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Playfina Casino

Our Rating CasinoRank
8.9/10
CasinoRank
Player Rating 1049 reviews
9.7/10
1049 reviews
Complaint Response 10 complaints
18 hours avg. 10 complaints

AskGamblers Quick Overview

Editor’s View

The casino is jam-packed with games and looks like a million dollars. Incidentally, that’s how much it dishes away every week to its players through various tournaments and promotions. Playable instantly on both desktop and mobile, Playfina sports a massive selection of slots and other casino games, providing countless hours of entertainment to its players.

What we like
  • Massive games library
  • Good variety of payment options
  • Accepts Cryptocurrencies
  • 24/7 multilingual support
  • Lucrative tournaments and promotions
What we don’t like
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Playfina Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.playfina.com
Established
2022
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Norwegian, Finnish
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
VIP / Loyalty Program
VIP Program, Loyalty Program
Social Platforms
Telegram, Facebook, Instagram, X, YouTube

General Information About Playfina Casino

Playfina is an instant casino launched in 2022. As one of the fastest-growing crypto casinos, it offers thousands of games you can play with cryptocurrencies, including some popular instant-win titles, earning it a high casino rating.

New players are greeted with a big multipart welcome bonus, while regular players can take advantage of daily offers, netting them Free Spins for the hottest online slots. Additionally, there’s a VIP club with unlockable rewards and benefits, as well as competitions which you can read more about later on in our Playfina review.

StallCation

Complaints

Read the complaints other players have left for Playfina Casino. Learn more about complaints.

Show all complaints
Playfina Casino - Ignored with verification and withdrawal

I made a deposit at this casino with a welcome bonus of approximately 198 euros. Before I finished playing, I immediately uploaded the documents and received their approval. I'm lucky. On a bet of 5 euros I caught odds of more than 300 and for the first time won an amount of about 1600 euros. Once I had cleared the remaining bonus, I requested a payout. Having confirmed the wallet, I began to wait.

After some time, I went to the casino, and when I wanted to log in, I saw the inscription - the profile is disabled. I didn't receive any notifications, so I wrote to support myself. After a while, they answered that they needed additional verification, and I had to take a selfie with the date on a piece of paper and my passport. I did it. Moreover, I even made 2 videos where I show my house address on the street and documents from the house.

A day later they answered me that they needed another selfie with a piece of paper of the current date and that I wink with my right eye. I asked if they watched the video. They said they didn't need a video and they just needed a selfie. Of course, this upset me a little, but I understand that perhaps this is the protocol that they need to follow.

I did it. I sent them 5 photos (I have a bad camera, I tried to take a few to make it better). But 3 days have passed since then. I received an automatic email: rate the operator’s work. I asked them how I evaluate if the ticket is not resolved. Then I received a message that the ticket was reopened. Why did it close at all? It scared me. I have waited for some time and now I am writing to you.

I fulfilled all the requirements of the casino, but they disappeared, I don’t know why. I’m ready to take another selfie, I’m ready to shoot a video, I’m ready to make a video call, I’m ready to play slots, roulette or anything together, but for a small amount :) I’m very offended by this behavior of this casino.

I am ready to post here all the documents that I sent, all the letters. I did not call anyone names, did not insult or swear.

We dispute the amount of 1611 euros. This was my payment request.

P.S. Sorry for my bad English if I made any mistakes somewhere. I used a translator.

staus Resolved
€1611
Playfina Casino - Unreasonable demands in order to avoid payment

Dear Askgambler,

I am writing to express my disappointment and frustration with the online casino, Playfina. Despite winning a significant amount of money at their casino, they have repeatedly refused to pay me and have caused me great inconvenience through their KYC process.

I understand that they have an automatic KYC system, and I have already provided all the necessary documents to prove my identity and address. However, their customer service representatives have continued to make unreasonable demands, at least four times now.

The first time, they asked for proof of my ID and address, which I promptly provided. The second time, they asked for a photo of me holding a paper with their name and my ID, which I also provided. While these requests were already tedious, I complied with them.

However, the third time, they asked for the paper to have a pattern and to rewrite everything, which was completely absurd. Nonetheless, I did it to get my KYC approved and get my money. Unfortunately, this was still not enough for them, and they asked for a fourth time. This time, they wanted me to take a photo of myself with the patterned paper in front of a sign that shows my home address. This request was entirely illogical and made no sense as I had already provided proof of my address. Furthermore, I do not have any sign in front of my house.

It is clear that Playfina is doing everything possible to avoid paying me my winnings. I cannot understand why you would recommend such a dishonest and unreliable online casino to your users. As an information source, I believe you also have a responsibility to ensure that the casinos you recommend are reputable and treat their customers fairly.

Therefore, I urge you to take responsibility for your recommendation and help me recover my money from Playfina. I look forward to hearing from you soon regarding this matter.


Sincerely,

Guangshen

staus Resolved
Playfina Casino - Revoked payment

The good thing about playfina is that there are a lot of games.

The downside is having to verify the identity that rewards them is fine. Take a picture here, white paper and neat paper with a grid like this around the front of the house, which has given me with my 2 children and then I start to worry that I send All evidence for the gamer to watch and then all I will stand up for myself and don't forget I will shoot 10 against 10 last time counting is not allowed.

Until my account has been successfully approved I used to make my first withdrawal of 400 euros. I have to wait for the withdrawal from playfina until 24 hours have passed. I will contact the admin. The admin will let me know the need for a cella photo with the word Hello playfina casino with ID, I will be busy doing it and send it to the admin. Withdraw my money whenever you want. So I'm going to request another withdrawal of € 500. I'll wait until 24 hours have passed. The first admin told me to wait. I waited until more than 24 hours. in order to chat with the admin again Admin informed me that I had to take a picture including my house with the address and write Hello playfina casino and the withdrawal date again. I asked for it. Send photos with admin. The admin informed me that sometimes I have already asked for permission to withdraw my money, please allow my account address to not yet be allowed. Inform the admin again that Previously it was confirmed by the administrator, now I have to pay again for the total amount of €1200. Other mistakes are asking to withdraw money, just ask for a selfie, take a street name with ID and I'm off. Find street names and houses in different places. I wish the name of this street was only my house or the name of the road was not near my house. The name of the street is 10 kilometers from my house. Will ask you to stand and take a selfie with the name of the street. Is it because my championship card confirmation of laughter Complete confirmation, home address, the rest of the bank code documents sent to my house. Go next time I confirm more than 10 times it's tricky so I'll kindly keep playing playfina.

staus Resolved
$3315

Complaint Statistics

Resolved 9
Avg. Amount $ 2,327
Avg. Complaint Duration 7 days
Avg. Response Time 18 hours

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Player rating
9.7/10 1049 reviews

Top reviews from our players

The live dealer games at Playfina are excellent. The quality and interaction make the game very enjoyable and realistic to the point where you just can't tear yourself away and realistic.

Dear Xiomberton, Thank you for your wonderful review! We’re delighted to know that our live dealer games have captivated you. We carefully curate our games selection by regularly adding titles from top providers, ensuring that every player, whether a fan of timeless classics or the latest releases, finds something to enjoy. It’s our pleasure to create an experience that feels both realistic and immersive. Knowing that you’re enjoying the quality and interaction to such a degree is truly rewarding for us. At Playfina, our commitment is to making sure your gaming experience is truly exceptional. If you face any challenges or have questions, rest assured that our Live Chat support is available 24/7. You can also drop us an email at [email protected]. Enjoy every game and have a wonderful time, Playfina Casino

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The Playfina website is very user-friendly. Finding games and navigating through different sections is easy and enjoyable. If you have any problems, the support team will always help you.

Dear Fabitomiri, Thank you for your warm review! We’re glad to know that navigating our site is effortless for you. We’ve carefully optimised it for various devices, ensuring a smooth and intuitive experience whether you’re using a phone, tablet, laptop, or computer. Your positive feedback affirms that our efforts have paid off. We’re also thrilled by your kind words about our support team. We take immense pride in our specialists' work, as they are truly passionate about providing exceptional service. We’re here to support you 24/7 at Playfina. Whether you need assistance via Live Chat or have questions for us at [email protected], our team is always here to help. Wishing you an incredible time with us, Playfina Casino

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The loyalty program at Playfina is very wonderful. It rewards regular play with great perks, making me feel valued as a player, and enhancing the enjoyment of the game

Dear Rosettella, Thank you for your positive review of our loyalty program! We designed a multi-tiered loyalty program to enhance our players' enjoyment with rewards at every level. We’re pleased to know that the program is positively impacting your gaming experience and making you feel appreciated. Your feedback is the best reward for us and confirms that we’ve succeeded in creating a program that truly values and rewards our dedicated players. Playfina is committed to providing continuous support. Contact us via our 24/7 Live Chat or email [email protected] for any questions or assistance. We’re always ready to help. Here’s to exciting gameplay and thrilling moments, Playfina Casino

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It’s easy to use and the staff are always happy to help out.. there are so many games on there and there are always new ones too. Easy deposits and withdrawals

Dear Dkerr10, We’re deeply thankful for your positive feedback! It’s wonderful to know that you’re satisfied with the functionality of our payment methods and our diverse games collection. We continuously add new games to keep the selection fresh with new additions. We’re also thrilled to receive such a great review about our customer support. Our team strives to provide excellent service and your kind words are truly valuable. Playfina’s support is available 24/7. Don’t hesitate to contact us via Live Chat or email [email protected] with any questions or concerns. We’re here to help. May your gaming adventures be unforgettable, Playfina Casino

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Playfina has an incredible variety of payment methods, making deposits and withdrawals quick and hassle-free. It’s a major convenience that enhances the overall gaming experience.

Dear Fersuelaviv, Thank you for your feedback on our payment systems! We’ve worked hard to offer a diverse range of payment methods, from cards to electronic and cryptocurrency wallets, so that every player can find the most suitable option for deposits and withdrawals. We’re committed to making transactions as smooth and hassle-free as possible, and we’re delighted to know that your experience was just that. Our team at Playfina is available 24/7 to provide you with the support you need. Contact us via Live Chat or email [email protected] for any assistance or enquiries. To your next adventure, Playfina Casino

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Navigating Playfina’s site is a breeze. The layout is user-friendly, making it easy to find my favorite games and promotions quickly. When i cant find it quick support team always help me in it.

Dear Giondallaul, Thank you for taking the time to share your experience! We’re delighted that our site’s design makes it easy for you to navigate and swiftly find the games and promotions you love. Our goal was to create a beautiful, simple, and user-friendly interface so that every player can comfortably locate everything they need. We’re also glad that our support team consistently offers excellent assistance. Your feedback is truly motivating for us! Playfina offers 24/7 customer support via Live Chat and email at [email protected]. We’re always available to help with any questions or issues you may have, so reach out anytime! Enjoy every moment, Playfina Casino

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Playfina’s support team is top-notch. They are always available to assist with any issues they always polite, providing prompt and professional service.

Dear Fferielonor, Thank you for your feedback on our support team's performance! We take great pride in our team, as our specialists are truly passionate about what they do. Providing timely, professional, and courteous assistance is essential to all of us, so we’re glad that you’ve experienced this first-hand. It’s also very rewarding to know that their work receives such positive feedback. At Playfina, our team is dedicated to providing top-notch support. Contact us anytime via our 24/7 Live Chat or email us at [email protected]. We’re here to address any questions or issues you might have. Good luck and happy gaming, Playfina Casino

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The selection of games at Playfina is fantastic, where i can find whatever i can imagine. From slots to live dealer games, there's always something exciting to play.

Dear Garaltontoc, Thank you for your review! We’re thrilled to receive such positive feedback about the variety of games on our site. We take great pride in continuously updating our collection with new releases, ensuring that players can enjoy both classic favourites and the latest additions across all categories. Your enthusiastic reviews about our diverse games selection truly inspire us. They motivate our team to keep enhancing our offerings and delivering exceptional experiences. For any assistance, Playfina’s support team is available 24/7. Reach out via Live Chat or email [email protected], and we’ll be happy to help with your needs. Enjoy the journey, Playfina Casino

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The game variety at Playfina is unmatched. Whether you’re into slots, table games, or live casino, there’s always u can find something exciting to play.

Dear Thwaudorsti, Thank you for your positive review! We’re excited to know that our unmatched games variety is keeping you entertained. All the latest releases are promptly added to our site, so our players can easily find both classic favourites and the newest titles in any category available. We truly appreciate receiving such feedback, and we’re committed to maintaining this variety to keep your gaming experience fresh and enjoyable. At Playfina, we’re always just a click away. Reach out to our 24/7 Live Chat or email [email protected] for any support you need. We’re here to help you anytime. May your experience be memorable, Playfina Casino

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Playfina’s live dealer games are top-notch. The quality and realism are outstanding, providing an immersive casino experience from home or any place where u can enjoy it

Dear Jerlesellen, Thank you for the wonderful review! We’re thrilled that you’re impressed with the quality and realism of our live dealer games. We're committed to continually enhancing your experience by adding games from top providers. Our site is designed to be accessible on various devices, so you can enjoy our games seamlessly from anywhere, on any device. It’s great to know that we’re meeting these goals. We truly appreciate your positive feedback and look forward to providing you with many more enjoyable sessions! Our dedicated support team at Playfina is available around the clock. Contact us via Live Chat or send an email to [email protected] for prompt assistance. Your satisfaction is our priority. Here’s to good times, Playfina Casino

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Playfina Casino News

Read all news about Playfina Casino, check for updates and stay tuned for exclusive bonuses.

Playfina Becomes a Proud Owner of the AskGamblers Certificate of Trust
Industry Playfina Becomes a Proud Owner of the AskGamblers Certificate of Trust

Can we get a round of applause for Playfina Casino? They have officially become the latest member of the AskGamblers family of certified casinos, and believe us when we tell you it is not an easy task. Since Playfina was established in 2022, receiving the AskGamblers Certificate of Trust is a great achievement for such a young casino.A Well-Earned Prestigious BadgePlayfina may be a young casino, but it has already become a player favourite, and we can tell that by the Player rating it has on the AskGamblers website. Our experts set the Playfina CasinoRank at 8.91 (the minimum of 8.00 is required to qualify for the Certificate of Trust), and the Player rating sits strong at 9.3!Playfina has also been nominated for the Best New Casino Award at this year’s AskGamblers Awards, so if this is your favourite casino, make sure to vote!When we also add the fact that we have processed only two complaints against Playfina, and both were resolved successfully, we have no doubts that the Certificate of Trust is well deserved.What Playfina Offers to PlayersApart from having high rankings on our website and a responsive and efficient customer support team, Playfina also works with many popular software providers to offer an extensive portfolio of games to its players.If you haven’t played at Playfina yet, you can check out the Playfina selection of bonuses available on our website and potentially start from their welcome bonus. If you have already played at the casino, you could find a match deposit bonus or a reload bonus that you like. If you log in on a Wednesday, you can claim a Free Spins bonus and spin those reels 500 times.If you choose to play at Playfina Casino, we wish you good luck and happy spinning!

Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!
Promotion Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!

Don’t we all enjoy Easter? If not for religious reasons, then for the colourful eggs, bunnies…real and chocolate ones! And the fact that it comes in springtime when we can’t resist some thrilling Easter activities, like egg hunting. If you still haven’t joined our exciting Easter Golden Egg Hunt, now may be the right time to do just that.And what have we prepared for you?Let’s Go Egg Hunting Together!Easter cheer lasts for full five days with AskGamblers, and we have prepared an exciting Easter egg hunt with our 12 online casino partners!In case you missed the Easter Promo announcement, the Golden Egg Hunt started on 6 April and will last until 10 April.The promotion doesn’t end on Easter day, so if this is the first time you hear about it, don’t worry - you still have time to participate. Spin the reels of your favourite slots in one (or more) participating casinos today and tomorrow, and discover what holiday surprises are hidden in this special egg hunt.Happy Easter!From all of us at AskGamblers, we wish you a joyful and happy holiday! Happy egg hunting and happy spinning.

Win a Trip for Two to Seychelles at Playfina Casino
Promotion Win a Trip for Two to Seychelles at Playfina Casino

All roads lead to Seychelles when you participate in the latest tournament at Playfina Casino. Between 1 March and 31 May, you can play your favourite online slots to win big prizes, including a dream vacation, 2 x MacBook Pro, 3x iPhone 14 Pro Max and a share of the prize pot totalling 20,000 EUR and 20,000 Playfina spins! Road to Seychelles Are you ready to pack your bags and head off on your dream vacation? If you are, Playfina Casino is giving you a chance to relax in the sun whilst catching the rays, and all you must do is deposit and play at their casino. Place the largest amount of bets, and you could win a share of the total prize giveaway.To enter, you must have an account or register at the casino and play any online slots you like. You must make at least one deposit before you can enter. The minimum bet required is 1 EUR per spin, and you will earn one point for every 1 EUR bet you make. Secure a Place on the Leaderboard Your points will be added to the leaderboard, and if you finish in any of the top 100 places, you are a guaranteed winner. The top prizes include:A trip to Seychelles for you and one guestMacBook Pro x2 iPhone 14 Pro Max x3 The rest of the prize funds consists of 20,000 EUR and 20,0000 spins. If you secure a prize, it will be paid out on 1 June, and cash prizes carry a 10x wagering requirement which must be completed within 7 days. We advise you to check the casinos' full terms and conditions. Then you’re good to go. 

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