MonteCryptos Casino

I loved playing here, great variety of slots, my loyalty level pretty high. But will no longer deposit here due to being unable to withdraw to BTC. Issue not resolved.

I loved playing here and had no problem depositing and withdrawing to BTC, only method available to me to withdraw was BTC. Then at the beginning of the year I had $200 I wanted to withdraw. I go to withdraw and it says system error. I tried everything from cookies to browsers but to no avail. I was in live chat every days for 3 weeks. Getting knowhere. It was so stressful. As far as I know issue still not resolved, and I ended up betting my winnings away, rather than deal with getting no communication at all via email, as promised. Still havent 5 weeks later. No answers on problem when go to live chat. Unfortunately another non affiliated casino who uses the same platform has also done the same to me this year, exact same system error on trying to withdraw. And yet again have heard nothing, and been a week. Spent winnings as couldn't deal with stress of getting knowhere with support.

The website doesn't look pretty but the selection of games sure do. Promotions are also enticing enough although some of them can be overwhelming to complete. I tend to stay using the happy hour and free spins bonuses only but I indulge in the Count's Treasure Hunt. It's so fun.

All of the big amounts of prizes and bonuses written in euros are exciting at first but they are quite difficult to get. I tried playing aggressively and could barely get more than 5,000 in profit. I don't like taking such a big play again so I'll stay with my safer tactics for the time being. I just feel like I'm not playing enough if I stayed playing safe.

Very Good game provider and game selection. Games worked fine for me, plenty of bonus options on deposits to although they are not my thing. They offer weekly cashback which many other casinos don't. User interface is well detailed and complex for those who like it that way.

Very slow and lousy customer service when trying to do kyc verification and withdrawals. I feel ignored despite being a very good customer for more than 1 year and having only 1 withdrawal which is still after 2 weeks pending and can't get a response. Not cool.

The constant notification pop-up telling me I'm a vip and to email, a vip manager for the latest bonus is also annoying and they do not stop it even when requested and declined the vip offer. Definitely not treated like a vip despite the status and amount of deposits. Be sure to read Terms and conditions thoroughly as has some unusual terms.

So the design of the casino is good and it is easy to navigate. You can find pretty much every game you can imagine. Documents were processed fairly fast.

So I deposited 80€ using their 100% first deposit bonus. Got the wager done and balance was 4500€ so I requested a withdraw and started to wait.
Next day I got email that I can only withdraw 800€ (10X depo) and they removed the rest of the balance. That's my mistake of not reading T£C. Well then I requested a withdraw of 800€ using the method I used to deposit, like you normally do. They for some reason declined it without saying any reason and asked me to use Wiretransfer. The withdraw got processed 22/10, so I have been waiting for almost a month now without any updates from the casino about my withdrew..

MonteCryptos Casino

November 23, 2020

Hi, thank you for your feedback, if you could please provide us with your username so that we have have a more in depth check on why this issue arrose.

Thanks,
Count MonteCryptos

Its been over a year now that i have been playing at Monte, and i can safely say that the casino has improved a lot! Providers are solid and so are the games. i don't think one person could say something negative about the games. The other great thing about having played at Monte for this long is that i am part of the VIP program and the cashback difference can really be felt.

Had issues with some game bugs and it was very tedious to sort them out. However they do compensate pretty great when there are outages so can be cool sometimes even!

MonteCryptos Casino

August 10, 2020

Thank you for the kind words. We strive to provide players with all the newest game titles. We are glad you are also enjoying the Loyalty program, keep on rocking!

Thanks,
Count MonteCryptos

My #1 pick so far this year!
Have been having a lot of fun on MonteCryptos!
Bonuses are more than generous with a decent play-through. However what really drives me to keep playing there, is the huge choice of games. And of course winning from time to time!

I cannot say much other than the fact that they have been having a few annoying maintenance over the last few weeks. They have stated that they are doing this to improve the overall experience of their players and I support that!

MonteCryptos Casino

July 13, 2020

Thank you for you feedback!
With regards to the maintenances that have been taking place; they will provide the players with a much better experience on our platform as well as ensuring all the latest security updates.

Thanks for playing with us;

Count MonteCryptos

Big Bonuses with regular FS what else could you ask for from a casino! I have been playing via my phone with out a single issue. Games run smooth and don't drain my battery.

MonteCryptos Casino

April 16, 2020

Hi Joanna,

Thank you for your review! We are glad you are enjoying the mobile version. Don't forget you can contact the support with anything you need.

Thanks for playing with us;

Count MonteCryptos

In this time of need, this is the casino to be at! We get a great daily promo of FS as well as more FS everyday with a deposit! I was fortunate enough to have lucky with the FS and managed to withdrawal within 3 days! I am not sure what issues players could have with the support as they always respond fast and are always able to fix my problem. Thanks Monte!

For me a casino is either good or bad, there is no in between. From what I have see this casino is one of the good ones! Deposits are fast and so are withdrawals. For the most part i get my money withing 2 to max 3 days!

As in my eyes this is a good casino its very hard to find something I dislike, possibly the most unpleasant thing that has happened to me was that a bonus wouldn't be loaded and i would need to get in contact with my account manager. However this was always dealt with in a fast manner.

MonteCryptos Casino

April 3, 2020

Hi there Frour,

Thank you for the kind words that you shared. We are pleased to know that you are having a good time at the casino! With regards to there being issues with some bonuses being loaded; i can assure you that majority of errors have been fixed over the last month!

Thanks,
Count MonteCryptos

So many game choices, on PC and on Mobile. Couldn't say one negative word about the mobile platform as it runs very smoothly without any issues. Also most of the games are also available on mobile as well. As a whole been having a great time at this casino with their GREAT bonuses.

There isn't anything I can say negative about the casino. From my experience the VIP support seems competent and to know what you are doing. Only negative point that I could make is that the non-VIP support can be slow at times...

MonteCryptos Casino

February 19, 2020

Thank you very much for you feedback, its well appreciated.

We are very glad that you are enjoying our mobile platform! We are working very hard towards getting all the possible games to be available on mobile as well.

I am also glad to hear that you have been able to solve your issues thanks to the VIP support.

Keep being awsome.

Thanks,
Count MonteCryptos