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LuckyStar Casino is closed, please try these instead:

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LuckyStar Casino

Player Rating 36 reviews
7.1/10
36 reviews
Complaint Response 7 complaints
2 days avg. 7 complaints
What we like
  • 0-24 withdrawal timeframe
  • Mobile-friendly design
  • Live chat open 24/7
  • High Rollers friendly
What we don’t like
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


LuckyStar Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.luckystar.io
Established
2015
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino

LuckyStar Casino is a user-friendly online casino with an abundance of online slots and table games powered by Netent, MicrogamingBetsoft, iSoftBet, GameArt and Xplosive. The casino offers the option of live gambling with a live dealer. Moreover, the casino allows players to access it via their mobile devices and enjoy online casino games on the move. LuckyStar Casino is regulated and licensed by Curacao eGaming.

Restricted Countries and Territories

Only players residing in the United States of America and its territories cannot currently open an account at LuckyStar Casino.

Mobile Gaming

The casino’s website is responsive which facilitates accessing the casino via various devices. Apart from that, LuckyStar Casino features a fully-equipped mobile casino which allows players to spin the reels of their favourite slots on their mobile phones and tablets.

Security and Fairness

Players can rest assured their sensitive information will remain private as LuckyStar Casino implements the trusted VeriSign SSL encryption which provides them with the highest security available.

As NetEnt is a licensed, verified and trusted software provider, the fact that LuckyStar Casino stores NetEnt slots ensures players will be treated fairly while playing their games.

StallCation

Complaints

Read the complaints other players have left for LuckyStar Casino. Learn more about complaints.

Show all complaints
LuckyStar Casino - Long awaited withdrawal
Dear AskGamblers Dispute Team,

I urgently request your intervention regarding my ongoing dispute with LuckyStar3.io.

For the past two months since winning, I have been subjected to constant withdrawal delays, repeated cancellations, and irregular payment patterns. Despite numerous emails to the finance team, I have never received a single response. When I contact customer service, they repeatedly tell me they “cannot help” and that only the finance team can resolve it — yet no finance manager is ever available except via email, which goes unanswered.

This is not just an inconvenience — I have clearly explained to the casino that these funds are critical for my livelihood and to support my family. Still, the obstruction continues.

Additionally:
• Payments to my CoinSpot account have been inconsistent and unexplained.
• After four days of payments, there was an 11-day gap with no payouts, followed by only two more payments, and then another 6-day gap with no activity.
• This has dragged on for over 60 days, leaving the majority of my winnings unpaid.
• I have proof that my account balance reached as high as $169,000, yet the operator continues to stall and delay without justification.

The full details, including rapid cancellations and invalid transaction records, are documented below. Given the amount involved and the prolonged non-payment, I am asking AskGamblers to treat this case as urgent and high-priority to secure the immediate release of my remaining winnings.
staus Unresolved
$221000
LuckyStar Casino - Withdrawal cancelled and funds confiscated

Hello AG!

Last Saturday I received an email from LuckyStar casino saying that they will cancel my withdrawal request (320€), basically, because “how” I made the deposits and played the free spins (i made some deposits of 20€ and 25€ with bonus - sets of wager free free spins, claimable UNLIMITED number of times) They said: “in order to obtain new sets of free spins, all unused sets of free spins must be finalized.” On my answer to them I explained that was exactly what i did. I have screenshots that show information about the hours of my deposits and the hours of my gaming sessions. I played one set of free spins and then did another deposit and played the new one, and did the same on all other occasions. I do not accumulated the free spins and played all at once. It’s completely false that claim.

Another thing: i m a regular player of LuckyStar since 2021 and I took several wager free bonus in these 2 years. I always met the gameplay requirements, did several deposits and my bonus gameplay (deposits / bonus play) were always the same, absolute nothing different from this last time. And ALWAYS my withdrawals requests were approved. As you can see on screenshot attached: Several deposits of 20€ or 30€ associated with bonus (no wager spins) and validated withdrawals requests. Exactly the same kind of promotion / bonus. In all occasions, I played the set of spins one by one because they was claimable UNLIMITED number of times.

They cancelled my withdrawal request and confiscated my balance (320€). They also didn't reply to my last email (sent on Saturday) on which I explain everything what I m saying here.


Thanks in advance!

staus Resolved
€320
LuckyStar Casino - Closed account and confiscated money with unjustified accusations

I have played several times at this casino over the course of around half a year.

It wasn’t going great for me and I have quickly lost around 6-7 thousand euros. In the end I had ended up depositing around 7500 euros and during few last sessions started doing mostly high bets hoping to win my money back.

Finally luck turned my way and I even finished with some winnings of around 1500 euros. I have decided to stop gambling at that point for a good while and cash out the money. I have noticed then that the casino only allowed cash outs at a maximum 1000 eur at a time. After requesting and getting my first cash out, LuckyStar asked that I provided additional documents, which I went out to get. To my surprise, when I wanted to log in to my account to upload the requested documents, I found my account to be inaccessible. I have also received an e-mail stating that I was being accused of card counting, as it seemingly falls into the category of ‘suspicious betting patterns’ that is prohibited in their terms and conditions, and that their decision to void my account was ‘final’ and they ‘will not engage in any further discussions’.

Basically, the way I understand, LuckyStar didn’t like that I won, threw out ‘suspicious betting pattern’ card at me and kicked me out not only taking my winnings, but also 7500 euros of deposit! If the same situation were to happen in a real life casino, I strongly believe it would pass as a criminal violation i.e. theft, regardless of casino’s internal policies.

I therefore seek your help to get my money back and hopefully stop LuckyStar from stealing other people’s money in the future.

staus Resolved

Complaint Statistics

Resolved 4
Avg. Amount $ 24,812
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

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Player rating
7.1/10 36 reviews

Top reviews from our players

After reading positive reviews here at AskGamblers, I decided to give it a chance, and just recently made my first deposit. Had a good playtime, but unfortunately haven't managed to cash-out. I received some promo wager-free free spins shortly and got lucky. Requested withdrawal, and on my surprise got it almost instantly (Only few minutes via Skrill). Payments are ultra-fast. Game selection is huge and customer support was really helpful. 10 Stars from me!

Home page is not really a "high-tech" or ultra-fancy. However, navigation is clean & simple so not a big problem for me.

Hello BOSS80, Thank you very much for you kind words! We always try to give our best in every aspect of casino-experience and words like yours are just an extra bit of motivation to continue to do what we do... Provide the players the best possible experience. Experience they want. Experience they deserve. Lucky Star experience! Looking forward to your next visits, Your Lucky Star Casino

user avatar

One of the best casinos I have tried. Great support, fine slot selection and I got paid without any delay. I really love those casinos that dont need a long verification process to delay payments

To make it all perfect I would love PlaynGo slots in this awesome casino

Hello KDAND10! Thank you very much for your kind words! We appreciate it :) For the fast withdrawals, we go by the philosopy - you won it fare and square, it's your money and there is no point in stalling it :) For the Play n Go, good news! They are next in line! We are getting them (and few other providers) next, hopefully very soon! Your LuckyStar Casino!

user avatar

Very nice customer service.
Opened an account, and got my first withdraw payed out the SAME day without any stalling or delay.

I cant say how the microgaming slots work since I cant play them because of my country residence, but the netent slots work.

Nothing

Hi player40, Thank you very much for your kind words! We always do our best to give all our players the best possible gaming experience, that's why withdrawals are easy and fast, that's also why we constanly add more and more game providers and currencies... I hope you will enjoy your time with us! See you soon! Your LuckyStar!

user avatar
Inactive user
1/10

Games constantly crash, constantly lose. Failed countless times for responsible gambling issues, would 100% avoid.

Hi Casinoreview123, Thank you for your review. We appreciate all comments players have. It is our philosophy to continuosely grow and evlove as we always try to provide our players the ultimate gaming experience they deserve. Thank you for your feedback about games crasing. We will address our game providers at once regarding this issue. And as for the loss(es), well RTP is not up to us to determine as it is regulated by the game providers, as you probably alreday know. Regarding Responsible Gambilng, I really hope you will be able to take control over your gambling issues. Wish you all the best! Kind Regards, LuckyStar Support Team.

user avatar
Inactive user
10/10

Brilliantly casino. Online support is great, everybody is really friendly. Always help you, if you need help

Have a good selection of games, Microgaming NetEnt betsoft Gameart isoftbet Xplosive etc:

Have a cashback bonus through online support. I have received the cashback bonus immediately

5 stars this casino from me 10/10

Customer service and bonus is one of the best cash back scheme type. I liked that.

Game selection is weak. I understood they would be getting more games.

The games from GAME ART always crash. Always. It is not fun to play them. All other providers never crashed.

Advice to them.. Get immortal romance and company.... The micro gaming selection that u carry is not really good. Sorry.

I have no problem depositing here again. In time, I think their rating will be much higher.

I registered under the name xbigguyxxx found it easy to register and the staff were very helpful. I wanted to deposit by credit card after using my debit card first time and they allowed winnings to be withdrawn to debit card no fuss! Brilliant, and the money was in the bank in no time !

They also do not have a reverse withdrawal function which is great the staff care and really do want you to get your winnings out!

Started with some massive wins after a few deposits but had to wait till a Friday meeting to get VIP status and raise my withdrawal limit. This was granted but sadly I lost the 4500$ before this and went on a losing run! Alex at VIP then supported with some really generous no tie cashbacks but I still could not get a win so decided to close the account for a bit. Went back on recently and it was easy to start up again and got a nice win streak with decent payouts on netent which is what I mainly play if you get a bad run of luck as a VIP you get a nice cash back to make it up! Very genuine casino !

live casino is great lots of platforms and great netent slots it is the most genuine USA casino I have came across. Would be great if it had more slot platforms. I do not like Betsoft etc so stick to netent games.

Bonus playthrough is fine with a page to check progress live chat are always there 24/7 for you and I have made a few friends!

You can have long losing streaks on some visits but again I suppose it may be luck although you get a small bonus cashback most times to try and turn it around if you are a VIP needs more platforms as netent the only major one and Betsoft and Gameart are not for me poor payouts etc and I stay clear if them tried one at high stakes and got ripped!

Hi Paul! Thank you very much for your kind words! Nothing much to add to your post, you said it all :) Maybe only that there is also Microgaming software available. Looking forward seeing you in our VIP club soon and good luck! Your Lucky Star!

user avatar

What is there not to like.. easy to sign up and make a deposit. Fantastic customer service probably the best I've come across with any any online casino. Fast friendly and willing to help.

I actually really like the Gameart slots and there's a really good selection including the Netent games. Overall a great site and my new fave!

Only one criticism and that's the glitches for mobile users.. I was aid unable to set a deposit limit from my phone and the only limits available to be set are daily. I personally like to set a monthly limit :).

Hi Louise B. Thank you for your kind words. It is such a pleasure reading all these nice player reviews. I am glad we are your new fave, as you said it, and we will continue our efforts to provide the best service to our players so I hope we will stay your fav! Looking forward seeing you soon. Your Lucky Star!

user avatar

LuckyStar Casino is quite new online casino which offer you games from Netent, Betsoft, GameArt and Xplosive software provider. I came across this casino some weeks ago, while I was looking for some good welcome bonus for first deposit. Here at AskGamblers I noticed welcome bonus of 200% match deposit; this offer was pretty good so I went at their website but I read that it count only for GameArt software games.

Since I never played GameArt games and I was looking for NetEnt bonuses I decided to claim welcome bonus for NetEnt –it is only 100% match deposit and not 200%. After I created account I was ready to make deposit. I made small deposit here of 20€ and I received the same amount of bonus money. At the beginning I played Gonzo’s Quest. I played at 0.4€ bets and my balance falling down towards zero very fast. Later I decided to changed it, I played Twin Spin, Piggy Riches and some others from NetEnt but I had no luck here at all; and in the end I lost my money. I think I played here for a very short time, maybe only around 20 – 30 minutes. I expected some better results from NetEnt games, but yea I had no luck. Maybe it would be much better if I claimed 200% match deposit bonus for GameArt games, but I can not change that thing now.

Otherwise I think LuckyStar casino is good casino and I trust them. But to be honest I do not really know if I will play here again in near future, since I had bad luck. Most of the time I rather play at other online casinos where I had better results and some cash outs too. I will rate LuckyStar casino with 8 out of 10 possible stars.

Hi zerooo! Thank you for the nice words. I really am sorry you had such a bad luck and you played only 20-30 minutes, but it is as they say: just luck of the draw, can't really do much about it. I certanly hope you will visit us again sometimes - and win :) PS. We also got Microgaming games now, which you didn't mention :)

user avatar

The staff is friendly and helpful. They a have really good providers (some are quite rare and excellent).

The payouts are fast.

Recommendable site.

Well nothing, I have to say that I really enjoyed everything.

Well thank you very much g2log! It is always nice to hear players are happy and satisfied with the Casino. It makes all the hard work and the sweat we are putting into the Casino worth it. Looking forward seeing you soon. Your Lucky Star!

user avatar

LuckyStar Casino News

Read all news about LuckyStar Casino, check for updates and stay tuned for exclusive bonuses.

Join the LuckyStar Casino Party For No-Rules Casino Spins!
Promotion Join the LuckyStar Casino Party For No-Rules Casino Spins!

We’ve found a party, and you’re on the guest list! Get ready to pump up the volume at LuckyStar Casino because you can claim extra spins with no rules! Lucky’s Jammin’ Good BonusesYou can claim an unlimited quantity of casino spins when you groove into the party at LuckyStar Casino. Their ultimate spinning party is well underway now, and you can claim three sets of spins, depending on your budget. There’s no dancing at this party, just spinning! Head to LuckyStar Casino to decide how many spins you want to party with.You’ll get no-rules casino spins up until 27 July if you’re a member at the casino. How many spins you claim is up to you!Decide How Many You WantYou can claim these spins in unlimited quantities, and they do not impose further restrictions on your deposits. Here is what you can claim:Make a €20 deposit to receive 20 spins on Spinions Beach Party, Reno 7s, Carnaval ForeverMake a €40 deposit to receive 30 spins on The Rave, Mariachi Party, Prime ZoneMake a €60 deposit to receive 50 spins on Vegas Riches. Lilly Palmer, Sin City Nights You’ll get the spins credited on top of your deposit, all we ask is that you check the terms and conditions before you play. Enjoy the party!

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