Jackpot City Casino Complaints - Withdrawal & Other Problems

Jackpot City Casino - Withdrawal delay 1700 CAD

I made a withdrawal on Jackpot City on March 24. It usually qualifies for express withdrawal, which should be credited within the hour (via Interac). ...

Jackpot City Casino - Can't withdraw after trying everything possible

Have tried to withdraw after the third time of sending verification documents thru I am verified but when I go to withdraw I keep getting the same ...

Jackpot City Casino - I have withdrawn from them before with no issues that is why I play there

On December 29th my request of a $500 withdrawal was approved and support to been sent via etransfers. The reference number is 16755_58516255. I've ...

Jackpot City Casino - Unable to update address

I’m unable to change my address on their website to correspond with my proof of address that I've sent in. When on their site I’m unable to change ...

Jackpot City Casino - Software miscalculation of winnings and abrupt end to bonus games

While playing slots(Big Bass Hold & Spinner) at Jackpot City casino online on May 12th at 19:38 and I hit 3 scatters and the bonus games commenced. I ...

Jackpot City Casino - Withdrawal of 26927EUR marked as processed but funds never received

I won €26,927 on April 22, 2025, and submitted my verification documents (passport and bank statement) on April 25 and they were verified. I was ...

Jackpot City Casino - Processing withdrawals for a long time

I won the Major jackpot of over $27,000. Tried cashing out at $11,366. My withdrawals have still been processing for 19 days now. They've been asking ...

Jackpot City Casino - Withdrawal delay from many days

Hello,I’ve been waiting for many days for my Interac withdrawal 6648$ to be successful, and it’s still pending. I’ve tried reaching out through ...

Jackpot City Casino - Withdrawal is with operations for 14 days

I made 2 withdrawals with Jackpot City, one on the 4th of March and one on the 7th and I have received no further updates from Jackpot City. ...

Jackpot City Casino - Game glitched my win

I had been playing Marshall money on jackpot city & I hit the grand & the collect pig rolled down to the 2nd row stopped then shot backwards up behind ...

Jackpot City Casino - Jackpot City withdrawal issues

I made a withdrawal of $505 over 3 weeks ago and despite generally taking a week I still have not received my money. I got an email saying my ...

Jackpot City Casino - Payment not received in my account

Payment has said it's been processed and paid. Withdrawal process started 31st July. Payment made 6th August to bank account. I have not recieved it ...

Jackpot City Casino - Not received my winnings 1150 USD

Hi I am emailing to say that I have not received my winnings from JackpotCity Casino sense 23rd July. The first time I knew about this was when the ...

Jackpot City Casino - No winnings deposited into my account

After a number of emails & verified accepted accounts, I still haven't received my winnings of $350, $800, $900. It says pending & has been deposited ...

Jackpot City Casino - Withdrawal taking very long time

I am a verified player at Jackpot City and have previously withdrawn money on my account. I recently requested to withdraw funds from JAckpot City on ...

Jackpot City Casino - Unpaid winnings for a month

I have been trying to receive my winnings since Sept 22. I have complied with all the verification steps and been verified. Was told I would receive ...

Jackpot City Casino - Deposited not credited

The first thing I did was to upload documents to JackPotCity.com so I wont have any issues later on. They confirmed through an email everything was ...

Jackpot City Casino - Waiting for refund since May 20th

Around May 1st, I opened an account (Riss_G)and deposited US$250 on Jackpot city, I saw that there was an offer of up to 200 deposit bonus but I did ...

Jackpot City Casino - 700 win 3weeks no payout

Withdrawn $700 on the 11th of May, and got confirmation on the 15th that it was all done and that it would be in between 3 to 10 working days. I still ...

Jackpot City Casino - Have not received my withdrawal of $525

Withdrew $525 on April 3/23 and received an email from Jackpot City stating that they needed "Proof of Ownership of Interac payment method account" so ...

Jackpot City Casino - Payment deadlines and refusal to cooperate

I have been waiting for the payment of $5000 for almost 3 weeks.The reason provided is the analysis of the file and the lack of documents. And this ...

Jackpot City Casino - Still waiting on payment 2weeks it's been

I won 600 on December 21st. As it was taking so long I ended up reversing 300. I still have not received my funds. I have chatted multiple times with ...

Jackpot City Casino - Interac withdrawal being held

Made a withdrawal of 5700 and it was put on hold due to them wanting confirmation of my Interac email was mine. I’ve withdrawn from them before why ...

Jackpot City Casino - Requested past transcripts and I am ignored

I need them for my bank because someone had gotten ahold of my bank card and they were using it on Jackpot City casino so I just need the proof that ...