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Jackpot City Casino

Our Rating CasinoRank
3.7/10
CasinoRank
Player Rating 104 Reviews
5.1/10
104 Reviews
Complaint Response 79 Complaints
4 days avg. 79 Complaints
What we like
  • Mobile-friendly
  • Live chat available around the clock
  • Live casino
  • SSL encryption technology
  • Approved by eCOGRA
  • Support provided 24/7
  • Live chat available around the clock
  • A variety of withdrawal methods
What we don’t like
  • Restricted for US and UK players
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Jackpot City Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.jackpotcitycasino.com
Established
1998
Licences
Malta Gaming Authority, Kahnawake Gaming Commission, Alcohol and Gaming Commission of Ontario, Alderney Gambling Control Commission
Affiliate Program
Languages
English, Spanish, French, Portuguese, German, Norwegian, Japanese, Greek, Russian, Korean, Thai, Italian, Turkish, Azerbaijani, Chinese, Arabic
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino
Mobile Apps
Android, IOS

Jackpot City is an online casino with a flashy and attractive design reminiscent of bright night lights and the glitz of Las Vegas. Apart from a large variety of diverse classic slots, video slots and online table games, this Microgaming casino is also a fully operational mobile casino. For players who enjoy the experience of a real-world casino there are options to play popular table games in the live casino lounge. Jackpot City is licensed by the Malta Gaming Authority.

Restricted Countries

Players from a number of different countries are not permitted to open an account at Jackpot City Casino. Those countries include, but not necessarily limited to, Australia, Belgium, Netherlands, Denmark, France, Italy, Singapore, South Africa, Spain, the UK, and the US. For the full list of restricted countries, scroll down to the 'More casino details' tab.

Mobile Gaming

As a mobile casino, Jackpot City offers players the chance to play some of the most popular games while on the move. Their mobile selection includes progressive slots, blackjack and roulette, as well some all-time fan-favourites among video slots, such as the Immortal Romance Slot, Game of Thrones Slot, Avalon Slot, Thunderstruck slot and more. The mobile casino is optimized for both Android and iOS devices.

Security and Fairness

Jackpot City Casino guarantees privacy, confidentiality and security with their SSL encryption technology.

In addition, the casino have the eCOGRA Seal of Approval, which ensures fair game play, responsible casino conduct and swift payouts.

StallCation

Complaints

Read the complaints other players have left for Jackpot City Casino. Learn more about complaints.

Show all complaints
Jackpot City Casino - Software miscalculation of winnings and abrupt end to bonus games

While playing slots(Big Bass Hold & Spinner) at Jackpot City casino online on May 12th at 19:38 and I hit 3 scatters and the bonus games commenced. I had collected 2 fisherman already towards the 2X's bonus, and on this spin I hit a 3rd fisherman and the prize total was $20,700.00 as seen in the figure under the fisherman and is the correct total of all fish collected. But then something happened. The Bonus games stopped, and the screen said Free spins completed and the value it showed being won for free spins was wrong. It wasn't even as much as what was being displayed on this one spin.

I sent a message to Jackpot City Casino, with no reply.

I have a picture I took of the screen immediately after the Glitch happened.

In the image, you can clearly see that the amount I won at the bottom is different from the amount rewarded under the fisherman, to the tune of $72.00, just in this image.

The other factor in the glitch was that this was only one spin, the 3rd or 4th free spin of 10, and the bonus spins abruptly ended when this happened. I still had numerous spins left and I already had 2 fisherman in place, as well as the winning the 2 fisherman had collected on the previous spins, and those 2 fisherman were in place towards additional spins at 2X’s. The free spins were not completed, and any winnings I had from previous fisherman already appearing in the previous spins were not added.

I have contacted them 3 times since,a nd they have not replied once, other than the automatic reply when an email is sent to '[email protected]'

I have looked everywhere for somewhere else to lodge a complaint and get the correct compensation and Bonus Games corrected and replayed.

In the screenshot image of the glitch/miscalculation,it clearly shows the time, Game, Winnings under the fisherman of $20,700.00, win at the bottom showing a different number of $19,998.00 that should also include winning from the previous fisherman on the previous spins, and it clearly says Free Spins completed. So the total winning is wrong alone, just based on this one spin.

There was a visible glitch on the screen when it jumped to "Free Spins Completed", as I still had as many as 6 spins left..

staus Unresolved
$20700
Jackpot City Casino - Withdrawal of 26927EUR marked as processed but funds never received
I won €26,927 on April 22, 2025, and submitted my verification documents (passport and bank statement) on April 25 and they were verified. I was later asked to complete verification again (see screenshot). I tried to upload the requested documents again but it was saying they werent required (see screenshot).

During the week of May 12, my withdrawal appeared in my account history as "processed," and my account balance showed €0.

However, I never received any money in my Skrill account (screenshot can be provided upon request).

After that, the transaction history section on my Jackpot City account stopped loading (screenshot attached).

I also attempted to contact Jackpot City via email on May 7, 8, and 9, and again later — with no responses. Screenshots of these emails are included.

Additionally, the live chat feature now returns an error message and cannot be accessed (screenshot attached).

I did receive an update on April 23 stating Jackpot City had changed ownership and was now operated by Baytree Interactive Limited under a Kahnawake license. I mention this only as a possible contributing factor to system issues, not as a direct accusation (screenshot of their email attached).

I am simply asking that Jackpot City clarify the status of my processed withdrawal and ensure the funds are correctly transferred to my Skrill account.

All relevant documentation and screenshots are attached to this complaint for your review. If you require any further proof/screenshots, these can be supplied upon request.

I tried to upload the supporting documents but it won't allow me to. Can you give me an email address to send all of my supporting documents to?
staus Unresolved
€26927

Complaint Statistics

Resolved 15
Avg. Amount $ 6,478
Avg. Complaint Duration 7 days
Avg. Response Time 4 days

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Player rating
5.1/10 104 reviews

Top reviews from our players

Good choice of games and when eventually verified quick payout time.

Constantly emailed as a "loyal" member offering "great" bonuses. As someone who was using the site on a regular basis I was rewarded with my bonuses attracting a wonderful 70x play through requirement. After talking to 2 different live chat staff, and being fed a string of different excuses as to why the play through increased from 50 to 70 I was left with the explanation that it is a computer generated increase. So basically for being a loyal member I was rewarded with a higher play through! AWESOME

Inactive user
8/10

I won $7300 on slots last week and they paid out in two sections this week.

Stunning support via chat and a personal email regarding my winnings. More casinos should look at their support and follow these amazing people. Also, tons of bonus offers every week. Nothing but praise for this site.

It's a bummer there is not more good games on this site, I'd spend even more time here if they had Netent games.

Customer service was AMAZING!!! They worked with me when sending in documents, I'd lost all my Photo ID, they were understanding and let it slide after I sent LOTS of supporting documents. They lady who was helping even sent a bottle of champagne to my house. Great People. (Thank You Sharon)

It Took me about a month to get all my documents in and 1 week later my winnings were in my bank account..... ($79,000+)

If anything... getting some RTG games to go with the Microgaming.

Had a great experience with Jackpot City. Was very luck to win >$30,000 playing Jurrasic Park Slots!

Being an online and international operation you're always a bit worried that you wont get paid if you win big but they contacted me early and consistently answered my questions! SWIFT transfer in <24hrs once payment was processed on their end. Thanks to Orpa and the team!

Paypal would've been a nice withdrawal option but can't complain given SWIFT worked so well!

Payouts. Roulette.

I started with a 50€ deposit, they gave 50€ bonus, so I started with 100. Then, by playing most European Roulette I got to almost 4000€. But, since I had to play a total of 50 times my bonus on games other than the Roulette, I blew 2500 on slots just to be able to withdraw the rest.

After I did that, I asked for a 1200€ withdrawal to my VISA card. At first I was questioning if they were actually going to pay me. And... today I finally received my deposit!! Really recommend this online casino!!!

Withdrawal requirements 50x bonus and roulette doesn't count. Payout time (almost 2 weeks). No paypal.

First day playing the casino nothing but trouble and time wasting money wasting, stay very clear very bad casino for Australian players, all players in general I just want it very clear n be understood and known, id hate for another player like myself who cannot afford to be scammed cheated out of money winnings bonus.

Advise all askgambler supporters to help put a stop to this scamming casino, there unfair to players from the get go, make u sign away all your rights before u can join n play, why would they need to do that? U ask yourself, because it puts all the rights and decisions in the hands of the casino and leaves nothing to fight for no legal rights to fight for u have no legs to stand on when any problem occurs,

Downloaded version has very bad server connection in games, I lost over 300gbp on avalon multiplayer due to game error!

Started playing betting high playing fast building my bonus up after about 20min solid building punching out $ to get my bonus up the game decides to not finish it last spin the reels just kept on spinning. The spin never stopped on my screen but by the casinos play review it checks out there was no issue! Thats a cop out there was a major issue I just downed a lot of cash in the hope I was going to hit the bonus round witch I 100% would have by the time my credits run out still had over 500gbp to play through I was going to down the lot to hit 99x bonus, that was my plan to hit the bonus an clean up and cash out fast.

So the reels just kept spinning on my last press,contacted support straight away even why my reels was still spinning away bonus doping by the second, the support chat pretty much said I was a lair my spin finished correctly and then continued telling me to go view the end result of the spin in my account.

Took 3 hours to get told I was a lair and that was the end results, I dont want my money back that is a cheep price to pay to find out your colors and intentions for players.

Other issue...

So before I deposited into the casino I wanted to be verified first, I wanted to lodge my docs before any withdraw cause I didn't want nothing slowing a withdraw down.


They refused to give me the information I wanted before a withdraw was issued! The casino will only give you the details u need to verify your account after you make a withdraw, 100% designed to slow u down an prolong the withdraw, the longer the withdraw is in your account the better chance the casino has of not paying you out bacause you cancel it u get bored n wanna play again its very spiteful of jack pot city casino and there not the only ones!

So finely I made my first and only withdraw, now im pending because my accounts not verified, I have to contact them for the information to verify my account, 48 hours later my documents still not accepted, they got accepted 3 days later, then my withdraw got sent to processing department and sits there for min of 24 to 48 hours,there it gets sent to another department to be sent issued n sent to your neteller account or bank card exc exc, absolutely rubbish how they treat you,

I think it was 5 or so days later I got sick of waiting and wanted to play again. boom there system worked got me to cancel my withdraw.

The end of the day I only lost 48 aussies dollas 24gbp so I dont care I just wanted to express what happen and how I got treated by jack pot city,still think its because I only deposited 24gbp to start with they really didnt like how I was winning so much so fast I truly believe whey watch your game play n trigger the glitch error, these absolutely nothing stopping them from interfering with your game play on there end I truly believe they do.

Not to mention there stupid leaving up system so unrealistic, all the games these casino offer are not owned by them, u can play all your fav games on most casinos now days.

Please help remove these casino types from online gaming, remove em from askgamberlers.


Askgamberlers please dont remove this, how are real genuine players going to get facts if you remove all the dirt on casinos like this one, u need to let the ppl decide the players not use not the casinos us the players the ppl who actually lose out on these casinos like this.

Jackpot City is in my top 3 and I've played the field.
I just checked my JP city account history from Jan 2015 to Nov 2016.
I only play slots and I've deposited $1104.00 and withdrawn $16200.00.
$15000.00 plus profit starting from mainly $50 deposits is a pretty good deal!

The casino has a 24-48 hour pending period before they'll even look at processing your withdrawal.
During this pending period the casino has a 'Reverse Withdrawal' option which I strongly disagree with as they do not offer a 'Lock Withdrawal' option. No other complaints!

Excellent wins, good bonuses, good communication and the design is great. Happy with this site 😁😁

Inactive user
1/10

Very little to like about this casino. They harass you by phone to get you to play more.

They promised to match your first four deposits up to $1600, My first deposit was $20 and was matched, My second deposit was $20 dollars and NOT matched, I contacted " customer service ". They said they had no record from 5 days ago when I made the deposit. They said it just " fell away ". AVOID this casino!!!!

The only casino so far I can count on for fairness,and quick payouts. I play a lot of different casinos on slots, but always end up back at jackpot city because I no its genuine and trustworthy..

More game's would be good, but other than that its great like it is.

Jackpot City Casino News

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Lucky Punter Scores a Staggering €10.7 Million Jackpot on Mega Moolah Slot
Big Win Lucky Punter Scores a Staggering €10.7 Million Jackpot on Mega Moolah Slot

Rare are things in life and gambling that never disappoint, and one of those rarities is Microgaming’s Mega Moolah progressive jackpot slot! Once again, this iconic slot has turned a person’s life around, cashing out a whopping €10,735,716.84 prize at Jackpot City Casino!Who Wants To Be a Millionaire Apparently, everyone who spins the reels of Mega Moolah slot! Naturally, not everyone gets to count their millions but those who do don’t ever forget the magic of Mega Moolah slot. And, how could they! This iconic slot has turned a person’s life around, cashing out a whopping €10,735,716.84 prize at Jackpot City casino!On Sunday 5 April 2020, a player spinning the reels of Microgaming's star slot – Mega Moolah lucked out and became the latest millionaire to have won on this progressive jackpot network, which remains the largest in the industry. Although the player’s name isn’t revealed at this point, we know the lucky punter played at Jackpot City Casino, and that they will be paid out in a lump sum, following standard verification checks.Microgaming, the Leading Progressive Jackpot NetworkTo this date, Microgaming’s progressive jackpot network has paid out over €1.1 billion! Only this year, the provider paid out more than €26 million, with over 150 players going home with €10,000 or more. To this date, Microgaming’s progressive jackpot network has paid out over €1.1 billion!With the idea of strengthening its progressive jackpot network even more, Microgaming continues to release superstar progressive slots. Some of the names we’ve recently seen come out of Microgaming’s kitchen are Wheel of Wishes slot (Alchemy Gaming), and Atlantean Treasures Mega Moolah slot (Neon Valley Studios). The provider has announced the year 2020 to bring another progressive surprise - Absolootly Mad Mega Moolah slot, scheduled for release on 5 May 2020.Congrats to the Winner!Not every day does a person get €10.7, but when they do – everyone celebrates their happiness! Commenting on this incredible win, Andrew Clucas, the Chief Operating Officer at Microgaming, said:“We are thrilled for the victorious player who struck this staggering €10.7 million win – congratulations! Mega Moolah continues to be a favourite among players worldwide, and so we are excited to be adding more new progressive games to the jackpot and network throughout the year.”The AskGamblers team extends our congratulations to the lucky (and happy!) player as well, and wishes luck to all of you who’ll start spinning the reels of Mega Moolah slot the second you close this article!

The Mega Moolah Slot Finds It's Next Winner Giving Them a $5.9M Win
Big Win The Mega Moolah Slot Finds It's Next Winner Giving Them a $5.9M Win

Microgaming’s hugely popular Mega Moolah Slot has done it again. The online slot is what dreams are made of and it never fails to live up to its reputation. This time, the game handed out a life-changing CA $5.9 million jackpot to a Canadian-based Jackpot City Casino player. A Lucky Punter Wins the JackpotOver the years, the Mega Moolah Slot has gained its reputation by making dream after dream come true. The game never fails to let their suppliers down and it certainly does not let its fans down either.The latest jackpot reached a staggering CA $5.9 million, before it was won by a lucky punter from Canada. This massive haul was claimed after just a 94-minute gaming session and what is even more impressive is that it was won from a mere CA $5 bet. In fact, the player placed just 25 of these bets before they reached the all important jackpot bonus round. Microgaming’s Mega Moolah Slot finds its next winner landing them a life changing CA$5.9 million.Such a huge jackpot can only be described as life-changing and is a sum most of us can only dream of. It also happens to mark the 7th jackpot payout of this year and we’re only in October! With almost three months left of the year left, there’s no telling how many more winners the game could produce. Paying Winners All Over the GlobeIn fact, throughout 2019 alone, the game has paid out over CA $53 million to players all over the world. There is no doubt the game remains one of the most popular jackpot titles in the entire industry. The game and their entire portfolio can be enjoyed on most mobile devices as well which include tablets, laptops, PC’s and more. We’ve already seen many jackpots won from mobile devices, so it doesn’t matter what device you choose to play it on, the jackpot can be won wherever you are. Don’t Forget to Try ItNow, if you haven’t already tried it before, we do have to ask - where the hell have you been? This game has been making dreams come true right from day dot, so you need to get in on the action. It’s exotic African safari theme will lure you in, but with a minimum bet of just 0.25c it can suit you regardless of your budget amount. And don’t be fooled into thinking you can’t win the jackpot from a minimum bet, because so many people have already. As long as you are playing at a bet that is affordable to you, you still stand a chance at winning any of the jackpots available. You can find the game at any Microgaming Casino so find your favorite and give it a shot. 

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