Jackpot City Casino

Love the games. Bust the Bank and Jungle Jim El Derado are the games I frequent on. Withdrawals for me have never been an issue, I always get my winnings within the 3 days stated, Only once they held it as they needed some updated documents but they received the documents and my winnings were deposited into my bank account in about 2 days. It's great that the chat is available 24/7 and they are friendly and informative. Wagering is reasonable and straight forward and I can complete it easily.

I dislike the lack of games on this site. I would like to see some games by Pragmatic Play or any other companies because Microgaming gets to be a little bit to repetitive. My loyalty status is Gold but I never really feel like I get rewarded as a loyal player, other sites offer Free Spins or Cash Back, also there used to be decent match up bonuses and that helps if you don't have a lot to deposit but now there are zero match ups or bonuses. I used to ask the chat if I had any cash back bonus they could reward me when I made larger deposits and they used to be amazing at that, now they don't really offer anything anymore (Not a huge issue but it was nice to see). Overall I would really love to see more rewards for loyal players to make you feel as if you're actually a Loyal Member.

I do like their games that are available on the site and the fact u can talk to support 24 hrs 7 days and never get a were busy please send us an email and well get back to you message.

I do not like the withdrawal process, I have yet gotten a withdrawal within 3 days , the least amount of time was 80 hrs and that was paid to ecopayz, and by echeck it takes 3-5 day, the worst part is that once you submit the withdrawal request they do not take the money out for about on avg 3 days, and in that time they keep informing you that its still available to reverse even if you make a deposit from your cc or whatever u use a message will come up reminding you u can reverse your withdrawal and if you do even though they say it wont affect your withdrawal time it does, every time I have done that its added another 24 hrs on to the original time frame for example, I requested a withdrawal on a Thursday it still wasn't done by Monday and in meantime I had reversed some and added more to the original withdrawal by the following Wednesday I still had not received anything by Thursday I had spent all my 4000 winnings and when I complained about their time frames they just give me the same old its min 24 to 48 hrs but can take more story.

Also do not like their software glitches that somehow manage to reverse all your withdrawal winnings and then change a 2.40 bet to max which is 800.00 and refuse to refund it saying you had obviously did that yourself as well as the glitches that cause the spinning to continue on for about 2 mins when your on a winning streak and then shuts down their website and also your whole network by changing your dns address and it takes you a couple of days to fix the network.

I also don't like the fact they promote responsible gaming when they do everything to get you to spend any money u have on withdrawal and they don't help u in anyway to be are sponsible gamer. They don't have any options available to help you control your gambling, there is no limits available to put on your account, and whenever I went to support and asked them to suspend my account for 24 hrs or till the money in withdrawal was no longer available I would have to request it and explain why I wanted the account suspended.

I have always had great service from this casino. They provide immediate online support if required and have never held up a withdrawal. Games are good and load quickly.

Great games, I am a huge fan of Bar Bar Black Sheep, I used to usually do fairly good here, on my first withdrawal there were no issues whatsoever, it was in my account in the exact time stated.

I have since stopped playing at this casino since they refused a deposit saying it was my bank and to contact them, I contacted the bank prior to customer service and the funds were all there to deposit. They then decided to suspend my account after I mentioned that I spend a lot of money in that casino and asked for possibly some free spins just so I can spin a bit as this was late at night no banks were open for me to do anything else about it. Now none of the affiliate casinos take payment from me, they are all declined. The free tournaments have diminished to very few now which is disappointing, not everybody can afford to play in all the tournaments it was nice to have something to look forward to. I now play only in the Casino Rewards casino's and 21 Dukes and affiliates.

Easy games, nice UI, sometimes the games are better.

Some of the games are rigged. They wont stop calling you, I had to call them 100 times before they could stop calling me. DONT SIGNUP with your true phone number.

Do not play here they take your money, but when you have to withdraw there is gonna be a problem. They conveniently forget your banking information.

I like their Bonus System, like their Live Chat, their fair comp point System. Most of live chat agent are quick and knowledgeable.
They are E-Cobra verified, and their layout is quick and easy to understand. Their Bonus wagering is more than reasonable.

You need to like Microgaming, since that s all they have.

I spent maybe 100K in last 18 months there, and I feel their RTP is quite Good, compare to my 6 favorite casino. In fact they are the one where i got the more real withdraw.

I am oblige to give them 6 Stars only for the following reason

Their withdraw Limit
Their very Old mind, and dis-likable 48pending hours to approve the pay out.

THIS 48 HOURS PENDING POLICY COST YOU MY LOYALTY.

On Top of that, there is no Autoflush, so when you win big, your winning will stay available to play, and for an average gambler, this is a torture. Their will answer that we have to control ourselves, with I totally do normally, but when I see money sleeping in my account, I will most like play this money, and they absolutely know this, and that's why I lower my Bet in this Casino.

My 2018 resolution is to play in Casino that have same day or same few hours payment, in between them i am choosing the one with auto flush.

That's a shame, because Jackpots city could be the number one casino but keeping this policies make me run away, even if I like very much to play there.

I had an extremely positive experience at Jackpot City.
On Jan 6th I withdrew $30,100.
I uploaded my government ID and a utility bill for proof of address.
$18,000 was deposited into my bank account on Jan 9th, and $12,100 on the 10th.
I had only played at this casino for a couple of months, and having a fairly large first time withdraw always causes worry.
You never know what kind of run around you are going to encounter, or if you'll even get your money.

There was nothing to dislike.
My bonus offers aren't as good as they used to be though.
They went from 120% almost on a daily basis, to 40%, and now 15%.
Maybe I'm too lucky for them? lol

Like their layout
Quick server
Micrologic game
No lag
Generous bonus policies but

The bonus link they send you by email is not working. Be carefull

When you make a deposit if you don t click on the annoying tab that is present on one of the 5 slide where you can claim the bonus, even if you have click the link in the email, then the bonus won t be activated.

Pending time is 48 and it s really old way, so they hope you spend your win during the pending time.

There is no autoflush.

Even if they know that I add ever use bonus, the never accept to make the correction for me. After my deposit I play and and it was very late on the night. I play to relax. I discover the bonus was not there since I ran out funds really quick. But I am a quick and big player. That my way to play.

I thought they a a lag and fall in sleep
This morning they never accept to activate the bonus that I always accept for years. Bit it is the first time I did accept the bonus by email. They lost a loyal customer. That s a question of respect.

There offer me 20 $

Base on my long experience, the fact they use unfair but Cleary advertise practice about pending your withdraw 48 hours with no manual flush, the fact their max withdraw limit per week is 4000$my quote will be 3 stars.

Great casino! Good games, good helping by the online assistance.

No more news games on the casino... I would like more games on the mobile platform... Mobile platform comparing to pc is bad.