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Playfina Casino

Our Rating CasinoRank
8.9/10
CasinoRank
Player Rating 1049 reviews
9.7/10
1049 reviews
Complaint Response 10 complaints
18 hours avg. 10 complaints

AskGamblers Quick Overview

Editor’s View

The casino is jam-packed with games and looks like a million dollars. Incidentally, that’s how much it dishes away every week to its players through various tournaments and promotions. Playable instantly on both desktop and mobile, Playfina sports a massive selection of slots and other casino games, providing countless hours of entertainment to its players.

What we like
  • Massive games library
  • Good variety of payment options
  • Accepts Cryptocurrencies
  • 24/7 multilingual support
  • Lucrative tournaments and promotions
What we don’t like
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Playfina Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.playfina.com
Established
2022
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Norwegian, Finnish
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
VIP / Loyalty Program
VIP Program, Loyalty Program
Social Platforms
Telegram, Facebook, Instagram, X, YouTube

General Information About Playfina Casino

Playfina is an instant casino launched in 2022. As one of the fastest-growing crypto casinos, it offers thousands of games you can play with cryptocurrencies, including some popular instant-win titles, earning it a high casino rating.

New players are greeted with a big multipart welcome bonus, while regular players can take advantage of daily offers, netting them Free Spins for the hottest online slots. Additionally, there’s a VIP club with unlockable rewards and benefits, as well as competitions which you can read more about later on in our Playfina review.

StallCation

Complaints

Read the complaints other players have left for Playfina Casino. Learn more about complaints.

Show all complaints
Playfina Casino - Ignored with verification and withdrawal

I made a deposit at this casino with a welcome bonus of approximately 198 euros. Before I finished playing, I immediately uploaded the documents and received their approval. I'm lucky. On a bet of 5 euros I caught odds of more than 300 and for the first time won an amount of about 1600 euros. Once I had cleared the remaining bonus, I requested a payout. Having confirmed the wallet, I began to wait.

After some time, I went to the casino, and when I wanted to log in, I saw the inscription - the profile is disabled. I didn't receive any notifications, so I wrote to support myself. After a while, they answered that they needed additional verification, and I had to take a selfie with the date on a piece of paper and my passport. I did it. Moreover, I even made 2 videos where I show my house address on the street and documents from the house.

A day later they answered me that they needed another selfie with a piece of paper of the current date and that I wink with my right eye. I asked if they watched the video. They said they didn't need a video and they just needed a selfie. Of course, this upset me a little, but I understand that perhaps this is the protocol that they need to follow.

I did it. I sent them 5 photos (I have a bad camera, I tried to take a few to make it better). But 3 days have passed since then. I received an automatic email: rate the operator’s work. I asked them how I evaluate if the ticket is not resolved. Then I received a message that the ticket was reopened. Why did it close at all? It scared me. I have waited for some time and now I am writing to you.

I fulfilled all the requirements of the casino, but they disappeared, I don’t know why. I’m ready to take another selfie, I’m ready to shoot a video, I’m ready to make a video call, I’m ready to play slots, roulette or anything together, but for a small amount :) I’m very offended by this behavior of this casino.

I am ready to post here all the documents that I sent, all the letters. I did not call anyone names, did not insult or swear.

We dispute the amount of 1611 euros. This was my payment request.

P.S. Sorry for my bad English if I made any mistakes somewhere. I used a translator.

staus Resolved
€1611
Playfina Casino - Unreasonable demands in order to avoid payment

Dear Askgambler,

I am writing to express my disappointment and frustration with the online casino, Playfina. Despite winning a significant amount of money at their casino, they have repeatedly refused to pay me and have caused me great inconvenience through their KYC process.

I understand that they have an automatic KYC system, and I have already provided all the necessary documents to prove my identity and address. However, their customer service representatives have continued to make unreasonable demands, at least four times now.

The first time, they asked for proof of my ID and address, which I promptly provided. The second time, they asked for a photo of me holding a paper with their name and my ID, which I also provided. While these requests were already tedious, I complied with them.

However, the third time, they asked for the paper to have a pattern and to rewrite everything, which was completely absurd. Nonetheless, I did it to get my KYC approved and get my money. Unfortunately, this was still not enough for them, and they asked for a fourth time. This time, they wanted me to take a photo of myself with the patterned paper in front of a sign that shows my home address. This request was entirely illogical and made no sense as I had already provided proof of my address. Furthermore, I do not have any sign in front of my house.

It is clear that Playfina is doing everything possible to avoid paying me my winnings. I cannot understand why you would recommend such a dishonest and unreliable online casino to your users. As an information source, I believe you also have a responsibility to ensure that the casinos you recommend are reputable and treat their customers fairly.

Therefore, I urge you to take responsibility for your recommendation and help me recover my money from Playfina. I look forward to hearing from you soon regarding this matter.


Sincerely,

Guangshen

staus Resolved
Playfina Casino - Revoked payment

The good thing about playfina is that there are a lot of games.

The downside is having to verify the identity that rewards them is fine. Take a picture here, white paper and neat paper with a grid like this around the front of the house, which has given me with my 2 children and then I start to worry that I send All evidence for the gamer to watch and then all I will stand up for myself and don't forget I will shoot 10 against 10 last time counting is not allowed.

Until my account has been successfully approved I used to make my first withdrawal of 400 euros. I have to wait for the withdrawal from playfina until 24 hours have passed. I will contact the admin. The admin will let me know the need for a cella photo with the word Hello playfina casino with ID, I will be busy doing it and send it to the admin. Withdraw my money whenever you want. So I'm going to request another withdrawal of € 500. I'll wait until 24 hours have passed. The first admin told me to wait. I waited until more than 24 hours. in order to chat with the admin again Admin informed me that I had to take a picture including my house with the address and write Hello playfina casino and the withdrawal date again. I asked for it. Send photos with admin. The admin informed me that sometimes I have already asked for permission to withdraw my money, please allow my account address to not yet be allowed. Inform the admin again that Previously it was confirmed by the administrator, now I have to pay again for the total amount of €1200. Other mistakes are asking to withdraw money, just ask for a selfie, take a street name with ID and I'm off. Find street names and houses in different places. I wish the name of this street was only my house or the name of the road was not near my house. The name of the street is 10 kilometers from my house. Will ask you to stand and take a selfie with the name of the street. Is it because my championship card confirmation of laughter Complete confirmation, home address, the rest of the bank code documents sent to my house. Go next time I confirm more than 10 times it's tricky so I'll kindly keep playing playfina.

staus Resolved
$3315

Complaint Statistics

Resolved 9
Avg. Amount $ 2,327
Avg. Complaint Duration 7 days
Avg. Response Time 18 hours

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Player rating
9.7/10 1049 reviews

Top reviews from our players

Navigating Playfina’s website is effortless. The user-friendly design and this great interface makes finding games and promotions simple and enjoyable.

Dear Chonaylante, Thank you for your feedback! It’s great to know that navigating our website is both effortless and enjoyable for you. Our goal is to provide a user-friendly design that makes finding everything you need on the site quick and easy. We truly value receiving such feedback from our players, as this means we’ve succeeded in achieving our goal and that we’re meeting your expectations. Playfina is here for you 24/7. Don’t hesitate to get in touch via Live Chat or email us at [email protected]. Our team is always eager to assist with any enquiries or concerns. Wishing you nonstop entertainment, Playfina Casino

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Playfina have all the awesome games to play and customer service at chat are always great with service and always on point never making you wait. All slots games are here and are easy to find. I've enjoyed every minute in this casino and will be telling my friends to come here as well. I do recommend your have the best of time here so please join this casino.

I have no thing bad to say about this casino. You will love your time here and customer service at chat are the best support team around thank you. Don't hesitate join now...

Dear Aroha1xox, We’re so grateful for your recommendation! We’re proud that our customer service is always providing excellent support. Our team truly loves their work and always strives to ensure you have the best possible experience. Additionally, we’re pleased to know that you’re enjoying our diverse range of games. We continuously add new games to our site and understand that finding the right one can sometimes be challenging. This is why we’ve created an environment where every player can quickly find what they need. Our site features all the necessary tools for this and our team is always happy to assist with finding and choosing games. We’re delighted to receive such feedback and to know that our features are genuinely helping you find everything you need on our site. Whether it’s day or night, Playfina’s support team is ready to help. Use our Live Chat service or email [email protected] anytime with your questions or issues. We’re committed to providing excellent service. Enjoy every spin, Playfina Casino

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Amazing casino, I just love this one. Not too much I can say really it has all the games you want and the customer support is ALOT better than other places

Dear Sam8494, Thank you so much for your fantastic review! We’re delighted that you’re enjoying our wide range of games and that our customer support is making a strong impression. We continually update our collection with new games from top providers, ensuring that every player can find their favourites or discover something new. We’re thrilled to receive such feedback from our players, as it motivates us to keep up the great work. Playfina’s customer support is always on standby. Whether you need immediate help or have a question, contact us via Live Chat or email [email protected]. We’re here to assist you at any time. May your gaming be joyful, Playfina Casino

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Playfina's website is incredibly user-friendly. The intuitive design makes it easy to navigate, find games, and access all the features without any confusion

Dear Valtalucila, Thank you for the great review! We’re happy to know that our website’s intuitive design is making it easier for you to find games and features. We understand that convenience in navigation is crucial. It’s wonderful to receive such feedback from our players and to know that our efforts are making your experience enjoyable. We look forward to continuing to provide you with a seamless gaming experience! For any questions or issues, Playfina’s support team is available 24/7. Contact us via Live Chat or email [email protected], and we’ll assist you with prompt and friendly service. Wishing you endless excitement, Playfina Casino

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I appreciate Playfina's commitment to responsible gaming. They offer useful tools to set limits and ensure that playing remains fun and safe for everyone.

Dear Usteikabbin, Thank you for highlighting our commitment to responsible gaming in your review! We’re delighted to know that you find our tools effective in fostering a fun and secure gaming environment. At the heart of our mission is a commitment to responsible play, so it’s wonderful to know that our players share this important value. We wish you an enjoyable experience on our site and happy gaming! At Playfina, our support team is available 24/7 to assist you. Feel free to reach out via Live Chat or email us at [email protected] for any help or questions you may have. We're always here to support you. Here’s to unforgettable experiences, Playfina Casino

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Exclusive bonuses and offers at Playfina are a fantastic way to enhance the gaming experience. They regularly provide special deals that add extra value.

Dear Zahlantiand, Thank you for highlighting our exclusive bonuses and offers! We regularly update our bonus program and add special bonuses tied to various holidays each month to celebrate with our players and give them even more reasons to enjoy their time with us. We're pleased to know they’re making your gaming sessions more rewarding and enjoyable. Additionally, you can find even more exciting offers on our social media channels. We invite you to follow us on Twitter, Instagram, and Telegram to participate in regular contests where winners receive no-deposit prizes. You can also stay updated on the latest news. No matter what queries or difficulties you may encounter, our support team at Playfina is always ready to assist. Contact our 24/7 Live Chat or email us at [email protected]. Your satisfaction is our priority. May your experience be thrilling, Playfina Casino

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Playfina's loyalty program is one of the best around. Regular players are rewarded generously, making it worth staying loyal to the site and enjoy it.

Dear Ferazoannah, Thank you for the glowing review! We always listen to our players' feedback and have worked hard to create a multi-level loyalty program with deserving rewards for each level. It’s wonderful to know that our efforts have met your expectations and that you’re enjoying the benefits. We hope that our rewards continue to add excitement to your gaming experience, making every visit to our site a memorable one. Feel free to contact us any time you need to via our 24/7 Live Chat or by emailing us at [email protected]. At Playfina, our goal is to provide you with a smooth and enjoyable gaming experience. Happy gaming adventures, Playfina Casino

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Ease of use is a major plus at Playfina. The website is well-designed and easy to use and navigate, making it simple to find games and manage my account.

Dear Uaddiahzari, Thank you so much for your positive feedback! We’re absolutely thrilled that our website’s design is contributing to a smooth and enjoyable experience for you. We’ve put a lot of thought into ensuring that everything is easy to find and manage. It’s wonderful to know that our efforts are helping you focus on what matters most – having a great time with us. We truly appreciate your kind words and look forward to continuing to enhance your gaming experience. At Playfina, we're always ready to assist you. If you have any questions or need help, feel free to reach out to our 24/7 Live Chat or send us an email at [email protected]. Your satisfaction is our goal. Enjoy exploring our games with ease, Playfina Casino

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Responsible gambling is a priority at Playfina, which is very reassuring. They offer various tools to help manage my gaming habits and ensure a safe experience.

Dear Foracktonya, Thank you for your thoughtful feedback! We’re dedicated to promoting responsible gambling and providing our players with the tools they need to enjoy a safe and balanced gaming experience. Ensuring that our site is not only fun but also a safe and responsible place is our top priority. It’s wonderful to know that these features are making a positive impact on your time with us. We understand that you might have questions or face issues while gaming at Playfina. Our Live Chat is operational 24/7 and you can always reach us at [email protected]. We're here to ensure that your experience is seamless. Your happiness drives our efforts, Playfina Casino

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The selection of games at Playfina is outstanding. Whether I want to play slots, table games, or live dealer options, there is always something exciting to choose from

Dear Fahmorcesda, Thank you for sharing your excitement about our games selection! We’re glad to know that you always find something exciting to play, whether it’s slots, table games, or live dealer experiences. We continually expand our collection with games from top providers, so every player on our site can find the perfect game, whether it’s a new release or a classic favourite. We wish you a wonderful gaming experience and the best of luck! If you ever have questions or require assistance, please keep in mind that our Live Chat is available 24/7. Additionally, you can contact us via email at [email protected]. Rest assured, providing you with a smooth and hassle-free gaming experience remains our top priority at Playfina. Sending best regards, Playfina Casino

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Playfina Casino News

Read all news about Playfina Casino, check for updates and stay tuned for exclusive bonuses.

Playfina Becomes a Proud Owner of the AskGamblers Certificate of Trust
Industry Playfina Becomes a Proud Owner of the AskGamblers Certificate of Trust

Can we get a round of applause for Playfina Casino? They have officially become the latest member of the AskGamblers family of certified casinos, and believe us when we tell you it is not an easy task. Since Playfina was established in 2022, receiving the AskGamblers Certificate of Trust is a great achievement for such a young casino.A Well-Earned Prestigious BadgePlayfina may be a young casino, but it has already become a player favourite, and we can tell that by the Player rating it has on the AskGamblers website. Our experts set the Playfina CasinoRank at 8.91 (the minimum of 8.00 is required to qualify for the Certificate of Trust), and the Player rating sits strong at 9.3!Playfina has also been nominated for the Best New Casino Award at this year’s AskGamblers Awards, so if this is your favourite casino, make sure to vote!When we also add the fact that we have processed only two complaints against Playfina, and both were resolved successfully, we have no doubts that the Certificate of Trust is well deserved.What Playfina Offers to PlayersApart from having high rankings on our website and a responsive and efficient customer support team, Playfina also works with many popular software providers to offer an extensive portfolio of games to its players.If you haven’t played at Playfina yet, you can check out the Playfina selection of bonuses available on our website and potentially start from their welcome bonus. If you have already played at the casino, you could find a match deposit bonus or a reload bonus that you like. If you log in on a Wednesday, you can claim a Free Spins bonus and spin those reels 500 times.If you choose to play at Playfina Casino, we wish you good luck and happy spinning!

Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!
Promotion Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!

Don’t we all enjoy Easter? If not for religious reasons, then for the colourful eggs, bunnies…real and chocolate ones! And the fact that it comes in springtime when we can’t resist some thrilling Easter activities, like egg hunting. If you still haven’t joined our exciting Easter Golden Egg Hunt, now may be the right time to do just that.And what have we prepared for you?Let’s Go Egg Hunting Together!Easter cheer lasts for full five days with AskGamblers, and we have prepared an exciting Easter egg hunt with our 12 online casino partners!In case you missed the Easter Promo announcement, the Golden Egg Hunt started on 6 April and will last until 10 April.The promotion doesn’t end on Easter day, so if this is the first time you hear about it, don’t worry - you still have time to participate. Spin the reels of your favourite slots in one (or more) participating casinos today and tomorrow, and discover what holiday surprises are hidden in this special egg hunt.Happy Easter!From all of us at AskGamblers, we wish you a joyful and happy holiday! Happy egg hunting and happy spinning.

Win a Trip for Two to Seychelles at Playfina Casino
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All roads lead to Seychelles when you participate in the latest tournament at Playfina Casino. Between 1 March and 31 May, you can play your favourite online slots to win big prizes, including a dream vacation, 2 x MacBook Pro, 3x iPhone 14 Pro Max and a share of the prize pot totalling 20,000 EUR and 20,000 Playfina spins! Road to Seychelles Are you ready to pack your bags and head off on your dream vacation? If you are, Playfina Casino is giving you a chance to relax in the sun whilst catching the rays, and all you must do is deposit and play at their casino. Place the largest amount of bets, and you could win a share of the total prize giveaway.To enter, you must have an account or register at the casino and play any online slots you like. You must make at least one deposit before you can enter. The minimum bet required is 1 EUR per spin, and you will earn one point for every 1 EUR bet you make. Secure a Place on the Leaderboard Your points will be added to the leaderboard, and if you finish in any of the top 100 places, you are a guaranteed winner. The top prizes include:A trip to Seychelles for you and one guestMacBook Pro x2 iPhone 14 Pro Max x3 The rest of the prize funds consists of 20,000 EUR and 20,0000 spins. If you secure a prize, it will be paid out on 1 June, and cash prizes carry a 10x wagering requirement which must be completed within 7 days. We advise you to check the casinos' full terms and conditions. Then you’re good to go. 

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