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LevelUp Casino

Our Rating CasinoRank
9/10
CasinoRank
Player Rating 258 reviews
Complaint Response 12 complaints
1 day avg. 12 complaints
What we like
  • Excellent choice of payment methods
  • No payment fees
  • 24/7 live chat
What we don’t like
  • Support available in English only
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


LevelUp Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.levelupcasino.com/
Established
2020
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, French, Norwegian
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino, Sports
VIP / Loyalty Program
VIP Program, Loyalty Program
Mobile Apps
Android
Social Platforms
Telegram

General Information about LevelUpCasino

LevelUp Casino has maintained a high casino rating at AskGamblers for a long time. Our players and we highly rate this online casino. There are now more than 200 real player reviews. You can read these reviews from members who have deposited and played there or even visit us in the forum where we have discussed this casino. 

They have a good complaint history too. Since their time on our website, very few complaints have been opened, and those that have, have been resolved successfully. We like the casino's approach to its customers who are experiencing issues.

Our review will come in handy if this is a brand new casino site for you. You can also check out the bunch of casino bonuses you can claim when you scroll further down the page. 

We’ve now gathered all the information you need regarding payments, customer support, games and responsible gambling.

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Complaints

Read the complaints other players have left for LevelUp Casino. Learn more about complaints.

Show all complaints
LevelUp Casino - They allowed me to play and refused refund
I am submitting this complaint against LevelUp Casino due to misleading information provided by their live chat support, which directly resulted in a financial loss of 1,000 EUR.

Before continuing to play, I contacted LevelUp Casino’s live chat support to explicitly ask whether I had any second or duplicate account registered in their system.

The support agent clearly confirmed in writing that no additional account existed and that I could play without any issues. I have provided screenshots of this conversation as evidence.

Based on this explicit confirmation, I continued playing in good faith. Following this confirmation, I incurred losses totaling 1,000 EUR.

Only after these losses, I contacted support again to ask about the status of my verification, as I intended to continue playing. At that point, no warning was given that my account was at risk or under investigation for multi-accounting.

Shortly afterward, my account was blocked and I was accused of multi-accounting. The casino now claims that their system later detected linked accounts based on IP address, device data, or other technical indicators.

This situation is unfair and contradictory. If a violation truly existed, it should have been identified before I was explicitly informed that no second account existed and that I could continue playing.

Allowing me to play after providing this confirmation and only taking action after losses occurred places the responsibility with the casino, not the player.

LevelUp Casino refuses to refund my losses and relies solely on general Terms and Conditions, while ignoring the written confirmation provided by their own support team, which I relied upon when deciding to play.

I have submitted screenshots of the live chat conversation proving that I was told no duplicate account existed and that playing was permitted.

I therefore request a refund of 1,000 EUR, representing the losses incurred after the casino explicitly confirmed that no second account existed, or a fair resolution acknowledging the casino’s responsibility for providing misleading information.
staus Resolved
€960

Complaint Statistics

Resolved 10
Avg. Amount $ 2,370
Avg. Complaint Duration 5 days
Avg. Response Time 1 day

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Player rating
9/10 258 reviews

Top reviews from our players

I really like this casino. Do not delay with payments, friendly support.
Convenient methods of replenishment and withdrawal, a large selection of slots for any taste.

Dear KIRILLBARA, We are grateful for such a high appreciation of our casino. Our team would like to express deep gratitude for your kind words about fast withdrawals and a wide variety of games. We do our best to provide our players with excellent service. Our team wishes you a wonderful pastime in our casino, lots of luck, and big wins. All the best, LevelUp Casino team

user avatar

Easy to use, great friendly staff available 24/7 to help with enquires.

Bonuses are the best going around hours of fun, verification process is simple and easy. Highly recommend casino to Australians.

Dear LYNCH83, We are grateful for such a high rating of our casino. It means the world to us knowing that our customers are satisfied with the service we provide. Our team is flattered by the fact that you liked our bonus offers, verification process, and our support team. This is a great incentive for further improvement and professional growth. Thank you for staying with us and wishing you good luck! Warmest regards, LevelUp Casino team

user avatar

This is is fun exciting casino to play and they have great bonuses and hundreds of games to choose to play and I find this casino is fair and the customer service is good.

Dear LITTLEROCK56, Thank you for your kind words about our site. We appreciate your positive feedback. We are really thankful for mentioning our friendly and helpful support team, and a great selection of games. Furthermore, we are pleased to hear that our bonuses appeal to you. Hope to see you again and again! Wish you all the best! Kind regards, LevelUp Casino team

user avatar

Really good casino! The payouts are really fast ( within 1 hour from the request if you have verified account ). The variety of games and the graphics are really cool! I think one of the best casinos!

The process of verification was a little bit hard because they asked selfie with a paper written by me with the phrase:"Hi Level up casino and the date submitted" but when I sent it they verified my account within 2hours, which makes Level up to be top and to have fast services! For me one of the best casinos I visited recently!

Dear HARAKATD, We appreciate your kind review about our Casino. Our team is glad to know you had a pleasant experience playing on our site. The fact that you have really enjoyed our games makes us happy. Furthermore, we are pleased to hear that you enjoyed our withdrawals process. Moreover, we would like to point out that if there is no need for additional documents, we try to process the withdrawal as soon as possible. It is of utmost importance to us that the experience for our players is pleasant. Our team wishes you a superb pastime in the casino and lots of luck. Warmest regards, LevelUp Casino team

user avatar

Casino has a large selection of games of all sorts with great bonuses and free spins. I would recommend it to all who enjoy slot games. I Will return to this site many times.

Have not run into any real major problems except some games do not load or freeze. While you load more and more games as you go down the list it starts to lag.

Dear THEFLASH101, We really appreciate such a positive review about our Casino. Our team is very pleased to know that you have enjoyed our games. In addition, thanks for noting the bonus offers, it is glad to hear that you have liked them a lot. We would like to thank you for letting us know about the problems you have faced with. We will do our best to improve the quality of our service so that your impressions and experience be even better. However, we would like to inform you that such issues may be caused by a bad internet connection on which we are not able to influence. We will be glad to see you again. All the best, LevelUp Casino team

user avatar

I've been playing at levelup casino quite recently, But I can already draw some conclusions. The casino pleases the eye with numerous slots, which should attract players. All transactions occur within the specified time limit.
The support service is friendly and resolves issues promptly.

I don't have any negative opinions about levelup casino yet. Perhaps there are some shortcomings. No one is immune from this. But at least I have not encountered this and I hope that I will avoid it in the future. Everything suits me.

Dear GONKONGO, We sincerely appreciate such a positive review! The players of our Casino are valued, and we always try to provide every gamer with an excellent service. We are very happy to hear such kind words about the support team. Moreover, we are really pleased to hear about a large variety of slots to play and your great experience with the transaction processes. Our team hopes you will continue to enjoy playing with us. Warmest regards, LevelUp Casino Team

user avatar

Love everything about it. A lot of fun and pays really well. The best site! Great work team, love it I wanna play all day long. A very good casino with fast software, great variety of games. Flawless service, fast loading the game, and a pretty nice page. I would definitely recommend it.

Dear KRISTYMILLMCC, Our team is grateful for such a high rating of our casino from you. We are very happy to know that you have enjoyed playing our games and hope you continue receiving unforgettable emotions from playing in our casino. Moreover, thanks for noting the level of our service, we are glad to hear that you have evaluated it in this way. We will be glad to see you again and again. Warmest regards, LevelUp Casino Team

user avatar

Good service brilliant games to play. Great customer service, seconds to none gaming experience. Highly recommended. Great payouts and great features.

Dear BPIZZ88, Thanks for such positive words about our casino. Our team is extremely glad to know that you have a lot of fun in our site. Moreover, we are very happy, that you had such a great experience with our customer service. Our team works all the time to make it better and better. Our team wishes you a superb time in the casino and lots of luck. Warmest regards, LevelUp Casino Team

user avatar

Great layout great games new and old to choose from great bonuses with even better features. Great jackpots and great tournaments running daily. Good team great selection of new and old games to choose from.

Good support team get back to you quickly and always have a solution to any problems at hand. Good site definitely work a look and a play on, enjoy you spins.

Dear CRINKLE87, Thank you for taking the time to write your feedback on LevelUp Casino. We are more than happy to understand that you like playing with us. We are also eager to thank you for praising our support team. It means the world to us knowing that our customers are satisfied with the service we provide. Sincerely wish you the best of luck and lots of winnings! Warmest regards, LevelUp Casino Team

user avatar

Ever since I have join I have always had great winning, fast loading and great games and great payouts, that are fair and fast. The bonus are great and free spins but like everyone cant get enough of them.

Ever since I have joined up at level up casino I can say I have any never been un happy with Levelup casino.
:)) just would love lots more bonus and free spins but who wouldn't

Dear RACHY, We greatly appreciate such a positive review of our casino! Our team is flattered by the fact that you enjoyed our bonus offers, selection of games and the fair verification and withdrawal processes. We always endeavor to come up with something new and exciting for our players. Stay tuned! Warmest regards, LevelUp Casino Team

user avatar

LevelUp Casino News

Read all news about LevelUp Casino, check for updates and stay tuned for exclusive bonuses.

Celebrate October With 12 Festive Bonuses in Our Wurst Promo Ever
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What do you get when you combine all the colours of early autumn with the best online casino deals? Mix ‘em together, and you get the Wurst Promo Ever!From 27 September to 7 October, you can take up to 12 bonus deals at some of our finest online casinos and enjoy the chill cosiness of our favourite season!1 Season, 10 Days, 12 Bonus Deals!Against the background of pretzels falling gently from the sky and the cheerful accordion melody, we invite you to the Wurst Promo Ever:From 27 September to 7 October, explore the selection of 12 festive bonus deals!Whether you like a solid welcome bonus in the style of Bratwurst or the more elusive yet exclusive Weisswurst casino deal, these 12 online casino are definitely serving it, so...Join Our October Festivities!You know the date and the time, so it'd be a shame to miss it! Grab a moment of your time until 7 October and fest-up in our absolutely, definitely, die wurst campaign ever!Good luck!

Join LevelUp's Cake Bonanza and Get a Birthday Cash Bonus
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LevelUp Casino is celebrating its birthday, and the big cake is making them sugar-high! But the casino has no intention of hoarding all the cake for itself and instead wants to give everyone the chance to slice it open for some sweet, sweet cash!From 5 to 25 September, you can bet and save at the same time, filling up the piggy bank and cracking it open once it's full! Let's see how!The Piggy Bank Is Waiting to Be OpenLet's start with the basics: what is Cake Bonanza, and how does it work?It's a month-long celebration at one of the finest online casinos, and you are all invited to take a slice of cake! It's a thrilling savings game where the more you bet during the week, the bigger the piggy bank gets!The cash bonus is valid for 72 hours with a wagering requirement of x10 and a maximum win of $1000!Once it fills up, you can break it open and get your cash bonus! You will know when to smash it once the progress bar fills up, so keep an eye on it!Visit LevelUp Casino and Start Filling the Piggy BankIf you're not a member, we suggest you try LevelUp for their fantastic player reviews, excellent choice of payment methods, zero payment fees and 24/7 support.You can start your journey there by activating the welcome bonus.

Level Up with LevelUp Casino's Loyalty Program and Win Free Spins
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We know not all casino names are literal but… in the case of LevelUp Casino you really can level up! In fact, their brand-new loyalty program comes with several cool quirks that you’ll be pleased to learn all about and start taking advantage of. How does “additional opportunities to win Free Spins” sound? That and more awaits in LevelUp’s new loyalty program.Ready to dive into the intricacies of the program with us? Let’s go!How Does the LevelUp Casino Loyalty Program Work?As soon as you’ve made your first deposit you’re part of LevelUp’s loyalty program. How does it work? Why, you play with real money and earn redeemable comp points. Then, as you continue to play casino games at LevelUp Casino, you’ll be earning more comp points, casino bonuses, and other prizes and rewards.After registering at LevelUp Casino, you can go through the “Welcome, newbies” missions at your own pace!For the first 60 days after registering at LevelUp Casino, you’ll be able to go through 15 different “Welcome, newbies” missions all at your own pace. In order to complete the missions, there are various actions to do, such as verifying your email, making deposits, and playing certain casino games, just to name a few. As you further move through these missions, you’ll be able to learn additional comp points and even no deposit Free Spins! Just remember: only real money bets count in the missions.Additionally, always make sure to read LevelUp Casino’s Terms and Conditions and know exactly what you need to do in order to redeem these prizes.Sign Up at LevelUp Casino and Good Luck!Ready to give LevelUp Casino’s brand-new loyalty program a go? Head over there, register for an account, start earning your comp points and… good luck!

AskGamblers Wishes You a Happy Easter
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Easter is one of our favourite holidays at AskGamblers, and we can’t tell you just how many chocolate bunnies we’ve eaten, waiting for it to come! But, there’s more to it than enjoying sweet, sweet chocolate (is there, though?)We sprung into action and prepared promo offers for this year’s chocolate-filled Easter, and there’s still enough time to choose one of the delicious bonuses. How Many Chocolate Bunnies Have You Eaten? This time around, we haven’t put all our eggs in one basket. Instead, we’ve partnered with 12 online casinos to offer you the best Easter casino bonuses — from welcome packages to no-deposit bonuses and more! As we announced in our Easter Promo, the official offer started on 25 March and ends on 1 April. If you missed our announcement a few days ago, there’s no reason to be hopping mad! There's still enough time to get cracking and claim the egg-citing bonuses. The beauty is that you aren’t limited to the number of bonuses you can pick, just like we aren’t limited to the number of chocolate bunnies we wish to eat. The more important question is: “How many chocolate bunnies have you eaten?”Happy Easter From Our AskGamblers Team!From all of us at AskGamblers, we wish you a Happy Easter! We hop(e) your holiday is as sweet as ours. Regardless of your traditions, we wish you to spend Easter peacefully, surrounded by the people you love. If you decide to try your luck with one of our promo offers, remember to read the Terms and Conditions before you register. And yeah, learn from our mistakes — don’t eat too many chocolate bunnies. We don’t regret it, though.

Xmas Just Got More Wicked: No Deposit Spins for All!
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Merry Christmas, one and all!We hope you’ve had the wickedest ol’ time hanging out with us (and naughty Christmas characters) these past 12 days at 12 perfectly cheeky online casinos, that you’ve signed up using their exclusive welcome bonuses and that you’ve had a lot of fun spending their Free Spins!But… just as we promised, the celebrations aren’t over yet. In fact, when else should we shower you with treats if not Christmas day?That’s right; just today, 25th December, you’ll be able to snag a bunch of no deposit Free Spins at seven casinos that have already been generous with their Wicked Xmas offers. Talk about a very merry Christmas!So, let’s not dilly dally anymore; let’s see what exactly you’re gonna find in your Christmas stockings today! Have Yourself a Merry Christmas with No Deposit Free SpinsHo, ho, holy no deposit Free Spins!Here’s a list of all the no deposit bonuses you can get today only with bonus codes (where necessary) and the most important details you should keep in mind when redeeming the offers.LevelUp Casino:50 Free SpinsBonus code: XMAS50Game: Snow Coin: Hold the Spin slot (Gamzix)Wagering requirements: 70xMax bet: €1Max cashout: €50 Sloterra Casino:50 Free SpinsBonus code: ASK50Game: Twin Fruits of Santa slot (Mascot Gaming)Wagering requirements: 35хMax bet: €10 Max cashout: €50ZenCasino:50 Free SpinsBonus code: ASK25DFSGame: Rock Star Santa MultiMax slot (Yggdrasil Gaming)Wagering requirements: 15хSkycrown Casino:200 Free SpinsBonus code: ND200Game: Aloha King Elvis slot (BGaming)Wagering requirements: 40xMax bet: €1Max cashout: €50Beastino Casino:30 Free SpinsNo code neededGame: Naughty Nick's Book slot (Play'n GO)Fresh Casino:50 Free SpinsBonus code: ASKGAMBLERSWagering requirements: 45xiLUCKI Casino:No code neededGame: Elvis Frog in Vegas (BGaming)Wagering requirements: 50xMax cashout: C$50As always, come hang out with us at our dedicated forum thread, and more importantly, have a very happy Christmas from all of us at AskGamblers! We wish you all the luck and hope you have fun spending your very own no deposit bonus treats this holiday season!

Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!
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Don’t we all enjoy Easter? If not for religious reasons, then for the colourful eggs, bunnies…real and chocolate ones! And the fact that it comes in springtime when we can’t resist some thrilling Easter activities, like egg hunting. If you still haven’t joined our exciting Easter Golden Egg Hunt, now may be the right time to do just that.And what have we prepared for you?Let’s Go Egg Hunting Together!Easter cheer lasts for full five days with AskGamblers, and we have prepared an exciting Easter egg hunt with our 12 online casino partners!In case you missed the Easter Promo announcement, the Golden Egg Hunt started on 6 April and will last until 10 April.The promotion doesn’t end on Easter day, so if this is the first time you hear about it, don’t worry - you still have time to participate. Spin the reels of your favourite slots in one (or more) participating casinos today and tomorrow, and discover what holiday surprises are hidden in this special egg hunt.Happy Easter!From all of us at AskGamblers, we wish you a joyful and happy holiday! Happy egg hunting and happy spinning.

Follow Gingerbread Man to LevelUp Casino for Your Xmas Stocking Surprise!
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It's the most wonderful time of the year and Santa Claus is busy packing his bags, overflowing with marvelous casino bonuses!As we countdown days to Christmas, join us from 12-25 December and take a Stocking Surprise in the form of a fresh bonus offer every day at one of our 12 cherry-picked online casinos!An Offer a Day Keeps the Cold Away!You know we celebrate Christmas at AskGamblers in style: with jingle bells on and loads of Christmas cheer everywhere, sharing with you our most exclusive offers at 12 online casinos, each more astonishing than the next and carefully curated for your tastes.Each casino brings a daily offer to make this a time of unforgettable festivity!Visit us every day until Christmas and make the most of this time of selfless giving!Follow Gingerbread Man to LevelUp Casino for Your Xmas Stocking Surprise!The last day of our Christmas promo takes you to LevelUp Casino for your Stocking Surprise bonus.The offer is just what you need to bring on the Christmas cheer: For a minimum deposit of €20, you will get 200 Bonus Spins credited to your account for Christmas of Pyramid slot!The offer is activated using the code XMASLVL and has 20x wagering requirement.A Stocking Full of AG Coins!The festivities end in our Forum, where you can win one of the 12 AG Coins worth €100 each!Join the conversation in our Christmas 2022 forum thread to participate in the AG Coin Giveaway. All it takes is to share your email and country, and voila! Remember that you cannot choose which casino to play at, but you'll be appointed one as the prizes are picked out randomly.Merry Christmas!

LevelUp Casino Has Reserved a 130% Bonus for AskGamblers Members
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We have teamed up with LevelUp Casino to bring you a new and exclusive welcome bonus! The bonus is so exclusive that only AskGamblers members can claim it using a secret code which we'll share with you in a moment.If you sign up through AskGamblers, using our code, you'll be able to claim a 130% welcome bonus up to €/$ 100 plus 100 bonus spins!For AskGamblers Members OnlyNow and then, we like to create bonuses that only you and our loyal members can choose. This is why at LevelUp Casino, we've reserved their new player offer for you.You must use our special links combined with our secret code to qualify for a 130% welcome bonus and 100 spins.You must be a new member to get it, creating an account for the very first time. If you already have an account, we're afraid you won't be able to get this one.Your Secret CodeTo get your welcome bonus, you'll need the following code and these simple instructions to get started:Sign up at LevelUp Casino using AskGamblers linksUse the code AGLVL when promptedMake a minimum €20 depositEnjoy a 130% welcome bonus up to €/$100 + 100 bonus spinsYour total bonus amount will be subject to a 40x wagering requirement, and the casinos' full Terms and Conditions also apply.You'll be able to use your spins on Star Struck or Elvis Frog in Vegas (depending on your region), and they will be credited in increments of 20 after playing your deposit and bonus.Now spread the word, but remember to tell your friends to visit us first for the special code and links.

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