LuckyElektra Casino

Hello.

I have an account in this casino for more than 2 years.

This time I request 3 different withdrawals of USD 500.

I requested it since last June 21st. As of today, I have not received the payment and when I contact support, the only answer is that "I should wait".

I have attached the screenshot with the pending withdrawal request.

Is possible to help me AskGamblers, please?

I made a deposit of €18.51 yesterday at 3:15 p.m. Normally I received such deposits after a few seconds to minutes. But not this time. After about half an hour I wrote to support to ask what was happening with my deposit and at the same time checked whether it had already been completely transferred. According to my crypto provider and also on the blockchain, I could see that the money had already been received in the casino. But support told me to wait 2 hours. After 2 hours same problem, still no money on the player account. Then I waited again and wrote to support in the evening who referred me to today and today support said they were sorry, everything had been forwarded and I should wait for a response. I have a really, really bad feeling about this, and I would like to have my money, at least a statement about what the problem is or something similar. They just end the chat if I ask again about the problem.

I made a 60€ deposit with bonus at 27.09.2023, and managed to win 150€. Then I have tried several times to do withdrawal, and it always get cancelled. I have been contact to livechat many times, and asked what is wrong with my withdrawal.

They just told me to do it again, but finally they told me to send my bank details via email, and I did so. Now i havent heard anything from them, and money is still in casino account. It feels like there's no way to get any good response to my questions.

I hope this complain will help me.

Thank You

I have withdrawn for 6 months with luckyelectra it has been my worst experience at an online casino ever!

Asking for new documents all the time. Just stalling and not responding to any of my inquiries NO RESPONSE FROM THE CHAT OR EMAILS.

Finally, I have my account verified and now they are not paying I hope I can ask the rep. If that is normal procedure.

Hello. Please help me to get my money.

On December 25, 2022, I created an application for withdrawing funds from the casino.

On December 27, I received a letter from [email protected] about the need to provide documents. I sent them all the documents on the same day

On December 29th, I received an email from [email protected], they asked the question "Why do I use VPN" and I replied that I did not use VPN. Then, at their request, I logged into my account again and notified the live chat support about it.

On January 1, [email protected] notified me that they informed the relevant department that "I have logged into my account" and asked to wait 3 business days.

Three days later, I received no response from them. Please help me to pass the verification and get my money.

Deposited 150€ on LuckyElektra and managed to win 300€. Tried to withdraw all the funds on 21st september 2021. However my account was closed Friday 24th of September and no reason for that was given. Tried to ask from kyc and support the reason behind the shutdown multiple times and didn't get the exact answer. Also provided all the requested document for kyc process but never received even part of my withdrawal eventhough got an email they got my files asked.

I attached here also all full email conversations between me and the operator in English.