Playfina Casino - I made a withdrawal Tuesday last week and it is still pending

Dear @Metzkimetz77,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

The amount is 1400€

Dear @Metzkimetz77,

We are very sorry that you have encountered difficulties with withdrawing funds on our site. Please note that we always strive to do everything possible on our side to process withdrawals as quickly as possible. Usually, withdrawals on our site are processed quickly. However, unfortunately, we are unable to influence some situations, as the issues occur on the side of the payment system. At this moment, we have already sent a request to the payment provider to resolve the issue as soon as possible. We hope to receive a response from the payment provider promptly and will inform you immediately. We apologize for any inconvenience caused and are working hard to resolve the situation as quickly as possible.

Best regards,
Playfina Casino

Dear @Metzkimetz77,

We have received a response from the payment system, and at the moment, there are some difficulties with the Bank Transfer method. You will be offered an alternative withdrawal method, depending on which options are available in your personal account. Our VIP manager Eva has already sent you an email, please stay in touch with her. We will try to resolve the issue as soon as possible. Thank you for your patience, and we apologize again for the inconvenience caused.

Best regards,
Playfina Casino

Dear @Metzkimetz77,

We are continuing to explore possible withdrawal options due to the difficulties on the payment system's side. According to the screenshot you sent, there are three Bank Transfer method options currently available in your personal account. According to our system, you have only attempted to withdraw through one of the available Bank Transfer methods. We recommend that you try withdrawing funds through the other Bank Transfer options you haven't used before. If that doesn't work, you can also try submitting a withdrawal request via Skrill.

Best regards,
Playfina Casino

Dear @Metzkimetz77,

We are pleased to inform you that your withdrawal of 1100 EUR has been successfully approved and processed on our end. At this point, you only need to wait for the funds to be credited to your account. According to the WITHDRAWAL POLICY section of our T&C, "All Bank Transfer payouts are in principle processed within three to seven (3-7) banking days." Please let us know when the funds have been credited to your account.

Best regards,
Playfina Casino

Dear @Metzkimetz77,

Unfortunately, the withdrawal was canceled due to issues on the payment system's side, and the funds were returned to your gaming balance. On our side, your new withdrawal request for the amount of 1000 EUR has already been successfully confirmed and processed. We are very sorry that the funds have not yet been credited to your account. We hope that this transaction will be completed successfully. Please let us know when the funds reach your account.

Best regards,
Playfina Casino

Dear @Metzkimetz77,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear AskGamblers,

We are pleased to inform you that the funds have been credited to the player's account. @Metzkimetz77 confirmed this in an email to our VIP manager. We are glad the situation has been resolved, and if any further questions arise, we will be happy to help.

Best regards,
Playfina Casino

Dear @Metzkimetz77,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.