Casino refuses to pay me after I won from free spins

I deposited via Cash App without bonus. I played and won $800 withdrawable, which I requested payout via Bitcoin Cash address (they have a $150 max limit to payout via Cashapp) and when I have won smaller amounts previously, they have paid to my Bitcoin Cash address. However, they rejected and said I had to do via wire transfer. None of my banks accept international wire transfers. So I made new withdrawal request for $150 via Cash App. Kudos rejected stating I have to request full amount via wire transfer. I initiated support ticket to clarify with operator Emily who eventually admitted the following - Emily:
okay, I have checked on this and I'm wrong on that one, you are welcome to leave this pending and cash out the remainder on a different occasion or play the funds, but as mentioned it is nearly 5pm here so it is very unlikely to be processed today I'm sorry 8:25 AM. So I initiated new request for $150 to Cash app which although their site promotes a $250 per week cash app withdrawl limit, even in their T&C Disclosures, Kudos does not uphold. Kudos has now rejected this 3x stating I have to request the full amount via wire transfer. That is not right. Players have the choice to play their winnings or withdrawal some of it. If I chose to play part or all of the $800, or have to be inconvenienced by small incremental payouts weekly due to their dishonest policies, that is players choice. You cannot require that I request to withdraw everything at once via wire - the only reason to prompt this is because they found a way I cant accept payment so they are requiring it as the only way they will pay me. I am accepting lower payout amounts spread out over time and/or delayed processing unnecessarily by this run around. No platform has ever been bold enough to perpetrate a player is required to withdraw everything in account - normally they would leave part of winnings to play on while waiting anyway so miss me. This is outright wrong and no where in policy language.

Good afternoon. I don't want to spend your time so directly to the problem.
I have an account in Kudos Casino. I have redeemed a no deposit bonus and luckily i've made true the wagering requirements and i've won ~ 100$. I've sent all the documents for the account verification and i was told that i will receive an email that they will be sent to the cashier for review and i will be notified if there is anything else required. After 2 days i've received an email to make a deposit of min. 25$ for the account verification, that unfortunately i didn't see. 6 days later i've asked if there is any problem with my documents i was told that i need to send address proof . I've send bank statement and i was told that it will be checked from the cashier. While i was waiting for the confirmation that when i make a deposit i will be able to withdrawal, the money from my account disappeared. My live chat was blocked and no one answered my emails. I've managed to connect to the live chat from another browser without entering my account and when i've asked kindly why my balance is 0.00 the answer was "we told you to make a deposit on the 30th of April, you ignored our email
bye"
After that i was blocked again and the chat was deleted.
I am keeping the email conversation and i've managed to copy the live chat conversation, but it disappeared before before i make a screenshot, so it is on PDF file.
Thank you in advance for your time and support.

Greetings,
Sami Lafi

Before I even signed hp st this casino I live chat with rep about all the rules and how withdrawls and deposits work and what doc they would need to verify me. And so I asked if I could send them in now so when I was ready to withdrawal I'd be approved already. He gave the email and what to send. So I did. In meantime I made deposit and burned through it wyrick. But then saw balance if 37 next day. I emailed to see what this was and what rules were. The email w his answer is enclose. But I played with that and had up too 500. So I stopped playing here for a week so I didnt lose my money l. Neway after a week checked for staus still nothing. I decided to play a little more. Had up to 800 or more. That's when I started getting last of the emails. Asked for internet bill which is not a utility bill but only bill not in my or my husbands name. But I still sent it. Then git email saying sorry we cant accept you or something and blocked my account and everything. Just cause they didn't want to have to pay I'm sure. Cause I've never had this problem. Than you so much Please help.

I received a Kudos deposit of $60 on my account on 12-30-2018. I am a level three player on this site and am allowed to cash out a maximum of 22x any kudos deposit ($1320). I met all play through requirements and Playing slots and blackjack, I was able to get me balance up to $1372.63. I requested a withdrawal of $1,312.63, leaving the $60 Kudos credit in my account for removal.

On 12-1-18 I received an email from Kudos Casino stating "Unfortunately you have exceeded max bet on the kudos credits applied to you. Players must bet less than 25% or the credit given as per the terms. You have exceeded this. You play is thus void I am afraid."

I responded to the email quoting their rules. " During play with Kudos Credits wagers may not exceed 25% of the original credit amount. This is active as long as the Kudos Credits remain in the account balance regardless of the wagering requirement." My maximum bet was $15 and I did not exceed the 25% maximum bet rule.

I received this response 2 days later on 12-3-2018:
Hi David,
You are correct in this and as such we have re-instated your balance now. I do apologise for the confusion and the inconvenience here.
Please let me know if I can assist you further,
Kind Regards,
Kudos Support

At this point I thought everything was all set. The $1372.63 was returned to my account and I requested another withdrawal. I the waited until 12-5-18 just to receive another email declining payment again for the same reason. I emailed back quoting their prior acknowledgement that I had not exceeded the betting rules. They then sent me a log showing some of my wagers that "exceeded" the 25% rule. The log showed wagers of $15 that were doubled down making the total bet $30 as their reasoning. I have played at other RTG casinos with similar wagering restrictions and cashed out with no issues after making many maximum allowed bets which were then doubled down on and or split. I always read the terms and conditions carefully and follow the rules.

There was no phone number to contact the casino and live chat has not been available either. I assume this could be easily taken care of with management at the casino, but it has been frustration only being able to contact through email. Reviews of the casino appear to be positive and I have enjoyed playing there. I also cannot find any other complaints like mine online, so I assume this is just the mistake of an employee at the casino and will be easily fixed. I have copies of all emails back and forth with Kudos as well as the play log they sent me.

I registered an account on July 6 at Casino Kudos, won, sent documents for account verification. Received letters several times that verification is ongoing. Since August 21, I do not get answers. I sent an additional statement of my bank account on September 13th. I thought maybe this would speed up the verification process. But they never answered my letter. I want to know why it takes so long to check an account and block money in the account. Such a lengthy check is not indicated anywhere in the Casino’s advertisement and in its rules.

Hello. I registered for the Kudos Casino on June 24th. I played roulette. July 5, my bet was successful and I won. I sent my documents for account verification. I repeatedly asked why it takes so long to check. The last answer I received on 19.07 is that the risk group is still doing some checks, and so they have not cleared my account yet. Then my letters are ignored. I can not get my winnings for a reason that I do not understand.

Hello. I registered on July 12, 2018 on the site kudoscasino.com. Won $ 1800 from Kudo's Casino on July 12th. As usual, I had to send all forms of verification and the ID and utility bill with my address. I submitted them 3 times. The last time on August 17 sent a utility bill translated into English by a certified translator. I received a letter with a statement that the documents had been transferred to the cashier for viewing. They will answer you directly if you need anything. To date, my winnings are still sitting and waiting for an exit. They do not respond to my letters. I hope you can help me.

I am a newer player at Kudos, deposited a several times with no luck. Then decided to deposit $100 and try blackjack. I got lucky and won several hundred eventually topping out at $1000, decided to withdrawal. The verification process went very smooth, no issues, then received 2 emails saying my withdrawal was approved and then processed. I talked to customer service about the timeframe for receiving my check and was told 7-10 days, fine no problem. After waiting little more than 10 days, I talked to customer service to see if they had any information on the tracking of my check, I was told on Tuesday the 28th of November that my check was being dispatched today and that the “withdrawal team “ would contact me with details. Within 2 hours I receive an email saying my IP Address is the same as some other people who have defrauded them in the past. A total and complete fabrication by Kudos to just not pay me. I belong to probably 75 casinos and have never been accused of defrauding any casino I’ve dealt with. I have never been cheated by any casino I’ve played at. This is either a mistake that Kudos will eventually admit or this casino is a total scam and rogue casino. So I ask for your help at Askgamblers to intervene and help me to get the winnings I earned fair and square. Also they deactivated my account. Thanks for your service. Michael