Playfina Casino - Ignored with verification and withdrawal

Hello Kostya_K,

Thank you for reaching out. We're sorry to hear about your situation, but our anti-fraud team had some suspicions regarding your account's bonus usage. As a result, your account was sent for a more thorough investigation and subsequently blocked, which is our standard procedure.

After the account closure, our anti-fraud team requires additional verification in the form of a selfie with your ID, a note, and a winking eye. We see that you've successfully provided these photos, and our team is diligently working to resolve the situation. As soon as the verification process is completed, we will promptly notify you of the results.

We kindly ask for your patience as we strive to resolve this as quickly as possible. If you have any further questions, please feel free to ask here or send an email to suppor­t@p­lay­fin­a.com.

Best regards,
Playfina Casino

Hello. I have a lot of patience. I'm ready to wait as long as necessary. And I’m even ready to take a couple more selfies, but I wouldn’t want to be on the street, otherwise people are walking around)

But you understand me, I was afraid that technical support was not answering me, and that my ticket was closed. If they wrote to me: your selfie has been received, but it will take 7 days to investigate, you can always clarify the progress of the case, then I would not panic.

Hello Kostya_K,

Thank you for your understanding. We want to confirm that you've completed all the necessary steps, and everything is following our standard procedure. We appreciate your patience and your willingness to provide the requested information.

If you have any further questions or requests, please don't hesitate to reach out.

Thanks for your cooperation, and we're confident that everything will be resolved soon!

Best regards,
Playfina Casino

Hello.

I report that the casino asked me to send some financial documents.

I have attached a certificate indicating the receipt of one of the salaries from one of the jobs, a certificate about my bank accounts, which indicates different cards and deposits with my money and as well as a “2-NDFL” certificate - these are certificates about income and taxes from one of the works for 2022. Organizations in our country close the reporting period on February 26, so it is not yet possible to obtain this kind of certificate for 2023. This is needed at least mid-March.

Also, I wrote this in a letter, since I consider this information very personal and confidential, I would like it to be deleted after verification.

Dear Kostya_K,

Thank you for providing the additional financial documents. We understand the sensitive nature of this information and assure you that it is treated with the utmost confidentiality. These documents are required solely for verification purposes and will be handled in accordance with our strict privacy policies.

As for your case, it is currently under review. Our team is working diligently to complete the verification process as swiftly and thoroughly as possible. We appreciate your patience and cooperation in this matter.

Please rest assured that we will notify you immediately once the review is concluded. If you have any more questions or concerns in the meantime, feel free to contact us.

Best regards,
Playfina Casino

Hello my dear friends. I was asked to send all transactions for six months from a crypto wallet. I sent it, but they told me that I didn’t send everything. I would like to clarify: I have been using and studying cryptocurrency for only a month and a half (soon to be two) and sent all transactions in principle for this period. Therefore, I physically could not send more; at the bottom of the first screen you can see that this is the end (more precisely, the beginning, my first transaction in my life). Or did you mean that I missed something somewhere in the middle?

I have attached the beginning of my wallet here too. With arrows I show the inscription in Russian, which says that this is all, the end. Below are my first transactions. I started using thrones a little later than litecoins.

Dear Kostya_K,

Thank you for providing the necessary information for your account verification. We appreciate your cooperation in this process. At this moment, we would like to inform you that additional verification is still required to complete your account validation.

Please be assured that all the instructions for this next step will be sent to you via email shortly. This is to ensure the security and integrity of our online casino experience for all players.

If you have any further questions, please feel free to ask here or send an email to suppor­­t@­p­l­ay­­fin­­a.com.

Warm regards,
Playfina Team

Dear @Kostya_k,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello. I am still waiting. There are no updates. I wrote the last update above - my screenshots from the wallet and financial certificates.

Thank you for asking.

Have a nice day.

Dear Kostya_K,

All the documents you have previously submitted are still being verified, and in order to fully complete the verification of your account it is still required that you upload those documents that you were unable to provide earlier.

Our support team has sent you an email requesting all additional documents required.
Please check your email and give them a reply to their request.

If you have any additional questions you can ask them by sending an email to suppor­t@p­lay­fin­a.com.

Best regards,
Playfina Team