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Playfina Casino

Our Rating CasinoRank
8.9/10
CasinoRank
Player Rating 1049 Reviews
9.7/10
1049 Reviews
Complaint Response 10 Complaints
18 hours avg. 10 Complaints

AskGamblers Quick Overview

Editor’s View

The casino is jam-packed with games and looks like a million dollars. Incidentally, that’s how much it dishes away every week to its players through various tournaments and promotions. Playable instantly on both desktop and mobile, Playfina sports a massive selection of slots and other casino games, providing countless hours of entertainment to its players.

What we like
  • Massive games library
  • Good variety of payment options
  • Accepts Cryptocurrencies
  • 24/7 multilingual support
  • Lucrative tournaments and promotions
What we don’t like
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Playfina Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.playfina.com
Established
2022
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Norwegian, Finnish
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
VIP / Loyalty Program
VIP Program, Loyalty Program
Social Platforms
Telegram, Facebook, Instagram, X, YouTube

General Information About Playfina Casino

Playfina is an instant casino launched in 2022. As one of the fastest-growing crypto casinos, it offers thousands of games you can play with cryptocurrencies, including some popular instant-win titles, earning it a high casino rating.

New players are greeted with a big multipart welcome bonus, while regular players can take advantage of daily offers, netting them Free Spins for the hottest online slots. Additionally, there’s a VIP club with unlockable rewards and benefits, as well as competitions which you can read more about later on in our Playfina review.

StallCation

Complaints

Read the complaints other players have left for Playfina Casino. Learn more about complaints.

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Playfina Casino - Ignored with verification and withdrawal

I made a deposit at this casino with a welcome bonus of approximately 198 euros. Before I finished playing, I immediately uploaded the documents and received their approval. I'm lucky. On a bet of 5 euros I caught odds of more than 300 and for the first time won an amount of about 1600 euros. Once I had cleared the remaining bonus, I requested a payout. Having confirmed the wallet, I began to wait.

After some time, I went to the casino, and when I wanted to log in, I saw the inscription - the profile is disabled. I didn't receive any notifications, so I wrote to support myself. After a while, they answered that they needed additional verification, and I had to take a selfie with the date on a piece of paper and my passport. I did it. Moreover, I even made 2 videos where I show my house address on the street and documents from the house.

A day later they answered me that they needed another selfie with a piece of paper of the current date and that I wink with my right eye. I asked if they watched the video. They said they didn't need a video and they just needed a selfie. Of course, this upset me a little, but I understand that perhaps this is the protocol that they need to follow.

I did it. I sent them 5 photos (I have a bad camera, I tried to take a few to make it better). But 3 days have passed since then. I received an automatic email: rate the operator’s work. I asked them how I evaluate if the ticket is not resolved. Then I received a message that the ticket was reopened. Why did it close at all? It scared me. I have waited for some time and now I am writing to you.

I fulfilled all the requirements of the casino, but they disappeared, I don’t know why. I’m ready to take another selfie, I’m ready to shoot a video, I’m ready to make a video call, I’m ready to play slots, roulette or anything together, but for a small amount :) I’m very offended by this behavior of this casino.

I am ready to post here all the documents that I sent, all the letters. I did not call anyone names, did not insult or swear.

We dispute the amount of 1611 euros. This was my payment request.

P.S. Sorry for my bad English if I made any mistakes somewhere. I used a translator.

staus Resolved
€1611
Playfina Casino - Unreasonable demands in order to avoid payment

Dear Askgambler,

I am writing to express my disappointment and frustration with the online casino, Playfina. Despite winning a significant amount of money at their casino, they have repeatedly refused to pay me and have caused me great inconvenience through their KYC process.

I understand that they have an automatic KYC system, and I have already provided all the necessary documents to prove my identity and address. However, their customer service representatives have continued to make unreasonable demands, at least four times now.

The first time, they asked for proof of my ID and address, which I promptly provided. The second time, they asked for a photo of me holding a paper with their name and my ID, which I also provided. While these requests were already tedious, I complied with them.

However, the third time, they asked for the paper to have a pattern and to rewrite everything, which was completely absurd. Nonetheless, I did it to get my KYC approved and get my money. Unfortunately, this was still not enough for them, and they asked for a fourth time. This time, they wanted me to take a photo of myself with the patterned paper in front of a sign that shows my home address. This request was entirely illogical and made no sense as I had already provided proof of my address. Furthermore, I do not have any sign in front of my house.

It is clear that Playfina is doing everything possible to avoid paying me my winnings. I cannot understand why you would recommend such a dishonest and unreliable online casino to your users. As an information source, I believe you also have a responsibility to ensure that the casinos you recommend are reputable and treat their customers fairly.

Therefore, I urge you to take responsibility for your recommendation and help me recover my money from Playfina. I look forward to hearing from you soon regarding this matter.


Sincerely,

Guangshen

staus Resolved
Playfina Casino - Revoked payment

The good thing about playfina is that there are a lot of games.

The downside is having to verify the identity that rewards them is fine. Take a picture here, white paper and neat paper with a grid like this around the front of the house, which has given me with my 2 children and then I start to worry that I send All evidence for the gamer to watch and then all I will stand up for myself and don't forget I will shoot 10 against 10 last time counting is not allowed.

Until my account has been successfully approved I used to make my first withdrawal of 400 euros. I have to wait for the withdrawal from playfina until 24 hours have passed. I will contact the admin. The admin will let me know the need for a cella photo with the word Hello playfina casino with ID, I will be busy doing it and send it to the admin. Withdraw my money whenever you want. So I'm going to request another withdrawal of € 500. I'll wait until 24 hours have passed. The first admin told me to wait. I waited until more than 24 hours. in order to chat with the admin again Admin informed me that I had to take a picture including my house with the address and write Hello playfina casino and the withdrawal date again. I asked for it. Send photos with admin. The admin informed me that sometimes I have already asked for permission to withdraw my money, please allow my account address to not yet be allowed. Inform the admin again that Previously it was confirmed by the administrator, now I have to pay again for the total amount of €1200. Other mistakes are asking to withdraw money, just ask for a selfie, take a street name with ID and I'm off. Find street names and houses in different places. I wish the name of this street was only my house or the name of the road was not near my house. The name of the street is 10 kilometers from my house. Will ask you to stand and take a selfie with the name of the street. Is it because my championship card confirmation of laughter Complete confirmation, home address, the rest of the bank code documents sent to my house. Go next time I confirm more than 10 times it's tricky so I'll kindly keep playing playfina.

staus Resolved
$3315

Complaint Statistics

Resolved 9
Avg. Amount $ 2,327
Avg. Complaint Duration 7 days
Avg. Response Time 18 hours

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Player rating
9.7/10 1049 reviews

Top reviews from our players

I’m really impressed with Playfina. Their support team is responsive, the interface is clean, and the game variety is top-notch. The bonuses keep me coming back!

Dear Diannalawia, Thank you for sharing your experience! We’re so pleased to know that you’re enjoying everything we offer, from responsive support to our games variety and bonuses. We aim to create an unforgettable journey and are thrilled that you're having such a great time with us! Whenever you need assistance or have enquiries, please feel free to reach out to our 24/7 Live Chat, or send an email to [email protected]. At Playfina, we're committed to ensuring that your online gaming experience remains consistently smooth and enjoyable. Best wishes always, Playfina Casino

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Playfina is hands down the best online casino I’ve tried. The support team is amazing, and the interface makes everything so easy. The bonuses are a huge plus too!

Dear Quandragopa, Thank you for your awesome feedback! We’re all about delivering a seamless experience with great support and generous bonuses. We’re thrilled to know that it’s all coming together for you. Join our Instagram, Telegram, and Twitter for even more exciting offers, and take part in our regular contests for a chance to win no-deposit prizes. At Playfina, we're committed to providing unwavering support to all our players. If you encounter any issues or have questions, our Live Chat is available around the clock, and you can always contact us by email at [email protected]. We're ready to help anytime you need it. With sincere gratitude, Playfina Casino

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I've been looking for a casino that is both reliable and entertaining for a long time, and Playfina turned out to be just such a casino. The interface here is very user-friendly and everything is intuitive. I didn't get confused with bonuses, payments or the choice of games. Playfina always has a lot of interesting promotions and tournaments. I have already won several times and always received my winnings quickly. I recommend Playfina to anyone looking for a quality and reliable online casino.

Dear Urciananna, Thank you for sharing such a positive review! We are glad that our casino has impressed you by being both reliable and entertaining. It’s always our goal to provide a seamless and enjoyable experience for our players, so we’re happy you found our interface user-friendly and had no trouble with bonuses or payments. Your recommendation means a lot to us, and we’re excited that you’ve already had some successful wins with quick payouts. There’s still plenty more on our site, as well as on our social media channels, which will both surprise you and diversify your gameplay. Keep exploring all our offers and opportunities. Wishing you an amazing gaming experience! Your uninterrupted gaming enjoyment is our utmost priority here at Playfina. If you come across any issues or have enquiries, feel free to reach out to our 24/7 Live Chat or drop us an email at [email protected]. We're dedicated to assisting you with a robust service. Dedicated to keeping you happy, Playfina Casino

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Playfina is a real find for gambling lovers! I have long been looking for an online casino with a wide selection of games, user-friendly interface and generous bonuses. Playfina exceeded all my expectations. A huge selection of slots, roulette, blackjack and other games will satisfy any taste. The interface of the site is intuitive, and customer support works around the clock, solving any questions in a matter of minutes. Special thanks for the generous bonuses that make the game even more interesting. I have been playing at Playfina for several months now and I have never regretted my choice!

Dear Ylalerinos, Thank you so much for your glowing review! We're thrilled that you’ve found everything you were looking for in our casino. We strive to create a well-rounded experience, so it means a lot to us that you've been playing with us for months now. We're excited that so many aspects of our site have brought you satisfaction. As for the bonuses, we're happy to inform you that even more exciting offers can be found on our Twitter, Instagram, and Telegram channels. We invite you to follow us to stay up to date with new promotions and participate in our regular contests for a chance to win no-deposit prizes. At Playfina, we prioritise your gaming experience. In case of any issues or queries, feel free to reach out to our Live Chat, open 24/7, or email us at [email protected]. We're here to assist you. Available anytime, Playfina Casino

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The best thing about Playfina is their wide selection of games, you can find both classic slots and modern novelties, card games and roulette. I never get tired of discovering new games at Playfina.

Dear Qusanenaha, Thank you for mentioning the wide variety of games we provide! We're so pleased that you never get tired of exploring both classic favourites and new additions. With more exciting games on the way, there’s always something new to enjoy! If you ever have questions or require assistance, please keep in mind that our Live Chat is available 24/7. Additionally, you can contact us via email at [email protected]. Rest assured, providing you with a smooth and hassle-free gaming experience remains our top priority at Playfina. In your service, Playfina Casino

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What I especially appreciate about Playfina is their user-friendly interface. Everything in Playfina is intuitive and easy to find the information you need. I never get confused in Playfina and always find what I need.

Dear Gaeshalymp, Thank you for your positive feedback! We’re delighted that you find our interface user-friendly and intuitive. We always aim to create a smooth and seamless experience for our players, so it’s great to know that you’re able to easily navigate and find everything you need. Remember, even if you’re unable to find something, our support team is always happy to assist. At Playfina, we're dedicated to offering continuous support to our players. Should you face any challenges or have enquiries, our 24/7 Live Chat is at your service, while you can also reach us via email at [email protected]. We're here to assist you. Dedicated to your gaming pleasure, Playfina Casino

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What I like most about Playfina is their excellent selection of payment systems. Here you can deposit and withdraw money quickly and easily. I have never experienced any problems with payments at Playfina.

Dear Whinahinni, Thank you for sharing your experience with our payment systems! We strive to make deposits and withdrawals as quick and easy as possible. Your feedback on this aspect is very important to us, as we continually aim for improvement. We appreciate you taking the time to share your experience and wish you excellent gameplay and seamless transactions on our site! Should you need any help or have questions, our Live Chat is open 24/7, and you can also reach us by email at [email protected]. At Playfina, we’re committed to delivering a flawless gaming experience for you. Wishing you all the best, Playfina Casino

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Playfina is a casino for those who are looking for quality and reliability. Everything here is top-notch: from the site design to the security system. I am sure that my personal data is safe and my winnings will always be paid out on time.

Dear Yanatonalv, Thank you for such a fantastic review! We’re so pleased that you’ve recognised the quality, security, and reliability of our casino. Ensuring a safe environment and timely payouts are among our top priorities, so we’re thrilled to know that you feel confident. It’s very important to us that our players enjoy high-quality gaming and relaxation on our site with peace of mind. Your feedback shows us that we’re succeeding in delivering just that. Feel free to contact our Live Chat, open 24/7, for immediate assistance, or email us at [email protected] with your questions or concerns. Playfina is always happy to make your gaming experience smoother. Pleased to be of service, Playfina Casino

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Dear Ucharaheag, Thank you for the wonderful recommendation! We’re delighted to know that you appreciate our quality and reliability, as well as our impressive bonuses and games variety. We will continue to strive to provide amazing bonuses, new games, and other unforgettable surprises, ensuring that you can truly enjoy your time on our site. For any enquiries or support, feel free to use our 24/7 Live Chat or contact us via email at [email protected]. Ensuring a seamless gaming experience is our top priority at Playfina. Focused on your happiness, Playfina Casino

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Playfina is not just a casino, it is a whole world of entertainment. A wide selection of games, regular tournaments, interesting promotions. I always find something new and interesting for me.

Dear Jiramardel, Thank you for your awesome feedback! We’re thrilled that you've found our casino to be full of entertainment and surprises. With our wide range of games, exciting tournaments, and engaging promotions, we aim to keep things fresh and fun for all our players. But that’s not all as you can join us on Instagram, Twitter, and Telegram. There, you’ll find even more exciting promotions and can participate in our regular competitions and contests with the chance to win no-deposit prizes. Should you have any questions or require assistance, please remember that our Live Chat is accessible 24/7, or you can always reach us via email at [email protected]. Ensuring that your gaming experience is seamless remains our utmost priority here at Playfina. Here to ensure your delight, Playfina Casino

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Playfina Casino News

Read all news about Playfina Casino, check for updates and stay tuned for exclusive bonuses.

Playfina Becomes a Proud Owner of the AskGamblers Certificate of Trust
Industry Playfina Becomes a Proud Owner of the AskGamblers Certificate of Trust

Can we get a round of applause for Playfina Casino? They have officially become the latest member of the AskGamblers family of certified casinos, and believe us when we tell you it is not an easy task. Since Playfina was established in 2022, receiving the AskGamblers Certificate of Trust is a great achievement for such a young casino.A Well-Earned Prestigious BadgePlayfina may be a young casino, but it has already become a player favourite, and we can tell that by the Player rating it has on the AskGamblers website. Our experts set the Playfina CasinoRank at 8.91 (the minimum of 8.00 is required to qualify for the Certificate of Trust), and the Player rating sits strong at 9.3!Playfina has also been nominated for the Best New Casino Award at this year’s AskGamblers Awards, so if this is your favourite casino, make sure to vote!When we also add the fact that we have processed only two complaints against Playfina, and both were resolved successfully, we have no doubts that the Certificate of Trust is well deserved.What Playfina Offers to PlayersApart from having high rankings on our website and a responsive and efficient customer support team, Playfina also works with many popular software providers to offer an extensive portfolio of games to its players.If you haven’t played at Playfina yet, you can check out the Playfina selection of bonuses available on our website and potentially start from their welcome bonus. If you have already played at the casino, you could find a match deposit bonus or a reload bonus that you like. If you log in on a Wednesday, you can claim a Free Spins bonus and spin those reels 500 times.If you choose to play at Playfina Casino, we wish you good luck and happy spinning!

Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!
Promotion Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!

Don’t we all enjoy Easter? If not for religious reasons, then for the colourful eggs, bunnies…real and chocolate ones! And the fact that it comes in springtime when we can’t resist some thrilling Easter activities, like egg hunting. If you still haven’t joined our exciting Easter Golden Egg Hunt, now may be the right time to do just that.And what have we prepared for you?Let’s Go Egg Hunting Together!Easter cheer lasts for full five days with AskGamblers, and we have prepared an exciting Easter egg hunt with our 12 online casino partners!In case you missed the Easter Promo announcement, the Golden Egg Hunt started on 6 April and will last until 10 April.The promotion doesn’t end on Easter day, so if this is the first time you hear about it, don’t worry - you still have time to participate. Spin the reels of your favourite slots in one (or more) participating casinos today and tomorrow, and discover what holiday surprises are hidden in this special egg hunt.Happy Easter!From all of us at AskGamblers, we wish you a joyful and happy holiday! Happy egg hunting and happy spinning.

Win a Trip for Two to Seychelles at Playfina Casino
Promotion Win a Trip for Two to Seychelles at Playfina Casino

All roads lead to Seychelles when you participate in the latest tournament at Playfina Casino. Between 1 March and 31 May, you can play your favourite online slots to win big prizes, including a dream vacation, 2 x MacBook Pro, 3x iPhone 14 Pro Max and a share of the prize pot totalling 20,000 EUR and 20,000 Playfina spins! Road to Seychelles Are you ready to pack your bags and head off on your dream vacation? If you are, Playfina Casino is giving you a chance to relax in the sun whilst catching the rays, and all you must do is deposit and play at their casino. Place the largest amount of bets, and you could win a share of the total prize giveaway.To enter, you must have an account or register at the casino and play any online slots you like. You must make at least one deposit before you can enter. The minimum bet required is 1 EUR per spin, and you will earn one point for every 1 EUR bet you make. Secure a Place on the Leaderboard Your points will be added to the leaderboard, and if you finish in any of the top 100 places, you are a guaranteed winner. The top prizes include:A trip to Seychelles for you and one guestMacBook Pro x2 iPhone 14 Pro Max x3 The rest of the prize funds consists of 20,000 EUR and 20,0000 spins. If you secure a prize, it will be paid out on 1 June, and cash prizes carry a 10x wagering requirement which must be completed within 7 days. We advise you to check the casinos' full terms and conditions. Then you’re good to go. 

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