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Konung Casino is closed, please try these instead:

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Konung Casino

Player Rating 84 reviews
8.3/10
84 reviews
Complaint Response 4 complaints
4 days avg. 4 complaints
What we like
  • Instant-play format
  • Available on mobile
  • Live chat support is an option
  • Games proven fair
What we don’t like
  • Several country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Konung Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.konungcasino.com
Established
2017
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Finnish, German, Norwegian, Spanish
Casino Type
Instant Play, Mobile, Crypto Casino

Konung Casino is the official online casino, owned and operated by Direx N.V. The casino offers an unforgettable gaming experience in a safe, secure and regulated environment. All casino members have an opportunity to enjoy the most realistic and seductive atmosphere with a wide variety of online slots and table games, powered by NetEnt, Betsoft, Evolution Gaming, Microgaming, Ezugi, iSoftBet, Pragmatic Play, and others. Members can access their favourite games from their PCs or play on the go, using the compatible tablet or smartphone. Konung Casino is licensed and regulated by the laws of Curacao.

Restricted Countries and Territories

There are several country restrictions when it comes to creating an account at Konung Casino. Namely, players who live in countries including Spain, Israel, France, Netherlands, UK, the USA or any of its states, will not be allowed to register nor play for real money.

Mobile Gaming

All games at Konung Casino are mobile-friendly. What players have to do is open the website and launch any game displayed on the casino home page.

Security and Fairness

Konung Casino uses SSL technology and the latest anti-fraud techniques to guarantee full financial security of players. Therefore, all players’ personal information is kept private and safe.

The casino’s software is certified by Itech Labs, which means that the RNG (Random Number Generator) complies with the industry requirements and all results gamers get during their play are random. Payouts for all games are also standard for the industry and are between 95 – 98%.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Konung Casino. Learn more about complaints.

Show all complaints
Konung Casino - 800 AUD delayed payment no viable withdrawal options in NZ

On the 14th January 2022, I made a deposit at Konung Casino and took a 'Birthday deposit Bonus', which they offered me via email.

I have used the casino in the past and always deposited either via my Credit card or Via Skrill. I have never had an issue depositing

After successfully completing the wagering requirement, I sent all my verification paperwork to the casino & on Sunday 16th January I received the email back telling me my account is fully verified. No issues & No problems at all.

On the same day Sunday 16th January I noticed that despite being able to both deposit using a credit card & also having previously deposited using Skrill on the website, both these options are not available to me here in New Zealand for a withdrawal

Strangely there was no option offering even for an international bank transfer, which is a method I have used on many other casinos, including many casinos within the DAMA N.V group.

Please find a photo taken on my withdrawal TAB on Sunday 16th January when attempting a withdrawal. you can see I am only offered two options here in New Zealand. 'Bitcoin' & 'Mcfinity'

Bitcoin is a currency I do not own or use & Mcfinity after researching does not payout into New Zealand bank accounts. so this option is not viable.

I spoke with the casino Live chat for the first time on Sunday 16th January, mentioning my issue & they told me not to worry, my issue will be passed onto the financial/payment team and they will find a solution. I was advised to check back on Monday by Live chat, as the finance team did not work on the weekend. Screenshot attached.

At this point, I should mention that the casino accepts New Zealand players as does most casinos within the DAMA N.V umbrella. the one difference is for some reason this casino does not offer the New Zealand dollar as a currency. So as I think most New Zealanders would have done, I decided to play in AUD, it's very similar in value to NZD.

On Monday 17th January I returned to live chat & was told they needed more time to find a solution and fix the issue.

On Thursday 20th January my account was disabled and I was no longer able to log in. Despite having some concerns about this, especially as no one had emailed me to update me on this. I was told in live chat it was so the issue could be fixed by the management/financial team, and they could find a withdrawal method for me.

As of Sunday, February 13th, 2022, 29 days since I brought up a withdrawal issue with Live chat, my account is still disabled and no solution has been found.

I have not received a single email from the casino's support team, not one update.

I have returned to the support Live chat on seven occasions, and each time I am given the exact same answer - 'Dear Sean your issue was referred to the relevant department, we are looking for the most convenient way to withdraw your winnings. we kindly ask you to wait a bit longer. screenshots attached

This is the same copy/pasted response I have received since Thursday 20th January all the way through to Sunday 13th Feb, each time I enter Live chat.

My concern is that in nearly a month, no one is able to give me any further updates & it seems that no one can tell what they plan to do to help me withdraw. There have been no developments and no progress made in one month.

I would like to know if the casino has a masterplan, and what has been achieved over the past month to help me withdraw. I would just like an update, even just a courteous email keeping me updated would be nice.

To have received nothing in almost a month is disappointing as the casino is fantastic, and one of my favorites to play on.


Thank You

staus Unresolved
$800

Complaint Statistics

Resolved 3
Avg. Amount $ 639
Avg. Complaint Duration 4 days
Avg. Response Time 4 days

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Player rating
8.4/10 84 reviews

Top reviews from our players

Konung casino was one of the first few Dama NV casino that I had signed up on. The casino operates with a gambling license issued by Curacao gaming authority. Signing up at the casino is a very simple process and you can fill up your profile and verify your account in under a minute. The casino offers you to play in 7 fiat currencies that include EUR, USD, RUB, BRL, Nok, AUD and CAD plus 5 cryptocurrencies which are BTC, BCH, ETH, LTC and DOG. If you are not happy with your selected currency on signing up you can change it anytime on any deposit. The casino offers you a minimum of 5 payment methods for every currency and the minimum amount for deposit and cash out is €10 and €20 respectively. The maximum amount for deposit and cash out is €10,000.

Talking about the list of providers the casino has more than 30 slot providers that include big names like Playn’Go, Netent, Pragmatic play, Yggdrasil, Bgaming, Isoftbet, Microgaming, and many more known providers. You can enjoy these slots with a real money deposit or play these slots with their amazing deposit bonus offers which runs across three deposits. These bonuses are a 100% up to €300, a second deposit offer of 60% up to €100 and a third deposit offer of 70% u to €100. To claim these bonuses, you need to make a minimum deposit of €10 and the bonus funds need to be wagered 49 times in 7 days. The casino has a fairly long list of restricted slots but these slots are restricted by a software so need to check the list every time. Apart from the above-mentioned bonus the casino also gives reload bonus offers of 30% up to €100 and 50% up to €50 on Mondays and Fridays respectively. Deposits with lower wagers to players.

The casino processes cash out in under 8 hours provided you are verified. The verification takes up to 24 hours. The support staff is very helpful and is there for you 24x7 on email as well as live chat.

My personal experience at Konung slot has been decent as I have managed to cash out once out of my 3 deposits but fortunately my cash out is twice the size of my three deposits. The casino has a great welcome offer for new payers and the games run smooth and without any glitch. The casino has player friendly RTP so you can always trust this casino. But at the same time I wish the casino added some more providers like Nolimit city, Red tiger, Elk gaming, Thunderkick and a few other popular providers.

The wager requirements are too high at 49 times. I wish they lowered it to 40. The casino does not give personal bonuses like other Dama NV casinos with lower wagers.

Konung Casino is a fantastic casino, with tons of games, easy to navigate. Fast verification and speedy withdrawal service. I must say that my VIP host Ann is also superb and so helpful and always generous with bonuses and cashback. She is always there and replies back quickly with any questions. Support at the casino is also very fast and very friendly. This is a top-notch Casino in the mobile industry. They know how to treat their guests. They also offer 2 weekly bonuses that are awesome as well. I highly recommend Konung Casino as their team does a fantastic job.

My one rule of thumb to determine if the casino is good is that it has good games. It does and I like what I play, but I just wish that there is some sort of recommendation system for when I feel like trying something new.

The first of my problem is that the website doesn't really show many games. I'm not sure if Kanung just has a poor sorting system but there doesn't seem to be many game options there. I get to see some good ones but I have to know the title so I could use the search bar. I'm also getting most of my updates directly from Play'n GO but Kanung should have a system to promote new titles rather than just have them.

Failed verification with complete bank records of month with popouts to show credit card details with specific transaction details they claim that the date and time are not on transaction history alongside my name cant appear on statement page with card number and transaction details. My bank assures me this is impossible $930 NZD approximately!!! Spent 6 hours in chat to resolve so far big time and money waste as I deposited $100 NZD approximately. Be very careful with this casino they offer very cheap good deals in holiday periods.

Chat is always very helpful and they get things done fast. Before doeposite they give you no-deposit bonus (cash out bonuses) to try thier games. I'm sure I will use all deposite bonuses in future.
+ 24/7 support

I never have withdrawal but pending time like I read here is 24-72 hours. I'm not sure its real but if its kind a long.
- wagered 49x its a little big

A very good and easy to use casino. Lots of fun games from vendors. Fast payouts and great service. I recommend. In addition, a lot of interesting offers.

Inactive user
8/10

Lots of game selection, quick verification, live chat has been great and very fast withdrawals. The VIP package and bonuses are comparable with other casinos. It is truly the very fast withdrawals and great chat support that separates this casino from others. I definitely recommend this casino.

I gave 8 out 10 stars only because of issues with their VIP program. I have played extensively on this site and notice my VIP status had not changed from when I first signed up. I contacted live chat (who were very polite), enquired into why my VIP status has not changed. Live chat forward my concern to management, who got back to me quickly. I was given my level 5 status VIP bonus (which was achieved by playing extensively), plus 100 free spins for inconvenience.

Although I did appreciate correcting the technical issue with my VIP status, I did not receive any of the level 1 - 4 VIP free spins and cash bonus that I rightfully earned. I contacted management asking to retroactive the previous 4 levels that I did not receive and was told they were unable to do this. I was offered another 50 free spins and 70% bonus (that I accepted) as compensation. If I were to have receive all of my previous 4 level VIP bonuses prior to reaching level 5, I would have received 325 free spins and 80 cash bonus in total. The 150 free spins and 70% bonus, although appreciated, does not seem fair.

Nonetheless, I still enjoy playing at this website and will continue to do so since the good far out weighs the bad.

Great, friendly service and selection of games. Allows players from Australia which many don't. the tournaments are great. Deposits and withdrawal fast... What's not to love about this casino?

I like all the games and support team very present and helpful. Great bonuses and for low deposits. Big thumbs up.
Easy and fast game load ups also.
I had great luck and was one of fastest payouts I've had

This casino has so many promotions with free spin bonus with no wager and that was not so nice I think. Another thing is that they have many deposit methods and for that, I like the Casino Konung.

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