Good day, dear AskGamblers, I had to get a negative experience playing in this casino. The fact is that I made a deposit of $ 100, played in this casino, I managed to win $ 620, after which I uploaded photos to verify my profile, and also made withdrawal requests.
The next day, I was not able to log into my account, it was disconnected and they demanded a photo with a passport in my hand and the inscription 'Hi Casino and the date' I provided everything, and after that they provided me with no answer until today. No one can say that with my money and my account. I beg you to understand this situation and help resolve the contentious situation between me and the casino.
Complaint Info
Dear NATANATA,
We regret you made a bad experience in our casino. Please send me your email or your nickname at :"affiliates@konungcasino.com", so we can check the issue. I'm looking forward to resolve your complaint!
Kind regards,
Konung Casino

Dear Konung Casino,
Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.
Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly.
Thanks in advance for your cooperation.
We are very sorry for these temporary inconveniences. Unfortunately, there are certain procedures players have to undergo to have their account verified and their winnings processed, and they can take some time. We are kindly asking you to wait, please, and we will inform you about the results as soon as possible.
Thank you for your patience and cooperation!
Dear AskGamblers!
I hasten to inform that all documents were provided on 05.29.2020.
An application for withdrawal of funds was created 05/28/2020.
All messages sent by Konung Casino were ignored.
I think that the comment of the representative of this casino was left solely in order to still buy time for myself.

Dear Konung Casino,
Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.
Thanks in advance for your cooperation.

Dear all,
This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Dear all,
Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
Konung Casino Complaints
- 3 of 4 resolved
- 3 days avg response
- 4 days avg complaint life
- 639 USD avg amount
-
Unresolved
Konung Casino - 800 AUD delayed payment no viable withdrawal options in NZ
$800
Unresolved
Konung Casino - 800 AUD delayed payment no viable withdrawal options in NZ
On the 14th January 2022, I made a deposit at Konung Casino and took a 'Birthday deposit Bonus', which they offered me via email. I have used the ...
-
Resolved
Konung Casino - Will not provide me with my deposit history
Resolved
Konung Casino - Will not provide me with my deposit history
I have requested Konung support please provide me with my deposit history. My account is closed, as it is closed they have told me they are not ...
-
Resolved
Konung Casino - No withdrawal options for Canadian players
$1,700
Resolved
Konung Casino - No withdrawal options for Canadian players
I deposited 50$ and won up to 1700$ on Jan 1, 2018. The live chat had told me I could withdrawl, and i saw some options like skrill, and cards that I ...
Have trouble with Konung Casino?