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Megawins Casino

Player Rating 51 reviews
7.8/10
51 reviews
Complaint Response 7 complaints
2 days avg. 7 complaints
What we like
  • Instant-play casino games
  • Available on mobile phones and tablets
  • Live chat open 24/7
  • Website encrypted with SSL
  • Live casino available
What we don’t like
  • No alternative support options
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

user_avatar Irena D.

Megawins Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://megawins.com/
Established
2016
Licences
Curacao Gaming Control Board
Company
Direx N.V. Casinos
Affiliate Program
MegaWins
Languages
English
Casino Type
Instant Play, Mobile, Crypto Casino

Megawins Casino is an online casino featuring a variety of online casino games, from online slots to table games. The casino is powered by NetEnt, SoftSwiss, Endorphina, Amatic Industries, Betsoft, Ezugi and others. Players can access the mobile casino on their portable devices and play live games in the live casino. Megawins Casino is licensed and regulated by the Curacao eGaming.

Restricted Countries and Territories

Players residing in certain countries are not accepted at the casino. The list of restricted countries includes but is not limited to Spain, Netherlands, the United Kingdom and the United States of America.

Mobile Gaming

Megawins Casino is a mobile casino, which means players can spin the reels of mobile slots and play other mobile casino games on their mobile phones and tablets.

Security and Fairness 

The casino website is secured with the industry-standard SSL encryption, which ensures players' private information and data are safe at all times and never disclosed to third parties.

The games found in the casino are provably fair, especially since the SoftSwiss slots come with a provability widget which verifies the fairness of the games. In addition, NetEnt and Microgaming are regularly tested and monitored software providers, so players can rest assured their games are, too.

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Complaints

Read the complaints other players have left for Megawins Casino. Learn more about complaints.

Show all complaints
Submit complaint
Didn't process my $450 withdrawal, won't say why
Hi, I have played twice into Megawins casino last week.On 1st deposit they didn't add bonus and advised I have to make another deposit to get bonus.So,I made deposit for 2nd time got bonus for play,I played only Bonanza slot and ended my session when my balance was $450.In the mean time my wager requirements done.So,I made withdraw request of my winning then uploaded all required documents as per their request and logged of my session.After two days I tried to login but I couldn't,went to live chat but chat option is unavailable.Now I don't know what to do.It will be highly appreciated if you could help me.Thank you.
staus Rejected
$450
Payment of €6,500 delayed without any reason
I play in this casino since more than 6 months and i deposit a lot there, i won one time 1200€ and they proceed with my withdrawal within 10 minutes, i won since 5 days around 6500€ and till now the witdrawals still pending.
I contact the vip support many times and every day they told me that my withdrawal will be processed shortly.
I need my withdrawal now without any further delay.
staus Resolved
€6500
Unfair delay on verification process
Hello,

So i openned account on megawins.com and deposited 50 euro and won 700 euro and decided to cash out. Seen they have an upload documents section so i uploaded everything that was requested there. (Bank statement,Proof of ID and card pictures). It was friday night,saturday i went on the chat and asked how long it will take to get verified and they told me that there is nobody from security team on the weekend,so clearly i had to wait untill monday (fair enough).

By monday i played a bit more and reached to 1300 euro . And here it gets interesting i went on the chat again on monday and asked if they can verify me,the operator told me it takes up to 24 hours but also to make sure to upload a selfie holding my ID (THIS WAS NOT MENTIONED IN THEÝRE DOCUMENTS SECTION) . So tuesday morning i uploaded the selfie as well in that section ..about midday i went on the chat again since more then 24 hours passed since monday morning,this time i had 2300 euro in my account(yes quite lucky) and the operator simply told me to wait a bit more and to not worry as there is a tag on my case and that security will see first thing in the morning(WHAAAAT ? ANOTHER DAY TO WAIT..48 HOURS NOW)..hmm ok.
Wednesday i noticed that the bank statement wich i uploaded just past the 90 days so to avoid any delay i reuploaded a diferent page from my bank statement,from december. And i contacted the chat again midday as i had no answer from this security team ..this time with 2700 euro in my balance waiting to cash out. And surprise surprise the bomb gets dropped,because i reuploaded documents my case got somehow at the bottom list or something so the clock got reset to 24 hours each time i uploaded a file (but remember,with the selfie it wasn't mentioned in the documents section,so it's they're fault for delaying this). All this days i was checking my email every 2 minutes hoping the secuity team will verify me..i'm a scheptical person and i was worried they won't pay me(i still do believe that they wait for me to loose the balance).

Anyway on wednesday after talking to Christina on the chat (probably the manager) for about 30 minutes she assured me that tomorrow starting 09:00 UCT time the security team will get me veryfied as she put o priority tag on my case and that they will get back to me for sure,remember i was very pushy and Christina very kind to assure me that thursday will get sorted. So finally i had some piece of mind that this will end thursday(today). But today i recieved an email from the support( not the security team) saying that '' we put a priority tag on your account and we expect that the security team will verify your account during today'' .This basically disregarded everything that Christina said a day before,it wasn't for sure today anymore. So i went back to track Christina on the chat and again she explained to me that they follow the protocol and it will be veryfied today for sure,but i asked her for the security email to contact them myself.
They replied shortly to my email and they said to have patience and that tomorrow they will verify my account..so now i have to wait another day for them to take a look at some pictures. It is clear for me that they will say that it will be on monday ..and so on,they simply don't like the fact that i won 2700 euro with only 50 euro.

Also i'm going on holiday for 16 days on sunday and probably i won't be able to acces my account from a diferrent country (they know about that as well) . I'm hoping if you guys contact them and ask them to stick to they're word and verify those pictures today as they keep saying they do. If not i hope you pin this somewhere so people can avoid this casino,nobody disurves to go through this,we are customers after all.
staus Resolved
€2700
Severe breach of terms & conditions
Dear Askgamblers support,

Summary:
On the 18th of September 2018, I opened an account at this casino and made my first deposit. I provided all the required documents for verification purposes in order to have a win processed. All was good and my account was verified.

I have had gambling problems and therefore I have self excluded myself at a lot of casino brands.

Megawins is part of the known Direx Group. I am a citizen of the Netherlands. Here is the link to their terms and conditions. https://help.megawins.com/terms-and-conditions/terms-and-conditions-of-megawins/terms-conditions-of-megawins

In 3.2.8. of their terms and conditions it is stated: Customers from Netherlands are restricted from playing for real money and Bitcoins.
In 3.10. of their terms and conditions it is stated: If you are a player from France, Spain, the Netherlands, the UK, US or any of its states, you won't be allowed to play real money wagering games including bitcoins. These terms and conditions have been effective from: May 25th 2018 and Last Updated: July 3rd 2018.

At all of Direx group's casinos, players from the Netherlands are restricted. At this casino as well as you may read in their terms and conditions, but they acticated my account, verified my account with all the necessary documents, let me deposit huge amounts, let me wager etc, processed some withdrawals etc.. This is against their own terms and conditions, thus it is illegal. It is a severe breach of their terms and conditions and against their own polity, their group's policy etc.

As I have submitted a complaint earlier, with some other points I will skip that.

I have sent several mails to Megawins, I will send them seperately to [email protected], as per suggestion of your own customer support agents. Currently they have blocked access to my account, without any prior notice. I am unable to access my account, therefore I am unable to send you the deposit transcript. What I will do is, I will give you my bank statement with the deposits to their casino highlighted, from the 1st deposit to the last deposit. I deposited through my creditcard as well, I am sending those statements as well. What more prove can I give for you to see the deposits.

The concerned amount equals to more then 35.000 euros from the 18th of september onwards.
Unfortunately they are not responding to my queries to settle this matter. I received an email, that the matter is escalated to the manager at Megawins.

Megawins has unfortunately not taken responsibility as a professional casino that would protect its customers and act according to terms & conditions, law and responsible gaming policies.

Solution: All money deposited to be returned from the first deposit to the last deposit. Any winnings I had they may deduct from the deposited amount.
staus Resolved
€38609
Unable to set deposit limits, giving misleading information
I joined this casino as it looked pretty decent- nice, clean layout and good welcome bonus. I searched the website all over to find a way to set a small monthly deposit limit of 20 euros a month, but to no avail so decided to deposit anyway and contact their customer support in the mean time. I ended up depositing 170 euros (way over my desired 20 that I like to play for the fun). If I was able to set a deposit limit, this would not have happened. Customer service replied saying they are unable to set limits and that I can do so on their website. Checked their website again, but definitely no way to set limits. I then contacted their live chat who also confirmed that they can not set limits and that there is also no way for me to do so myself. I have never heard of this in all the time I have been gaming and this is a pretty standard request these days. I would like my deposit money back.
staus Resolved
€200
275 € delayed paying, no communication at all
I withdrawed the amount of 275 Euro on 14th August 2017. I uploaded my Documents on 15th August 2017 but they are still pending. Until now i did not recieve a message. I tried to find the support but there is not chat avaible and no Email on the site. I tried this email [email protected] that i found by google but no answers. I even went through every Spamemail but cant find anything. I hope to get in contact over Ask Gamblers. Kind regards, F. Mandelbaum
staus Resolved
€275
Unjustified confiscation of 0.634 BTC winnings
On July, 29, 3 days ago I signed up on megawins.com, deposited .18 BTC and played for a couple hours, after which I was lucky enough to grow my balance to .634 BTC. I tried to withdraw in the evening. The following morning, I received an email about my account being suspected for multi-account, and was requested ID, a picture of me holding my ID, a bank statement to prove the address, a screen of my deposit and a screen of whatismyip.com Email went unread till the morning of July 31. On Aug 1, I had the intention of having all of my bitcoins of my private wallets thanks to Bitcoin.com recommendations, so as soon as I read my email, I sent my documents in and contacted support and asked them to keep an eye on the withdrawal, because I wanted to have the possibility to spend my Bitcoin Cash. Chat: http://imgur.com/a/dV9iB After that I, the night of July 31, I received an email stating that my account was gonna be closed for double spending and my funds confiscated! Obviously, I didn't double spend. Tx id of the deposit is: 62a3240be0919d7d933b1263e8df7416cdf4379d82ad7c30786ba17a32b287d7 I also sent them a screen of a transaction of my depost: http://imgur.com/xEZ1iqI.jpg Email from the website claims that they reserve the right to void wins done with 0 confirmations. However, my account was credited with bitcoins and I risked quite a bit to win those .634 BTC. Most of the time I'd have lost my deposit and the casino would've made a win, I can't believe there is any casino license that allows them to claim my balance in the small chance I don't lose it, unless of course they have sound proof of fraudulent behaviour, which they don't. In fact – I haven't told this to megawins, because I don’t trust them to solve this privately anymore – a day before that transaction, I made a deposit on bitcoinpenguin.com. I also bet as soon as I was credited, and I withdrew, “luckily” at a loss of .1 BTC. I hope this remove the doubt of me having any bad intentions with this transaction. http://i.imgur.com/0zuwEIf.jpg bitcoinpenguin.com, who is also on askgamblers.com, can confirm. I didn't dispute with megawins.com after the email. I decided to come and post here. What I believe at this point is they were trying to seize my funds since the start, possibly due to the huge number of Bitcoin that were being withdrawn due to the hard fork. Or worse, that they didn't have the funds to pay them anymore. Fact is, I wasn’t credited my .634 BTC. I hope that I am wrong and that they honour my risks and credit me my .634 BTC. I also hope that the .634 BCH they embezzled by keeping my BTC for more than their own self-imposed 24 hours withdrawal window be credited to me, as the BCH alone it’s currently worth more than 300 USD. P.S.: To keep this in perspective for future readers, in case this compliant stands: .634 BTC = 1775 USD while .18 USD = 500 USD.
staus Resolved
$1775

Complaint Statistics

Resolved 6
Avg. Amount $ 9,290
Avg. Complaint Duration 18 days
Avg. Response Time 2 days

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Player rating
7.8/10 ● 51 reviews

Top reviews from our players

noite2 badge
6/10

I have played here once, things were working just fine. Good bonuses and good wagering requirement on bonuses.

They promoted that they "finally have microgaming on their site, the game's etc". Got an email regarding it, but yet, they actually doesn't have. So that was odd. Normally it will be promoted when new game's are really added. So we'll see when they are actually there.

Helpful () Message

Hey NOITE2, I apologize that you were informed we had Microgaming on our site. Unfortunately we do not currently have these games, but are working on having them added in the future. I checked with our marketing team, and we never sent out an email about Microgaming, but I do know it was listed on our review page at a few third-party websites (which we have since removed). If you don't mind sending a message to our support team with this email you received, we will investigate. Thanks, Megawins

user avatar
hajnrih badge
8/10

Megawins is a brand new casino which came online in 2016. They belong to the Direx N.V. Group of casinos, which for me is a safe and reliable group of casinos to play in. They have a nice website with easy navigation and a great offer of video slot games. Players can find casino games coming from several software providers like NetEnt, Microgaming, SoftSwiss, Endorphina, Amatic and Betsoft. They also have live chat support which is available at all times and will resolve every problem you might have.

They also have a good selection of welcome bonus promotions for all new players. On your first deposit here at Megawins Casino you will get a 110% match deposit bonus up to $150, for your second deposit a decent 50% match up to $150 and for your third deposit a 25% match up to $150. These are all great bonus promotions since the minimum deposit to claim a bonus in the casino is only $10 and the wagering requirement is only 35 x bonus amount. With this small wager Megawins casino has one of the lowest bonus wagers across Amatic casinos.

I already made several deposits here and had one withdrawal so far. You can say that I’m still in a small plus. I didn’t manage to make a withdrawal here from the first deposit bonus, but I did manage to cash out on my second deposit. I made a small 30 euros deposit, with 15 euros of bonus money added to my balance. I played some of my Amatic video slot games and in the end I managed to complete the wager and withdrew 150 euros. I didn’t know what the timeframe for withdrawals was in Megawins casino. I uploaded my documents and made a withdrawal request. My documents were approved and the money was on my Neteller account in the morning. So I can say that Megawins is a safe and reliable casino to play in.

Helpful () Message

Hey HAJNRIH, Thanks for taking the time to leave a review. I'm glad you like our Amatic games, and congrats on the win! Thanks, Megawins

user avatar
zerooo badge
9/10

Megawins Casino is pretty new online casino which has video slots powered byNetEnt, Microgaming, SoftSwiss, Endorphina, Amatic Industries, Betsoft and Ezugi. I joined Megawins casino a few weeks ago while I was looking for some new online casinos which have NetEnt games.

Before I created account at them, I went into promotion site and I read bonus rules for welcome bonus. Since I found out that I could claim welcome bonus I created account and I made a small deposit of around 20€ in bitcoins to them. The bonus money was credited right away into my account. First I started to play Dead or alive, but I didn't have any luck on it. I decided to try out Microgaming slots but those games were not so nice to me and in the end I lost the money. I had some good time here while I was playing, but once again – without any good withdrawal here. Anyway I like their casino, it has nice design and a lot of different games. The bonuses for deposits are good, maybe I will play here one more time in near future… to try my luck one more time. Hehe.

Otherwise I think this casino is a good online casino and I have trust in them. I don't think you will have any problems if you stick with all their bonus rules. Now when I write about bonus rules – I like Megawins casino because of bonus rules too – when you will play with bonus founds: all video slots have 100% contribution to wagering requirements which is really great and rarely seen in any online casino. And because of that I will rate them high! I hope that they will not change this into the future. My ratio for this casino will be 9 out of 10 possible stars.

Helpful () Message

Hey ZEROOO, Thanks for sharing your feedback. We do not plan on making any changes to the bonus contribution for video slots in the future. Thanks! Megawins

user avatar
tomy34 badge
9/10

I have been playing at megawins for more than a month and I am still satisfied. Fast payment and online help take care of me in french. Casino very pleasant and pleasant.
Bernard

Frankly, nothing negative about this casino, except that netent is not playable for the French.

Helpful () Message

Hey Bernard, I'm glad you are enjoying Megawins Casino and have been satisfied with all that we have to offer. We look forward to providing you with the same level of service in the future. Thanks, Megawins

user avatar
KainLTD badge
8/10

Won 1100€ - Took 2 Days (inkl. Verification) to recieve my Money to my Bank. Thats great.
Lots of games.
Nice design

You get lost very fast in the design, I like it, but you need some time to find the right places.
But nothing really bad in this casino.

Helpful () Message

Hi Kainltd, Congrats on the big win! If you have any suggestions that would improve your experience at our casino, please send a message to our support team and we will definitely consider it. Thanks! MegaWins

user avatar
zoltan8686 badge
10/10

Hugh list of slots many buses (free spins, deposit bonus, chashback, comp points. Support available almost 24h.

This is new casino, but nothing negative. This casino could be in future one off the best.

Helpful () Message
jallalei badge
7/10

Games are easy to find, and a lots of different game providers. Website is easy to navigate. No deposit bonus is very nice

Unfortunately the waggering doesn't show...it would be nice if it is showed how many times one need to wagger.

Helpful () Message

Hey Jallalei, Thanks for the feedback. We are currently working on implementing a wagering indicator on the site to show the progress during active bonuses. Thanks! MegaWins

user avatar
ponczu badge
9/10

Casino with great bonuses, really nice interface. In Megawins I have all games that I like to play and one important thing this casino offer all Payment Method i need and mouch more off course ;] Support on this casino is fast and efficient.

Still looking :) Maybe I should win more money on my favourites slots. I need a little bit more luck. Thats all

Helpful () Message

Hi Ponczu, Glad you're enjoying all of the games at MegaWins, and we wish you a happy New Year! Thanks, MegaWins

user avatar
ciawaros badge
8/10

Casino very nice, clear graphics, fast registration, no deposit bonus immediately available for Polish players, a lot of games, accessible mobile version. I recommend it strongly.

Ddifficult to choose the game in the mobile version.

Helpful () Message

Hi Ciawaros, Thanks for taking the time to provide us with feedback. If you'd like, you can send a message to live chat with more details about the issue you were having selecting games on mobile so we can investigate this further. Thanks! MegaWins

user avatar
tomy34 badge
8/10

Very good casino, payments are fast and finally a casino or fun. Free spin. The online help is efficient and very kind. I recommend this casino.

Bernard

Nothing is all right French help would be welcome.
Nothing to say negative.

Helpful () Message

Hi Bernard, Glad you're enjoying MegaWins! We are always looking to improve the experience of our players, so I will pass along your feedback about offering French support. Have a great weekend! Thanks, MegaWins

user avatar

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