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LuckyStar Casino is closed, please try these instead:

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LuckyStar Casino

Player Rating 36 reviews
7.1/10
36 reviews
Complaint Response 7 complaints
2 days avg. 7 complaints
What we like
  • 0-24 withdrawal timeframe
  • Mobile-friendly design
  • Live chat open 24/7
  • High Rollers friendly
What we don’t like
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


LuckyStar Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.luckystar.io
Established
2015
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino

LuckyStar Casino is a user-friendly online casino with an abundance of online slots and table games powered by Netent, MicrogamingBetsoft, iSoftBet, GameArt and Xplosive. The casino offers the option of live gambling with a live dealer. Moreover, the casino allows players to access it via their mobile devices and enjoy online casino games on the move. LuckyStar Casino is regulated and licensed by Curacao eGaming.

Restricted Countries and Territories

Only players residing in the United States of America and its territories cannot currently open an account at LuckyStar Casino.

Mobile Gaming

The casino’s website is responsive which facilitates accessing the casino via various devices. Apart from that, LuckyStar Casino features a fully-equipped mobile casino which allows players to spin the reels of their favourite slots on their mobile phones and tablets.

Security and Fairness

Players can rest assured their sensitive information will remain private as LuckyStar Casino implements the trusted VeriSign SSL encryption which provides them with the highest security available.

As NetEnt is a licensed, verified and trusted software provider, the fact that LuckyStar Casino stores NetEnt slots ensures players will be treated fairly while playing their games.

StallCation

Complaints

Read the complaints other players have left for LuckyStar Casino. Learn more about complaints.

Show all complaints
LuckyStar Casino - Long awaited withdrawal
Dear AskGamblers Dispute Team,

I urgently request your intervention regarding my ongoing dispute with LuckyStar3.io.

For the past two months since winning, I have been subjected to constant withdrawal delays, repeated cancellations, and irregular payment patterns. Despite numerous emails to the finance team, I have never received a single response. When I contact customer service, they repeatedly tell me they “cannot help” and that only the finance team can resolve it — yet no finance manager is ever available except via email, which goes unanswered.

This is not just an inconvenience — I have clearly explained to the casino that these funds are critical for my livelihood and to support my family. Still, the obstruction continues.

Additionally:
• Payments to my CoinSpot account have been inconsistent and unexplained.
• After four days of payments, there was an 11-day gap with no payouts, followed by only two more payments, and then another 6-day gap with no activity.
• This has dragged on for over 60 days, leaving the majority of my winnings unpaid.
• I have proof that my account balance reached as high as $169,000, yet the operator continues to stall and delay without justification.

The full details, including rapid cancellations and invalid transaction records, are documented below. Given the amount involved and the prolonged non-payment, I am asking AskGamblers to treat this case as urgent and high-priority to secure the immediate release of my remaining winnings.
staus Unresolved
$221000
LuckyStar Casino - Withdrawal cancelled and funds confiscated

Hello AG!

Last Saturday I received an email from LuckyStar casino saying that they will cancel my withdrawal request (320€), basically, because “how” I made the deposits and played the free spins (i made some deposits of 20€ and 25€ with bonus - sets of wager free free spins, claimable UNLIMITED number of times) They said: “in order to obtain new sets of free spins, all unused sets of free spins must be finalized.” On my answer to them I explained that was exactly what i did. I have screenshots that show information about the hours of my deposits and the hours of my gaming sessions. I played one set of free spins and then did another deposit and played the new one, and did the same on all other occasions. I do not accumulated the free spins and played all at once. It’s completely false that claim.

Another thing: i m a regular player of LuckyStar since 2021 and I took several wager free bonus in these 2 years. I always met the gameplay requirements, did several deposits and my bonus gameplay (deposits / bonus play) were always the same, absolute nothing different from this last time. And ALWAYS my withdrawals requests were approved. As you can see on screenshot attached: Several deposits of 20€ or 30€ associated with bonus (no wager spins) and validated withdrawals requests. Exactly the same kind of promotion / bonus. In all occasions, I played the set of spins one by one because they was claimable UNLIMITED number of times.

They cancelled my withdrawal request and confiscated my balance (320€). They also didn't reply to my last email (sent on Saturday) on which I explain everything what I m saying here.


Thanks in advance!

staus Resolved
€320
LuckyStar Casino - Closed account and confiscated money with unjustified accusations

I have played several times at this casino over the course of around half a year.

It wasn’t going great for me and I have quickly lost around 6-7 thousand euros. In the end I had ended up depositing around 7500 euros and during few last sessions started doing mostly high bets hoping to win my money back.

Finally luck turned my way and I even finished with some winnings of around 1500 euros. I have decided to stop gambling at that point for a good while and cash out the money. I have noticed then that the casino only allowed cash outs at a maximum 1000 eur at a time. After requesting and getting my first cash out, LuckyStar asked that I provided additional documents, which I went out to get. To my surprise, when I wanted to log in to my account to upload the requested documents, I found my account to be inaccessible. I have also received an e-mail stating that I was being accused of card counting, as it seemingly falls into the category of ‘suspicious betting patterns’ that is prohibited in their terms and conditions, and that their decision to void my account was ‘final’ and they ‘will not engage in any further discussions’.

Basically, the way I understand, LuckyStar didn’t like that I won, threw out ‘suspicious betting pattern’ card at me and kicked me out not only taking my winnings, but also 7500 euros of deposit! If the same situation were to happen in a real life casino, I strongly believe it would pass as a criminal violation i.e. theft, regardless of casino’s internal policies.

I therefore seek your help to get my money back and hopefully stop LuckyStar from stealing other people’s money in the future.

staus Resolved

Complaint Statistics

Resolved 4
Avg. Amount $ 24,812
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

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Player rating
7.1/10 36 reviews

Top reviews from our players

Easy to register, performance good and slot selection pretty good! Like the GameArt slots which I've never played before.

Kept me entertained for a couple of hours and generally nice casino site :))

Nothing, but will confirm once my withdrawal is processed!

Hello molltrud, Thank you very much for nice comments. I hope we will entertain you for many more hours :)

user avatar

Good design and very user friendly. Hope they will keep updating it.

No FDB on NetEnt slots (my favorite slots). The other slots are very limited.

Thank you for your comment icebond. In the very near future Welcome Bonus for NetEnt games will be available too, we are working on it :) As well, new games and game providers are constantly added as part of our everlasting efforts to improve and bring our players the ultimate gaming experience.

user avatar
Inactive user
10/10

Tried this casino today, though welcome bonus is for netent games as well haha
So for first time played gameart and xplosive soft and love it, won a little bit xD
guys from support are very awesome and cool :) hope withdraw gonna be fast as well.

Wish you the best of luck in your improvement :)

Hi jubas. Thank you very much for nice comments. I am glad you dig GameArt games and most of all it's nice to hear good things about our support. Congratulations on your win! Your withdrawal is sent already :)

user avatar

There is a wide selection of games including all of the top Netent games and other providers also.

I got the 200 % bonus .after i opened a Netent game and my bonus was not there that's when I released after reading all the terms that you can only play your money when tied to a bonus on a game provider called game art and they are pretty poor games. If I knew that at first I would have never have accepted the welcome bonus.

Hello colin. Thank you for your comment. As you were offered by our Live Chat Support I can offer you again 50% Cashback for your next deposit (what is our regular welcome bonus replacement for players who wish to play NetEnt games only). Feel free to use it any time.

user avatar

Nice looking Casino, minimalistic easy to navigate. Very nice selection of games slots and Live casino.

I have took the 50% cashback special they offered me instead of welcome offers since I did not like Idea of not playing NetEnt games as well. Turns out that in theirs cashback is real cash without any restrictions. First time seen this. Good job.

No Microgaming games that I like so much and selection of weekly bonuses and free spins would be great.

Thank you very much the_g, we appreciate it. As for the "Negatives" Microgaming will be part of our offer as well very soon and Free Spins and Bonuses are available. Just ask our friendly Live Chat Support for current offers at any time. Good luck!

user avatar

Its Nice site but the welcome bonus is not for Netent Games

3 Different welcome bonus and non of them is for Netent Games.

Hello Maroun D. Than you for your Review, we appreciate all comments. We currently have 2 Different Welcome Bonuses. Since you didn't like either of them, and we try to do the best we can for all of our players, you were effered the third Bonus - our Special 50% Cashback Bonus with NO restrictions with which all games can be played. Offer stands and you are welcome to claim it any time.

user avatar

LuckyStar Casino News

Read all news about LuckyStar Casino, check for updates and stay tuned for exclusive bonuses.

Join the LuckyStar Casino Party For No-Rules Casino Spins!
Promotion Join the LuckyStar Casino Party For No-Rules Casino Spins!

We’ve found a party, and you’re on the guest list! Get ready to pump up the volume at LuckyStar Casino because you can claim extra spins with no rules! Lucky’s Jammin’ Good BonusesYou can claim an unlimited quantity of casino spins when you groove into the party at LuckyStar Casino. Their ultimate spinning party is well underway now, and you can claim three sets of spins, depending on your budget. There’s no dancing at this party, just spinning! Head to LuckyStar Casino to decide how many spins you want to party with.You’ll get no-rules casino spins up until 27 July if you’re a member at the casino. How many spins you claim is up to you!Decide How Many You WantYou can claim these spins in unlimited quantities, and they do not impose further restrictions on your deposits. Here is what you can claim:Make a €20 deposit to receive 20 spins on Spinions Beach Party, Reno 7s, Carnaval ForeverMake a €40 deposit to receive 30 spins on The Rave, Mariachi Party, Prime ZoneMake a €60 deposit to receive 50 spins on Vegas Riches. Lilly Palmer, Sin City Nights You’ll get the spins credited on top of your deposit, all we ask is that you check the terms and conditions before you play. Enjoy the party!

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