PlayFrank Casino

Decent site with good selection of games to play

Had a few nice wins

Customer service good

After verifying payment was quick

Verification process slow but once you get through the initial checks it does proceed quickly

Was looking for somewhere completely different as this place fitted exactly what I wanted. Signed up a couple of months ago and have only deposited a little over a £100 in that time. This weekend I had my best win ever, won £400 from a 20p spin on Spirit Of The Jungle bonus, then from an 80p spin I hit a £1300 spin on the Raging Rhino bonus! All from a £20 deposit. Site has had a massive update this week and will now be the only site I use as looks great.

40x wagering on bonus money is a little high making it very hard to ever clear.

Great place.
Staff that actually understand what players want and need.
No troubles cashing out winnings after submitting correct ID.
Compared to a few I have been in.

I have just joined playfrank casino I have been using my welcome bonuses and I'm loving it .. But then I applied for my 3rd bonus of up to 100 percent I deposited $55 and with the bonus that gave me $110 I went into the pokies with $10 and then I went into keno with $100 I pressed on ten games of a spot 3 at $1 and my account droped to $34.

Oh my I thought was has happened here I went on to live chat and was told that I had made a bet over the max allowed all I seen when I applied for the bonus was wagering requirements. Was very upset about this as I didn't understand what live chat was saying. But apart from this I love playing at this casino.

Got my welcome bonus and won $2000 on one spin on immortal romance @ 90c. Creamed my pants on that one! Wagered through bonus and withdrew, was paid to me efficiently with no problems at all. Love this casino. Thank you Playfrank casino. I recommend to give these guys a go 👍

Well, as posted earlier there was a delay with my withdrawal. And, what an grear service after that! Money is paid now. Thank you J for great service. A good service is measured in these situations, that was 10/10.

So, nice lay out, good variety of games. And big plus for reminder of max bet, when playing on bonus

Well, even if there was delay earlier. It was nicely taking care of:)

The welcome bonuses were very attractive. Good selection of games and nice user interface.

I joined Playfrank as the reviews on AskGamblers were positive. My own experience has been anything but.
Certain games seemed very laggy. Others were not available, which always annoys me after joining a casino.

The real problems started when I tried to collect the second deposit bonus. Their system is nut very user friendly until you get to find your way around it and apparently I had to click a button to have the bonus applied. I spoke to chat who were very helpful and added the bonus. They couldn't for some reason give me my 50 spins on Starburst and instead offered 50 on Book Of Dead. I pointed out that this was not equal as B O D is very high variance. I was told that the value of the spins was double.

When I went to collect them, I found out that they were not. Back to chat where after a very lengthy and frustrating chat where I was told to wait ten minutes, clear my cache, log out, log back in etc and they would be there. I did all this and the spins were not. Apparently, they were but I had to use the ones that were already partially used and the others would appear.

I was then locked out for over an hour. When I went back to chat , after all the trouble, I was told that I would be getting 300 spins on Book of Dead. I thought, this was at least very good that after all the trouble, they had given a very substantial set of free spins. I think I got about $10 from 300 spins but hey, that's gambling.

More trouble came when I tried to claim the 100% 3rd deposit bonus, give wrong information again, kicked out of chat, I had had enough that night so I deposited elsewhere.

Earlier this evening I wanted to try for the 3rd deposit bonus again but again couldn't claim it as it said I had to claim the second deposit bonus first - even though I had already done this. Back to chat. I was told that why didn't I just claim the 2nd deposit bonus again and I could speak to someone about the 3rd deposit bonus in the morning! Erm, no, I want to play tonight... I told her if she couldn't fix it, I wanted to close the account. Without as much as a "goodbye" my account closed. I forgot I had 90 free spins on Jungle Spirit left.

I find PlayFrank's system not particularly easy to use and this together with misinformation and laggy games made for a very poor experience.

I have kept all chat transcripts.

I must say Playfrank has it all from a huge selection of games and most of all a consistent amount of deposit bonuses. Because with most sites you get the first 3 deposit matched with anywhere from 100% to 50%, but then once those are used up you just make plane old deposits. Well on playfrank they have their weekly reload bonus of 50% which I think they have more than just once a week, not to mention of you get in touch with any of the awesome support agents and ask nicely, they are usually more than wiling to help out and assist uou with either some free spins or bonus credits and unlike most sites, it's not like pulling teeth to get some loyalty rewards out of them, generally their more than happy to help as long as their system allows it. Which is why PlayFrank has now been my number one site. Also I find the fairness is 50-50. Very fair odds I say unlike other sites where you make a deposit and suddenly it's all gone with not a hope in winning. All of the support agents are my favourite but if you ever get in touch with Mr Thomas Adams, give him a big hello because he IS the MAN:)

I promise PlayFrank won't let you down, and make sure to tell all your friends because their site deserves it:) thanks guys you rock!!

The only thing I dislike about this site is that their isn't anything to dislike;) you guys rock! Play On at Play Frank:)

What do I like? Everything! Overall the site interface on both mobile and PC are superb. I mainly come back for the customer support, very flexible and accommodating.

Stating that, hopefully casino sites should start adding tip buttons for diligent support agents, it's a great way to show appreciation towards employees.

Nice layout, good game choice. Won £420 from a 40p spin on jungle spirit during the bonus round!