- Mobile-friendly
- Live chat available around the clock
- Live casino
- SSL encryption technology
- Approved by eCOGRA
- Support provided 24/7
- Live chat available around the clock
- A variety of withdrawal methods
- Restricted for US and UK players
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Jackpot City Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
Jackpot City is an online casino with a flashy and attractive design reminiscent of bright night lights and the glitz of Las Vegas. Apart from a large variety of diverse classic slots, video slots and online table games, this Microgaming casino is also a fully operational mobile casino. For players who enjoy the experience of a real-world casino there are options to play popular table games in the live casino lounge. Jackpot City is licensed by the Malta Gaming Authority.
Restricted Countries
Players from a number of different countries are not permitted to open an account at Jackpot City Casino. Those countries include, but not necessarily limited to, Australia, Belgium, Netherlands, Denmark, France, Italy, Singapore, South Africa, Spain, the UK, and the US. For the full list of restricted countries, scroll down to the 'More casino details' tab.
Mobile Gaming
As a mobile casino, Jackpot City offers players the chance to play some of the most popular games while on the move. Their mobile selection includes progressive slots, blackjack and roulette, as well some all-time fan-favourites among video slots, such as the Immortal Romance Slot, Game of Thrones Slot, Avalon Slot, Thunderstruck slot and more. The mobile casino is optimized for both Android and iOS devices.
Security and Fairness
Jackpot City Casino guarantees privacy, confidentiality and security with their SSL encryption technology.
In addition, the casino have the eCOGRA Seal of Approval, which ensures fair game play, responsible casino conduct and swift payouts.
- E-Wallets 24-48 hours
- Bank Transfers 3-7 days
- Card Payments 3-7 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Virtual Games
Jackpot City Casino has an ample selection of varied casino games in their offer. Players who seek thrilling video slots can explore their range of Microgaming slots which include popular titles like Break da Bank Again Slot, Terminator 2 Slot, 5 Reel Drive Slot and more. In addition, there is a considerable range of progressive slots to choose from, such as the Major Millions Slot, King Cashalot Slot, Mega Moolah Slot, Tunzamunni Slot and others.
The Jackpot City Casino table game collection features multiple variants of blackjack like Atlantic City blackjack, Double Exposure blackjack, European blackjack, Multi Hand blackjack, Bonus blackjack and Classic blackjack, among numerous others. Roulette lovers will be able to pick between French roulette, European roulette, American roulette, as well as Premier roulette and progressive Roulette Royale.
Video poker aficionados can play various versions of video poker, such as Aces and Eights, All Aces, All American and Deuces Wild Bonus.
Players looking for even more variety can also try their hand at various bingo games, keno, scratch cards and other specialty games.
Live Games
As previously stated, Jackpot City is a live casino which offers the option of playing table games with a live dealer via high-definition real-time video feeds. Their selection of live games include the standard three—blackjack, roulette, and baccarat.
Support
Players who need gaming and casino-related questions answered can contact the Jackpot City Casino support team 24 hours a day, 7 days a week via email or phone. Depending on the residence of the player, the call will either be toll free, or not. Most importantly, players can contact support via live chat, which is also available 24/7.
Complaints
Read the complaints other players have left for Jackpot City Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
I won $7300 on slots last week and they paid out in two sections this week.
Stunning support via chat and a personal email regarding my winnings. More casinos should look at their support and follow these amazing people. Also, tons of bonus offers every week. Nothing but praise for this site.
It's a bummer there is not more good games on this site, I'd spend even more time here if they had Netent games.
Customer service was AMAZING!!! They worked with me when sending in documents, I'd lost all my Photo ID, they were understanding and let it slide after I sent LOTS of supporting documents. They lady who was helping even sent a bottle of champagne to my house. Great People. (Thank You Sharon)
It Took me about a month to get all my documents in and 1 week later my winnings were in my bank account..... ($79,000+)
If anything... getting some RTG games to go with the Microgaming.
Had a great experience with Jackpot City. Was very luck to win >$30,000 playing Jurrasic Park Slots!
Being an online and international operation you're always a bit worried that you wont get paid if you win big but they contacted me early and consistently answered my questions! SWIFT transfer in <24hrs once payment was processed on their end. Thanks to Orpa and the team!
Paypal would've been a nice withdrawal option but can't complain given SWIFT worked so well!
Payouts. Roulette.
I started with a 50€ deposit, they gave 50€ bonus, so I started with 100. Then, by playing most European Roulette I got to almost 4000€. But, since I had to play a total of 50 times my bonus on games other than the Roulette, I blew 2500 on slots just to be able to withdraw the rest.
After I did that, I asked for a 1200€ withdrawal to my VISA card. At first I was questioning if they were actually going to pay me. And... today I finally received my deposit!! Really recommend this online casino!!!
Withdrawal requirements 50x bonus and roulette doesn't count. Payout time (almost 2 weeks). No paypal.
First day playing the casino nothing but trouble and time wasting money wasting, stay very clear very bad casino for Australian players, all players in general I just want it very clear n be understood and known, id hate for another player like myself who cannot afford to be scammed cheated out of money winnings bonus.
Advise all askgambler supporters to help put a stop to this scamming casino, there unfair to players from the get go, make u sign away all your rights before u can join n play, why would they need to do that? U ask yourself, because it puts all the rights and decisions in the hands of the casino and leaves nothing to fight for no legal rights to fight for u have no legs to stand on when any problem occurs,
Downloaded version has very bad server connection in games, I lost over 300gbp on avalon multiplayer due to game error!
Started playing betting high playing fast building my bonus up after about 20min solid building punching out $ to get my bonus up the game decides to not finish it last spin the reels just kept on spinning. The spin never stopped on my screen but by the casinos play review it checks out there was no issue! Thats a cop out there was a major issue I just downed a lot of cash in the hope I was going to hit the bonus round witch I 100% would have by the time my credits run out still had over 500gbp to play through I was going to down the lot to hit 99x bonus, that was my plan to hit the bonus an clean up and cash out fast.
So the reels just kept spinning on my last press,contacted support straight away even why my reels was still spinning away bonus doping by the second, the support chat pretty much said I was a lair my spin finished correctly and then continued telling me to go view the end result of the spin in my account.
Took 3 hours to get told I was a lair and that was the end results, I dont want my money back that is a cheep price to pay to find out your colors and intentions for players.
Other issue...
So before I deposited into the casino I wanted to be verified first, I wanted to lodge my docs before any withdraw cause I didn't want nothing slowing a withdraw down.
They refused to give me the information I wanted before a withdraw was issued! The casino will only give you the details u need to verify your account after you make a withdraw, 100% designed to slow u down an prolong the withdraw, the longer the withdraw is in your account the better chance the casino has of not paying you out bacause you cancel it u get bored n wanna play again its very spiteful of jack pot city casino and there not the only ones!
So finely I made my first and only withdraw, now im pending because my accounts not verified, I have to contact them for the information to verify my account, 48 hours later my documents still not accepted, they got accepted 3 days later, then my withdraw got sent to processing department and sits there for min of 24 to 48 hours,there it gets sent to another department to be sent issued n sent to your neteller account or bank card exc exc, absolutely rubbish how they treat you,
I think it was 5 or so days later I got sick of waiting and wanted to play again. boom there system worked got me to cancel my withdraw.
The end of the day I only lost 48 aussies dollas 24gbp so I dont care I just wanted to express what happen and how I got treated by jack pot city,still think its because I only deposited 24gbp to start with they really didnt like how I was winning so much so fast I truly believe whey watch your game play n trigger the glitch error, these absolutely nothing stopping them from interfering with your game play on there end I truly believe they do.
Not to mention there stupid leaving up system so unrealistic, all the games these casino offer are not owned by them, u can play all your fav games on most casinos now days.
Please help remove these casino types from online gaming, remove em from askgamberlers.
Askgamberlers please dont remove this, how are real genuine players going to get facts if you remove all the dirt on casinos like this one, u need to let the ppl decide the players not use not the casinos us the players the ppl who actually lose out on these casinos like this.
Jackpot City is in my top 3 and I've played the field.
I just checked my JP city account history from Jan 2015 to Nov 2016.
I only play slots and I've deposited $1104.00 and withdrawn $16200.00.
$15000.00 plus profit starting from mainly $50 deposits is a pretty good deal!
The casino has a 24-48 hour pending period before they'll even look at processing your withdrawal.
During this pending period the casino has a 'Reverse Withdrawal' option which I strongly disagree with as they do not offer a 'Lock Withdrawal' option. No other complaints!
Excellent wins, good bonuses, good communication and the design is great. Happy with this site 😁😁
Very little to like about this casino. They harass you by phone to get you to play more.
They promised to match your first four deposits up to $1600, My first deposit was $20 and was matched, My second deposit was $20 dollars and NOT matched, I contacted " customer service ". They said they had no record from 5 days ago when I made the deposit. They said it just " fell away ". AVOID this casino!!!!
The only casino so far I can count on for fairness,and quick payouts. I play a lot of different casinos on slots, but always end up back at jackpot city because I no its genuine and trustworthy..
More game's would be good, but other than that its great like it is.
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Good choice of games and when eventually verified quick payout time.
Constantly emailed as a "loyal" member offering "great" bonuses. As someone who was using the site on a regular basis I was rewarded with my bonuses attracting a wonderful 70x play through requirement. After talking to 2 different live chat staff, and being fed a string of different excuses as to why the play through increased from 50 to 70 I was left with the explanation that it is a computer generated increase. So basically for being a loyal member I was rewarded with a higher play through! AWESOME