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Blacklisted

After being notified that Kudos Casino was operating without a valid licence issued by a regulated authority and despite the numerous attempts to receive further clarification and confirmation on behalf the casino management, AskGamblers Team have not received any. Operating without a valid licence means zero protection for players in case of a problem with the operator and that is why Kudos Casino is being added to our blacklist.

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Kudos Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 15 reviews
5.1/10
15 reviews
Complaint Response 20 complaints
2 days avg. 20 complaints
What we like
  • Live chat included
  • Offers the option of mobile gaming
  • Games audited by TST
What we don’t like
  • No instant play available
  • Live chat does not work 24/7
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Kudos Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.kudoscasino.com
Established
2016
Affiliate Program
Languages
English
Casino Type
Download, Instant Play, Mobile, Crypto Casino

Kudos Casino is an online casino which belongs to the iNetBet casino group. Since it is an RTG casino, it offers a variety of slots and casino games. Kudos Casino includes the option of instant play and mobile gaming, which allows players to play slots and games on the move.

Restricted Countries and Territories

Kudos Casino is currently unable to accept bets from players residing in Belarus, Iran, Pakistan, Russia, Zimbabwe, Indonesia, Moldova, Montenegro, Romania and Malaysia, among others. To get the entire list of all the restricted countries, players simply need to scroll down to the ‘Casino Details’ section.

Mobile Gaming

Since Kudos Casino is also a mobile casino, players can use their mobile devices to play casino games on the go.

Security and Fairness

All the Kudos Casino games have been audited by Technical Systems Testing, which testifies to their fairness.

StallCation

Complaints

Read the complaints other players have left for Kudos Casino. Learn more about complaints.

Show all complaints
Casino refuses to pay me after I won from free spins

I won $100 off of free spins given to me by Kudos casino. I've made a deposit, have been KYC verified, and have done one successful withdrawal. The reasons for then denying my withdrawal seem to be made up on the spot and keep changing.

First they said I only get $50 not $100 which I corrected them on when I informed then I've made a deposit so the MCO rule of $50 for non depositers doesn't apply to me. Then they said they denied the payment because I used the bonus two days in a row without a deposit in between. After much back and forth and me sending screenshots of the promotions terms and conditions I eventually got them to admit that this coupon was allowed to be used once per day for 7 days without a deposit in between use.

Next they said it's because I had a non deposit bonus that was used before this coupon and claimed that my kudos Cashback that's given 3 times after each deposit counts as a non deposit bonus... I looked this up in the terms and conditions and found this to be completely untrue, nowhere could I find any language stating that kudos cashback was treated as a non deposit bonus. I also pointed out that them saying it's because I used a non deposit bonus wouldn't even apply to this coupon because the terms state that it can be used once per day for 7 days without a deposit in between which is why I was able to redeem it in the first place.

Every other bonus says deposit underneath it and will not allow me to redeem it but this was the only one that I could because it's allowed to be used without a deposit, like it states in the terms it can be used once per day for 7 days and only one cash out is allowed. Also make note of the screenshots below where Lisa tells me that I've made 5 non deposit bonuses without making a deposit.

So you get kudos Cashback 3 times after making and losing a deposit, nowhere in the terms and conditions can I find anything that states this is treated as a non deposit bonus. The other two bonuses they are claiming I used is the same one that I won off of which is perfectly allowed because it is stated in the terms and conditions. She even says that this 7 day promo is counted as one big offer so why is she counting the free spins used each day individually?

staus Resolved
Funds taken by cashier
Good afternoon. I don't want to spend your time so directly to the problem.
I have an account in Kudos Casino. I have redeemed a no deposit bonus and luckily i've made true the wagering requirements and i've won ~ 100$. I've sent all the documents for the account verification and i was told that i will receive an email that they will be sent to the cashier for review and i will be notified if there is anything else required. After 2 days i've received an email to make a deposit of min. 25$ for the account verification, that unfortunately i didn't see. 6 days later i've asked if there is any problem with my documents i was told that i need to send address proof . I've send bank statement and i was told that it will be checked from the cashier. While i was waiting for the confirmation that when i make a deposit i will be able to withdrawal, the money from my account disappeared. My live chat was blocked and no one answered my emails. I've managed to connect to the live chat from another browser without entering my account and when i've asked kindly why my balance is 0.00 the answer was "we told you to make a deposit on the 30th of April, you ignored our email
bye"
After that i was blocked again and the chat was deleted.
I am keeping the email conversation and i've managed to copy the live chat conversation, but it disappeared before before i make a screenshot, so it is on PDF file.
Thank you in advance for your time and support.

Greetings,
Sami Lafi
staus Unresolved
$100
Declined payment due to unfair application of terms
I received a Kudos deposit of $60 on my account on 12-30-2018. I am a level three player on this site and am allowed to cash out a maximum of 22x any kudos deposit ($1320). I met all play through requirements and Playing slots and blackjack, I was able to get me balance up to $1372.63. I requested a withdrawal of $1,312.63, leaving the $60 Kudos credit in my account for removal.

On 12-1-18 I received an email from Kudos Casino stating "Unfortunately you have exceeded max bet on the kudos credits applied to you. Players must bet less than 25% or the credit given as per the terms. You have exceeded this. You play is thus void I am afraid."

I responded to the email quoting their rules. " During play with Kudos Credits wagers may not exceed 25% of the original credit amount. This is active as long as the Kudos Credits remain in the account balance regardless of the wagering requirement." My maximum bet was $15 and I did not exceed the 25% maximum bet rule.

I received this response 2 days later on 12-3-2018:
Hi David,
You are correct in this and as such we have re-instated your balance now. I do apologise for the confusion and the inconvenience here.
Please let me know if I can assist you further,
Kind Regards,
Kudos Support

At this point I thought everything was all set. The $1372.63 was returned to my account and I requested another withdrawal. I the waited until 12-5-18 just to receive another email declining payment again for the same reason. I emailed back quoting their prior acknowledgement that I had not exceeded the betting rules. They then sent me a log showing some of my wagers that "exceeded" the 25% rule. The log showed wagers of $15 that were doubled down making the total bet $30 as their reasoning. I have played at other RTG casinos with similar wagering restrictions and cashed out with no issues after making many maximum allowed bets which were then doubled down on and or split. I always read the terms and conditions carefully and follow the rules.

There was no phone number to contact the casino and live chat has not been available either. I assume this could be easily taken care of with management at the casino, but it has been frustration only being able to contact through email. Reviews of the casino appear to be positive and I have enjoyed playing there. I also cannot find any other complaints like mine online, so I assume this is just the mistake of an employee at the casino and will be easily fixed. I have copies of all emails back and forth with Kudos as well as the play log they sent me.
staus Resolved

Complaint Statistics

Resolved 16
Avg. Amount $ 1,211
Avg. Complaint Duration 13 days
Avg. Response Time 2 days

Review this casino

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Player rating
5.1/10 15 reviews

Top reviews from our players

Good selection of games. Website runs well. Easy to use. Deposits are easy.
Until they cheated me when I requested a withdrawal, I had a great experience on the site.

These people will cheat you on the withdrawal.
I was a level 4 Kudos Club member based on the scroll at the bottom of the home page and the cash back bonus I received from a busted deposit. I was entitled to a 23x max withdrawal based on the terms and conditions. They decided to pay me 20x because of my history of deposit and withdrawals. When challenged, they just said they could change the terms and conditions at any time without prior notice.
Play there if you want, but in the end you will regret it when it comes time to collect.

I like the RTG slots, I like some of the support personnel who are knowledgeable and attentive to the players request. I like the time for payouts. I like the Kudos rewards, one of the only reasons I deposited with Kudos Casino.

I do not like the fact Kudos Casino doesn't post RTP, or the flip side House Edge
I do not like the fact Kudos Casino hit Frequency is less than 3%
I do not like the fact Kudos Casino doesn't post RNG inspection certifications
I do not like the fact Kudos Casino Operates without a valid license issued by a regulated authority leaving players absolutely no protection for players in case a problem.

This time I was given good service by the support. My verification was done with good cooperation. I see lot of improvement in the quality of service. I will be delighted if the earlier mistake is rectified now.

Earlier I had won a jackpot of 250$ and was given a payout of 150$ as the maxi. Allowed and remaining 100$ were confiscated as some fees. I think it was appropriate to get them in my account for further playing.

I feel very comfortable playing at Kudos, as they strike me as an honest, upfront casino. I win as fairly often and they pay out quickly. Their staff is friendly and knowledgeable ... I had questions tonight and one of the reps, Rose, was right on top of things. They don't offer a bunch of bonuses, but that's not their deal. You get to play your money your way without worry about losing your winnings because you broke some obscure rule buried in the fine print. Basically, it's like gambling at a live casino, because they don't lure you in with bonuses and free spins, either.

I can't think of anything. They don't have a bunch of bells and whistles and whoop-dee-doo, so there are fewer opportunities to run into an issue. You login, you deposit, you play. Easy-peasy.

Hi AJH122, Thank you very much for your review and I'm glad you have had a positive experience at Kudos Casino. I will be sure to pass your feed back on to all the relevant departments. Kindest regards, Steven

user avatar

I claimed my welcome bonus and sent what I was asked to send, I was asked to make a verification deposit which I did and got paid after 24 hours in Bitcoin, so far so good.

Fast payout, 24/7 experienced live chat agent & high quality games.

No Zcash deposit option for me because I like to remain anonymous but BTC will do for now, I hope they will take my comment into consideration about adding zcash

Hi Garnier123, Thank you for taking the time to review Kudos Casino and I'm glad to read that you have enjoyed the experience and congrats on your win! I will pass on your feedback to the finance team with the feedback you have provided. Kindest regards, Steven

user avatar

I started with Kudos last year and have always had fantastic support from their team. I see AskGamblers has now blacklisted the casino but I would like to leave them my support where I can as they have for me.

Excellent bonus options with Kudos Club benefits. Deposit options available are great and always process smoothly. Terms and conditions for their payment methods and timeframes are clearly written and understood when read properly.

I have received an expedited payment in the past due to my consistent play time at the casino. This week I was awarded a total $517 monthly bonus from their benefits. I confirmed with the team, who always writes me back within the hour if not minutes, if I've met the wagering requirements and they verified.

I continued to play through my winnings as they stated their 25x max cashout for the club level my account is on. 2 May I submitted my withdrawal request for a total of $12938. I have already received the first payment as they are split transactions, in less than 24 hours from placing the original request.

Specific shout out to the CSR Lewis who has continued to assist me many many times during my time with the casino.

Thank you Kudos!

I myself have seen delayed responses with previous withdrawal requests as well like other players have stated. I became impatient those times and lost my cashout, my own mistake. This time however they have been extremely helpful and responsive to every question I have. I will continue to update my review if any issues arise, but I'm very impressed with the team when I am patient on my end.

Well its 2019 and some things never change dear Gamblers ! <3

I saw a no deposit bonus at Dukos Casino well I claim it wagger and won 50$
Then I decided to verify my account so I can withdraw money later
First of all Account verification in T&C is teling that you only need at least 10$ to verify your account
Then i chat with operator Antonio, He told me that account verification deposit needs to be minimum 26$ amount :D only account verification guys, never seen that method in other casinos it was first

Hello Shvecsk, Sorry to read that you are unhappy with your recent experience at Kudos Casino. It is stated as follows in the casino terms and conditions... "All withdrawals are subject to audit and are only paid to verified accounts. To verify your account you will provide us sufficient documentation to prove your identity, complete our verification form and make at least one cash purchase. This cash purchase is for verification purposes only and can be withdrawn with no wagering requirement." This is a fairly common practice within the industry in regards to security of our players. If you have any further questions please feel free to get in touch with us. Kindest regards, Steven

user avatar

This casino will give u a thousands of excuses when u try to withdrawal money from there starting with the documents you have to submit to get your account verified be ready for a long processs with a back and forth messages. And excuses to verified your account then when they run out of excuses they just wont reply for a week or two and this obviously because they want to wait until you spend whatever money you won so they will keep u waiting for weeks and will give u excuses and even if you don’t spend your winnings when you try to contact to see what’s going on with the verification they will tell u that they still processing the documents and they will let u know when is done. But after two weeks I give up do NOT wasted your money here the worse think is that they claimed fast payouts don’t let them take all your money cause you will regretted it.

Hi LRDURAN84, Sorry to hear that you did not enjoy your recent experience with Kudos Casino. We aim to approve the verification forms within 48 working hours should all documents provided be in order. If you can provide me with your casino username via the private messaging system I will gladly look in to this matter further for you and provide you with further information. Kindest regards, Steven Accounts Manager Kudos Casino

user avatar

Kudos verificated my ID within 24 hours.
I got 25 free spins and made $150,- out of that, the maximum win.
After that i deposited $20,- and rolled over my deposit three times.
I withdrew $152,- and within 24 hours Kudos did pay me.

I like the RTG slots very much and this RTG casino is like every other RTG casino.
At the cashier i had another 3 free bonuses:
- $25,- free
- 20 free spins on Ashgrad
- 20 free spins on Fu Chi.
After the withdrawl the free bonuses are still there, great !
Their service was fast and clear, no useless information.
As experienced player with over 200 casino accounts i always have the info ready for ID verification.
I use:
- utility bill not older then 2 months.
- passport front and back
- print screen Skrill (deposit) wallet.
- Skrill pass front and back.
- photo of myselve holding my passport.

Kudos, so far so good, no bad words about them.

- USA is welcome but no 21+ sign at their website, only 18+.
- there are no compagny details at their website.
- the email of withdrawling looks exactly the same as Uptown Aces......

As experienced player and serious player (i dont mind losing some money if i know its a fair game) i want to see professional casinos with compagny details and original emails.
- no phonenumber in email, then better leave it away.

With thoose points you would lift your review up with 2 stars.
The other star Kudos could get by having an European license.

The games are very good and the site is easy to navigate!

Customer Service is the worst I have ever experienced. I tried to make a withdrawal and their website says they offer faster payouts and "same day" payouts. I made a withdrawal request on the 3rd June 2017 and to date I am still waiting for this to be paid out. I have been fobbed off so many times. I would be very wary of using this casino.

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