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LuckyElektra Casino

LuckyElektra Casino

The casino is closed.

Player Rating 1 reviews
1/10
1 reviews
Complaint Response 7 complaints
1 day avg. 7 complaints
What we like
  • Home to leading software companies
  • Multilingual customer support agents
  • Live chat is open 24/7
  • Mobile friendly games
  • Numerous payment methods available
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


LuckyElektra Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://luckyelektra.com/en/
Established
2021
Licences
The Philippine Amusement and Gaming Corporation (PAGCOR)
Affiliate Program
Languages
English, French, German, Finnish, Polish, Norwegian, Hungarian, Italian, Portuguese, Spanish, Russian
Casino Type
Mobile, Instant Play, Sports, Crypto Casino

LuckyElektra Casino is an online casino and sportsbook for players looking for an adrenaline rush. The casino is equipped with the best casino games which includes video slots, table games and live dealer games. Players can choose from software providers like Microgaming, Nolimit City, Push Gaming and Pragmatic Play. The site supports multiple languages like English, Italian and Spanish and the site can be enjoyed through most web and mobile devices. The casino is fully licensed and regulated by the Government of Curacao. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions which means some players cannot register an account. Some of these restricted countries and territories include Australia, Bulgaria, France, Malta, the Netherlands, Spain, Sweden, Ukraine, United Kingdom and the United States. We will provide a full list of restricted countries under ‘more casino details’ and players should also adhere to the online gambling laws in their jurisdiction. 

Mobile Gaming

LuckyElektra Casino can be enjoyed on most devices so players can always have their favourite games with them. The latest smartphones and tablets are supported which means players can log in or register through a compatible mobile browser without having to download an app. Hundreds of the casinos most popular games can be enjoyed through seamless interface, anytime, anywhere. 

Security and Fairness

Safety is not an issue here as the casino uses high levels of encryption to keep their customers safe. This means that personal information and financial transactions will always be stored securely and thanks to advanced technology will be encrypted before being transmitted over the internet. 

They also use a random number generator to keep their games fair. This is industry standard so players are guaranteed randomness every time. 

Support

Anyone who needs help and assistance can take advantage of several ways to contact customer services. One of the easiest and quickest ways to get help is by using their live chat facility where multilingual live chat agents will be available to help 24 hours a day, 7 days a week. If no one is available immediately, players can leave an offline message and wait for a reply.

Players can also email the casino at any time or phone customer services which are open between the hours of 10:00 to 20:00 GMT +3 except on weekends. 

Virtual Games

The casino is home to hundreds of video slots so players have plenty of variety and there are numerous software providers to keep players entertained. There is a handy drop down menu where players can easily select their favourite software providers or they can use the search engine to find games quickly. Some of the casinos most popular titles include the Money Train Slot, Book of Oz Slot, Wild Spells Slot, Immortal Romance Slot and Madame Destiny Slot. 

There are lots of table games available too so players can switch between games as and when they wish. Slots aren’t suited for everyone so table games may suit those looking for something else to try. The casino has popular tables like Blackjack, Roulette and Baccarat which come in different variations with different game rules and betting limits. 

When it comes to video poker games these offer even more variety especially suited for players who enjoy poker games anyway. They include popular games like All American, Aces & Faces and Deuces Wild. 

Other games and sporting games can also be enjoyed here. 

Live Casino

In the live casino there are yet more games from different providers within the live industry which include giants, Evolution Gaming. These games are hosted in live studios around the world and are played with real life croupiers. Players can join games like Live Roulette, Live Baccarat and Live Casino Hold’em and betting limits will vary from room to room. 

Irena Ducic
Written by Irena Ducic Senior Content Specialist
249 Casino Reviews

Irena is a content specialist with a background in philology and Scandinavian studies. With more than three years of experience in the industry, she focuses on both casino and sports betting content. Even though sports are her passion, which is why you can read her texts about the World Cup and other sports competitions, she also doesn't shy away from sharing a piece of her mind about the casino industry.

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Complaints

Read the complaints other players have left for LuckyElektra Casino. Learn more about complaints.

Show all complaints
The Casino does not manage to complete verification
Dear Ladys and Gentlemen,

I am waiting now for a whole month for my withdrawal request to be processed (14.07.2023). The Casino has sent me a email for verification on 17.07.2023 which documents I have sent the same day. The Casino never replied to my email and when I asked Live Chat they just said they received the documents and I have to be more patient. On beginning of August I found a verification tab on the casino website where I uploaded all the documents (I never was instructed to do so whatsoever). Finally, 2 of the documents were accepted and one not. Again, I was not informed in any way and it wasn’t possible for me to find out what the reason was (support email ignored me, in livechat (which I contacted probably over 25 times) everyone said something else, mostly that I should be patient which is absolute nonsense at this point. When I am contacting livechat now it is the same thing.

On 11 August out of desperation I have sent them every transaction I made in July with my ewallet (they initially asked just for the transactions to the casino). This apparently hasn’t helped aswell, when contacting live chat they are either unaware that have subitted any documents or they say I should be patient which I have learned is a lie.

I now see that I have to take it in to my and your hands otherwise this verification will likely never happen. Please help me with this I would be so grateful! I will attach some documents (they are in German), but I have far more Screenshots of live chat that I can add if you want as I don’t want to overwhelm you with not so important information.

Addional information:
Withdrawal amount: 500€
On my account right now: roughly 2500€
Total deposit: 1x 500€

Thank you in advance!
Michael
Status solved Resolved
€500

LuckyElektra Casino Complaint Stats

Resolved 7 / 7
Avg. Amount $753
Avg. Complaint Duration 4 days
Avg. Response Time 1 day

LuckyElektra Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 6 out of 6 complaints in this category have been resolved.
This operator's average complaint duration is 4 days, while the average duration across all operators is 8 days.

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Top Reviews From Our Players

This is the worst casino I have played and deposited a lot of money. I won € 1,700 and can only withdraw € 500. Ok, I withdraw. 3 days pending. I receive an email to verify my identity. The process is very complicated, you can download the passport, but if it is an identity card, you have to click on a button not found. For the rest, you must send the proofs by email. No acknowledgment of receipt! Left to wait more than 3 days. I decide to exchange my coins for free bets. Impossible when there is a pending withdrawal !! I am told in chat that my purchase is in my account and will be released after withdrawal. Finally, I play my withdrawal (they push for this) I lose everything. Not serious. This is the game. I ask to recover my coins. He doesn't know what I'm talking about ... finally he adds 10 € for the "SPORT" section that is inaccessible in my country! I have the script of my exchange with them. They are not serious. Avoid this casino at all costs. Me never again. Don't try, it really is a scam. Everything is done so that we lose our money. There are other casinos that are worth depositing there. A good hearer

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