Royal Vegas Casino

Some cool games, if you win bonus but, beware on getting your money withdrawn. It is a forever hassle.

Well I won a progressive plus some other winnings $5,500 - it was a head ache just to receive my money.
Sent documents in and got denied and asked for other documents.
In the end I just spent the money in casino where it could of paid of study fees or went towards medical expenses. This is the first time iI have ever played an online casino and to be honest iI will warn all people.
This sight has worst customer service, they also lost a $400 bank transfer and confiscated $1001.00.

Emails were never emailed within the 12hrs and when I rang via telephone apparently the man could not assist me and told me to email.

I wish I had read the reviews about this site as I would of never joined.

so, just bare in mind while you are paying to play their casino - they are happy to take your money
But, when you are wanting your winnings to get a head in bills , self improvement or house hold items - they do not care and will make you jump thru hoops.

whatever helps the sleep at night.

The game play is pretty good. I like many of the games - it's just unfortunate to get such a hassle once you win anything and try to withdraw money.

I (like many others it seems) have had very negative experiences when it comes to making withdrawals.Extremely frustrating.The customer support through chat is very, very poor.Recently wanted to withdraw $850.My cc showed in the bank as a withdrawal method.I used it. Didn't work. Had to contact customer service. Took about an hour to have someone tell me withdrawals don't work to debit cards. I said its a credit card not a debit card. Didn't matter to the support person, they had no other answer for me.I had to try something else so I asked if there were any fees using Swift. I was told No. There are absolutely no fees to use Swift to withdraw. Great.

Later when I went to make the withdrawal I chatted again and asked again...Any fees using Swift? No they said, no fees. Great. So I did the $850 and only $815 was deposited to my bank.It took 2.5 weeks and over 2 hours of my time for support to NOT provide me with an answer on where that money went.They just kept claiming it was my bank that charged me.I told them, there is no charge for $35 on my bank statement.The money never got to my bank.On the last chat I had, The guy came back after 30 minutes and said, "David, from our side we paid the full 850" I replied - Yes I have understood that right from the start. I know that you paid out $850 but the problem is – I only received $835. My question has always been - Why did RV tell me there were no fees to withdrawal using Swift when clearly there are fees? Why would you do that? Why wouldn't you just tell me there would be a fee?
His answer: "I think the reason that they advised that there is no fees is because we dont ask any fees"
Just meaningless rubbish.I spent a lot of my time trying to get an answer on where that $35 went because of the principal of the matter (not the money - totally not worth my time for that amount of money) and I NEVER got an answer from them other than the above reply.

I would warn anyone and everyone against using Royal Vegas simply because if you do have an issue, you will not get support from them.Horrible customer service experience. One of the worst I've ever had in my life. The real capper that made me realize how bad it is was at the end of the last chat I said, Look I’ve had a really poor experience here and I’ve spent quite a bit of time and no one has answered my question.Is that not worth some kind of customer satisfaction amount? Like maybe even a small amount like the $35 in question? His answer – absolutely classic:
“unfortunately I cannot do that, specially because of the recent winnings you had”

Royal Vegas does not want you to win so don’t use them.

Customer service is horrible!! They never want to help you to the point where they will just the the conversation. They never give out a bonus for being a loyal customer where spi. Palace will if u ask. They have such good games and website layout its a shame they lack the customer service aspect :(

Not much to be honest but I have to write 50 characters here.

Customer Service is beyond terrible and rude. Trying to get a $100 cash withdrawl is like pulling teeth. Both chats to customer service took over 30mins for simple requests like the verification / withdrawl procedure etc... AVOID at all costs so many better online casino's. Still trying to withdrawal initial deposit amount days later.

I believed this WAS one of the better casinos which it WAS! They use to have great player support but that has disappeared.

Poor customer service
Slow withdrawal times
Unapproved transactions on credit cards so use an ewallet
Don't honour bonuses
Poor all around

Their management team handled my self exclusion request very professional and confirmed that they passed on the information to Microgaming so I will not be able to gamble online at affiliated casinos.

When I asked for email confirming that I was on self exclusion list at Microgaming, no one from Royal Vegas replied to my request; I am very disappointed as I was given wrong information and was indeed able to gamble at another casino (Microgaming).

I am still waiting for someone to email me confirmation that I am indeed on that list.

I contacted the management team and they were very professional in resolving the issue immediately .
They were able to return the funds to my account and close it permanently.
They advertise that they promote responsible gaming and they Really do!
I recommend this casino to players who are looking for great software, reliable staff and great customer service!

Previous comment:
This is ladyluck203:

I requested my account to be closed permanently due to a gambling problem. They closed it only to reopen it after a few days. All I had to do was ask the chat service to open it and they did, without any questions.

They advertise that they promote responsible gaming but they do not! I was very upset and requested the funds to be returned back to my card. They emailed me once and ignored all my other emails...they also debit my account for higher amounts than those I deposited...stay away!!!

I like the games and that is the only thing that i like about this casino

I dislike that this casino is very fast when u need to deposit money but when u wanna withdraw money u cant get it, I asked for a 50 euro withdraw and it took like 6 days to verify my documents, then I was told they cant send me the money to my credit card because it is bin restricted what ever that means, I wonder why it wasnt bin restricted when I was depositing money then it was okay card but when I wanna withdraw money it is restricted, they told me to choose different withdraw method I was against that but I made a neteller account and then I was told I need to deposit money from neteller to get my withdraw I dont know what kind of policy is that but I guess this is just a scam site and not a legit casino, they send me the 50 euro back to my account which I just used on casino and lost all on purpose just to get rid of them and finish all my business with them.

One advice to all the players that are reading this avoid this casino at all cost it is a fraud not a real deal...
And also I have account on paddy power site where my card is not bin restricted when I wanna deposit money it is on my account in seconds and when I wanna withdraw money from paddy power I get it in 5 days max waiting time so that is one more proof that this is just a fraud site.

Fake winning. More often winning and then loose it all. Prepare for more money to lose than winning. Even win no payout. Fraud.

Never recieved my money. I completed wager 50x When I asked in a chat help they have excuse not to gave me money by saying account mistake, not going through, waiting time 4-7 business days then other email and slow chatting response time even 30 min.
Still now I haven't got my $1508.05.
I totally believe it's a fraud and blacklisted. Stay away.

Have been playing at royal vegas for a long time. Was a fairly big player before but hadn't played for several years. Decided to log back in and made a few small deposits, lasted a only a bit before my account ran empty.

Received a 10 free spin - no deposit bonus. Don't know how but managed to win 2k plus and cleared the play through. Money came in bank account today (about 8 days days from when I placed the withdrawal request).

One of the few casino's I trust, although withdrawal could be quicker.

Ever since I lost VIP status from not playing (VIP service was excellent), regular customer support is not great. Inquiring about how much wagering I have left to clear my bonus was pretty much impossible with several people giving me all different numbers (ranging from $5000 - 100,000). Live chat is completely useless.

Honestly, the support there is laughable with replies completely unrelated to my questions. I eventually just gave up with my inquiry and played a boat load of slots until I managed to clear it (by making sure I had no bonus balance left). Would easily be 10 stars if they got their support in order.