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Parimatch Casino

Our Rating CasinoRank
2/10
CasinoRank
Player Rating 123 reviews
8.9/10
123 reviews
Complaint Response 219 complaints
2 days avg. 219 complaints
What we like
  • Home to leading software providers
  • 24 hour withdrawals once processed
  • Live chat and phone support available 24/7
  • Mobile friendly design
What we don’t like
  • Somewhat limited number of payment options
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Parimatch Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://parimatch.com/
Established
2019
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, Russian, Ukrainian, Hindi
Casino Type
Instant Play, Mobile, Sports, Crypto Casino

Parimatch Casino is an online casino where members will be able to enjoy games from several software providers that include Microgaming, Fugaso, Play’n GO and EGT. There are games that include video slots and table games and players will also be able to try numerous sports games or play in the live casino. The site can be accessed instantly through a web or mobile browser. Parimatch Casino is licensed and regulated by the Government of Curacao.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include the United States of America, Italy, Netherlands and Switzerland. For an exhaustive list of restricted countries, please see ‘more casino details’ for the full list of restricted countries and territories.

Mobile Gaming

The casino can even be played on the go through a mobile device such as a smartphone or tablet device. There’s no app for the mobile casino, players can simply open their compatible mobile browsers where they’ll have instant access to most of the casino's games. Players can register on either the web version or mobile version using the same details.

Security and Fairness

When it comes to security the casino utilizes the encryption technology to ensure that sensitive data is transferred securely over the Internet to the casino's secure server, which is protected by the latest firewall.

As for fairness players can enjoy peace of mind. All gaming outcomes are initiated by a Random Number Generator to ensure fair and unbiased results.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Parimatch Casino. Learn more about complaints.

Show all complaints
Parimatch Casino - Deposit not credited no response from support

Casino Name: Parimatch

User ID: < removed and sent to the casino >

Country: India

Complaint Summary

A deposit of ₹2,500 was successfully completed from my bank account but was never credited to my Parimatch account. Despite multiple attempts to contact Parimatch support over the past two weeks, I have received no response, acknowledgement, or resolution.

Deposit Details

Amount: ₹2,500 INR

Date & Time: 6 January 2026, 12:31 AM

Payment Method: UPI

UPI Transaction Reference (UTR): 637217188010

Transaction Status: Successful

Bank: Union Bank of India

Paid From UPI ID: 8555018123@yescred

Paid To UPI ID: 8523084641@ptaxis


I have attached the payment screenshot as proof.

Communication Attempts With Parimatch

Sent multiple emails to Parimatch support on different official domains — no reply received

Tried contacting 24/7 customer care, but it only connects to a bot; no option to speak to a human agent

Raised a support ticket through the chatbot

Ticket Details:

Ticket ID: #64768413

User ID: 405012773

Amount: ₹2,500 INR

UTR: 637217188010

It has now been over 2 weeks, and I have not received any response, acknowledgement, or update regarding my issue.

Issue

Deposit successful from bank side

Amount not credited to Parimatch account

Complete lack of response from customer support

Ticket raised but ignored

Resolution Requested

I respectfully request AskGamblers’ assistance to:

Help me get my ₹2,500 deposit credited to my Parimatch account

OR

Obtain a refund if the credit is not possible

I am fully willing to provide any additional documents if required.


Thank you,


staus Resolved
₹2500

Complaint Statistics

Resolved 129
Avg. Amount $ 3,487
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

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Player rating
8.9/10 123 reviews

Top reviews from our players

This online casino makes you feel like you are playing in a land-based casino. They have a huge variety of games, from slots to board games. True, it does not give such an atmosphere as an offline casino, but maybe it also helps not lose your head because you can distract.

Hello! Thanks for your positive feedback. We wish you a pleasant game!

user avatar

For example, I allocate a budget from each salary to have fun in parimatch and pretty well come out in a plus. It is necessary to set a framework for yourself, to be aware not to get into the tilt and excitement, and then the game will be pleasant and, most importantly, not negative. With such success, you can also play chess for money, but you need to understand how much you can lose, and how much you need to save...

Sometimes there are delays with payments, but they said that it depends not from the platform itself, but from the system through which I made a deposit.

Hello! Thanks for the positive words. Your approach to the game deserves respect and only praise. We wish you only win and continue to enjoy the game! All the best!

user avatar

The advantages of this particular casino are that it is easy to access, I did not meet problems with VPN, it offers a wide selection of games, it seems to me that I didn't play one game more than 2-3 times, as I always have a choice, and there are a lot of bonuses! I really enjoyed using it from time to time.

I would like the site to be translated into more languages. It is not always convenient to play in English if you are not a native speaker. It may be important for understanding the bonus instruction.

Hello! We are glad that you like our site :) Our company is constantly working to improve the quality of our services, including the technical side. Now you can see 8 languages available and we are not going to stop there. Thank you for sharing your opinion and wish you more winnings!

user avatar

I liked the attitude of the site administration to the client. I couldn't figure out the first time how to make a deposit correctly. I turned to support. Managers quickly helped, even suggesting which payment system is better to choose. The main thing in this casino is payouts. They do not cheat here and always transfer the winnings, even the minimum.

You can make more understandable deposit instructions. But maybe I just didn't read so carefully.

Hello! Thank you for your positive feedback about the company. We are glad that you like us. If you have any questions - contact the support service and specialists will be happy to help you. We wish you a good day!

user avatar

Very smooth site, fair odds, fair limits. no live chat but the speed of the agents via email have been great.

Overall very smooth. tons of markets to choose from. I use for sports and am happy with it.

The verification process has been confusing and an absolute nightmare. I was able to withdraw before, Suddenly im unable to process a withdrawal. I was asked to provide ID's and a picture of myself holding the ID"s but needing to see my elbows and more and more complications, it was very 1xbet style... (try taking a picture clear enough with a tiny ID beside your head and it need to be crystal clear)

Think about it? had to go ask a neighbour to take photos of me.

These documents were sent Monday morning, we are now Friday. I was told this was passed on to experts. I have asked support multiple times for updates, all I get is constant quotations of this Rule #85 "the timing of the verification of the game account is set individually for each game account"

It's starting to get weird, and not something I really expected from a sportsbook that is on the jerseys of so many professional sports teams. These delays are something id expect from a tiny book run by not so great individuals. the worse part is im only up a few thousand dollars.

I am far from a pro, I bet for fun and entertainment. I hope I dont need to file a complaint with the lisencer etc. It seems a bit surreal to have to wait 5 days for someone to look at a few pictures and realise I'm real. I just hope it does not get to that point. Seems foolish really.

account #889406516

Your limits are fair, the site is awesome and I hope to keep using parimatch. But you try and win money and you cant even withdraw it after making a few withdrawals in the past.

Hopefully this can be fixed, I'd appreciate it alot.

Hello! We apologize for the late reply to you. First of all, we would like to thank you for your review of the site, however, we regret to acknowledge the fact that you have not been verified. As we can see, you have already withdrawn funds. In the further game you are denied by the decision of the administration in accordance with the rules of the company. We have already sent more detailed information about the reasons for the return of the deposit and the cancellation of bets to the representatives of the forum by e-mail.

user avatar

It is important for me that the platform would have as many bonuses as possible that it is easy to use and get more benefits. Parimatch offers players various bonuses that can help them win big prizes, such as free spins on slot machines or cashback on their deposits. Many other sites make bonuses too incomprehensible to use, especially for beginners.

Recently I have been experiencing short-term problems connecting to the site, but the connection is quickly restored. Perhaps this is a one-way problem

Hello! Thanks for the positive feedback! Regarding connection problems, please contact the company's support service so that specialists can check what the situation may be related to. We wish you an interesting game and good mood!

user avatar

It seems to me that the Parimatch Online Casino has the most important plus for such a platform: they are constantly updating the games, adding something new and you do not bother to use this platform. That is, you can choose games for your mood and the amount of money you want to spend / earn.

Despite the fact that there are really a lot of games, sometimes it seems to me that there is little emphasis on live casino. I would like to see more such games.

Hello! Thank you for your interest to our company and for taking the time to leave a review. We will take into account your wishes. We wish you a good day!

user avatar

As an experienced gambler, I have a rather pleasant impression of this platform. There are a couple of pretty nice bonuses here that attract your attention and make you want to use this site again. For me, the most noticeable advantage of parimatch is 1) a lot of games, 2) participation in tournaments or events, so it adds a little bit more excitement while you’re playing, 3) a lot of rewards, so you don’t feel that the platform wants only your money.

You need a good VPN if in your country such websites don’t work. But for me, it is not such a big drawback, but someone may feel uncomfortable in such a situation.

Hello! Thank you very much for such a nice review of the company. We understand that using VPN may not be very convenient, however, in some regions, access to the site may be limited and, therefore, access can only be obtained using VPN. We wish you a good day!

user avatar

My free spins bonus didn't finish crediting ( 30 spins for 5 days). They credited me with spins on a different game that were worth way less than the bonus spins. Also didn't give me the rest of the spins. Horrible experience.

Hello! We are sorry that you had a negative experience. To check the information, please provide the account number, the name of the bonus and the time of its activation.

user avatar

Easy withdrawals, fast winnings, upper chances for jackpots, support faster and helpful, amazing tournaments, great promotions, lucky bet don’t risk.

None, it’s my favorite casino on CIS, please add FS on bonuses, free bonuses, add promo codes, downed wagers for promotions, add events from PR new users

Hello! Thanks for your feedback :) In future we will add many new promotions.

user avatar

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