- Excellent choice of payment methods
- No payment fees
- 24/7 live chat
- Support available in English only
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LevelUp Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about LevelUpCasino
LevelUp Casino has maintained a high casino rating at AskGamblers for a long time. Our players and we highly rate this online casino. There are now more than 200 real player reviews. You can read these reviews from members who have deposited and played there or even visit us in the forum where we have discussed this casino.
They have a good complaint history too. Since their time on our website, very few complaints have been opened, and those that have, have been resolved successfully. We like the casino's approach to its customers who are experiencing issues.
Our review will come in handy if this is a brand new casino site for you. You can also check out the bunch of casino bonuses you can claim when you scroll further down the page.
We’ve now gathered all the information you need regarding payments, customer support, games and responsible gambling.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins None
Payment Information and Options at LevelUpCasino
When you play at Level Up Casino, you can deposit and withdraw using various options, including fiat and cryptocurrencies.
The minimum deposit and withdrawal amount range between $10-$20. You can view this information on the cashier page when you make the transaction. You’ll also be pleased to know (except for bank transfers) that there are no payment fees. You will not currently be charged to deposit or withdraw from your account.
Maximum deposit limits are in place, but the payment processor sets these. The amount you can withdraw has limits set by the casino too. You can withdraw €3,000 per day, €7,500 per week and €15,000 per month.
The casino aims to process all withdrawals as quickly as possible. However, their terms and conditions state that this could take up to one day. Sending your verification documents as soon as possible could speed up the process.
Games at LevelUpCasino
You can enjoy more than 4500 games at the casino, so it’s no surprise when we say there are thousands of online slot games! But it doesn’t end there.
You can enjoy various table games, casual games, live casino games and more. If you are a crypto user, the games lobby is player-friendly too. You can quickly jump to the BTC section, where you have instant and seamless access to some of your favourite games.
If you want help narrowing down your search results so there are fewer games to look at but more of what you like, take a look at the providers' drop-down menu. The feature lists the providers alphabetically so you can quickly and easily access your favourites.
Other than that, there are no further filtering options. However, there is a search engine. If you have a game in mind, start typing it into the search engine and let it find the game in no time.
Visit the live casino game section if you’re looking for more action. There are plenty of live casino games to keep you entertained, thanks to providers like Evolution Gaming and Lucky Streak.
LevelUpCasinos Commitment to Responsible Gambling
If you are having issues with your gambling, it’s time to use the responsible gambling tools that LevelUp Casino has in place. We have listed the tools available to you above. Questions regarding these tools have also been answered on the casinos' FAQ page.
To assist you in gambling responsibly, they offer the Personal Limits feature. You can set limits on the amount you deposit, lose, wager, or spend in one game or your account activity. This functionality can be accessed within your account in the “Personal Limits'' section. The support team is also trained to help by email if you have any questions.
If you want to self-exclude, you must email the casino so they can block access to your account. You can stop for some time or forever.
More information is also available at the casino regarding how to seek external help and the protection of minors.
Customer Support at LevelUpCasino
The casino has every angle covered regarding customer service. You can use their live chat feature, which is open 24/7 and can speak to friendly and professional customer service agents. Unfortunately, they can only speak in English, but you can use translation sites if you speak a different language.
You can also send your questions to the casino via email, and they aim to respond as quickly as possible.
When you visit the site's support section, you will see an online contact form. You can use this as another route to contact customer services. However, live chat is the quickest.
Another thing we liked was their FAQ page. They have carefully thought out FAQs and have covered topics including Bonuses, Deposits, Withdrawals, and Responsible Gambling. There is a chance the answer to your question is on these pages, so it is worth checking to save you from having to contact support.
Complaints
Read the complaints other players have left for LevelUp Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Dear ASKGAMBLERSJESS87, We really appreciate your feedback! It is a pleasure to hear that you are fond of our casino. We would like to tell you that the verification process is of huge importance and that is why we pay particular attention to the documents sent. Safety is always a priority for us. If there is any question, our support team works round the clock to provide with the help any time of a day. We believe that you will have only positive experience in LevelUp Casino. Wishing you an incredibly big winnings and looking forward to seeing you again! Warmest regards, LevelUp Casino team
Efficiency and easy too use layout. Very easy too use and a lot of variety of games too choose from, meaning that there is a wide range of options and choices which I find extremely inviting.
Nothing so far as I am new too the casino, so far I'm not expecting too have any complaints. Hoping the banking and payout side of the casino is as true as it claims and states (:
Dear BTANDRAE, Thank you for your positive review and welcome on board! We are happy to hear you are satisfied while playing with us. Our team will go on working to be the best for our players, and we are sure that you will get only great experience and amazing offers in our casino. Wishing you good luck! Warmest regards, LevelUp Casino team
Not long joined level up casino but so far so good, seems easy to get around and online chat seem very friendly and happy to help. Loads fast easy download quick verification. So far so good.
Is yet to find out if there is anything to dislike about level up. Seems fine so far let's hope it stays that way. No complaints here and hoping there won't be any to come.
Dear KYZAM8080, Thank you for your review and feedback! We are happy to see that you enjoyed surfing our website as well as chatting with us. Thanks for pointing our quick verification too. We do our best to provide each player only with positive emotions and fantastic experience. Wish you a gratifying time in our casino! Warmest regards, LevelUp Casino team
One of my favourite casinos to play at. A lot of different games also great variety of games. Could get better chances of winning but otherwise good all round.
Could get better chance of winning. Was having some issues connecting to certain machine but not sure if that was because of my device or something to do with your end but got it sorted now.
Dear KNICKSAMKEAH, Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. It is good to know, that you are contented with our variety of slots. We will go on working hard to satisfy our players. We want to tell you that our games are purely random. It is only luck that everything depends on! If there is any issue you are facing, do not hesitate to contact us. We are always ready to give a hand. May good luck and fortune always be on your side! Warmest regards, LevelUp Casino team
I like level up casino, I think it’s great. Games are awesome, I haven’t won yet, so I’m not sure about the withdrawal process. Hoping it’s better than others I’ve played on.
It's all good for now. I’m new... so hoping that there are no issues with withdrawing winnings. Verification processes seem to be difficult with other sites!!
Dear THOTTYS, Thank you for your feedback! We are glad that you've been enjoying games in LevelUp Casino. Our team values our players and strive to satisfy all their desires. Likewise, we want to tell you that the verification is of huge importance. In this way we can be certain that the funds come to the player to whom they belong and that our casino is a safe place to play. Our team always helps our players all the way through the verification process. We hope that playing in our casino will continue bringing you only positive emotions and great winnings. It is only a beginning as we have lots to offer! Warmest regards, LevelUp Casino team
I generally like Levelup casino because of its a Nice, player friendly site with good game providers and bonus offers. The chat support is always available and very friendly.
The only negatives about Level Up casino is that not all big game providers are available for players from My country (DK) as I would have liked - Netent etc.
Dear MIKKELSMOR, Thanks a lot for your review! We are thrilled to hear your feedback about our live chat service and overall impression of our casino. It is our first priority to assure that our players are happy with their gaming experience and having great time playing with us. As to the game availability, we want to tell you that, unfortunately, it is true that some game providers are restricted for certain countries. However, we always endeavor to come up with something new and exciting for our players. Stay tuned! Warmest regards, LevelUp Casino team
LevelUp Casino is my favorite casino. A wide range of games. Nothing is missing for me. The site is easy to navigate and clear. I appreciate the numerous bonus offers and the generosity of the free spins. The team also makes an effort to make other bonus offers from time to time. I appreciate the variety. Then the most important thing for the player. - the RTP is high. And withdrawals are always made very quickly. I've never had to wait any longer than 30 minutes and I rate the LevelUp as very trustworthy. An online casino couldn't be better. Keep it up!
For me, there is nothing negative to say. Like almost everywhere else, the chat is friendly and easy to reach. Not always entirely competent, but in most cases, matters are dealt quickly and well.
Dear LUETHJ, We sincerely appreciate your review of our casino! It is really important that the wide variety of our games and good bonuses appeal to you. Moreover, we are pleased to hear that our casino website usability is high and that you are happy with our games’ RTP. What concerns withdrawals, our finance team is doing our best to process withdrawals in the shortest possible time. Thank you for your kind words about our live support. We value each and every player, and we are working to provide you with the best experience in our casino and to improve our services. Therefore, our team looks into the details of every case to assure that any issue is solved shortly and flawlessly. We are always ready to help! Let the luck and fortune always be on your side! Warmest regards, LevelUp Casino team
Good casino, many nice deposit bonuses, very fast verification and payment of funds for electronic portwels. Many game providers for sure and once again donating to this casino.
I heartily recommend LEVELup due to the speed of withdrawal and deposit bonuses.
Chat not always available and support is not always able to help.
This casino has no more positives than negatives, also I have nothing else to write.
Dear BASIA87, We appreciate that you took the time to share your feedback with us! Thank you for pointing out our fast deposits, withdrawals and variety of games! It is also such a pleasure for us to hear that our bonuses appeal to you. Our team strives to provide excellent customer service, therefore please accept our sincerely apologies for any inconveniences caused to you. We work on improving the quality of service day in and day out and your feedback will definitely help us to work on these areas, as we appreciate every one of our customers. Sincerely wish you the best of luck and lots of winnings! All the best, LevelUp Casino team
I'll be honest and give my fair review as usual... I already gave this casino 9 stars before (or maybe 10 can't remember) but this is changed now and will fairly give the casino max of 5 stars (my personal rating again with some facts and weak points listed below). I noticed the difference between them and other top rated casinos that I've been playing for a long time (+4 years), especially for loyal players, as we call them VIP players. I'll first start with the good stuff that the casino has:
- standard deposit bonuses + different providers similar to other casinos
- quick withdraw around 1 hour (at least for me) + had some issues verifying my crypto withdrawal wallet which delayed my first deposit extra time, hope that is solved now so new players won't have the same issue I experience where I had to contact the support to manually verify my crypto address.
- I would say good support, not the best in my opinion (will come into this later)
- I remember the docs verification was quick too.
Okay, will list now the weak points of the casino from my perspective.
- It's good to have crypto deposits, but if I want to populate my fiat account (EUR, AUD, CAD, etc), currently the only bitcoin supported as crypto and the current fees is like 25 USD on average, other Softswiss casinos have the option to deposit LTC (which is the cheapest) to refill your fiat wallet. I play in many different currencies since games bet sizes are a bit different, never had an issue with Softswiss multiple account wallets.
- Usually, when I play in new casinos and after few hundreds or like 1000-2000 deposit they offer me VIP access. Unfortunately, I've been playing here and depositing more than these numbers, for like 1-2 month (can't remember exactly), but no one from the casino team contacted me to offer VIP bonus or benefits, so personally don't think that players should ask for that, instead, casino account managers should contact players (as other casinos do). I mean I don't really know if they run VIP programs or if they have a VIP manager.
I- Sorry to say this, but extremely weak free spins bonuses (compared to other top rated casinos). I'm aware that most casinos have a cap on free spins with no deposit, but this casino also has free spins cap when you level up your casino rating + there is a cap on the spins you receive from deposit bonuses. Forget the cap, the amount is free spins and the number of free spins is capped if you deposit 1000 or 20 you will get the same free spins with the same bet amount (other casinos give higher bet amount for higher deposits). Imagine depositing 1000 AUD and you get "as bonus" 50 free spins 10c or less in crypto each!
- Today I looked for the bonus list and there was a weekday 40% bonus, I deposited 50 AUD to redeem the bonus after deposit nothing got added, I contacted support and they said that the casino will not give me any bonuses until I deposit and play raw... I was like what?! I never had such a response from other casinos so far. Even though it's as we all know a win-win business for the house, but they also want players to lose and then give them bonuses for additional profit, like saying "if you want bonuses, you have to play raw, if you lose then you are getting bad luck, we will enable bonuses again for you". I mean I've been playing in top rated casinos and still getting bonuses for like 4 years now from the same casino with no such bonus ban stuff or response. What would have happened if I deposit like 500 AUD or more then the response will be "no, there is no bonus for you today", at least should've contacted me before or email me and let me know that, no suddenly give me that answer.
- Other casinos have higher daily/weekly/monthly limits.
- About support: well, still 5 min to get answers for questions (they probably handle multiple players in a single chat, compared to top rated casinos where you have 1-1 chat or at least you feel that with no delay). Support agents decide everything from their end, like for my bonus situation I kindly asked the agent to give me the manager email or at least for the manager to contact me about my bonus ban issue and their answer was exactly "other managers will tell you the same. Hope for your understanding." I started to doubt that there are managers now! I've literally didn't feel this in other casinos or never had what they called it "bonus ban".
Anyway, I really want to feel welcomed to play here again, but I can't see this unfortunately anymore, I would love the manager to contact me at least once to feel that someone really cares for their players or at least remove what they call it bonus ban which is something never experienced before. I should not or not required to play with raw balance for the getting bonuses (who knows maybe after a month or 2 or a year). I'm not and usually, most of the time don't play with raw funds, unless if I want to buy bonuses and have 3 top casinos that I play there with almost instant withdraw and the service they offered. I really don't want to waste my time contacting support again and waiting like 5 min to get a single answer. I would like the manager to comment on this review and decide if either I'm welcomed again to redeem bonuses with no such thing as called bonus ban in the future or decide to close my account permanently (or the max 1 year some casinos have). There is no other option unfortunately, I won't and do not need to pay cash/raw to get bonuses, I've never got such a response from +20 casinos I played on and still playing for a long time.
Cheers
Dear _VAS_ and AskGamblers Team, Thank you very much for taking your time to post your feedback about LevelUp Casino! Every comment that we receive is highly appreciated. To begin with, we would like to mention that our Team was flattered by the fact that the player enjoyed our bonus offers as well as quick withdrawals and rapid verification process. We are always trying to improve ourselves in order to make our network the most convenient one to use. Notwithstanding, we were concerned to hear that he was unsatisfied with our service. We will definitely take into account the issued he encountered while playing in our casino. Still, let us explain the situation from our perspective. We investigated the gaming activity of the player and discovered that he has excessively used bonuses from our casino and his bonus ratio is higher than the allowable one. According to our bonus terms and conditions, if we detect such behavior in relation to our bonuses, the Casino has the right to prohibit the player from receiving any bonuses. When the player contacted us via live-chat, our support representative explained in a friendly and helpful manner that his bonus ratio is too high and recommended not to use bonuses for some time. Our team wants to point out that we always try to cherish our players with new and special offers. However, the player _VAS_ has already used the promotions from our webpage in an excess. Subsequently, there is no possibility to offer him a VIP bonus at the moment. Dear _VAS_, we appreciate your public statement, and we regret to hear that you faced difficulties at our casino. However, we would like to assure you that, in this case, we actually acted accordingly to the rules of the casino, the general bonus terms and conditions in particular. Wholeheartedly wishing you that luck will always be with you! Thank you for your co-operation and patience! Regards, LevelUp Casino team
One of the best.
Easy to navigate.
Lots of bonuses, freespins / deposit bonus etc.
The RTP at this casino is incredible.
Almost instant withdrawals.
I recommend.
Very friendly support!
For me one of the best or maybe even the best!
Nothing negative to say!
Maybe it's just that games from EGT are missing. But this is not a problem for me!
Keep it up, you are among the best!
Dear PALIN, We appreciate you taking time and saying such kind words about our online casino. Our team is sincerely pleased to hear that you like the variety of our bonuses, that you are happy with the gaming experience and that of rapid withdrawals. We are doing our absolute best to provide you with fast and qualified service, to ensure that you are having a great time at LevelUp Casino. We always strive to enrich the list of games and providers so that our players can enjoy playing to the fullest. Nevertheless, we would like to tell you that some games may be unavailable to play while the corresponding game providers are restricted for certain countries. If you have questions regarding this or any other issue do not hesitate to contact us. We are working round the clock to help. Let the luck always be on your side! Warmest regards, LevelUp Casino team
LevelUp Casino News
Read all news about LevelUp Casino, check for updates and stay tuned for exclusive bonuses.
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We know not all casino names are literal but… in the case of LevelUp Casino you really can level up! In fact, their brand-new loyalty program comes with several cool quirks that you’ll be pleased to learn all about and start taking advantage of. How does “additional opportunities to win Free Spins” sound? That and more awaits in LevelUp’s new loyalty program.Ready to dive into the intricacies of the program with us? Let’s go!How Does the LevelUp Casino Loyalty Program Work?As soon as you’ve made your first deposit you’re part of LevelUp’s loyalty program. How does it work? Why, you play with real money and earn redeemable comp points. Then, as you continue to play casino games at LevelUp Casino, you’ll be earning more comp points, casino bonuses, and other prizes and rewards.After registering at LevelUp Casino, you can go through the “Welcome, newbies” missions at your own pace!For the first 60 days after registering at LevelUp Casino, you’ll be able to go through 15 different “Welcome, newbies” missions all at your own pace. In order to complete the missions, there are various actions to do, such as verifying your email, making deposits, and playing certain casino games, just to name a few. As you further move through these missions, you’ll be able to learn additional comp points and even no deposit Free Spins! Just remember: only real money bets count in the missions.Additionally, always make sure to read LevelUp Casino’s Terms and Conditions and know exactly what you need to do in order to redeem these prizes.Sign Up at LevelUp Casino and Good Luck!Ready to give LevelUp Casino’s brand-new loyalty program a go? Head over there, register for an account, start earning your comp points and… good luck!
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Good playing on deposits fair paying system. I do like the range of games and look forward to playing this site further. Thanks for your casino being available!!
The verification process and rejection of proof of identity documents they don’t see as an acceptable source for their own acceptance. Other than this fantastic.