Jackpot City Casino Complaints

I have been waiting for my withdrawal since 18 August 2026

I have verified my account and I have spoken to an agent who said the reason is the operation team needs to update my profile on the casino as verified. But it says I am verified. I have reached out multiple times by email for an explanation on why they are not withdrawing my funds and I have had no response from them. Jackpot city team has yet to answer me or pay me out.

I have called requesting funds after my account has been verified.

There was always an excuse as to why the funds were not transferred.

It is July 20, and I am still waiting for a withdrawal request from June 25.

There was zero communication regarding documents, so I always had to call regarding the delay, and absolutely the worst payout times I have ever encountered

On June 10, 2026, I made two withdrawal requests. The first for $400 was processed and received the same day. The second for $1,450, made the same day, has still not been paid out as of June 22, 2026 — 12 days later.

I have contacted customer support approximately 7 times by phone. Every single time I am told the same thing: that my case has been “escalated to the payments team” and that I should wait another 5-7 business days. That response has been given to me repeatedly with no resolution and no change in status.

The fact that my $400 withdrawal cleared immediately on the same day proves my account is verified and in good standing. There is no legitimate reason for the $1,450 to be withheld this long.

I have also seen multiple other players on forums reporting the exact same experience with JackpotCity — the same scripted “escalated to payments team” response, the same endless delays. This appears to be a pattern of behavior by this operator.

I am requesting that AskGamblers intervene and require JackpotCity Casino to release my funds immediately. I have been more than patient and have given them every opportunity to resolve this on their own.

Hi, I played on the site Jackpot city, and won $700. I made the withdrawal on the 22nd April jackpot said my funds had been released on the 24th April to my bank account. I waited few days for the funds to show in my account which have not and still have not shown.

I was provided with a UBR/reference number, however my bank has been unable to locate or trace any incoming transaction connected to this payment. This has caused me significant concern and inconvenience.

On the 8th they requested I send through a bank statement which I provided showing the funds did not show in my account. Multiple agents had told me the payment was processed and another agent told me funds were sitting with the payment team and he was going to escalate and get them to release the funds.

He also advised I send an email to them regarding the situation so I did. I requested them to check the email and they said they hadn't received any information from me or documents to support the matter. And that the funds had been processed every time I've contacted support they kept saying they've escalated the situation and you'll hear back from the team in 24-48 hours. It's been 7 days and no one has contacted me. I asked if there could be any reason why the funds aren't being released. They said no they couldn't see anything and that the funds have been released.

I said if the funds had been released, could you provide me with a transaction number or MT103? They said they were unable to provide me with that information and just sent a UBR but my bank wasn't able to trace this.

This morning 15th May I contacted support again and same story the funds have been paid into my account on the 24th it's become frustrating and misleading now it's been well. Over three weeks since I've received my winnings and I feel like it hasn't been escalated or anything is being done about my matter. Are you able to help in any way?

I made a withdrawal on Jackpot City on March 24. It usually qualifies for express withdrawal, which should be credited within the hour (via Interac). But after a few days, there was no sign of the funds ($700). I contacted them, and they said it is being reviewed. And it will take up to 48 hours.

It’s been more than a week, and when I contacted them again, I was told that it is still being reviewed with no additional information about the reasons for the delay. I had since attempted another withdrawal of $1000, and it also had the same issue.

On December 29th my request of a $500 withdrawal was approved and support to been sent via etransfers.

The reference number is 16755_58516255. I've made several attempts to reach them only to get a bot response saying nothing about withdrawal just offering help on gambling addiction. I realize it takes time but this is slower than snail mail.

I have withdrawn from them before with no issues that is why I play there. My account is fully verified as it said so in my messages on that site. I would appreciate any help you could give me I feel it would have been resolved if I could have gotten to a real person instead of ai.

Thanks for any help you can give me.

While playing slots(Big Bass Hold & Spinner) at Jackpot City casino online on May 12th at 19:38 and I hit 3 scatters and the bonus games commenced. I had collected 2 fisherman already towards the 2X's bonus, and on this spin I hit a 3rd fisherman and the prize total was $20,700.00 as seen in the figure under the fisherman and is the correct total of all fish collected. But then something happened. The Bonus games stopped, and the screen said Free spins completed and the value it showed being won for free spins was wrong. It wasn't even as much as what was being displayed on this one spin.

I sent a message to Jackpot City Casino, with no reply.

I have a picture I took of the screen immediately after the Glitch happened.

In the image, you can clearly see that the amount I won at the bottom is different from the amount rewarded under the fisherman, to the tune of $72.00, just in this image.

The other factor in the glitch was that this was only one spin, the 3rd or 4th free spin of 10, and the bonus spins abruptly ended when this happened. I still had numerous spins left and I already had 2 fisherman in place, as well as the winning the 2 fisherman had collected on the previous spins, and those 2 fisherman were in place towards additional spins at 2X’s. The free spins were not completed, and any winnings I had from previous fisherman already appearing in the previous spins were not added.

I have contacted them 3 times since,a nd they have not replied once, other than the automatic reply when an email is sent to '[email protected]'

I have looked everywhere for somewhere else to lodge a complaint and get the correct compensation and Bonus Games corrected and replayed.

In the screenshot image of the glitch/miscalculation,it clearly shows the time, Game, Winnings under the fisherman of $20,700.00, win at the bottom showing a different number of $19,998.00 that should also include winning from the previous fisherman on the previous spins, and it clearly says Free Spins completed. So the total winning is wrong alone, just based on this one spin.

There was a visible glitch on the screen when it jumped to "Free Spins Completed", as I still had as many as 6 spins left..

I won the Major jackpot of over $27,000.

Tried cashing out at $11,366.

My withdrawals have still been processing for 19 days now.

They've been asking me about my personal banking information, my loonio.ca payments, e-Transfer payments, and my crypto payments. I sent all the information they requested.

They told me 5 times already that they'll get back to me in 48 hours.

Hello,

I’ve been waiting for many days for my Interac withdrawal 6648$ to be successful, and it’s still pending. I’ve tried reaching out through live chat and email, but no one is responding.

Can you please tell me how long this will take? This delay is extremely frustrating, and I would appreciate a proper update as soon as possible.

I have already verified the account.

Thank you.

I made 2 withdrawals with Jackpot City, one on the 4th of March and one on the 7th and I have received no further updates from Jackpot City.

Continuously I have been told “it’s with operations” or to wait 48-72 hours - unfortunately after 2 weeks, there’s still no update.

If I could have some help with this that would be amazing,

My account is fully verified, etc, and support has told me they don’t need anything on my end and to simply wait.

This whole issue has caused me so much anxiety and pain, I just want this nightmare to end.

Please. I’ve been begging the universe for help and I swear nothing has helped.

I had been playing Marshall money on jackpot city & I hit the grand & the collect pig rolled down to the 2nd row stopped then shot backwards up behind the bars.

I tried to contact customer support immediately but their 24/7 live chat was nowhere to be found.

I have emailed as their phone number doesn't connect either.

This is now 6 days later & I have emailed every 2nd day & today I got a generated email asking if I would like help with gambling problem. It was also a do not reply email.

I have googled how to contact & their instructions are false & it takes you around in circles getting nowhere.

I have not played since as I have asked for the replay of my last spin.

Attached is the screenshot of my last spin & also a screenshot showing there is no live chat bubble that they say is on the screen. The help center also has no live chat or contact details.

< full name removed >

I made a withdrawal of $505 over 3 weeks ago and despite generally taking a week I still have not received my money. I got an email saying my withdrawal was successful and sent to me 9 days ago and usually I receive the money the next day however I'm still waiting for it to come through. I've tried contacting Jackpoty city themselves many times but the phone number listed does not work and their chatbot is an incredibly useless ai bot with no ability to solve issues.

After a number of emails & verified accepted accounts, I still haven't received my winnings of $350, $800, $900. It says pending & has been deposited but nothing. Also can't reverse to re-deposit as it won't let me but I prefer it be in my bank account. I've sent many emails but they keep saying & asking for the same thing.

I am a verified player at Jackpot City and have previously withdrawn money on my account.

I recently requested to withdraw funds from JAckpot City on 17 November. On 27 November I made another separate withdrawal request. Later when I contacted live chat to see why my withdrawals were taking so long they informed me I needed to verify my Skrill account again. The official Skrill account statement I sent for verification was declined three times. I had to highlight and circle my details on the document for it to finally be approved. This took almost three weeks and were verified on 5th December 2023.

However I am still waiting for my withdrawal to be processed. I have attached screenshot of my withdrawals with dates they were requested.

Please help me, I have never had to wait so long for a casino withdrawal and am getting frustrated.

< Full name removed >

(Jackpot City username - Monz79)

I have been trying to receive my winnings since Sept 22.

I have complied with all the verification steps and been verified. Was told I would receive my winnings but then told I had to change my withdrawal method not sure why but I did that and I still have not received my winnings.

Was told I would here from accounting still nothing. What do I do now? Please help!