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Royal Vegas Casino

Our Rating CasinoRank
6.3/10
CasinoRank
Player Rating 63 reviews
3.8/10
63 reviews
Complaint Response 111 complaints
2 days avg. 111 complaints
What we like
  • Numerous deposit and withdrawal methods
  • Mobile-friendly
  • Live chat available 24/7
  • Proven fair by e-Cogra
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

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Royal Vegas Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.royalvegascasino.com/
Established
2000
Licences
Alcohol and Gaming Commission of Ontario, Alderney Gambling Control Commission
Affiliate Program
Languages
English, German, Japanese, Norwegian, Portuguese, Spanish, French, Greek
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino

Royal Vegas Casino is an online casino founded in 2000 by the Fortune Lounge Group of online brands, an industry-leading provider of online gambling. The casino delights and entertains with a massive game variety, superb support elements and incredible safety features. It is available in a multitude of languages and can be enjoyed in both instantly and via a dedicated app, as well as through most mobile browsers.

Royal Vegas Casino is licensed and regulated by the Alderney Gambling Control Commission, but also Alcohol and Gaming Commission of Ontario, which is why you will find it on our Ontario online casinos list

Restricted Countries and Territories

Due to legal restrictions, Royal Vegas Casino is not available everywhere in the world. Players from Andorra, Cameroon, Germany, Hungary, Denmark and Greece won't be allowed to create an account here. This list might be longer, so please refer to the 'More casino details' for full information.

Mobile Gaming

Royal Vegas Casino is available on app for both Android and iOS. Those who prefer playing on mobile devices can simply download the app. Also, the website is optimised for mobile browsers, so players can access it this way, too.

Security and Fairness

Royal Vegas Casino uses a 256-bit SSL encryption to protect their players’ online transactions. This is the same technology used by the major banks and financial institutions, in order to guarantee the customers’ data is protected. 

Players can rest assured that all Royal Vegas Casino games are independently tested to ensure fair play and honest payouts. All online slots and casino games are certified by eCOGRA (eCommerce and Online Gaming Regulation and Assurance) which meets the requirements for transparency and fairness. 

StallCation

Complaints

Read the complaints other players have left for Royal Vegas Casino. Learn more about complaints.

Show all complaints
Royal Vegas Casino - Casino refuse to pay 3900 euro
I'm writing to seek assistance regarding an issue I encountered with Royal Vegas Online Casino. Recently, I received a notification that my account (username: Foxylady7171) has been closed indefinitely, and any funds remaining in the account have been confiscated without the possibility of refunds.

I was both surprised and disappointed by this action. I have deposited €25,000 into my account and only managed to withdraw €3,900, which has not been paid out to me.

As a resident of the European Union, I am aware of the protections provided under EU consumer protection laws, which ensure fairness and transparency in commercial transactions, including online gambling services.

Given these circumstances, I respectfully request that Royal Vegas Casino comply with these consumer protection laws and facilitate the return of any deposits I have made to my account. I believe that as a consumer, I am entitled to a fair resolution under these regulations.

I would appreciate guidance on how to proceed with reclaiming my deposits, as mandated by EU consumer protection laws. Additionally, I seek clarification on the specific grounds for my account closure and the confiscation of funds, as outlined in section 10.17 of the casino’s terms and conditions.

I trust that Royal Vegas Casino values its commitment to responsible gaming and upholding legal and regulatory standards. Therefore, I expect a prompt and transparent response to my request.

Thank you for your attention to this matter.
staus Unresolved
€3900
Royal Vegas Casino - Delayed payment turned to unjustified Self Exclusion

Delayed Payment - Turned - Unjustified “Self Exclusion” / Deleted Account -

I have been waiting well over 2 weeks (since February 16-2022) with a “Withdrawl Pending” with RoyalVegasCasino, for $11,000. (Typically withdrawals are said to take 24-48 hours) I have been in contact with the “Live Support” team almost daily looking for updates on the situation. Only to respond with “yes indeed, my Withdrawl does seem to be taking longer than usual”. That it is under review with the “Operations Team”. And that I should receive an email from operations with an explanation. Same story, every time I speak with “Live Support”. Never to receive an email or educational update.

Note:

-this is not my first withdrawal from RoyalVegasCasino; (identity verification is approved and current, deposit(s) made using my personal RBC visa & debit, played and won on multiple games)

I continue playing and depositing money with royalvegascasino. Now it’s March 04-2022. I withdraw $1000. (First since the $11,000.). Threw out the night I pull money from it and keep playing. (Now down to about $400 in my new withdrawal). Then Hours later I try to sign into my account. I can’t get in. Contact support. They say I “Self Excluded” myself from the account.

At no time did I say, implement and mention that gambling was, is or could be a problem in my life. Not in any way. I have taken screen shots of every conversation I have ever had with RoyalVegasCasino and can guarantee this. In order for this to happen RoyalVegasCasino would have to see from my account username: that I verified myself to RoyalVegasCasino and make any such comments. And if I did. I asked them to Please produce this transcript. Which they could not do. Only thing “Live Chat” said they could do is forward my concerns to the “Operations Team” for review.

I just find it “ironic” how over the past couple days I have been putting thousands of dollars into my verified account and RoyalVegasCasino had no issue taking this money, but as soon as I put money into “Withdrawl”, Hours later I am locked out of my account. Just… “ironic”.

I am beyond upset and frustrated with my experience with “RoyalVegasCasino”. For a withdrawal to be pending with RoyalVegasCasino since February 16-2022 for $11,000 with no explanation why (what’s going on, what I can improve to aid this in never happening again) nothing. But at no time did I say, implement or comment that gambling is an issue in my life. My only issue is, and have expressed this greatly, that I am frustrated, flabbergasted and upset with the lack of transparency and length of my pending withdrawal. Throughout this frustrating experience, I have always been very careful of my comments and wording so nothing could be used against me to enable them to block/delete my account and put myself in this situation.

Moving forward. What’s next. Can you tell me what happens with my $11,000 withdrawal from February 16,2022. Am I still entitled to this or because of this “ self inclusion” RoyalVegasCasino stated I did, does this now null and void withdrawal?!

And secondly, once they look into my inquiry and see that I am correct and no, it was not me whom “self-excluded” myself / made comments about the IIl effects of gambling in my life… what happens to this account. With approximately $400 dollars in my withdrawal as of March 03-04/2022. Will I have access to both the account and funds.


I appreciate your time in looking into and hope you can aid and educated me in this siguation I find myself in. If I am not going too see my funds of $11,000 from Feb16-2022, gain access to my account and access to the approximate $400 that was in my withdrawl, how does one in my siguation move forward. I have literally took a screen shot of every conversation I have ever had with my online gambling dealings / websites for such situation. (The “Live Chats” are all very generic conversations; as it’s myself explaining the situation in full, then myself verifying my identity / answering a security question to them, so they can look into my account and then hearing the same story of zero changes, zero information, nothing new to report.

Next step would be what?!? Contact the “Malta gambling authority” and/or “Kahnawake Gaming Commission”?!? Appeal this decision!?, I assume with such accusations RoyalVegasCasino would have proof and grounds so this would have to be produced?! It’s not a just little bit of money we are talking about, so are lawyers the only way I am going to get any answers?! I’m not sure. I don’t want it to go anywhere close to this nor deal with this ludicrous situation anymore than what I have, and I hope no one else does. I just can’t continue the waiting game anymore. Because I have waited and had zero educational communication, zero transparency, and it keeps getting worse. I am just hoping this whole situation can positively rectified and move forward, putting this whole experience behind me.

Thank-you in advance for your time.


Sincerely,

Unsatisfied RoyalVegasCasino user.

staus Unresolved
$11400
Royal Vegas Casino - Wont pay and keep making excuses

So about 3 weeks ago I deposited €15 on Royal Vegas Casino. I couldn’t find the Evolution lobby. The live chat operator just kept asking for information about me and then would go silent for about 10 minutes. So I said “if it’s this hard to find the Evolution lobby I should probably just close the account.”


Then the operator returned and said “Okay you’re accounted closed. Anything else.”

I said I never requested to have my account closed.

That was the beginning of a struggle that has been going on for a month just to try to get back the money I deposited and never got to play with. I believe this may be something they do often. They take small amounts, thinking that the customer might just give up. But I’ve invested so much time into trying to get back the money that I might as well keep trying.

So once a week I go on the website and open the live chat. The amount of different things they have told me to try to refrain from paying me is incredible. Every week when I go on the live chat they at first pretend they have no information on me even after I supply all my details. When I tell them I am opening an close to opening a complaint on AskGamblers they magically tell me “Don’t worry your case has been escalated.”

Another few days go by. “Your case has been re-escalated”. Another few days go by. “We need to 2 forms of ID, proof of funds, picture of debit card used, utility bill and I forget what else.” I supplied all this. They said “The operations team will be in touch.” Another few days go by. They tell me they have no record of receiving my verification documents. I resubmit them.

A week later they tell me they cannot process my refund because they have a withdraw minimum of €50. I searched all over their site and read their terms of conditions twice and I could not see anywhere that it says that the minimum withdrawal is €50. And since they closed my account, and since I had less than €50 on there, they just get to keep my money. When I said today that I was opening a case on AskGamblers they said they will re-escalate my case again. I said that they said they would re-escalate the case again.

I have no other option at this point. In another month’s time they will still be telling me the same things. From reading through their complaints page and their other reviews and complaints on the internet I can see that they have a terrible reputation for not paying out.

Even if they still refuse to give me my money, hopefully this at least will raise some awareness about Royal Vegas Casino. It’s disgraceful, really.

staus Unresolved
€15

Complaint Statistics

Resolved 71
Avg. Amount $ 2,691
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

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Player rating
3.8/10 63 reviews

Top reviews from our players

I can't even remember what I liked about this Casino, it's been so long since I have gone to their site. Initially I think I singed up with them for the good bonus offer they had at the time.

They just don't stop calling me! It's been going on for over a year now and I am so fed up with it. They keep trying to direct me back to their website where they say I can go through a process to stop the calls and I keep telling them I don't even know what my username, password is or what email I used to get back on their site but that has fallen on deaf ears. I am so sick of them calling me that now, as soon as I hear it's them I just hang up. I would NEVER use their site again after all the harassment which I have received. I feel like they are stalking me with all the unrelenting phone calls!

Hi Luckiestducky I apologise for the unwanted calls you have been receiving. Please mail me your account details and I will ensure that you do not receive any calls again. You can mail me at [email protected] Regards Wim Fortune Lounge

user avatar

It has a great range of games and fair win rates. I've really enjoyed the game-play and they have a massive range of gaming machines.

I'm still waiting for a withdrawal from the 8th June 2015 (9 days). This is really disappointing as It doesn't allow me to continue to playing. I think they should tell their customers up front that they will have to wait weeks to benefit from any wins.

Inactive user
5/10

The games payout is too low all the time, they steal the players.

This month I've been playing in Microgaming powered casinos more than before because I've started to love this software games. I saw Royal Vegas casino and wanted to join them to try their 100% welcome bonus (I liked the fact the minimum deposit for it was only 5$).

However, the sign up part, which usually is the easiest part of gambling, I had a lot of problems with. First I tried to sign up via instant play, but it showed that something was wrong, then I downloaded their software, installed it and when I tried to open it just wouldn't. I clicked on it and it just didn't open. I uninstalled it and then downloaded it again, still nothing changed. First I thought maybe there's some country restriction or something, I read their terms but didn't see anything that could prove it so I decided to contact their support. The support was nice and told me that don't see why I was having problems and gave me an advise to clean my browser history and all cookies and then try again because there was no reason why I couldn't play there, as they are Fortune Lounge casino and I was a member in their sister casinos. Later I did what I was advised and and it worked.

I made a 10$ deposit and received the 100% bonus, and started to play Immortal Romance with 20$ balance. I placed 0.30$ bets and played 100 autospins. I didn't catch free spins and this game was taking my money away like crazy, besides the fact that I once got 5 of a kind with 8$ win, mostly I got 0.15$ wins. From these spins I lost 10$, so I decided to use the other 10$ on Alaskan Fishing. I placed 0.30$ bets and mostly got 0.06$ winnings, except for one time when I got 5 wilds and it gave 4.80$. I played this game for about half an hour but then unfortunately lost all balance.

Overall I had good time at Royal Vegas casino. The game selection was good, I really liked the bonus opportunity and the customer support was easy to contact and was very kind and professional.

The only negative thing was my problems with the sign up and the fact that games lagged.

Today i register my account with royal vegas. What i can say is..horrible support i ever deal with.i face some difficulty on how to enable the free spins and she not helping at all.kept repeating the same answer although i had mentioned her more than 5x i already did what she ask me to do but still nothing happens.i told her that there's an error ever time when i click at the page but she doesnt seem to understand or care.even when i ask her twice do i have to make a deposit to get the fs.

People said 'dont judge a book by its cover'..but for me i will never buy a book where there got pigeon s**t on its cover. horrible support..totally will not recommend to others

Royal Vegas Casino belongs to the Fortune Long group ,which uses Microgaming platform and from this group of casinos I think this Royal Vegas is very safe and trusted casino.I opened my account not so long ago,when i read few reviews about them that they are solid casino.

When I saw how many complaints they had I didnt like that fact,but still knowing that is trusted casino I still decided to deposit there.The first playtime there I use the 1000 free play but didnt do anything with that kind of bonus,so next step was to deposit.I took the 100% welcome bonus and as I remember 5 euros was the minimum deposit,so I deposited 10 euros,because that was all I had in my e-wallet account.

The deposit bonus they offer was nothing extra,just regular one,but the wagering is bit high,still X 40 the bonus is bigger amount you can wager.I was thinking what game to play,even Immortal Romance was my favorite one,I said I will try at least 10 spins on Immortal Romance and if I dont hit something I will change the slot.But I played more then 10 spins on this game ,waiting and hoping if can catch the free spins feature or at least catch the wild desire,which is my favorite one ,so I lost 10 euros and finally got the free spins.

When you start playing this game,you have to unlock many levels till the game allow you to play another then Amber free spins,but even if I played this game,many,many times and unlocking the levels and had chance to play the other free spins from other characters,I always choose Amber with the 10 free spins,because her multiplier of the free spins is X 5.The other characters for free spins,might offer much free spins but theirs multiplier ,during the free spins is a bit low.So from those free spins I got 4 euros ,so that was nothing special ,well lets say I was expecting a bit more.I played the same game till I reached zero on my account.Well nothing from me here at Royal Vegas Casino.Well maybe next time and I will deposit much more ,but if they give m some nice bonus.

This casino is the dodgiest casino that i have come across.

I opened an account at royal vegas over 2 years ago and it was one of the 1st casinos to go mobile so i used to deposit a few times a week and play mermaids millions, mega moolah and tomb raider on my iphone everyday.

I would alternate between this mobile casino and platinum play mobileas well as all slots mobile and wild jack mobile casino, depositing at least2 times at each of the4 casinos.

About 3 months later i couldnt log into my account at royal vegas so i went to live chat and was told
" it is due to some unnormalty that security pick up on. unfortunately will they not allow us to say any more due to the investigation"

I then emailed the security department and the reply i got was:
the account was locked due to discrepancies picked up by our Special Investigations Unit and your account will remain locked in the meantime.
We can unfortunately not provide you with the specific details behind the process of the discrepancies being identified as this would unfortunately negatively impact the security of the Casino and its processes.

My response to the email:
Please name the discrepancies that u have found that has resulted in the closure of my account
Please do dont rubbish talk me by telling me that you cannot disclose the discrepancies identified as this would unfortunately negatively impact the security of the Casino and its processes.
Please state how this would impact the casino security and its processes.
im not asking you how you came up with these discrepancies. i just want to know what they
I no i have not given any false information to you as my name & billing address can be verified and i only use my phone to play on your site & deposit with the same credit card every time so I KNOW that there are NO DISCREPANCIES on my part that is why both live help and ur security department cannot give me any explanation at all.

They emailed back with the exact email reply that they had given me in the 1st place.

Till this day i am still puzzled as to why my account was blocked becoz i have never ever cashed out at this site or any one of its sister sites.

this casino doesnt even deserve a one starrating in my opinion

Well after a very long i had played on a casino which has the one and only micro gaming software and it is by no doubt the best platform in the world. This one is a part of the very famous fortune lounge group and i think fortune lounge and micro gaming together in unbeatable. I got a 100% match up bonus which i left because i was going to play with my real cash as i always have a very good time playing with MG.

I made a deposit of 60 and started with the one and only thunder struck which is like the daddy of all slot games in the world. In the beginning i was betting the minimum because i did not want to be impatient and lose all my money for no reason. Then soon i hit some features and got some money out of it and then it started and i was gradually increasing my bet with the increase in my bank roll. After making the 50 into 70 i stopped with this one because when i play a single game for a long time i always tend to do stupid things.

Then went to mega moolah which used to be my favorite game but now i play it very less. And here i started with 1$ per spin and it was a risk that i was willing to take because i have faith in it. Managed to make 50 into 220 in 4 days and all thanks to micro gaming which has the best return on money in this business right now. i requested the withdrawal and the support asked for my verification documents and after going through that i got my money within a coupe of days. I would recommend this casino to all the new players. And i would rate them 10 out of 10.

Good day to all askgamblers.com members. I hope you will enjoy my review of royal vegas casino. This is another one microgaming powered casino, and i think like many others casinos with this software it is does not provide anything unique or really interesting, but like you already should know i am love to get welcome bonuses from casinos, so this is worth of trying to try this one too.

Royal vegas casino like average microgaming casino offers to all new players 100 % bonus on first deposit, and few more bonuses on next deposit, like 50 % and 25 %, i believe so, but i am unfortunately did not remember this correctly for 100 %. There is nothing else interesting, but as you know i am bonus lover so making deposit for 100 % bonus for me is absolutely ok, and moreover i like to do so, and this is a reason why i am join so many casinos.

Royal vegas casino was not so lucky for me, but at least i get some interesting playtime. With my first deposit i decide did not play high variance games, and try to stick more tight slots, which will not destroy my bankroll very fast, so that how i get some playtime. I spend around two hours, but finish with zero, but i am decide to make second deposit with 50 % and try thunderstruck II but like usually happens with me i am lost, i think this is because i can not play my favorite lucky bonus round.

Royal vegas casino is of course safe and good casino, and i am suggest you to try it, 100 % bonus on first deposit is never bad. I did not withdrawals myself but my friends told me that they are good in this point, few days and money already hit your ewallet, so i recommend you this casino, few my friends never had problems there, and i am too never had problems here.

0n the 19/2/14 I made 14 separate transactions from 2 different ANZ credit cards both of which belong to my father, who gave me permission to use them. The Casino kept taking my deposits and on the 14 deposit I started winning and ended up withdrawing at $8000. As soon as I requested a withdrawal they locked my account and I could not access it. I asked them why and they said they needed to verify my account.

So I proceeded with their request and gave them all documentation they required, ID's, credit card photo's, utility bill and signed written permission from my father allowing me to use his credit cards. They then sent me an email after 4 days informing me that all documents had been received and verified and that they would store them on file for future reference. I then tried to access my account but it was still locked. I contacted them again and they informed me that 'even though all documents are verified there are no guarantees that your account will be unlocked'. They then told me that they'd decided not to unlock my account because of some excuse to do with terms and conditions. Now I had this same issue with Gaming Club Online Casino and was paid out in full once I submitted all relevant documents.

So obviously this Royal Vegas Online Casino (Fortune Lounge Group) is a scam. They not only accepted my third party deposits, but kept accepting them, knowing that they would not pay out on them, and blocked my account as soon as I tried to withdraw. They will not even refund the deposits, which they claim to be void and did not provide a service on, back to my fathers credit cards. So they have in fact STOLEN MY MONEY. There are also many similar reports of these guys ripping people off throughout the internet.

STAY AWAY!!!!!!!

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