Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications


Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications
Reviews
section image
section image

Restricted

PlayFortuna Casino is restricted in your country, please try these instead:

Stake.us Social Casino
9.9 /10 3
LoneStar Casino
9.8 /10
Crown Coins Casino
9.7 /10 3
Mega Bonanza Casino
9.6 /10 5

PlayFortuna Casino

Our Rating CasinoRank
7.5/10
CasinoRank
Player Rating 68 Reviews
6.3/10
68 Reviews
Complaint Response 8 Complaints
1 day avg. 8 Complaints
What we like
  • Convenient instant-play interface
  • Available on desktop and mobile
  • Features diverse slots from Microgaming and NetEnt
  • Offers a real live dealer room
  • 24/7 support through live chat, Skype, Russian phone, and email
  • Secured with SSL encryption
  • Microgaming games proven fair by third-party audits
What we don’t like
  • Bonuses are unavailable to play with
  • Real money and bonus money accounts are separated
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


PlayFortuna Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://playfortuna.com
Established
2012
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
English, German, Polish, Russian, Spanish, French, Portuguese, Kazakh
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino

PlayFortuna Casino is a multi-platform, multi-language online casino, available to most players around the world. It features a variety of slots and other games from the NetEnt, Microgaming, Quickspin and Yggdrasil Gaming platforms. All members at PlayFortuna Casino need to keep in mind that their real money and bonus money accounts are separated, so they can play only with the funds from the real money account. PlayFortuna Casino is licensed by the government of Curacao.

Restricted Countries and Territories

PlayFortuna Casino does not accept players who live in the United States and the United Kingdom. All other players are welcome as long as they do not live in a country or territory where online gambling is illegal. It is also important to note that Microgaming games are unavailable to players in Great Britain.

Mobile Gaming

Many of the games at PlayFortuna Casino can be enjoyed on the go. The site is compatible with most smartphones and tablets thanks to its streamlined HTML5 interface. Android users also have the option of downloading an app through the PlayFortuna Casino website for an even fuller gaming experience.

Security and Fairness

The entire PlayFortuna Casino website is encrypted with 128-bit SSL technology. This is the same protocol trusted by leading online merchants and banks to protect customers. It works by converting sensitive information like passwords and financial data into unreadable, non-decodable text.

PlayFortuna Casino does not have any third-party audit information for its games on the website. However, the Microgaming platform has been tested rigorously over the years and shown to be fair. Additionally, the fact that PlayFortuna Casino belongs to the exclusive group of Certified Casinos serves as proof of its reliability and high quality.

StallCation

Complaints

Read the complaints other players have left for PlayFortuna Casino. Learn more about complaints.

Show all complaints
PlayFortuna Casino - Refusing to follow responsible gaming
PlayFortuna refused to permamently ban me and close my account.

I've been playing casinos for 3 years or so. Multiple casinos - 10 russian and several european. Lost plenty of money in overal. And finally the time has come - i've decided to block myself from every casino i played in through all these years.

Most of them blocked me without any problem (fastpay, slotum, surf, bitstarz). Some like slotv was doing dirty job insisting they could not give me a permament closure due to technical reasons (finally after promising to leave a proper feedback on askgamblers they finally blocked me).

But PlayFortuna is a different thing. During last week i've asked them to block me 3 times. Every time they were granting me with cheap freespins in order to make me change my mind and wasn't willing to proceed my ban request... and i kept depositing there as i've been banned everywhere else. Thx god i've finally insisted on a permament account closure... and... and... they just refused. According to playfortuna they can block your account, but you can return to play at any time. They just refuse to block you permamently (shure they love me to lose my money there for 3 years). Leaving a comment about this situation on askgamblers didn't change anything. So here i am.

I want to warn all players from playing that casino. It had similar complaint 3 years ago and as we can see nothing changed.

I gently ask askgamblers' staff to force playfortuna to block my account. And if they refuse - remove them from this website as a trustworthy casino.
staus Resolved
PlayFortuna Casino - Failed Following Responsible Gaming Policy
Dear All, First of all I would like to thank Askgamblers for being a very useful resource for the gambling industry. Reviews of the casinos really help us gamblers not to get in to a trap of not legitimate casinos here in the market. I will describe my situation briefly, so everything would be more or less clear for all of the sides. I as many other people here was enjoying gambling time to time, as a hobby. Until one day I realized that this hobby turned out to be an addiction. I started to spend more than I could, I started borrowing money and it became a nightmare to me. I had visited a clinic, where I am undergoing my treatment right now. As part of the responsible gaming program and my treatment program I have excluded myself from all the casinos I was registered. Thing were doing well, my life started to become normal again, but time to time I was still trying my luck to register again in the casino or to unblockmyself, as unfortunately this addiction became quite serious. Luckily for me all the casinos were refusing my requests and I am thankful to them. Recently upon having again a will to play, I tried my luck to be unblocked in PlayFortuna casino and to my surprise my request was easily granted within a minute time. From here on I think you know how the story went... I started gambling again... Lost everything I had and didn't have, borrowed money again, came to a situation I am not able to afford buying food for the upcoming days for my family. Yes, I do understand that this is my fault and my fault only, but as drugs for someone, gambling became addiction to me. The first step is to realize the problem and than try to solve it, which I did, however due to the account being unblocked all my tries to get thing better went from 100 to 0. I have attached a screenshot when I have requested on 08/01/18 to permanently block my account as a part of a responsible gaming program, which I got confirmation of the same from the support team member. I would kindly request PlayFortuna to come in to my situation and assist me in reversing my deposits back from the day my account was unblocked , as they have not blocked my account even dough I have clearly stated that I request permanent block due to responsible gaming program. I would also like to add that I have personally nothing against PlayFortuna , their website is responsive and user friendly, payouts when I was playing before were on time and I never had an issue with them, would give them 10/10. I hope the management of PlayFortuna and Askgamblers will come to my situation and will assist me in the above mentioned issue, as clearly I have tried my best to avoid it. Please note I have sent an email to [email protected] from my registered e-mail, however did not get a reply as of now. Thank you.
staus Resolved
€3500
Play Fortuna Casino - Misleading Information For Several Bonuses
First of all I'd like to say. This is the worst casino I have ever played online and I cannot believe that it isn't black listed & has a rating. * To start off with on the 15-04-2016 I deposited 22 EUR & claimed the 100% welcome bonus. I didn't really get that far and I was unable to unlock any of the bonus. Again on the 03-05-2016 I decided to make another deposit this time I deposited 10 EUR & a few minutes later I deposited again 5 EUR. Another few more minutes & I deposited another 5.80 EUR. After making these deposits I still was unable to unlock any of the bonus money. A few days later on the 06-05-2016 I deposited 2 more times. First 21,75 EUR then 6.96 EUR. Then on the 09-05-2016 I deposited 5.50 EUR Also on 13-05-2016 I deposited 22.62 EUR & today (the 16-05-2016) I deposited 22.00 EUR & 6.16 EUR. This totals 127.79 EUR over 10 deposits starting from 15-04-2016 until 16-05-2016 which totals 30 days. For the first deposit of 22.00 EUR on 15-04-2016 I was credited the 100% welcome bonus and I didn't unlock this bonus my wagering/bets fell a little short at 581.75 / 990.00 and the 30 day expiry date meant that the bonus expired on the 16/05/2016. However the next bonuses that are queued start from 03-05-2016 & end at 16-05-2016, These bonuses also have a 30 day expiry date as per the terms & conditions listed on the website. However the next 3 bonuses that were queued are expired before the 30 day expiry. I am unable to cancel/remove the bonuses, it's automatic. The small bonuses queued in my account from recent deposits don't add next in line to be unlocked. So regardless of how much I bet/wager I am always being directed to the highest bonus which is the hardest to unlock. Resulting in not being able to unlock any bonus money at all from 10 deposits over 30 days. I have attached a few screen shots to show you the bonus history and the payment history for the account. Here you can clearly see that things don't add up & it's almost impossible to unlock the bonus money when you are betting/wagering always towards the highest bonus active in your account. When the first bonus which was credited on the 15-04-2016 expired on the 16-05-2016 leaving the Bets / Wager at 581.75 / 990.00 any further bets placed should've been directed towards the bonus that was next in line which was for 3,00 EUR on the 03-05-2016. And after this bonus any further bets should've been directed towards the 6.53 EUR bonus which was credited on the 06-05-2016. And the next in line was a bonus of 1.13 EUR which was queued on the 13-05-2016. The bonus that I received on the 16-05-2016 of 22.00 EUR after I deposited 22.00 EUR was the next bonus active in my account. So the previous 3 bonuses that should've been next in line because they didn't expire were cancelled for no reason, it was only the first bonus that should have expired due to 30 days expiry date. It makes it nearly impossible to be able to unlock any bonus money when the system decides to direct you to the highest Bets / Wager bonus that is active on the account. Randomly cancelling the smaller bonuses that you received from previous deposits before the 30 day expiry is definitely against the rules. It's quite a complex system that would definitely trick many people and it does seem like it's been programmed so you can never unlock a small bonus, you're always betting / wagering towards the highest active bonus on the account. * Another thing that I noticed which I found quite shady is how the free spins promotions are worded. For example if you look at this page https://en.playfortuna.com/display/bonuses you can see it says "Free spins Make your first Deposit of 10$ in Play Fortuna casino and get free spins in the game of the week.". Then once you click more it tells you about the "game of the week" which says "Only from May 11 to May 17 for the first Deposit of 10 USD you will get 100% bonus and 15 Free Spins in a popular game RugbyStar.". So from reading this anybody would presume that RugbyStar is the game of the week running from the 11th May - 17th May. However if you go to the News page on the website here https://en.playfortuna.com/news/list it says the sub heading "Free spins in Football Star Free spins are credited for the deposit after your refering to the Online Chat." Then it goes on to say "Only from May 11 to May 17 for Deposit of 15 USD you will get 10 Free Spins in a popular game Football Star." Then at the bottom it mentions "A player can ask the free spins only once within the free spins action in the game of a week." So it directly refers to the "game of the week" on both of the promotions. It says the dates from 11th - 17th of May and it refers to both slot games RugbyStar & Football Star. However the "game" of the week can only be one game. You cannot have the same name and time frame for 2 different promotions, Paying customers are going to presume that each week there is a new "game of the week". The promotion being called game of the week because for the specified date of 7 days that one slot machine is the game of the week. So there can only be one slot machine for the time period 11th - 17th of May it cannot be both RugbyStar & Football Star. Because that's 2 slot machines and that would be referred to as "Games" of the week. The moment you specify a particular slot machine and allocate that slot machine for a time period of 7 days and specify amounts required to spend to achieve rewards, once the customer deposits the money you cannot change the rules and say that there's 2 games of the week for this week, and the games of the week are extremely similar however the spins received are various amounts and the amount required to activate these spins is also varied.. That is misleading and straight up deceitful and I am really not sure why anyone would do this, it's just causing problems and if you think that people like being mislead after they give you their money and contact the live chat support to find out that they have to deposit more money to activate the spins. Well I don't know what else to say really. And I don't know how the support team can type English to me sometimes and if a question can't be answered I have to wait for Nick to call because he's the manager and he speaks English and he wants to call me on the phone. Using the language barrier to pretend that the customer got what he asked for and delaying response because all of a sudden there's only 1 person who can speak English to me now and Nick is suddenly in a "casino meeting" and will get back to me when he's free. I will admit that due to the high ranking you have on this site I never read the reviews. Now I will do my best to make sure others don't have to experience what I have.
staus Rejected

Complaint Statistics

Resolved 6
Avg. Amount $ 1,240
Avg. Complaint Duration 4 days
Avg. Response Time 1 day

Review this casino

Share your thoughts with other players
Helpful review? Sign in to make your opinion count. Log in
Player rating
6.3/10 68 reviews

Top reviews from our players

Gaming wise a good casino.But remember to read their Terms & Conditions correctly. I thought they were offering a 100% first deposit bonus when it in fact you have to wager your real money in order to unlock the bonus.

For example:
< Deposit 100Euro of your own money and claim the 100% bonus welcome offer.
< Wager your own money a certain amount of times
< If the wagering succeed, the bonus 100euro will be added to your account.

A rather disappointing and easy misleading bonus.

Hello LIT_DAB69, thank you for your review. You are right, players can not place bet via bonus funds, but it has some great advantages. As an example: you can play with any bets amount and withdraw real money whenever you want. Cheers, Playforuna team.

user avatar

Awesome casino with user-friendly interface and clear terms & conditions. I was lucky to get 50 free spins on Tarzan game and won about 22$. During the game, it was many wins but losses were more. And when I stay ~2-3USD on my account - the miracle happened :)

My 100% bonus converted to real money so I continue to play and then withdrew some money. Highly recommend!

A lot of spam on my mail. I think it is all of cons for that moment.

Not bad casino with plenty NEW online slots from Microgaming. I have got some free spins for the first deposit but cannot play on my bonus.

It would be better to let users to play with their bonuses.

Hello dear LARSON, thank you for your review. As it was described below we use separated accounts for real money and for the bonuses. The main advantage is that you have no any restrictions while using the bonus. But the free spins for any deposit are credited by real money and have no wager. Hope you've enjoyed your game. Best regards, PlayFortuna team.

user avatar

Didn't like nothing in this casino loose all my money straight away but this is not a problem the problem is that they advertising 100% deposit bonus and the give 0

They are fake, they don't give the promising 100% first deposit bonus they keep it locked and forced you to make deposit untill you unlock the amount.

I am playing many years with casinos, I have won and loose thousands but this casino is the worst casino ever played not because I loosed 10 euros I don't care at all.

Offer 100% first deposit bonus but what new customers don't know is that you can not play with bonus money witch is not written in the site... For example if new players deposit 50 euro they think automatic that 100% deposit bonus 100 euro total they can play with, not in this casino they lock your bonus and you play only for what you deposit for no bonus.

Stay away

Dear player, we thank you for the review. Most casinos use two main approaches to the bonus policy: 1) A player receives a first Deposit bonus, can use it directly in the game, but may have some restriction on the maximum bet or even on the maximum cashout. In case a player, without even using the bonus money, wins and wants to withdraw money before wagering, the entire prize is cancelled and the bonus will be deducted. 2) Bonus is credited to a separate account, from which bets are not possible before wagering. At the same time there is no restriction on the maximum bet or the maximum win. Moreover, if the player wins and wants to make a withdrawal before wagering the bonus, he/she may withdraw all the winnings, and only the bonus will be canceled. The first and the second systems have their pros and cons. We use the second approach when calculating the Deposit bonus. At the same time we have gifts in the form of free spins for Deposit in the "game of the week", gain from which is credited directly to the real account and is not subject to wagering (maximum spin X5 in the interest of fair play). We do not hide the details of our bonus policy, they are always specified in our promotional materials. After reviewing your appeal it has been revealed, that in one of the language localizations of the casino interpretation about the bonus account is not described in a sufficient detail and the player may be interpreted incorrectly. We have corrected this omission. And we do apologize for the inconvenience. You may contact the casino support for the return of your deposit or receive compensation for future games. We are confident that you will enjoy our future promotions.

user avatar

PlayFortuna Casino is online casino which has video slots powered by NetEnt, Microgaming and Yggdrasil Gaming software providers. I came across this casino a few days ago while I was looking for some welcome bonuses which has set min deposit bellow 20€. After I found this one I decided to create account at their casino.

After I made account I went into cashier and I made deposit of around 17€. After that I saw that I had the same amount of bonus money – it was written near to account menu. Later I opened the game Dead or alive but my bonus money was not updated. So my balance was on my deposited amount. I decided to contact live chat support and I asked them about the bonus. They said that I can get this bonus after I complete the W.R… what the hell? I was really surprised and dissapointed at that point. I expected that I will get the bonus money right away so I could play with it.

But yeah, not at this casino at all. You have to complete some wagering before you can even activate it. Funny thing. Anyway I played here with my own money and my balance goes up and down. After an hour of playing here I decided to take my money back so I could claim real welcome bonus at some other casinos – where I can play right away with bonus founds. Since I requested small cash out I expected that I will get my money within' some minutes.

But the money doesn't show into my e-wallet for a long time – after around of 12 hours of waiting I came back to them and I spent those money on their games. Anyway I was hot happy at all with this casino and I will not play here again. The only reason is because of their bonus rules. I think the bonuses should be credited right away without any wagering. I will rate it with 5 stars.

I was really dissapointed at their bonus rules - you have to complete some wagering with your real money before you can even activate the bonus which will also have W.R...

Not bad casino with common games and conditions. But I am really like theirs Yggdrasil slots! There are just few brands where I have played who have YG toys.

I want to play with my bonus and not just for my money.

Good casino with user friendly interface. A lot of interesting games from NETentertainment & Microgaming. I really like it!

A lot of promo spam on e-mail, a little list of payment systems especially absence of Skrill.

It's one of the few casinos, where I'm in a good plus and i like the design.

Huge verity of games is also an advantage. I've found there my favorite game - 'Frankenstein').

Even won tournaments several times.

Payments are made during 1 day.

No automatic debiting when applying.

For me personally, I would like to receive more bonuses.

Pretty low limits.

In my daily hunt for pretty, young, hip-swaying 2-legged beauties, I suddenly came upon this...'pay me $30 and you can have 50 rounds on me!' Whaat? Are you serious? Nope, just joking. What it actually meant to say was deposit $30 and you can have 50 rounds of free spins. Well, I would prefer the first idea of course, but that wasn't it, so I had to settle for the 50 free spins instead. That was from Play Fortuna, if you're still wondering. Not Fortuna the lady, Fortuna the casino. Not really what I had wanted, but I signed up anyway. Hehehe.

Upon registration, I then made my first deposit of $30, the required amount in order to get those 50 free spins. Then, I clicked on the game 'Rugby Star', the designated game to play the free spins on, but there was nothing there. After checking back on the promotional offer, I then realised that the free spins would only be available 1 hour after my deposit. What the aargh! Always making me wait and wait and wait. So I logged out instead!

Later on, I came back in, but what the heck, I had logged in 10 minutes too early! Sheesh! I finally got those free spins a little later, but luckily, the waiting was worth it. The game Rugby Star played quite okay. From the 50 free spins, I didn't get any free spins game, but getting $28.42 was good enough for me, especially when it's coming from a MG game! Next, I played on my dead friend game, dead not alive! You mean 'Dead or Alive'? Yes, but the game has been dead for me for a long time! But good things can happen when you least expected it. With just that $28, several free spins games came, from getting one sticky Wild that was blardy lame, to getting 6 sticky ones but the 5th never came! Aargh! What a good win I would have had if that came! Yeah, it all went down to zero balance, but it is all in the game! Sigh.

Eh? Whatever happened to my 100% deposit bonus? I should be playing with that now, as it was showing in my bonus balance. I then checked up with their Live Chat, the lady host came on, with a name I can't read (not in English), and I asked her all about it. After a few minutes of silence, aargh, she came back alive, thank god, and told me that the bonus amount was not for wagering nor playing, it would be converted into real cash when the entire wagering requirement on the deposit bonus amount has been completed! Whaaat the aaargh! Nothing of this sort was clearly explained in their T&C, which I had checked up earlier on! I had so far completed $254 out of the required $1350, needing another $1096 to complete it all!

Let me get straight to the point! If Play Fortuna is expecting me to make many more deposits just to get that blardy $30 bonus money, they must be mad! I will never succumb to such blardy arm-twisting tactics, just to make me come back and make more deposits in the casino, so that Play Fortuna can survive? Yeah, right! Only mad people may do it. Not me!

Inactive user
1/10

Nothing is good in this casino site beware it far away

This casino site offer 100% first deposit bonus but what new customers don't know is that you can not play with bonus money witch is not written in the site... For example if new players deposit 50 euro they think automatic that 100% deposit bonus 100 euro total they can play with, not in this casino they lock your bonus and you play only for what you deposit for no bonus .

Explore our expert casino reviews

Check out our selection of top online casinos and learn more about each in their review.

Stake.us Social Casino Read Review Play
LoneStar Casino Read Review Play
Crown Coins Casino Read Review Play
Mega Bonanza Casino Read Review Play
RealPrize Casino Read Review Play
SplashCoins Casino Read Review Play
SpeedSweeps Casino Read Review Play