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Cassino Jackpot City

Classificação dos jogadores 104 Avaliações
Tempo de resposta às reclamações 79 Reclamações
5 dias média 79 Reclamações
O que gostamos
  • Jogos instantâneos
  • Cassino ao vivo
  • Cassino para celular
  • Tecnologia de Criptografia SSL
  • Aprovado pela eCOGRA
  • Suporte via chat online disponível
O que não gostamos
  • Atendimento telefônico indisponível
Aviso de afiliação

Nosso conteúdo contém links afiliados e podemos obter comissão sob registros e depósitos feitos no cassino por meio desses links. Nós apenas recomendamos cassinos licenciados e não aprovamos qualquer marca que não é verificada por nossos especialistas de cassino. Saiba a verdade. E, então, jogue.

Divulgação de anúncio

18+ | Se Aplicam Restrições | Termos & Condições se aplicam | Jogue com Responsabilidade.


Detalhes de Cassino Jackpot City

Aqui você encontra todos os detalhes sobre esse cassino.

  • Geral
  • Pagamentos
  • Jogos
  • Jogo Responsável
  • Atendimento ao Cliente
Website
https://www.jackpotcitycasino.com/brazil/
Estabelecido em
1998
Licenças
Malta Gaming Authority, Kahnawake Gaming Commission
Programa de Afiliados
Idiomas
Chinês, Inglês, Alemão, Japonês, Norueguês, Português, Espanhol, Francês, Grego, Russo, Búlgaro, Croata, Tcheco, Finlandês, Letão, Lituano, Polonês, Sérvio
Tipo de Cassino
Jogo Instantâneo, Celular

O Jackpot City é um cassino online com design atraente que lembra as luzes noturnas e o brilho de Las Vegas. O site traz uma uma grande variedade de caça-níqueis clássicos, caça-níqueis de vídeo e jogos de mesa online das principais fornecedoras de software do mercado, como a Microgaming. Além disso, há uma versão do cassino para celular e uma seção de cassino ao vivo para jogadores que desejarem vivenciar uma experiência real dos populares jogos de mesa. O Jackpot City é licenciado pela Autoridade de Jogos de Malta (Malta Gaming Authority) e pela Comissão de Jogos de Kahnawake (Kahnawake Gaming Commission).

Países restritos

Por conta de restrições, jogadores de alguns países não podem realizar cadastro no cassino. A lista completa de países e territórios restritos está disponível na seção "Mais detalhes do cassino".

Jogos Online

O Jackpot City Casino oferece uma ampla seleção de jogos de cassino variados. Os jogadores que procuram emocionantes caça-níqueis de vídeo de alta qualidade podem explorar uma variedade de caça-níqueis da Microgaming, que inclui títulos populares como os caça-níqueis Break da Bank Again, Terminator 2, 5 Reel Drive e muitos outros. Além disso, há uma variedade considerável de caça-níqueis progressivos para escolher, como os caça-níqueis Major Millions, King Cashalot, Mega Moolah, Tunzamunni e outros.

A coleção de jogos de mesa do Jackpot City Casino apresenta várias opções de Blackjack como: Atlantic City, Double Exposure, europeu, clássico, entre vários outros. Os amantes da Roleta poderão escolher entre a francesa, europeia, americana, bem como Premier e Roleta Royale progressiva.

Os fãs de vídeo pôquer podem jogar várias versões do jogo como: Aces and Eights, All Aces, All American e Deuces Wild Bonus.

Jogos ao vivo

Além disso, o Jackpot City também oferece uma seção de cassino ao vivo. Os jogos de mesa com um crupiê real são transmitidos por meio de vídeo de alta definição. A seleção de jogos ao vivo do cassino inclui os três mais comuns: Blackjack, Roleta e Bacará.

Jogos para celular

O Jackpot City também oferece uma versão do cassino para celular, disponível para dispositivos Android e iOS. A seleção de jogos mobile inclui jackpots, caça-níqueis populares (como Immortal Romance, Game of Thrones, Avalon, Thunderstruck, entre outros) e diversas opções de Blackjack e Roleta.

Suporte

Os jogadores que tiverem dúvidas ou precisarem de assitência relacionada aos jogos e ao cassino podem entrar em contato com a equipe de atendimento ao cliente do Cassino Jackpot City. O suporte via chat online está disponível 24 horas, 7 dias por semana. Além disso, é possível entrar em contato por e-mail.

Segurança e imparcialidade

O Cassino Jackpot City garante a privacidade, confidencialidade e segurança com a tecnologia de Criptografia SSL. Ou seja, os dados confidenciais sempre serão criptografados antes de serem transmitidos pela internet.

Além disso, o cassino conta com o selo de aprovação da eCOGRA. Isso significa os jogos são imparciais e que as transações monetárias estão protegidas.

StallCation

Reclamações

Leia as reclamações que outros jogadores deixaram sobre Cassino Jackpot City. Saiba mais sobre reclamações.

Mostrar todas as reclamações
Jackpot City Casino - Software miscalculation of winnings and abrupt end to bonus games

While playing slots(Big Bass Hold & Spinner) at Jackpot City casino online on May 12th at 19:38 and I hit 3 scatters and the bonus games commenced. I had collected 2 fisherman already towards the 2X's bonus, and on this spin I hit a 3rd fisherman and the prize total was $20,700.00 as seen in the figure under the fisherman and is the correct total of all fish collected. But then something happened. The Bonus games stopped, and the screen said Free spins completed and the value it showed being won for free spins was wrong. It wasn't even as much as what was being displayed on this one spin.

I sent a message to Jackpot City Casino, with no reply.

I have a picture I took of the screen immediately after the Glitch happened.

In the image, you can clearly see that the amount I won at the bottom is different from the amount rewarded under the fisherman, to the tune of $72.00, just in this image.

The other factor in the glitch was that this was only one spin, the 3rd or 4th free spin of 10, and the bonus spins abruptly ended when this happened. I still had numerous spins left and I already had 2 fisherman in place, as well as the winning the 2 fisherman had collected on the previous spins, and those 2 fisherman were in place towards additional spins at 2X’s. The free spins were not completed, and any winnings I had from previous fisherman already appearing in the previous spins were not added.

I have contacted them 3 times since,a nd they have not replied once, other than the automatic reply when an email is sent to '[email protected]'

I have looked everywhere for somewhere else to lodge a complaint and get the correct compensation and Bonus Games corrected and replayed.

In the screenshot image of the glitch/miscalculation,it clearly shows the time, Game, Winnings under the fisherman of $20,700.00, win at the bottom showing a different number of $19,998.00 that should also include winning from the previous fisherman on the previous spins, and it clearly says Free Spins completed. So the total winning is wrong alone, just based on this one spin.

There was a visible glitch on the screen when it jumped to "Free Spins Completed", as I still had as many as 6 spins left..

staus Não resolvido
$20700
Jackpot City Casino - Withdrawal of 26927EUR marked as processed but funds never received
I won €26,927 on April 22, 2025, and submitted my verification documents (passport and bank statement) on April 25 and they were verified. I was later asked to complete verification again (see screenshot). I tried to upload the requested documents again but it was saying they werent required (see screenshot).

During the week of May 12, my withdrawal appeared in my account history as "processed," and my account balance showed €0.

However, I never received any money in my Skrill account (screenshot can be provided upon request).

After that, the transaction history section on my Jackpot City account stopped loading (screenshot attached).

I also attempted to contact Jackpot City via email on May 7, 8, and 9, and again later — with no responses. Screenshots of these emails are included.

Additionally, the live chat feature now returns an error message and cannot be accessed (screenshot attached).

I did receive an update on April 23 stating Jackpot City had changed ownership and was now operated by Baytree Interactive Limited under a Kahnawake license. I mention this only as a possible contributing factor to system issues, not as a direct accusation (screenshot of their email attached).

I am simply asking that Jackpot City clarify the status of my processed withdrawal and ensure the funds are correctly transferred to my Skrill account.

All relevant documentation and screenshots are attached to this complaint for your review. If you require any further proof/screenshots, these can be supplied upon request.

I tried to upload the supporting documents but it won't allow me to. Can you give me an email address to send all of my supporting documents to?
staus Não resolvido
€26927

Estatísticas de Reclamações

Resolvido 15
Valor médio $ 6,553
Duração média da reclamação 7 dias
Resposta média 5 dias

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Avaliação do jogador
5.1/10 104 revisões

Principais avaliações de nossos jogadores

I won a fair amount of money when I registered, but then, for about 3 years, I didn't get anything. When you win once, you think you will win again and that's where the catch is with this casino. No fair play, no bonus for regular players, very little payouts on the slots. I would not recommend this casino.

My favourite online casino. I log in every day. Fast withdrawals easy deposits. The slot games are endless so many to choose from my favourite are the megaways and jackpot games, I win every time. Thank you jackpot city for being the best online casino by far :)

Nice clean interface. and a few nice bonuses. everything looks sparkly and shining and definitely draws you in. just adding that I like the name Jackpotcity purely so I reach the minimum characters allowed

Been playing for over a month now very consistently, have deposited a nice amount most days,and apart from a couple of wins around the $30-40 mark which of you a serious player like me Is nothing. I haven't played on any of their sister sites for a very very long time and never one anything decent from them as well so I believe all their casinos are the ones that just like taking your money. it's a shame as I'm a loyal player and thought j.p.c was going to be the casino to stick with. nevermind I'm sure I will find a decent fair casino soon.

Signed up a while ago and their platform has an appealing user interface. Definitely easy to navigate around the site. Everything is well placed and simple to use. Have an extensive game collection and my opinion one of the best game selections out there.
I suggest like you should with every other casino is definitely do your research and make sure you look at the complaints and the withdrawal issues that may be present because they could be the best casino Until you go to take out funds and if you do your research, you’ll see that it happens quite frequently across-the-board

Here is a scathing negative review warning others not to use Jackpot City Casino:

Jackpot City Casino - A Masterclass in Deception and Incompetence

If you value your hard-earned money and peace of mind, steer clear of Jackpot City Casino. What should have been a routine withdrawal request spiraled into a Kafkaesque nightmare of lies, contradictions, and blatant mishandling that would make even the most seasoned con artists blush.

My ill-fated experience began with a simple $1,000 withdrawal from my account on June 9th. I was promptly assured on June 12th that the funds had been successfully deposited, only for the mythical deposit to remain an elusive unicorn. Subsequent inquiries on the 13th yielded yet another confirmation of the phantom deposit, this time supposedly occurring on that very day. Alas, my account remained barren.

The absurdity didn't stop there. In a plot twist straight out of a soap opera, I was informed that my wife's card, which had facilitated countless deposits without issue, was now somehow problematic. As if that weren't farcical enough, my account was then deactivated under the guise of "gambling concerns," a transparent attempt to gaslight me for daring to withdraw my own money.

Through this ordeal, I was met with a cavalcade of contradictory statements, outright fabrications, and a stunning lack of transparency that would make even the most jaded skeptic blush. It became abundantly clear that depositing funds was a seamless affair, but attempting to withdraw one's own money unleashed a Kafkaesque odyssey of obfuscation and deceit.

What's most galling is the realization that my experience is far from an isolated incident. Evidence suggests that tens of thousands of others have fallen victim to Jackpot City Casino's reprehensible practices, a staggering indictment of an organization that seems to prioritize underhanded tactics over basic competence and truthfulness.

If Jackpot City Casino's conduct is indicative of a broader issue within the industry, it's a damning testament to the dire need for stricter regulation and accountability. No individual should be subjected to such a harrowing ordeal simply for attempting to access their own funds.

In closing, I implore you to heed this warning and steer well clear of Jackpot City Casino. Their flagrant disregard for customer well-being and blatant deception should serve as a sobering reminder that not all online casinos are created equal. Protect your hard-earned money and your sanity by taking your business elsewhere – anywhere else, for that matter. You'll thank me later.

It’s simple to use, there’s new games every week and customer service is great also payouts are a maximum of up to 3 working days
I highly recommend Jackpot City to anyone that’s wants a Secure, good, reliable online gaming casino to play and win on. Thank you jackpot city. Keep up all your good work. I will definitely be recommending your online gaming site to all my friends and family that like to have a little gamble now and then. I’m not really certain what else to say but try this online gaming site for your selves I guarantee you will not be disappointed. There is a variety of games to choose from that will keep you all entertained for hours and hours but also remember have a break every hour or so because gambling addiction is a serious problem and will effect the whole family it can break families apart if not recognised and dealt with as soon as possible. Good luck to everyone who try’s this online gaming casino Jackpot city.

Nothing I am happy with jackpot city and have no complaints at all with jackpot city everything has been great every time I decide to deposit and play

They have been holding my winnings with no reason. Have been waiting 14 days for my payout. Live support is not giving answers, they just keep saying it will be released soon. Then they said I would have it by now. No one will get back to you or even notify you. Not worth the time or headache. I have never had this happen with any other casino.

I love this Casino, My favorite thing about it is the daily No deposit spins you get without having to spend money, and also when you do deposit they have continuous cashback bonuses no matter if it's your second, third, or fourth deposit of the day. Plus its very easy to make a deposit, and withdrawal process was a breeze. 3-4 days I received my money in my bank..Awesome stuff Jackpot City, I have already recommended this Casino to all my friends and family..

There is no complaints from Me..I cannot find a thing to say in regards to issues. I think that anyone who has any negatives is self inflicted and brought upon themselves. Spending too much money is really not the Casinos fault.

Like Spin casino, it's a fair casino, we receive good deposit bonus and they have a good choice of game, and so many exclusive games. They also give a birthday bonus!

The site is too old school for me, if you compare with new crypto casino they are not in the same place. The withdrawal is a little bit longer with interac. The loyalty program is also too basic compared to other casinos!

I thought it was easy to set up an account. Other than that, there is not much at all to like about this casino. It is very difficult to get paid out despite having long wait times for payouts and for the first time ever, not even receiving the entire amount I won.

I’ve deposited on a separate account before closing it down as I was thousands down on the account and didn’t want to lose. I recently decided to play again so opened up an account, and ended up winning 1200 from a 100 dollar deposit. I received only 700 dollars and was told 500 was for previous returns. I’ve never owed them anything, my bank always had the funds and was immediately charged for my deposits. So half my winnings were taken and nothing was explained to me. Never had this happen on any casino, and their live support is doing nothing at all to help.

The only thing that is positive about this casino is the ability to deposit. Games are limited but they work on mobile. Pending period is usually 72 hours but sometimes it can only be 48. You will eventually get paid.

One of the worst casinos that I have ever had the pleasure to play on. The return to player ratio is one of the worst on the market according to my game play. The verification process is a complete nightmare. I lost a lot of money here and they kept giving me 1000 dollars bonus with a 60x requirement max bet 5...since I was a rookie, I fell for the offering. They have a 2.45 rating on this site, it should be 0, all this happened a long time ago.

Notícias do Cassino Jackpot City

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Apostador ganha 10,7 milhões de euros no caça-níquel Mega Moolah
Grande Vitória Apostador ganha 10,7 milhões de euros no caça-níquel Mega Moolah

Raras são as coisas na vida e nos jogos de azar  que nunca decepcionam e, sem dúvidas, o caça-níquel Mega Moolah, jackpot progressivo da Microgaming, faz parte do time das raridades! O fabuloso game mais um vez mudou a vida de um jogador ao pagar o impressionante prêmio de 10,7 milhões de euros no Cassino Jackpot City!Quem quer ser um milionárioAparentemente, todo mundo gosta de jogar o caça-níquel Mega Moolah para tentar a sorte e, quem sabe, ser o próximo milionário. O fabuloso caça-níquel mudou a vida de um jogador ao pagar o prêmio de 10.735.716,89 milhões de euros no Cassino Jackpot City!E isso aconteceu no último dia 5 de abril, quando um jogador girou os carretéis do popular caça-níquel online da Microgaming e conquistou o cobiçado prêmio desta rede de jackpot progressivo, que continua sendo a maior de toda indústria iGaming. Embora o nome do sortudo não tenha sido revelado, sabemos que ele fez a aposta no Cassino Jackpot City e, após os procedimentos de verificação padrão, receberá a quantia de uma vez só. Microgaming, a rede líder de jackpot progressivoAté agora, a rede de jackpot progressivo da Microgaming já pagou mais de 1,1 bilhão de euros! Apenas em 2020, a fornecedora de software concedeu prêmios de mais de 26 milhões de euros. Além disso, cerca de 150 jogadores receberam mais de 10 mil euros ou mais.Até agora, a rede de jackpot progressivo da Microgaming já pagou mais de 1,1 bilhão de euros!Para fortalecer ainda mais a rede de jackpot progressivo, a Microgaming continua a lançar jogos incríveis. Alguns dos nomes recentemente adicionados ao portfólio da desenvolvedora são caça-níquel Wheel of Wishes (Alchemy Gaming) e caça-níquel Atlantean Treasures Mega Moolah (Neon Valley Studios). Aliás, outros títulos devem ser divulgados ao longo do ano, como o caça-níquel Absolootly Mad Mega Moolah, previsto para o dia 5 de maio. Parabéns ao vencedor!Não é todo o dia que uma pessoa leva 10,7 milhões de euros para casa. Porém, quando isso acontece, todo mundo celebra a felicidade do sortudo! Andrew Clucas, diretor de operações da Microgaming, falou sobre a incrível vitória:“Estamos impressionados com o jogador que conquistou o incrível prêmio de 10,7 milhões de euros — parabéns! Mega Moolah continua a ser o caça-níquel online favorito entre os jogadores de todo o mundo. Estamos animados por adicionar mais jogos progressivos à rede de jackpot neste ano.”A equipe do AskGamblers também parabeniza o sortudo (e feliz!) jogador e deseja que a sorte esteja com todos vocês que vão girar os carretéis do caça-níquel Mega Moolah assim que terminar de ler este artigo!

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