Jackpot City Casino
- Live chat available around the clock
- Live casino
- SSL encryption technology
- Approved by eCOGRA
- Support provided 24/7
- Live chat available around the clock
- A variety of withdrawal methods
- Restricted for US and UK players
- Customer Support
- Responsible Gambling
- Australian Capital Territory
- New South Wales
- Northern Territory
- South Australia
- Western Australia
- British Virgin Islands
- Christmas Island
- Cocos [Keeling] Islands
- Czech Republic
- French Guiana
- Heard Island and McDonald Islands
- Hong Kong
- Myanmar [Burma]
- New Caledonia
- Norfolk Island
- North Korea
- Puerto Rico
- Saint Helena
- Saint Martin
- Saint Pierre and Miquelon
- South Africa
- U.S. Minor Outlying Islands
- U.S. Miscellaneous Pacific Islands
- United Kingdom
- American Samoa
- District of Columbia
- New Hampshire
- New Jersey
- New Mexico
- New York
- North Carolina
- North Dakota
- Northern Mariana Islands
- Rhode Island
- South Carolina
- South Dakota
- U.S. Virgin Islands
- West Virginia
- Vatican City
- Wallis and Futuna
Bank Transfers: 3-7 days
Cheques: Not offered
Card Payments: 2-6 days
Pending Time: 24-72 hours
Deposit Limit Tool
Wager Limit Tool
Loss Limit Tool
Time/Session Limit Tool
Cool Off/Time-Out Tool
Reality Check Tool
Self-Exclusion Register Participation
Jackpot City is an online casino with a flashy and attractive design reminiscent of bright night lights and the glitz of Las Vegas. Apart from a large variety of diverse classic slots, video slots and online table games, this Microgaming casino is also a fully operational mobile casino. For players who enjoy the experience of a real-world casino there are options to play popular table games in the live casino lounge. Jackpot City is licensed by the Malta Gaming Authority and the Swedish Gambling Authority.
Players from a number of different countries are not permitted to open an account at Jackpot City Casino. Those countries include, but not necessarily limited to, Australia, Belgium, Netherlands, Denmark, France, Italy, Singapore, South Africa, Spain, the UK, and the US. For the full list of restricted countries, scroll down to the 'More casino details' tab.
Jackpot City Casino has an ample selection of varied casino games in their offer. Players who seek thrilling video slots can explore their range of Microgaming slots which include popular titles like Break da Bank Again Slot, Terminator 2 Slot, 5 Reel Drive Slot and more. In addition, there is a considerable range of progressive slots to choose from, such as the Major Millions Slot, King Cashalot Slot, Mega Moolah Slot, Tunzamunni Slot and others.
The Jackpot City Casino table game collection features multiple variants of blackjack like Atlantic City blackjack, Double Exposure blackjack, European blackjack, Multi Hand blackjack, Bonus blackjack and Classic blackjack, among numerous others. Roulette lovers will be able to pick between French roulette, European roulette, American roulette, as well as Premier roulette and progressive Roulette Royale.
Video poker aficionados can play various versions of video poker, such as Aces and Eights, All Aces, All American and Deuces Wild Bonus.
Players looking for even more variety can also try their hand at various bingo games, keno, scratch cards and other specialty games.
As previously stated, Jackpot City is a live casino which offers the option of playing table games with a live dealer via high-definition real-time video feeds. Their selection of live games include the standard three—blackjack, roulette, and baccarat.
As a mobile casino, Jackpot City offers players the chance to play some of the most popular games while on the move. Their mobile selection includes progressive slots, blackjack and roulette, as well some all-time fan-favourites among video slots, such as the Immortal Romance Slot, Game of Thrones Slot, Avalon Slot, Thunderstruck slot and more. The mobile casino is optimized for both Android and iOS devices.
Players who need gaming and casino-related questions answered can contact the Jackpot City Casino support team 24 hours a day, 7 days a week via email or phone. Depending on the residence of the player, the call will either be toll free, or not. Most importantly, players can contact support via live chat, which is also available 24/7.
Security and Fairness
Jackpot City Casino guarantees privacy, confidentiality and security with their SSL encryption technology.
In addition, the casino have the eCOGRA Seal of Approval, which ensures fair game play, responsible casino conduct and swift payouts.
Recommended by experts
Jackpot City has one of the best providers on the industry. They have Microgaming has hundreds of game choices across the casino lobby, but I would enjoy if they had also Live Casino games they have grown popularity during the past days. Mobile app is very pleasant, players would be thrilled with this app on both Android and IOS users.
It's great you can dep as low as 5$ and always get a match bonus! Cool free tournaments too! Lots of deposit methods. Also loyalty points you can redeem.
Could use more provider's and the bonus wheel only pays like 1/100 spins! They never just give you anything without depositing first. Accept BIRTHDAY s but I got 5$!! Lol
Gaming providers are all favourites, awesome layout, fast and easy to navigate too, alot deposit options, chat response is fast response just min info.
Not enough communication through email or phone, the account was blocked and no explanation via email or anything. Chat not enough information, managers never got back to me to follow up.
Games are fun and have nice image quality, the deposit method is easy and fast, the payout is very fast when you decide to make a withdrawal and the bonuses offer are great!!
The amount of the new games per weeks or per months are low to compare of other casinos, should have at least 3 new games per week. Well, that's my advice to compete with other casinos.
Mmmm I’m scratching my head, easy deposits. I’ve never encountered any issues depositing. Jackpotcity has cured me of online gaming. I’ve been playing online for a long time and jackpot city is giving me the worst experience I’ve ever received at an online casino.
Withdrawal process is to be desired. Can’t withdraw with visa, or personal bank acct. It is a withdrawal method but sorry not at present. I will receive my winnings if I use a web wallet. The delaying is ridiculous. No communication, I’ve had a withdrawal reversed five times now without any communication from jackpotcity. Been a member over 3 years. I tried web wallet still waiting. No explanations, no communication. Live chat are nice, but unable to support. No problems depositing, impossible to withdraw.
Micogaming, lots of games options. Overall website layout looks nice, easy to navigate.
Live support wait is minimal, agents seemed nice enough.
Lot's of deposit options.
Personally, my overall experience was the worst I've had with any online casino. The time for verification and withdrawal was unacceptable, over a week. Considering other casino's are doing the exact same process as little as a few hours to a couple days, if you want instant or quick withdrawals, find another casino.
One of the first online casinos. At the time I started playing it was good. They have progressives that I liked and the bet per spin were really cheap....
I've been playing on jackpot city for almost 10 years now. Sent in my documents many times throughout the years. I've always had to wait over a month to get paid out and it's never anything extremely rich. I even had to argue for a lousy $190. This last time I'm trying to cash out 550$ and now I'm waiting three weeks because they needed documents again,and when I did send the doc's in they asked for a "explanation" for the difference between addresses on my doc's and i.d. I emailed my explanation and because I know how slow jackpot city and knowing documents alot of the time do not get sent to where it who there supposed to go to when you do as they request, anyways I went to live chat right after I emailed them the explanation and they told me they are sending it to the right department and should recieved an email within 72 hours. I've now been chatting with them on this issue 9 times and it is always the same thing: "we need an explanation for the address on document" and when I tell my story again, and again, they say "okay I see that and I am now sending the explanation and docs to the right department on high priority". My withdrawal is still pending. So 9×72hrs us how long I have to wait? And now I am also getting the famous "CloudFlare" screen when I try to log in and "chat". I was even stupid enough to keep depositing thinking maybe they will be like"yeah she's playing alot still, let's get this issue resolved a.s.a.p" or something thinking maybe they care about customers and loyalty. Try 21.com or video slots. There payouts are 48hrs to 7 days and have better offers and there chat is really awesome for support . Thank you
The layout of the website. The agents working for this casino do their best to help but there are not able to do so as the policy of the casino is not focused on providing support but hope people leave their unpaid withdraw and leave the casino after playing for real money.
Support is the poorest in the industry. You don't lose your money on this casino. You can choose tons of casino but please be aware that this casino is a mess! Can't believe they are holding a license of the MGA. Also please note that if you ever have problems to contact MGA and don't let them get away with anything!
They have changed the monthly loyalty bonus. They simply decided they aren’t giving it any more and never told the players. I only found out because I went to live chat to find out where my monthly loyalty bonus was. It was a “management” decision. Yet they advertise the giver the wager the more points you earn. Seems a bit of false advertising to me.
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avg complaint life
The only thing that is positive about this casino is the ability to deposit. Games are limited but they work on mobile. Pending period is usually 72 hours but sometimes it can only be 48. You will eventually get paid.
One of the worst casinos that I have ever had the pleasure to play on. The return to player ratio is one of the worst on the market according to my game play. The verification process is a complete nightmare. I lost a lot of money here and they kept giving me 1000 dollars bonus with a 60x requirement max bet 5...since I was a rookie, I fell for the offering. They have a 2.45 rating on this site, it should be 0, all this happened a long time ago.