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Konung Casino is closed, please try these instead:

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Konung Casino

Player Rating 84 reviews
8.3/10
84 reviews
Complaint Response 4 complaints
4 days avg. 4 complaints
What we like
  • Instant-play format
  • Available on mobile
  • Live chat support is an option
  • Games proven fair
What we don’t like
  • Several country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Konung Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.konungcasino.com
Established
2017
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Finnish, German, Norwegian, Spanish
Casino Type
Instant Play, Mobile, Crypto Casino

Konung Casino is the official online casino, owned and operated by Direx N.V. The casino offers an unforgettable gaming experience in a safe, secure and regulated environment. All casino members have an opportunity to enjoy the most realistic and seductive atmosphere with a wide variety of online slots and table games, powered by NetEnt, Betsoft, Evolution Gaming, Microgaming, Ezugi, iSoftBet, Pragmatic Play, and others. Members can access their favourite games from their PCs or play on the go, using the compatible tablet or smartphone. Konung Casino is licensed and regulated by the laws of Curacao.

Restricted Countries and Territories

There are several country restrictions when it comes to creating an account at Konung Casino. Namely, players who live in countries including Spain, Israel, France, Netherlands, UK, the USA or any of its states, will not be allowed to register nor play for real money.

Mobile Gaming

All games at Konung Casino are mobile-friendly. What players have to do is open the website and launch any game displayed on the casino home page.

Security and Fairness

Konung Casino uses SSL technology and the latest anti-fraud techniques to guarantee full financial security of players. Therefore, all players’ personal information is kept private and safe.

The casino’s software is certified by Itech Labs, which means that the RNG (Random Number Generator) complies with the industry requirements and all results gamers get during their play are random. Payouts for all games are also standard for the industry and are between 95 – 98%.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Konung Casino. Learn more about complaints.

Show all complaints
Konung Casino - 800 AUD delayed payment no viable withdrawal options in NZ

On the 14th January 2022, I made a deposit at Konung Casino and took a 'Birthday deposit Bonus', which they offered me via email.

I have used the casino in the past and always deposited either via my Credit card or Via Skrill. I have never had an issue depositing

After successfully completing the wagering requirement, I sent all my verification paperwork to the casino & on Sunday 16th January I received the email back telling me my account is fully verified. No issues & No problems at all.

On the same day Sunday 16th January I noticed that despite being able to both deposit using a credit card & also having previously deposited using Skrill on the website, both these options are not available to me here in New Zealand for a withdrawal

Strangely there was no option offering even for an international bank transfer, which is a method I have used on many other casinos, including many casinos within the DAMA N.V group.

Please find a photo taken on my withdrawal TAB on Sunday 16th January when attempting a withdrawal. you can see I am only offered two options here in New Zealand. 'Bitcoin' & 'Mcfinity'

Bitcoin is a currency I do not own or use & Mcfinity after researching does not payout into New Zealand bank accounts. so this option is not viable.

I spoke with the casino Live chat for the first time on Sunday 16th January, mentioning my issue & they told me not to worry, my issue will be passed onto the financial/payment team and they will find a solution. I was advised to check back on Monday by Live chat, as the finance team did not work on the weekend. Screenshot attached.

At this point, I should mention that the casino accepts New Zealand players as does most casinos within the DAMA N.V umbrella. the one difference is for some reason this casino does not offer the New Zealand dollar as a currency. So as I think most New Zealanders would have done, I decided to play in AUD, it's very similar in value to NZD.

On Monday 17th January I returned to live chat & was told they needed more time to find a solution and fix the issue.

On Thursday 20th January my account was disabled and I was no longer able to log in. Despite having some concerns about this, especially as no one had emailed me to update me on this. I was told in live chat it was so the issue could be fixed by the management/financial team, and they could find a withdrawal method for me.

As of Sunday, February 13th, 2022, 29 days since I brought up a withdrawal issue with Live chat, my account is still disabled and no solution has been found.

I have not received a single email from the casino's support team, not one update.

I have returned to the support Live chat on seven occasions, and each time I am given the exact same answer - 'Dear Sean your issue was referred to the relevant department, we are looking for the most convenient way to withdraw your winnings. we kindly ask you to wait a bit longer. screenshots attached

This is the same copy/pasted response I have received since Thursday 20th January all the way through to Sunday 13th Feb, each time I enter Live chat.

My concern is that in nearly a month, no one is able to give me any further updates & it seems that no one can tell what they plan to do to help me withdraw. There have been no developments and no progress made in one month.

I would like to know if the casino has a masterplan, and what has been achieved over the past month to help me withdraw. I would just like an update, even just a courteous email keeping me updated would be nice.

To have received nothing in almost a month is disappointing as the casino is fantastic, and one of my favorites to play on.


Thank You

staus Unresolved
$800

Complaint Statistics

Resolved 3
Avg. Amount $ 639
Avg. Complaint Duration 4 days
Avg. Response Time 4 days

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Player rating
8.4/10 84 reviews

Top reviews from our players

Nice casino with lots of games to choose from. I just play the ones I've tried at different online casinos and I found out that the RTP is not so profitable here. Great to strike boredom and try your luck but I suggest not to bet so much money here.

For demos the hit frequency is very high so it enticed me to deposit money. I did not try the welcome promotion because it is a bit high for my bduget. Perhaps if there are more affordable bonus deposit requirements i will join. Thanks and hope for better features!

Vikings from Konung Casino are the Most Loyal Players!! This casino has over 760 of the Best and Latest games available. Absolutely NO Chance of boredom here!! There is around 15 different payment methods to choose from that are FAST and SECURE!! Plenty of bonuses to choose from for Cash and Spins. This might be the first casino i've come accross where the Megaways Slots have their own titled section. It is easy to navigate around the casino and Agents are quick to respond to any chat request.

There is not much to dislike here; you find a game, settle in with some warm-up play, then watch the wins begin. Don't get confused about which game to play; play as many as your budget allows - remember that song by Kenny Rogers :- "The Gambler", know when to walk away.

Nice number of top games, awesome promotions at the moment. I think u won't be getting a better welcome bonus, if you manage to find the right code on net ;)

Looks a bit outdated. Their payments system crashes - you are unable to deposit, and the support average response time is around 40 minutes.
I would also like to point out support is giving out contradicting information. Support on mail denied issues with payment system. Live chat support confirms it. I heard they are new, perhaps they are still struggling with optimizing everything. I just hope they manage to do that soon.

Nice casino with lots of games to choose from. I just play the ones I've tried at different online casinos and I found out that the RTP is not so profitable here. Great to strike boredom and try your luck but I suggest not to bet so much money here.

For demos the hit frequency is very high so it enticed me to deposit money. I did not try the welcome promotion because it is a bit high for my bduget. Perhaps if there are more affordable bonus deposit requirements i will join. Thanks and hope for better features!

They have mobile app where I can play my games at home while in quarantine, I don't have to open my MAC everytime for just 30 mins. Good choice of games overall.

Mobile app is not stable and crashes a lot on iOS (iPhone 11). It will also log me out after long standby. Some games would not launch and makes my screen unresponsive. I just uninstalled it because some features are locked. Please fix update for iOS.

Nice layout. The games in this site is perfectly diverse and you can easily search your favorite game in the site's own search engine. But, the games are not filtered in a way that you can sort it by popularity or by release. However, this doesn't bother me at all, as long as I can play here happily and smoothly then I got nothing to complain. Besides, they have good offers to have.

I just started playing here this week so I haven't encountered anything glitchy at all. The games not being filtered can be a con but like I said, it's not a bother at all. I think Konung Casino has a potential of making me stay and play here for a long time.

The best casino, the best casino, with many games and good payment methods, impressive !!! Very good customer service, fast and with many bonuses to play all the time.I wish all the casinos were like konung, it's nice to play like that !!!!

I don't see anything wrong in this casino. It is simply one of the best I've tried, the graphics are very good and it has many software to vary.

Inactive user
1/10

Unfortunately, I felt bad in this casino because of their unfair practices towards me.
Practically having experienced a bad RNG after many deposits and for about 3 months, I decide to suspend the account for 6 months. After 6 months, I visit the site, enter my account and find the "profile status" reset! In summary, they zeroed all the VIP points that I had accumulated playing thousands of euros, without even notifying! Conducted to say the least incorrect, definitively closed the account.

Dear TRUFFATORI, thank you for giving us a honest evaluation of your gaming experience at our casino. As we always try to improve, we will consider your complaint. Please feel free to contact us on "[email protected]", to tell us your E-mail or your nickname, so we can find your account. I hope we'll be able to find a solution for your problem. Best regard, Your Konung Casino Team

user avatar

i like that there are so many slots available..This casino has a wide range of games from nearly every major developer. If you play on mobile devices, this casino is a must try, cause the performance on those devices is pretty good and most importantly always stable.

The only thing I dislike a bit is the design of this page. It looks a bit old, but tbh this shouldn't be a thing.
There are actually no bad experiences I had

Great place to play, had a few decent wins here and cashout went smoothly and according to plan, would recommend to anyone looking for a place to game

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