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LuckyElektra Casino - Deposit will not be processed

RESOLVED

Complaint Info

Disputed casino

LuckyElektra Casino

Amount

€ 18.51

moritzs Hessen
Posted on April 24, 2024

I made a deposit of €18.51 yesterday at 3:15 p.m. Normally I received such deposits after a few seconds to minutes. But not this time. After about half an hour I wrote to support to ask what was happening with my deposit and at the same time checked whether it had already been completely transferred. According to my crypto provider and also on the blockchain, I could see that the money had already been received in the casino. But support told me to wait 2 hours. After 2 hours same problem, still no money on the player account. Then I waited again and wrote to support in the evening who referred me to today and today support said they were sorry, everything had been forwarded and I should wait for a response. I have a really, really bad feeling about this, and I would like to have my money, at least a statement about what the problem is or something similar. They just end the chat if I ask again about the problem.

Posted on April 25, 2024

Dear Customer,

Thank you for reaching out to us.

To check your missing deposit, we kindly request you to send us the direct link to the transaction in the blockchain.

We sincerely appreciate your understanding and cooperation!

Best Regards,
LuckyElektra Casino

moritzs Hessen
Posted on April 25, 2024

https:­//l­ive.bl­ock­cyp­her.co­m/l­tc/­tx/­147­c20­535­a41­007­83d­9a0­534­bc0­bb6­3f1­2f3­318­6f6­819­7e1­a32­e2b­1cb­4b4­7d57/

Posted on April 26, 2024

Dear Customer,

Thank you for providing us the link.

We would like to inform that the payment provider has reviewed your transaction and an amount of 16.43 EUR has been credited to your gaming balance as per the exchange value.

With this, we consider the case to be resolved. Thank you for your cooperation!

Best Regards,
LuckyElektra Casino

AskGamblers
Posted on April 26, 2024

Dear @moritzs,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

moritzs Hessen
Posted on April 27, 2024

Yes they did give me the money finally, it's less then I did deposit, but I don't want to have any more writing with the lucky Electra team.

But thx for your great help askgamler :) without you they wouldn't have give me my deposit this time thx :)

AskGamblers
Posted on April 29, 2024

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.