Royal Vegas Casino - Do not pay & account not accessible

UNRESOLVED

Complaint Info

Disputed casino

Royal Vegas Casino

Reason

Verification issues

Amount

€ 2000

Nicole8JTroop17

December i won 2000€ with this Casino. They closed account asking for the normal KYC and then went on to ask for proof of funding and picking at transactions that was made asking for reasons why. This is a process and i did everything that was requested. Since i sent them the last information in January/February the Casino have not responded and account still blocked. Chat tells me they will ask verifications to respond but never have. They have my 2000€

AskGamblers

Dear Royal Vegas Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Back to Royal Vegas Casino