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Page 3 – Player Reviews for MonteCryptos Casino

MonteCryptos Casino

The casino is closed.

Player Rating 67 reviews
7.7/10
67 reviews
Complaint Response 28 complaints
1 day avg. 28 complaints

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Player Rating
7.7/10 ● 67 reviews

Top Reviews From Our Players

The pokies 600 plus online pokies to play good payouts n it a very fun casino I recommend to all totally like this Casino! It has huge games selection with plenty of different bonuses to choose from! I just passed KYC which took me less than 12h in my experience this is pretty fast. Made my first deposit there with the welcome bonus and I must admit that it was quite fun! I lost it all but it kept me in the game for quite a long time! Great experience so far will keep playing here as I hope to hit something bug soon hehe.

No many free no deposit spins. I dislike that somone can publish a promotion on their page and then say its no longer active.
Be very carefull when you deposit here you might end up with a different promotion then they have in their promotion section.

Bonuses are great, and I like the cashback that it gives with each deposit, great selection of slots, easy deposits, haven't had a win to say about withdrawal, however. But looking forward to a win that I can withdraw.

Free spins, great deposit match bonuses. Monthly awards for loyal players. Loyalty points and extra casino promotions to get an extra bang for your buck.

Free spins bonus withdrawal limits $25.
Some slots have errors during playing
Live chat, sometime slow response
But ask cash back wage are too high

They have a vast Variety of games. Hardly ever any glitches in there gameplay. Live support always are available unlike other so called casinos.Deposit methods are fast. Betsoft games are definitely the games to play along with the lucky software games. My recommendation would be rooks revenge, Fruitbat crazy and more gold digging.

I totally like this Casino! It has huge games selection with plenty of different bonuses to choose from! I just passed KYC which took me less than 12h in my experience this is pretty fast. Made my first deposit there with the welcome bonus and I must admit that it was quite fun! I lost it all but it kept me in the game for quite a long time! Great experience so far will keep playing here as I hope to hit something bug soon hehe.

I think they cold done a bit better in terms of the brand... They are not translated into my local language and there is no live support for it... Anyway that's quite hard to be seen nowadays at least I can practice my english here lol

Great casino with lot of content, lot providers and staff is doing really great job on promotions! You can choose from variety of different game types which is also great.
Payments are also really fast and I enjoy playing on Montecryptos and will continue to play there :)
All recommendations!

Nothing to dislike, everything is very fluently, payments, games, promotions... I wouldn't change anything on this casino..
Keep doing the great job.

They have a vast Variety of games. Hardly ever any glitches in there gameplay. Live support always are available unlike other so called casinos. Deposit methods are fast. Betsoft games are definitely the games to play along with the lucky software games. My recommendation would be rooks revenge, Fruitbat crazy and more gold digging.

Playing there from some time.
They have great VIP support especially Alex and Daniel.
Huge variety of games and very stable live casino stream.
After validation of documents, it was longer that I expected, my withdrawals are reaching me for les than 24 hours.
Will recomend.

My documents for verification have been returned twice before approved, obviously they are following heavy procedures on that.
There are some gems that are not running in my country that I want to play mainly Netent... normal support do not give me proper information and explanation, they do not recommended me to use VPN, VIP one says that technical problem is not in their scope...
So I do not how I can play Netent...

Free spins, great deposit match bonuses. Monthly awards for loyal players. Loyalty points and extra casino promotions to get an extra bang for your buck.

The amount of time it takes to withdraw. The fact you can’t play minimum bet of 20c on dragon shrine. That amount of time it takes to verify identity.

The page layout is good and they have list for for providers that i like.
A great selection of games.
Thats about it for the pros that i can think of.

I dislike that somone can publish a promotion on their page and then say its no longer active.
Be very carefull when you deposit here you might end up with a different promotion then they have in their promotion section.

I do not like anything about this casino. Really, zero. Askgamblers should have some kind of nominations for the worst casino. Montecrypto would be in finals, I am sure of that ;)

This the worst casino in my gambling history. Verification took over 10 days. After they finally managed to verify it I got email from them about my winnings. Becouse I had wager requirement they decline my cashout. I violated their T&C. How? I played restricted slots. Yes, this casino, if you have wager requirement let you play those slots anyway. And it is your fault if you play them anyway.

But hey, that is not all of their bad stuff.

I played two slots where you can buy bonus. After I bought a bonus there was error and I got thrown out of the game. When I reloaded there was no bonus to play.

Chat personal uses just copy paste sentences.

Delaying verification, strange "you can play those slots but we will decline your winnings" policy, bonus buy bugs.
If you are some kind of weirdo and you really want to go over pure hell, do join this casino.

They have a vast Variety of games. Hardly ever any glitches in there gameplay. Live support always are available unlike other so called casinos. Deposit methods are fast. Betsoft games are definitely the games to play along with the lucky software games. My recommendation would be rooks revenge, Fruitbat crazy and more gold digging.

Lack of freebies that come to your account.
Recommendation to gameplay is offering a free tournament weekly for depositing players. Reduce the deposit amounts for deposit matches. Other than that keep up the good work...
👍👍🏼👍

I like the casino because many games, slots and live casino are here for example live casino roulette. It’s my favorite game here. Support is very friendly and helpful. Casino is easy to verify. Many deposit and withdrawal methods. Bonuses are very fair.

At this moment I can’t say anything bad about monte crypto’s casino. All casino features works fast and well. I won’t change anything on this casino. I will deposit next days and let’s see how fast they are in withdrawals.

Its very hard to find any good casino for France and I am happy to know this is a good one! KYC is a bit slow 2 days it took and 2 more for the withdraw of 300 EUR which is rather good. Thats the brand with the most games in France and it has support in FR language which is very nice. I will keep playing here for sure!

I dont like playing with bonuses and they spam me a bit too much... every week at least one time. If they can reduce this it will be best but I can handle this as long as they pay me hehe

Hello STOYAPARI2, Always happy to see winners sharing some good vibe here! Congrats on that! We look forward to see you around! Cheers! Count Monte C.

user avatar

A lot of games, providers to choose, have been won over 1k just of a $5 bet. Chat supports are available 24/7 and they are giving very good freespins to play.

WARNING!!! To be honest, I would not recommended this casino. They will do everything to stoping you from withdraw the money you won. It will be very easy to make a deposit and a lot of bonus there is waiting for you to have you make a deposit, but when you have won some back then they will requires a lot of documents that were very unacceptable. I am choosing Bitcoin as deposit and withdrawal but when it comes to making a withdrawal. They are asking me to provide my proof of ID or Passport, and then they even need you to provide proof of your address too. To be honest, I have playing many casinos online and if I bitcoin as my currency so they will only request my identity. Which is only a Passport or ID because I am not using any card like VISA or MASTER card to making deposit. So my address is not associated with the payment I have made in deposit. I have told them that I cannot provide them my proof of address because it was in the last 2 months. I can provide them my ID that has my address on it or my student id but they rejected. I have chose mBTC as my currency which is secured and protect my information. Just l like 7bit, fortunebet, bitstarz they are not required anything when you choose to deposit and withdraw by Bitcoin. They also asked me to provide them the bitcoin transaction that I made when I deposited and my bitcoin wallet all things like that.
After all, they would not allowed me to withdrawing funds that I won after I have sent them my Passport, everything of my bitcoin wallet information. Just one missing document that is a proof of address.
They are look like a real scam casino that will not asking you anything when you making deposit but will requires a ton of documents when you are trying to take their money.

Hello BAODO1996, Noted! We are on our way to improve the KYC process for Crypto Players and should it will be much easier! Your suggestion makes absolute sense and that shouldn't be like that. We truly apologize for the inconvenient caused and we wish you all the best! Cheers! Count Monte C.

user avatar

This casino is very interesting, it offers games to the tastes of all, slot machines, virtual and live card games, roulette, poker, baccarat and more! unique experience and great!

I waited 4 days for my withdrawal to be processed. the 30/08/2019 it has still not been treated. I canceled it and I played again. I now have 3 withdrawals on hold and I hope they will be processed quickly.

Hey M.VERSTOKEN, Congrats on your winnings! We are glad that you had some fun at MonteCryptos. As you already know, your initial withdraws were not proceeded since you cancel them... Please be patient they will be approved shortly and the money will reach your account within a few days after that! The Count of MonteCryptos will be glad to see you again in his Casino, hopefully next time you will be even more satisfied and give us better rating ^^ Cheers! Count Monte C.

user avatar

Great place to have a spin & win. So many different games from a selection of providers it's hard to chose what 2 play!
Support team are friendly, efficient and just awesome!
What's even better is the VIP Team eg: Daniel & Emma who are friendly generous funny and are all about customer satisfaction!
The Support Teams should get a bonus in there pays!!

Nothing to dislike! Except maybe not enough time to play everything and catch up with the support crew!
All up the casino on a whole is the best Ive ever played at!

Hi Moo84, We are more then happy to have you with us! I will make sure that you will always get the same great experience till now. From all the team, we wish you best of luck! Cheers! Count Monte C.

user avatar

Hello, I play on Montecryptos since 4 month, I have make some deposit and enjoy games on this casinos. I had the luck to hit the HOLMES JACKPOT YGGDRASIL 12k at 0.20ct bet, with 50 euros deposit on montecryptos, it was amazing.
I have make all verification and receive the payment quickly, less than one week for all the amount. So, sure, I recommend this casino, lots of games and providers are available, good promotion, cool and serious support chat + quickly verification account.
Thanks and All the best to the Casino! Cheers!

I dont know what I dislike, maybe EGT providers and more BIT TIME GAMING more can be cool. We have lot of game and they are serious so, I dont have lot of dislike .....

Hello VINCENT5, Your big JackPot hit stays as one of our favorite wins 0in 2019! Hope you are enjoying it and looking forward to see you again in MonteCryptos! Best Regards, Count Monte C.

user avatar

A few months ago I visited and played with my money at this casino and soon returned to it and was very pleased that my account had a gift from the casino. with free spins with which I earned 200+ Euros for withdrawals that I received in my bank account without any problems after about a week. Thanks, guys.

I expected them to quickly send my money but it turned out that there was a technical time in my bank and it was normal to wait 7 business days.

I'm surprised with this casino. They have most wanted provider and games. So happy for netent and Playngo. Till now everything is really good. My only suggestion is maybe live chat and verification to be little bit faster.

I don't think there's any other value . He's still on this black, but it's a bit trickier than it should've been.

We are always happy and motivated to do the best, thank you for the good words Best Regards Monte Cryptos management team.

user avatar

Good layout with nice navigation. I like also mobile version, because many times I use it.
Not many casinos working well on mobile so well done! Everything looks ok for now, especially the bonus system. If you give us personal bonuses and add more jackpot games will be more then good.

Keep going guys!

Standard selections of slots, Live Casino tables and payment options, only downside is the slow payout.

It's a nice looking casino with good bonuses. I didn't had any problems with deposits and the good thing was that they proceed my withdrawal very fast. Keep looking on this casino.

Even when it's closed for Sweden it's one of the good casinos last year

Hello KRISBMAN, Thanks for the kind words! Currently we are looking in to obtaining a Swedish License! Hopefully you will be able to play with us again by the end of the year. From the whole team of Monte Cryptos we wish you all the best! Cheers! Count Monte C.

user avatar

Broad selection of games , easy to navigate through the page

Well, the customer support and the bonus program is slow and failing. The cashback program in specific . Lost 3000 sek and according to their site im eligble to 10% cashback. The cashback is given on mondays, so i contacted support on monday and asked why my cashback havent arrived, they said it will appear on my account 00.00 CET. Well no money appeared and support was unable to give any other bonus as compensation. So they forwarded it to the manager who takes forever no answer after 48 hours still waiting. Support just giving standard answers, will look into it as soon as possible, still no compensation with freespins or cashbonus.

If you deposit money here and expekt a cashback bonus, dont use this casino. They dont live up to their own rules . Never seen this behaviour before from a casino, at least its goodwill and manners to give a bonus while waiting, was sitting up three hours after 00.00 cet and waiting

Dear GNIDJI. Thank you for the review. Unfortunately this week we experienced major update related with our cashback algorithm. Our DEV team worked very hard to to implement new features in Wednesday morning which will provide much more benefits to all players in the future. All weekly cashback were given in Wednesday afternoon, also in order to compensate all affected from the issue players were added additional 5% on the weekly net loss ( including you :-), take a look on your account. We are deeply sorry for the delay, but sometimes updates take longer than planned. Hope that we will see you soon, enjoying on our big selection of games. Truly yours Monte Cryptos Management Team

user avatar

Very big selections of slot, fast customer support and fast payout, I'm really surprised of this casino.

Dear Broko_92. Thanks for the positive feedback, we are trying to improve each day in order to deliver the best customer experience in Monte Cryptos casino. Your comment is confirming that we are on the right way! Thank you once again. The Count is counting on you! Best Regards Monte Cryptos Management Team.

user avatar
Inactive user
8/10

I like the layout and look off the site is working smoothly, good game selection.

This is not dislike yet but it starts to annoy me the withdrawal times seem long to me, ive made withdrawal on tuesday and now at friday evening its still waiting there in a same state. Lets see how long it takes to actually arrive to my account. All else seems really good.

+Fast support
+Good bonuses
+First time it was good

-First time I played week ago, they didn't have any restriction of slots during wagering deposit bonus, yesterday deposited and though they still didn't have but they added like all most popular netent and microgaming slots to restricted slots list.
-A lot wagering if take deposit bonus

Dear Elyseen600. our T&C were changed on 24th of December, you have been personally informed on 25th after login and you have accepted them. Updating bonus T&C is somehow business as usual for casinos, but because one of our core values is transparency there are no hidden text in MonteCrypto casino. All customers are informed straight forward about any changes. We are restricting less then 2% of our games and only for wagering of the bonus money, you can still win on them and to wager or the rest +1300, sounds like a good deal, right. Looking forward to see you again in MonteCryptos. Wish you Happy New Year! Best Regards MonteCryptos Support team

user avatar

-Nice layout
-A lot games/slots providers
-A lot bonuses

-Bad customer live chat 1 minute is 15 minute wait
-Bad bonus requirements with big wager and so many slots not wager
-Not recommend anyone

Dear Teemu132 Every feedback from a customer is very valuable to us! After investigation we found it out that the average response time by our support agents is 23 seconds for December 2018 and 35 seconds during Christmas days. Support standards are saying that this is a quite good, but of course we will improve in new 2019. Wishing you Happy New Year and hope see you again in Montecryptos casino. Best Regards MonteCryptos Support team

user avatar

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