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Playfina Casino

Our Rating CasinoRank
8.9/10
CasinoRank
Player Rating 1049 Reviews
9.7/10
1049 Reviews
Complaint Response 10 Complaints
18 hours avg. 10 Complaints

AskGamblers Quick Overview

Editor’s View

The casino is jam-packed with games and looks like a million dollars. Incidentally, that’s how much it dishes away every week to its players through various tournaments and promotions. Playable instantly on both desktop and mobile, Playfina sports a massive selection of slots and other casino games, providing countless hours of entertainment to its players.

What we like
  • Massive games library
  • Good variety of payment options
  • Accepts Cryptocurrencies
  • 24/7 multilingual support
  • Lucrative tournaments and promotions
What we don’t like
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Playfina Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.playfina.com
Established
2022
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Norwegian, Finnish
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
VIP / Loyalty Program
VIP Program, Loyalty Program
Social Platforms
Telegram, Facebook, Instagram, X, YouTube

General Information About Playfina Casino

Playfina is an instant casino launched in 2022. As one of the fastest-growing crypto casinos, it offers thousands of games you can play with cryptocurrencies, including some popular instant-win titles, earning it a high casino rating.

New players are greeted with a big multipart welcome bonus, while regular players can take advantage of daily offers, netting them Free Spins for the hottest online slots. Additionally, there’s a VIP club with unlockable rewards and benefits, as well as competitions which you can read more about later on in our Playfina review.

StallCation

Complaints

Read the complaints other players have left for Playfina Casino. Learn more about complaints.

Show all complaints
Playfina Casino - Ignored with verification and withdrawal

I made a deposit at this casino with a welcome bonus of approximately 198 euros. Before I finished playing, I immediately uploaded the documents and received their approval. I'm lucky. On a bet of 5 euros I caught odds of more than 300 and for the first time won an amount of about 1600 euros. Once I had cleared the remaining bonus, I requested a payout. Having confirmed the wallet, I began to wait.

After some time, I went to the casino, and when I wanted to log in, I saw the inscription - the profile is disabled. I didn't receive any notifications, so I wrote to support myself. After a while, they answered that they needed additional verification, and I had to take a selfie with the date on a piece of paper and my passport. I did it. Moreover, I even made 2 videos where I show my house address on the street and documents from the house.

A day later they answered me that they needed another selfie with a piece of paper of the current date and that I wink with my right eye. I asked if they watched the video. They said they didn't need a video and they just needed a selfie. Of course, this upset me a little, but I understand that perhaps this is the protocol that they need to follow.

I did it. I sent them 5 photos (I have a bad camera, I tried to take a few to make it better). But 3 days have passed since then. I received an automatic email: rate the operator’s work. I asked them how I evaluate if the ticket is not resolved. Then I received a message that the ticket was reopened. Why did it close at all? It scared me. I have waited for some time and now I am writing to you.

I fulfilled all the requirements of the casino, but they disappeared, I don’t know why. I’m ready to take another selfie, I’m ready to shoot a video, I’m ready to make a video call, I’m ready to play slots, roulette or anything together, but for a small amount :) I’m very offended by this behavior of this casino.

I am ready to post here all the documents that I sent, all the letters. I did not call anyone names, did not insult or swear.

We dispute the amount of 1611 euros. This was my payment request.

P.S. Sorry for my bad English if I made any mistakes somewhere. I used a translator.

staus Resolved
€1611
Playfina Casino - Unreasonable demands in order to avoid payment

Dear Askgambler,

I am writing to express my disappointment and frustration with the online casino, Playfina. Despite winning a significant amount of money at their casino, they have repeatedly refused to pay me and have caused me great inconvenience through their KYC process.

I understand that they have an automatic KYC system, and I have already provided all the necessary documents to prove my identity and address. However, their customer service representatives have continued to make unreasonable demands, at least four times now.

The first time, they asked for proof of my ID and address, which I promptly provided. The second time, they asked for a photo of me holding a paper with their name and my ID, which I also provided. While these requests were already tedious, I complied with them.

However, the third time, they asked for the paper to have a pattern and to rewrite everything, which was completely absurd. Nonetheless, I did it to get my KYC approved and get my money. Unfortunately, this was still not enough for them, and they asked for a fourth time. This time, they wanted me to take a photo of myself with the patterned paper in front of a sign that shows my home address. This request was entirely illogical and made no sense as I had already provided proof of my address. Furthermore, I do not have any sign in front of my house.

It is clear that Playfina is doing everything possible to avoid paying me my winnings. I cannot understand why you would recommend such a dishonest and unreliable online casino to your users. As an information source, I believe you also have a responsibility to ensure that the casinos you recommend are reputable and treat their customers fairly.

Therefore, I urge you to take responsibility for your recommendation and help me recover my money from Playfina. I look forward to hearing from you soon regarding this matter.


Sincerely,

Guangshen

staus Resolved
Playfina Casino - Revoked payment

The good thing about playfina is that there are a lot of games.

The downside is having to verify the identity that rewards them is fine. Take a picture here, white paper and neat paper with a grid like this around the front of the house, which has given me with my 2 children and then I start to worry that I send All evidence for the gamer to watch and then all I will stand up for myself and don't forget I will shoot 10 against 10 last time counting is not allowed.

Until my account has been successfully approved I used to make my first withdrawal of 400 euros. I have to wait for the withdrawal from playfina until 24 hours have passed. I will contact the admin. The admin will let me know the need for a cella photo with the word Hello playfina casino with ID, I will be busy doing it and send it to the admin. Withdraw my money whenever you want. So I'm going to request another withdrawal of € 500. I'll wait until 24 hours have passed. The first admin told me to wait. I waited until more than 24 hours. in order to chat with the admin again Admin informed me that I had to take a picture including my house with the address and write Hello playfina casino and the withdrawal date again. I asked for it. Send photos with admin. The admin informed me that sometimes I have already asked for permission to withdraw my money, please allow my account address to not yet be allowed. Inform the admin again that Previously it was confirmed by the administrator, now I have to pay again for the total amount of €1200. Other mistakes are asking to withdraw money, just ask for a selfie, take a street name with ID and I'm off. Find street names and houses in different places. I wish the name of this street was only my house or the name of the road was not near my house. The name of the street is 10 kilometers from my house. Will ask you to stand and take a selfie with the name of the street. Is it because my championship card confirmation of laughter Complete confirmation, home address, the rest of the bank code documents sent to my house. Go next time I confirm more than 10 times it's tricky so I'll kindly keep playing playfina.

staus Resolved
$3315

Complaint Statistics

Resolved 9
Avg. Amount $ 2,327
Avg. Complaint Duration 7 days
Avg. Response Time 18 hours

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Player rating
9.7/10 1049 reviews

Top reviews from our players

I've been playing at Playfina for a year now and I don't regret it. A wide selection of slots for every taste, as well as classic games. There is always an opportunity to win a solid sum, which can not fail to please!

Dear Fraldenata, Thank you for sharing your year-long journey with us! It’s wonderful to know that our games have matched your tastes and that you’ve had some nice wins along the way. Rest assured, our collections will always be updated with games from the best providers, and the offers on our site will perfectly complement your gaming adventure. We’re grateful for your support and can’t wait to keep delivering the best gaming experience for you! At Playfina, our aim is to provide you with a seamless gaming experience. If you need assistance or have any questions, please don't hesitate to reach out to our 24/7 Live Chat or email us at [email protected]. We're dedicated to making your experience enjoyable. Best wishes for now, Playfina Casino

user avatar

I was pleasantly surprised by the quality of the games at Playfina. The graphics are excellent, the soundtrack is exciting, I play with pleasure. And the bonus program didn't pump me up.

Dear Zebediahal, We’re so happy that you’re loving the games! It’s awesome that their quality, including the visuals and sound, has impressed you. We’re proud to offer games from the best providers, and we’re glad you enjoyed our bonus program too. Explore all the possibilities on our site, as there’s even more in store for an amazing experience! At Playfina Casino, we're always ready to help. For support, get in touch via Live Chat or email us at [email protected] at any time. Have fun at Playfina, Playfina Casino

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Playfina is the best casino I've ever played at! User-friendly site, fast withdrawal of funds, responsive support service. And most importantly - fair play, which is very important to me.

Dear Aventworth, We’re so grateful for your review! It’s always wonderful to know that our efforts in creating a user-friendly site and providing fast withdrawals and a fair gaming experience are appreciated. We’re happy to be your top choice and look forward to continuing to provide the best! If you ever need assistance, the Playfina support team is available around the clock. Feel free to connect with us via Live Chat or by sending an email to [email protected]. Our commitment is to delivering the ultimate gaming experience for you. With highest regards, Playfina Casino

user avatar

I was pleasantly surprised by the variety of games at Playfina. The casino regularly updates its catalog, so there is no need to get bored. I was also impressed by the cool support, which always answers questions quickly.

Dear Mamarianag, We’re so glad that you’re enjoying your experience! It's great to know that our variety of games and regular updates have kept things exciting for you. We constantly add new games from top providers to keep things fresh and engaging. Moreover, our support team is always here to help, and we're happy they've impressed you with their speedy responses! Remember, we are here to assist you. Whether you need immediate help on our Live Chat, available 24/7, or prefer to drop an email at [email protected], we're always ready to make your Playfina gaming experience the best it can be. For your ultimate comfort, Playfina Casino

user avatar

I've been playing at Playfina for a few months now and I'm very satisfied! Wide choice of games, fast payouts, and the bonus program is just great! I especially like the bonus system, thanks to which part of the lost money is returned.

Dear Ottanially, Thank you for playing with us these past few months and for enjoying the games variety, fast payouts, and bonuses. There's still so much more to explore on our site to enhance your gaming experience. We also invite you to follow us on Instagram, Telegram, and Twitter, where we regularly host contests and competitions with a chance to win no-deposit prizes. We’re always working to make your experience even better! Whenever you require assistance or have any enquiries, please don't hesitate to contact our Live Chat available 24/7, or send an email to [email protected]. Playfina is dedicated to ensuring that your online gaming is always smooth and enjoyable. Happy gaming, Playfina Casino

user avatar

Playfina is a very nice casino to play. Many bonuses nice software, easy to navigate. All the games are there, the live casino has all providers, to deposit and withdraw is very easy and quick.

They could though have a smaller wager requirements on the bonuses. 40X is quite high number which makes it so difficult to achieve it. They could also put a cash back in the system.

Dear Hellmuth13, Thank you for sharing your experience! We're pleased that you find our bonus system generous, the navigation simple, and the live casino complete with all the providers you need. It's especially great to know that deposits and withdrawals have been quick and easy for you! As for the wager requirements on the bonuses, we'd like to note that we aim to strike a balance between fair and interesting play. Additionally, we've extended the wagering period of many bonuses to 7 days, giving our players plenty of time to enjoy their gaming experience at their own pace. Regarding cashback, we're happy to inform you that it is available on our site for high VIP-level players. You can find all the details in the 'VIP Club' section on our website. At Playfina, we're always here to help you. If you face any problems or need assistance, our Live Chat is available 24/7, or just send us an email at [email protected]. We're eager to make your gaming experience enjoyable. Your happiness drives our efforts, Playfina Casino

user avatar

The casino made a good impression on me. Not bad site design, easy navigation, a wide selection of games. I especially want to note the bonus program, it is really beneficial and gives you the opportunity to try more games. I recommend to everyone who wants to start playing online casino.

Dear Syveyrulet, We’re happy that our casino made a good impression! From the smooth site design to the wide range of games, we’re glad that everything met your expectations. It's also great to know that the bonus program helped you to explore more. There are plenty of exciting offers on our site as well. Keep looking and thanks for recommending us to new players! Ensuring a seamless gaming experience is our foremost priority at Playfina. If you encounter any issues or have questions, don't hesitate to contact our 24/7 Live Chat or send us an email at [email protected]. We're here and ready to assist you with pleasure. Always at your disposal, Playfina Casino

user avatar

Recently discovered the world of online casinos and decided to try Playfina. Enjoyed a large selection of games, from slots to roulette. The interface of the site is convenient, everything is clear, even for a beginner like me. Impressed by the bonus program, got a nice welcome bonus. Overall, positive impressions, I recommend!

Dear Geladaryds, Thank you for recommending us! We’re pleased that you decided to explore the world of online casinos with us. It’s amazing to know that our extensive games selection and easy-to-navigate interface have impressed you. We’re glad that you enjoyed the welcome bonus and had a positive experience. Our site also offers a wide bonus program with daily bonuses and much more, all designed to enhance your gaming experience and keep the excitement going! Should you face any challenges or require assistance, remember that our Live Chat is operational around-the-clock, or you can reach out to us at [email protected]. At Playfina, we're always willing to assist our players. With our highest esteem, Playfina Casino

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Visual component of the service, favorable bonus system and impeccable work of the support service - all this makes Playfina the best choice among all other casinos

Dear Borevaitho, Thank you for your wonderful review! We focus on every detail of our site to ensure your gaming experience is truly outstanding. We’re thrilled to know that you appreciate our visual design, favourable bonus system, and top-notch support service. Your recognition means a lot to us, and we’re committed to maintaining our high standards. At Playfina, we're dedicated to ensuring that your gaming experience is seamless. Should you need any assistance or have enquiries, please don't hesitate to reach out to our 24/7 Live Chat or email us at [email protected]. With all best wishes, Playfina Casino

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I am a lover of vivid impressions and Playfina fully satisfied my desires! I can no longer imagine my life without this casino. Here I found exciting games, friendly atmosphere and impeccable service.

Dear Nancahar, Thank you for such an enthusiastic review! Knowing that our exciting games, friendly atmosphere, and impeccable service have met your expectations is truly rewarding. We look forward to continuing to delight you! At Playfina, our commitment is to ensure that you have the best possible online gaming experience. If you ever need assistance, please feel free to get in touch with our around-the-clock Live Chat or drop us an email at [email protected]. We're here to support you! Have an amazing time, Playfina Casino

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Playfina Casino News

Read all news about Playfina Casino, check for updates and stay tuned for exclusive bonuses.

Playfina Becomes a Proud Owner of the AskGamblers Certificate of Trust
Industry Playfina Becomes a Proud Owner of the AskGamblers Certificate of Trust

Can we get a round of applause for Playfina Casino? They have officially become the latest member of the AskGamblers family of certified casinos, and believe us when we tell you it is not an easy task. Since Playfina was established in 2022, receiving the AskGamblers Certificate of Trust is a great achievement for such a young casino.A Well-Earned Prestigious BadgePlayfina may be a young casino, but it has already become a player favourite, and we can tell that by the Player rating it has on the AskGamblers website. Our experts set the Playfina CasinoRank at 8.91 (the minimum of 8.00 is required to qualify for the Certificate of Trust), and the Player rating sits strong at 9.3!Playfina has also been nominated for the Best New Casino Award at this year’s AskGamblers Awards, so if this is your favourite casino, make sure to vote!When we also add the fact that we have processed only two complaints against Playfina, and both were resolved successfully, we have no doubts that the Certificate of Trust is well deserved.What Playfina Offers to PlayersApart from having high rankings on our website and a responsive and efficient customer support team, Playfina also works with many popular software providers to offer an extensive portfolio of games to its players.If you haven’t played at Playfina yet, you can check out the Playfina selection of bonuses available on our website and potentially start from their welcome bonus. If you have already played at the casino, you could find a match deposit bonus or a reload bonus that you like. If you log in on a Wednesday, you can claim a Free Spins bonus and spin those reels 500 times.If you choose to play at Playfina Casino, we wish you good luck and happy spinning!

Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!
Promotion Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!

Don’t we all enjoy Easter? If not for religious reasons, then for the colourful eggs, bunnies…real and chocolate ones! And the fact that it comes in springtime when we can’t resist some thrilling Easter activities, like egg hunting. If you still haven’t joined our exciting Easter Golden Egg Hunt, now may be the right time to do just that.And what have we prepared for you?Let’s Go Egg Hunting Together!Easter cheer lasts for full five days with AskGamblers, and we have prepared an exciting Easter egg hunt with our 12 online casino partners!In case you missed the Easter Promo announcement, the Golden Egg Hunt started on 6 April and will last until 10 April.The promotion doesn’t end on Easter day, so if this is the first time you hear about it, don’t worry - you still have time to participate. Spin the reels of your favourite slots in one (or more) participating casinos today and tomorrow, and discover what holiday surprises are hidden in this special egg hunt.Happy Easter!From all of us at AskGamblers, we wish you a joyful and happy holiday! Happy egg hunting and happy spinning.

Win a Trip for Two to Seychelles at Playfina Casino
Promotion Win a Trip for Two to Seychelles at Playfina Casino

All roads lead to Seychelles when you participate in the latest tournament at Playfina Casino. Between 1 March and 31 May, you can play your favourite online slots to win big prizes, including a dream vacation, 2 x MacBook Pro, 3x iPhone 14 Pro Max and a share of the prize pot totalling 20,000 EUR and 20,000 Playfina spins! Road to Seychelles Are you ready to pack your bags and head off on your dream vacation? If you are, Playfina Casino is giving you a chance to relax in the sun whilst catching the rays, and all you must do is deposit and play at their casino. Place the largest amount of bets, and you could win a share of the total prize giveaway.To enter, you must have an account or register at the casino and play any online slots you like. You must make at least one deposit before you can enter. The minimum bet required is 1 EUR per spin, and you will earn one point for every 1 EUR bet you make. Secure a Place on the Leaderboard Your points will be added to the leaderboard, and if you finish in any of the top 100 places, you are a guaranteed winner. The top prizes include:A trip to Seychelles for you and one guestMacBook Pro x2 iPhone 14 Pro Max x3 The rest of the prize funds consists of 20,000 EUR and 20,0000 spins. If you secure a prize, it will be paid out on 1 June, and cash prizes carry a 10x wagering requirement which must be completed within 7 days. We advise you to check the casinos' full terms and conditions. Then you’re good to go. 

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