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Playfina Casino

Our Rating CasinoRank
8.9/10
CasinoRank
Player Rating 1049 Reviews
9.7/10
1049 Reviews
Complaint Response 10 Complaints
18 hours avg. 10 Complaints

AskGamblers Quick Overview

Editor’s View

The casino is jam-packed with games and looks like a million dollars. Incidentally, that’s how much it dishes away every week to its players through various tournaments and promotions. Playable instantly on both desktop and mobile, Playfina sports a massive selection of slots and other casino games, providing countless hours of entertainment to its players.

What we like
  • Massive games library
  • Good variety of payment options
  • Accepts Cryptocurrencies
  • 24/7 multilingual support
  • Lucrative tournaments and promotions
What we don’t like
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Playfina Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.playfina.com
Established
2022
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Norwegian, Finnish
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
VIP / Loyalty Program
VIP Program, Loyalty Program
Social Platforms
Telegram, Facebook, Instagram, X, YouTube

General Information About Playfina Casino

Playfina is an instant casino launched in 2022. As one of the fastest-growing crypto casinos, it offers thousands of games you can play with cryptocurrencies, including some popular instant-win titles, earning it a high casino rating.

New players are greeted with a big multipart welcome bonus, while regular players can take advantage of daily offers, netting them Free Spins for the hottest online slots. Additionally, there’s a VIP club with unlockable rewards and benefits, as well as competitions which you can read more about later on in our Playfina review.

StallCation

Complaints

Read the complaints other players have left for Playfina Casino. Learn more about complaints.

Show all complaints
Playfina Casino - Ignored with verification and withdrawal

I made a deposit at this casino with a welcome bonus of approximately 198 euros. Before I finished playing, I immediately uploaded the documents and received their approval. I'm lucky. On a bet of 5 euros I caught odds of more than 300 and for the first time won an amount of about 1600 euros. Once I had cleared the remaining bonus, I requested a payout. Having confirmed the wallet, I began to wait.

After some time, I went to the casino, and when I wanted to log in, I saw the inscription - the profile is disabled. I didn't receive any notifications, so I wrote to support myself. After a while, they answered that they needed additional verification, and I had to take a selfie with the date on a piece of paper and my passport. I did it. Moreover, I even made 2 videos where I show my house address on the street and documents from the house.

A day later they answered me that they needed another selfie with a piece of paper of the current date and that I wink with my right eye. I asked if they watched the video. They said they didn't need a video and they just needed a selfie. Of course, this upset me a little, but I understand that perhaps this is the protocol that they need to follow.

I did it. I sent them 5 photos (I have a bad camera, I tried to take a few to make it better). But 3 days have passed since then. I received an automatic email: rate the operator’s work. I asked them how I evaluate if the ticket is not resolved. Then I received a message that the ticket was reopened. Why did it close at all? It scared me. I have waited for some time and now I am writing to you.

I fulfilled all the requirements of the casino, but they disappeared, I don’t know why. I’m ready to take another selfie, I’m ready to shoot a video, I’m ready to make a video call, I’m ready to play slots, roulette or anything together, but for a small amount :) I’m very offended by this behavior of this casino.

I am ready to post here all the documents that I sent, all the letters. I did not call anyone names, did not insult or swear.

We dispute the amount of 1611 euros. This was my payment request.

P.S. Sorry for my bad English if I made any mistakes somewhere. I used a translator.

staus Resolved
€1611
Playfina Casino - Unreasonable demands in order to avoid payment

Dear Askgambler,

I am writing to express my disappointment and frustration with the online casino, Playfina. Despite winning a significant amount of money at their casino, they have repeatedly refused to pay me and have caused me great inconvenience through their KYC process.

I understand that they have an automatic KYC system, and I have already provided all the necessary documents to prove my identity and address. However, their customer service representatives have continued to make unreasonable demands, at least four times now.

The first time, they asked for proof of my ID and address, which I promptly provided. The second time, they asked for a photo of me holding a paper with their name and my ID, which I also provided. While these requests were already tedious, I complied with them.

However, the third time, they asked for the paper to have a pattern and to rewrite everything, which was completely absurd. Nonetheless, I did it to get my KYC approved and get my money. Unfortunately, this was still not enough for them, and they asked for a fourth time. This time, they wanted me to take a photo of myself with the patterned paper in front of a sign that shows my home address. This request was entirely illogical and made no sense as I had already provided proof of my address. Furthermore, I do not have any sign in front of my house.

It is clear that Playfina is doing everything possible to avoid paying me my winnings. I cannot understand why you would recommend such a dishonest and unreliable online casino to your users. As an information source, I believe you also have a responsibility to ensure that the casinos you recommend are reputable and treat their customers fairly.

Therefore, I urge you to take responsibility for your recommendation and help me recover my money from Playfina. I look forward to hearing from you soon regarding this matter.


Sincerely,

Guangshen

staus Resolved
Playfina Casino - Revoked payment

The good thing about playfina is that there are a lot of games.

The downside is having to verify the identity that rewards them is fine. Take a picture here, white paper and neat paper with a grid like this around the front of the house, which has given me with my 2 children and then I start to worry that I send All evidence for the gamer to watch and then all I will stand up for myself and don't forget I will shoot 10 against 10 last time counting is not allowed.

Until my account has been successfully approved I used to make my first withdrawal of 400 euros. I have to wait for the withdrawal from playfina until 24 hours have passed. I will contact the admin. The admin will let me know the need for a cella photo with the word Hello playfina casino with ID, I will be busy doing it and send it to the admin. Withdraw my money whenever you want. So I'm going to request another withdrawal of € 500. I'll wait until 24 hours have passed. The first admin told me to wait. I waited until more than 24 hours. in order to chat with the admin again Admin informed me that I had to take a picture including my house with the address and write Hello playfina casino and the withdrawal date again. I asked for it. Send photos with admin. The admin informed me that sometimes I have already asked for permission to withdraw my money, please allow my account address to not yet be allowed. Inform the admin again that Previously it was confirmed by the administrator, now I have to pay again for the total amount of €1200. Other mistakes are asking to withdraw money, just ask for a selfie, take a street name with ID and I'm off. Find street names and houses in different places. I wish the name of this street was only my house or the name of the road was not near my house. The name of the street is 10 kilometers from my house. Will ask you to stand and take a selfie with the name of the street. Is it because my championship card confirmation of laughter Complete confirmation, home address, the rest of the bank code documents sent to my house. Go next time I confirm more than 10 times it's tricky so I'll kindly keep playing playfina.

staus Resolved
$3315

Complaint Statistics

Resolved 9
Avg. Amount $ 2,327
Avg. Complaint Duration 7 days
Avg. Response Time 18 hours

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Player rating
9.7/10 1049 reviews

Top reviews from our players

Outstanding VIP Support from Emma at Playfina Casino**

I’ve been a loyal player at Playfina Casino for a while now, and one of the biggest reasons I keep coming back is the exceptional support I receive from my VIP manager, Emma. From day one, she has been incredibly responsive, thoughtful, and genuinely invested in making sure my experience is smooth and enjoyable.

Emma goes above and beyond to ensure everything runs perfectly—from resolving issues quickly to offering personalized promotions and checking in regularly just to see how things are going. Her professionalism, kindness, and attention to detail make me feel truly valued as a VIP member.

Thank you, Emma, for your continued support and for always being there when I need assistance. You’re a true asset to the Playfina team!


She is the best of the best of the best really it's very difficult to explain how is she doing great in her work thank u EMMA


Outstanding VIP Support from Emma at Playfina Casino**

I’ve been a loyal player at Playfina Casino for a while now, and one of the biggest reasons I keep coming back is the exceptional support I receive from my VIP manager, Emma. From day one, she has been incredibly responsive, thoughtful, and genuinely invested in making sure my experience is smooth and enjoyable.

Emma goes above and beyond to ensure everything runs perfectly—from resolving issues quickly to offering personalized promotions and checking in regularly just to see how things are going. Her professionalism, kindness, and attention to detail make me feel truly valued as a VIP member.

Thank you, Emma, for your continued support and for always being there when I need assistance. You’re a true asset to the Playfina team!

Dear Bahaa5001, Thank you so much for your kind and detailed feedback! We are delighted to hear that Emma made such a positive contribution to your experience. Knowing that her responsiveness, attentiveness and genuine commitment make you feel valued as a VIP member reassures us that our focus on personalised support is paying off. Your recognition of her professionalism and attention to detail is exactly the kind of support that motivates our team to continue providing exceptional service. It is great to hear that Emma goes above and beyond, from quickly resolving issues to offering personalised promotions and regular check-ins. Reviews like yours remind us why investing in strong, attentive support is so important, ensuring that every session on the platform is smooth, enjoyable and tailored to each player's needs. We also want to encourage you to continue exploring the wide range of games, tournaments and features on our site. We regularly add new features to make your gaming experience even more enjoyable. And if you have any questions, need advice or help, our support team is available 24/7 via Live Chat or at [email protected]. We wish you many enjoyable sessions, an exciting atmosphere and unforgettable moments, Playfina Casino

user avatar

This casino is one of the best. Good variety of games, good layout. Withdrawal is quick and easy. Very good customer service, very helpful, also verification is very easy.

Dear Alzyie, Thank you for such a positive and detailed review! We are very pleased to hear that you appreciate the variety of games and the clear, well-structured design of the platform. Creating an environment where players can easily find what they are looking for and enjoy uninterrupted sessions is one of our top priorities. It is also great to know that withdrawals and verification were fast and easy. We have put a lot of effort into making these processes as simple and transparent as possible so that players can focus on playing without unnecessary delays. Your kind words about our customer support also mean a lot to us – providing helpful and reliable help is something we take very seriously. To make your experience even more rewarding, we invite you to follow our bonuses, tournaments and loyalty program, which are designed to add extra value to your time on the platform. If you need help or have any questions, our support team is available 24/7 via Live Chat or at [email protected] and is always ready to help maintain your perfect experience. We wish you many enjoyable sessions, hassle-free transactions and great moments, Playfina Casino

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The delightful atmosphere is perfectly complemented by the achievement system, and I was pleased to see that it's not just a leaderboard, but a unique bonus system, which is doubly enjoyable!

Dear Yenickena, Thank you for your feedback! We’re truly glad to hear that you enjoyed not only the overall atmosphere but also our achievement system. We’ve put a lot of effort into making achievements feel meaningful – something that adds motivation, rewards curiosity, and makes every session more engaging. Knowing that this has brought you 'double the fun' is exactly the kind of reaction we hoped for. If you enjoyed the achievements, we invite you to explore other features designed to enhance your experience – such as tournaments, lootboxes, the Wheel of Fortune, and our loyalty program. Each of these offers additional opportunities to earn rewards, keeping every visit fresh and exciting. And, as always, if you ever have any questions, our support team is available 24/7 via Live Chat or at [email protected] and ready to assist you quickly and professionally with anything you may need. We wish you many more rewarding moments and continued enjoyment as you unlock every achievement ahead, Playfina Casino

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I really appreciate the speed of various operations, and Playfina deserves praise for this. Everything went quite quickly, including verification and withdrawal.

Dear Riantamerw, Thank you very much for taking the time to share your feedback! We truly appreciate your kind words regarding the speed of our transactions. Fast and seamless processes are exactly what we strive for, so it is great to hear that both verification and withdrawal were completed quickly for you. These steps are often the most important for players, so our team always pays attention to all aspects and makes every effort to provide a pleasant user experience. To make your future experience even more enjoyable, don’t hesitate to check out our tournaments, bonus offers and live dealer games. These features add even more excitement and variety to your gameplay. And if you ever need help – whether it’s a general question or something more specific – our support team is available 24/7 via Live Chat or at [email protected] and always ready to help. We wish you pleasant sessions and only positive impressions, Playfina Casino

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Playfina is simply a masterpiece among casinos. In addition to a wide variety of games, a bonus system, and other features, it has the holy grail: achievements! As in any game, you want to get them all, and I'm already halfway there!

Dear Ckisarlele, Thank you for such an enthusiastic review! We are very glad that you liked the achievement system – it was designed specifically for players like you, who like to progress, collect rewards and unlock stages along the way. It's nice to hear that you are already halfway through your achievements – we are rooting for you! As for the bonus system and the variety of games, we are working hard so that you can always explore something new. To make your game even more enjoyable, we recommend that you familiarise yourself with our other features if you haven't already. We have lotteries, lootboxes, tournaments and even a wheel of fortune available. There is always some way to experience unforgettable emotions and bright moments. If you ever need help or have any questions while trying to enhance your achievements, our support team is available 24/7 via Live Chat or at [email protected]. and is always happy to help you stay on track. We wish you an exciting gameplay, interesting progress and many more fun moments, Playfina Casino

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An excellent place where you can not only win, but also enjoy the game—there is an abundance of different games, the bonus system is better than any I have encountered, and the ability to withdraw funds without any problems is worthy of praise.

Dear Airnaittin, Thank you for your kind review! It is nice to hear that you not only found opportunities for big wins, but also sincerely enjoyed the gameplay itself. We are especially glad that you appreciated the variety of games and our bonus system – we place a lot of focus on maintaining a fresh experience, which is why we regularly add new games from leading providers. And your words about the smooth withdrawal of funds really mean a lot, ensuring that the convenience and reliability of payouts is one of our top priorities. To make your future sessions even more interesting, we recommend that you familiarise yourself with our tournaments, bonuses or loyalty program. These features are designed to give you new ways to enjoy the game every time you come back – whether you're a new or a long-time member. If you have any questions, ideas, or need help, our support team is available 24/7 via Live Chat or at [email protected] and is always ready to help. We wish you exciting games, smooth payouts and endless good mood, Playfina Casino

user avatar

Just delightful, was able to earn 154$, there were difficulties with the withdrawal, but thanks to the support team literally in an hour everything was resolved, thank you Playfina and all your team!

Dear Styanestas, Thank you for your feedback, and congratulations on your win! We are always delighted to hear about our players’ successes. Your review really shows how much you enjoy the bonus system and the excitement of the games. Regarding withdrawals, please be assured that our team works tirelessly to process all transactions as quickly as possible. We’re glad that our support team was able to resolve your issue within an hour. Additionally, we offer a variety of withdrawal methods so that everyone can choose the option that works best for them. To make your sessions even more exciting, we invite you to explore our tournaments, challenges, lotteries and lootboxes. All of these are designed to give you something new and engaging every time you play. Our support team is available 24/7 via Live Chat or at [email protected] and is always ready to provide prompt and professional assistance whenever you need guidance or have questions. We wish you thrilling gameplay and smooth, uninterrupted payouts, Playfina Casino

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I tried the platform on a friend's recommendation, and I have never regretted it. Everything is done perfectly, with a bonus system with different levels and responsive customer support. Playfina has everything you need.

Dear Iselilusan, Thank you very much for your kind words and for trusting your friend's recommendation! It’s wonderful to hear that your experience with Playfina has been so positive and that you appreciated both our bonus system and the attentiveness of our team. We are constantly working to improve our platform so that every player feels valued and engaged. We’re also glad that you noticed our bonus system, which is designed to make every session exciting and full of new opportunities, no matter how long you’ve been with us. In addition, we offer players regular tournaments, challenges, lotteries and many other interesting promotions, all of which you can explore directly on our website. If you ever have questions, suggestions, or encounter any issues while playing, our support service is available 24/7 via Live Chat or at [email protected] to assist you promptly and professionally. We wish you thrilling sessions, enjoyable gameplay and many memorable moments, Playfina Casino

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Simple, convenient and reliable casino. Many different slots, there is roulette and card games. Payouts are made quickly and without delays. Pleaant interface, does not irritate the eye. Regular promotions and bonuses are pleasantly pleased. A great place to relax and play

Dear Dicelingto, Thank you for such a detailed review! It's wonderful to hear that you appreciate the simplicity and reliability of our platform. We have worked hard to create an environment where everything runs smoothly – from slots and table games to fast withdrawals and an intuitive interface – so we are truly glad that you noticed all of this. To make your time with us even more engaging, we encourage you to explore all the features of our site. We offer a wide library of games from leading providers, which is regularly updated. In addition, there are live dealer games, tournaments and lotteries, so there is always something new to try. If you ever have any questions or need assistance, do not hesitate to contact us. Our support service is available 24/7 via Live Chat or at [email protected] and is always happy to help resolve any issues. We wish you smooth spins, exciting gameplay and many enjoyable moments, Playfina Casino

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If you judge the platform by how successful the games were Playfina definitely gets 10/10, the bonus system is awesome, the withdrawal is a little delayed, but the main thing is that I have it

Dear Waltanle, Thank you for sharing your experience! We're glad to hear that you enjoy the games and that our bonus system made a positive impression. We've worked hard to create a reliable platform for all players. Regarding withdrawals, our team always strives to process transactions as quickly as possible, but sometimes there are factors beyond our control, such as delays on the bank's side. That's why we offer various withdrawal methods, from cards to cryptocurrencies and e-wallets, so that everyone can choose the most convenient option. To further enhance your gameplay, we recommend exploring our challenges, lootboxes and tournaments. All this content is designed to bring extra excitement and new opportunities to every session. If you have any questions or need guidance, our support team is available 24/7 via Live Chat or at [email protected] and ready to assist you with anything you need. We wish you smooth gameplay and many thrilling wins, Playfina Casino

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Playfina Casino News

Read all news about Playfina Casino, check for updates and stay tuned for exclusive bonuses.

Playfina Becomes a Proud Owner of the AskGamblers Certificate of Trust
Industry Playfina Becomes a Proud Owner of the AskGamblers Certificate of Trust

Can we get a round of applause for Playfina Casino? They have officially become the latest member of the AskGamblers family of certified casinos, and believe us when we tell you it is not an easy task. Since Playfina was established in 2022, receiving the AskGamblers Certificate of Trust is a great achievement for such a young casino.A Well-Earned Prestigious BadgePlayfina may be a young casino, but it has already become a player favourite, and we can tell that by the Player rating it has on the AskGamblers website. Our experts set the Playfina CasinoRank at 8.91 (the minimum of 8.00 is required to qualify for the Certificate of Trust), and the Player rating sits strong at 9.3!Playfina has also been nominated for the Best New Casino Award at this year’s AskGamblers Awards, so if this is your favourite casino, make sure to vote!When we also add the fact that we have processed only two complaints against Playfina, and both were resolved successfully, we have no doubts that the Certificate of Trust is well deserved.What Playfina Offers to PlayersApart from having high rankings on our website and a responsive and efficient customer support team, Playfina also works with many popular software providers to offer an extensive portfolio of games to its players.If you haven’t played at Playfina yet, you can check out the Playfina selection of bonuses available on our website and potentially start from their welcome bonus. If you have already played at the casino, you could find a match deposit bonus or a reload bonus that you like. If you log in on a Wednesday, you can claim a Free Spins bonus and spin those reels 500 times.If you choose to play at Playfina Casino, we wish you good luck and happy spinning!

Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!
Promotion Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!

Don’t we all enjoy Easter? If not for religious reasons, then for the colourful eggs, bunnies…real and chocolate ones! And the fact that it comes in springtime when we can’t resist some thrilling Easter activities, like egg hunting. If you still haven’t joined our exciting Easter Golden Egg Hunt, now may be the right time to do just that.And what have we prepared for you?Let’s Go Egg Hunting Together!Easter cheer lasts for full five days with AskGamblers, and we have prepared an exciting Easter egg hunt with our 12 online casino partners!In case you missed the Easter Promo announcement, the Golden Egg Hunt started on 6 April and will last until 10 April.The promotion doesn’t end on Easter day, so if this is the first time you hear about it, don’t worry - you still have time to participate. Spin the reels of your favourite slots in one (or more) participating casinos today and tomorrow, and discover what holiday surprises are hidden in this special egg hunt.Happy Easter!From all of us at AskGamblers, we wish you a joyful and happy holiday! Happy egg hunting and happy spinning.

Win a Trip for Two to Seychelles at Playfina Casino
Promotion Win a Trip for Two to Seychelles at Playfina Casino

All roads lead to Seychelles when you participate in the latest tournament at Playfina Casino. Between 1 March and 31 May, you can play your favourite online slots to win big prizes, including a dream vacation, 2 x MacBook Pro, 3x iPhone 14 Pro Max and a share of the prize pot totalling 20,000 EUR and 20,000 Playfina spins! Road to Seychelles Are you ready to pack your bags and head off on your dream vacation? If you are, Playfina Casino is giving you a chance to relax in the sun whilst catching the rays, and all you must do is deposit and play at their casino. Place the largest amount of bets, and you could win a share of the total prize giveaway.To enter, you must have an account or register at the casino and play any online slots you like. You must make at least one deposit before you can enter. The minimum bet required is 1 EUR per spin, and you will earn one point for every 1 EUR bet you make. Secure a Place on the Leaderboard Your points will be added to the leaderboard, and if you finish in any of the top 100 places, you are a guaranteed winner. The top prizes include:A trip to Seychelles for you and one guestMacBook Pro x2 iPhone 14 Pro Max x3 The rest of the prize funds consists of 20,000 EUR and 20,0000 spins. If you secure a prize, it will be paid out on 1 June, and cash prizes carry a 10x wagering requirement which must be completed within 7 days. We advise you to check the casinos' full terms and conditions. Then you’re good to go. 

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