I said I never requested to have my account closed.

That was the beginning of a struggle that has been going on for a month just to try to get back the money I deposited and never got to play with. I believe this may be something they do often. They take small amounts, thinking that the customer might just give up. But I’ve invested so much time into trying to get back the money that I might as well keep trying.

So once a week I go on the website and open the live chat. The amount of different things they have told me to try to refrain from paying me is incredible. Every week when I go on the live chat they at first pretend they have no information on me even after I supply all my details. When I tell them I am opening an close to opening a complaint on AskGamblers they magically tell me “Don’t worry your case has been escalated.”

Another few days go by. “Your case has been re-escalated”. Another few days go by. “We need to 2 forms of ID, proof of funds, picture of debit card used, utility bill and I forget what else.” I supplied all this. They said “The operations team will be in touch.” Another few days go by. They tell me they have no record of receiving my verification documents. I resubmit them.

A week later they tell me they cannot process my refund because they have a withdraw minimum of €50. I searched all over their site and read their terms of conditions twice and I could not see anywhere that it says that the minimum withdrawal is €50. And since they closed my account, and since I had less than €50 on there, they just get to keep my money. When I said today that I was opening a case on AskGamblers they said they will re-escalate my case again. I said that they said they would re-escalate the case again.

I have no other option at this point. In another month’s time they will still be telling me the same things. From reading through their complaints page and their other reviews and complaints on the internet I can see that they have a terrible reputation for not paying out.

Even if they still refuse to give me my money, hopefully this at least will raise some awareness about Royal Vegas Casino. It’s disgraceful, really.

staus Unresolved
€15

Complaint Statistics

Resolved 71
Avg. Amount $ 2,691
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

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Player rating
3.8/10 63 reviews

Top reviews from our players

Friendly host, customer service, great deals and great games!!!

So far, I don't see any bad things here yet. If I find any, I will let you know.

Inactive user
8/10

Royal Vegas is Microgaming powered online casino and is part of a huge Fortune Lounge Group of online casinos. Along with five another casinos and I have played in all of them. As for Royal Vegas, I played there only once. I would say Royal Vegas bonus offer is pretty good if I compare it with other Microgaming powered casinos. Most of the time you will receive bonus offers via e-mail with 100% and more. As for wagering requirements it’s x 40 which is not so bad but I definitely prefer x 30 and lower, like everyone else would wish to have less to wager. You can expect free spins offers and free tournaments offers as well.

Their Live Support is kind and professional and available 24-7 and when I contacted them I felt great because they know how to treat their customers with respect. Unfortunately I have never managed to withdraw money from none of the casino of this group but as far as I know, you might wait 2 days on your winning. Not so bad at all as long as it’s trustworthy casino. Just like in the most online casinos they have their loyalty and rewards program. What cough my attention is the fact you can use your rewards point in any of the casinos from this group no matter where did you earned them, That’s simply awesome and heads up from me.

I had around 5000 loyalty points in Euro Palace Casino and used them all inRoyal Vegas. When it comes to classic Microgaming Casinos I am very interested in their tournaments. At least, one Free Roll they hold daily as well as numerous buy-in tournaments. There is no doubt this is a safe casino and I would strongly recommend to play here and give it a try.

What do I like? Almost everything!

I've won here in 2 times €10.000, isn't that something? Great casino', one of the best.

Fair playing, fast pay outs, nice games, friendly support etc.....

I;m very satisfied. Everything works smoothly and never had troubles what so ever.

What I don't like are the low deposit bonusses, could be better! Maybe because I won so much?

I'm seriously gutted that 5k is the limit for payout weekly!!!

Do you know how frustrating it is to have 400k be paid at 5k weekly... This is for a deposit on a house and now have to wait over a year to even be able to start getting things going !!! I'd rather pay 20-50k just to get it faster

Returned to Royal Vegas after 12 months as thoughts would give them another chance. Please don't go near them or realise they have a LOT of games that never pay out eg What a Hoot low payout game spent 1400 and never got more than 50 dollars twice. Compared to Gaming Club there is no comparison with payouts. Don't know if spent all their profit on promotions but must be going somewhere. Please stay away and 2nd time I have used them and same resukt

The Royal Vegas Casino: I've been with you since I started Online gambling and to date you have never missed a beat many a good win many a loss but everything has always gone smoothly.

You have top customer support always have (fortune lounge), Your downloadable client is always stable and smooth, next level website and marketing, E-Cogra Auditing, and withdrawals are a breeze ill be with you till rip nothing more to add except keep doing what your doing your doing it well.

10/10

What do I Dislike: hmm when people give unfair commentary due to their lack of not reading all the terms and conditions hmm that covers it.

Inactive user
8/10

Royal Vegas Casino offers a large number of excellent games that run more widely known Micorgaming software. Experimenting in the casino industry brings to us and hit and miss, sometimes both at the same time. Advances are small steps, but I think that it should wait for a casino that will set a new standard in order to obtain the progress of wind. I also think that we had just received from the casino called Royal Vegas, but at the moment I can not be absolutely sure of that - time will tell if I'm right. Many games I tried this casino, to be exact about 30 titles. The biggest impression on me was left Avalon II and not less Thunderstruck II.

New games are added every month, which means that you will not miss the action. Excellent customer support is available to members 24/7, 365 days a year, and a professional and responsible team can get through chat, e-mail, phone or Skype. Microgaming, world-wide known manufacturer, is responsible for everything that moves, Royal Vegas Casino, and currently offers more than 600 games. Quickfire platform, in addition to Microgaming, offers you several titles and other developers, such as Rabcat's. The list is offered and over 200 slots, including those with progressive jackpots worth millions of dollars. New players will know how to price a range of bonus equal pay, or the high sums of free money to play!

There is a multitude of promotion each week, so you can get: free spins, secret gifts, free entry to the competition and many more that you never get bored in the Royal Vegas. Deposit the last time I made in November 2015 and since then I have twice received free spins bonuses, both times it was the symbolic amounts, and these are immediately lost. When I take a bonus on deposit here always play Hot Ink slot machine until you gain a greater supply, as this slot proved to be one that has the highest percentage gains among the competition. Check and you will see that I was absolutely right, and I'll go back Royal Vegas Casino to continue your way to victory. Wish me luck!

Inactive user
8/10

Royal Vegas Casino is an elegant, sophisticated and regal. Players from Bosnia and Herzegovina here may find attractive and award-winning casino, with lots of exciting games, generous promotions and prominent additions. Royal Vegas Casino Launches Microgaming software - a leader in the development of casino games. You can enjoy some of the more than 500 casino games, divided into several categories, such as slots, table games, card games, video poker games and instant attraction. In many of the prominent games can be enjoyed in the instant-play mode, directly from your browser, and all games are easily available in the full download mode. Among other things, players will feel the benefits of quick payouts and great service, along with the days when the casino pays massive progressive jackpots.

My first deposit was two years ago so that the it can not speak other inquiries, because I do not know how then ended my game. I probably lost their money as well as four days ago when I was through Skrill paid € 40. My adventure lasted only five minutes, and American Roulette swallowed my deposit for a moment. Perhaps it was bad luck and maybe a lack of experience of playing roulette. However, based gaming experience makes the atmosphere superb action. Players at this casino can choose something from the collection of games, which are grouped into several categories, including blackjack, video poker, slots, roulette and craps. Among the most popular titles stand out The Dark Knight, Billion-Dollar Gran, Atlantic City Blackjack, European Roulette, Craps, Baccarat, Mega Moolah and many more. At idle and boredom just does not go along with Royal Vegas Casino, because hundreds of titles on offer. Tournaments, video poker attraction, table games, slots and progressive casino games are close at hand and Bosnian players.

Players Royal Vegas Casino are providing safe and secure banking options. You can be absolutely sure when you make the deposit or pull the money, knowing that your personal information is protected at all times. SSL technology is here to provide the highest level of encryption in this industry. Players can use any of the following methods for depositing - Ukash, Click2Pay, EntroPay, EcoCard, Neteller, Moneybookers, as well as shopping at the click - each with the added bonus of the deposit. If you require customer support, you can easily contact us via phone, e-mail or live chat and get all the help in their native language and with the use of local currencies. Everything you need for a good time is here, in the Royal Vegas casino.

It's been a couple of years I am member of this casino and they always treat me right. They send lot of promotions, bonuses and gifts even when you don't play much. Live chat is instant and people are really there to help and answer your questions in many languages.

I personally like the fact that they accept echeck, my favorite deposit method. Made some withdrawal with echeck also and I was paid 100% of the time. With a lot of game choices it's one of the best and safest place to play online.

Like many casinos giving bonuses, wagering requirements are high but at least you only have to wager the bonus, not your own money. Welcome bonus has to be wagered 40x (good luck) and other bonuses used to be 30x.

Also the downloaded casino software is heavy and slow and crash often on my computer, so I play on the website.

I've had some small winnings off here a few times, I basically broke even , but that's more than I can say about other casino's I've tried. The games are good, loved the promos while they lasted. I thought this casino was really fun and gave me the impression that I had a better chance of winning here.

The treatment by the staff was horrible, I was inquiring about the promo they had going where you continue to play into casino earning points and you'd get the do the Halloween witch wall to the house and every time you'd get closer.

Well initially that was going off without a hitch and I absolutely loved it was single handedly what drew me into the casino to stay. I played basically daily and then suddenly it wouldn't give me any more "walks" after 100s had gone in I thought that was strange and maybe a glitch, contacted them via live chat and they would not even look into it and assumed I just wanted free spins or something, I found it so offensive, I continued to try to explain the situation and try to explain how many deposits I've made but the guy would not even acknowledge anything I was saying so seeing how it was completely useless I just ended the chat with have this is horrible service but you have a great day.

I let it go, next promo which is currently on the spin to win promo the exact same thing is happening I've gone through at leasttt 500 and I'm still only sitting at 35%, but lessons were learnt do not contact them about it! Lol but why offer a promotion if your not going to honor it? That is what bothers me.

Next I've been waiting for about a month for my withdrawal, jumping through hoops and the process is very very very veryyyy slowwwww hopefully with this final step in the process I can expect to wait and additional week which seems to be their rate of withdrawal. Sighhh what was once my favorite casino is now on the short list.

Hi Ashley I am really sorry to hear that you have had such a bad experience with Royal Vegas. Please mail me you account details so I can look into the matter. You can mail me at [email protected] Regards Wim Fortune Lounge

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