Terminated

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IVI Casino

Item: IVI Casino
Rating: 1
Author: Goran G.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 21 reviews

6.2/10

21 reviews

Complaint Response 22 complaints

2 days avg. 22 complaints

What we like

Top-tier software providers available
Live chat open 24/7
Mobile-friendly design
Easy-to-use games lobby

What we don’t like

No phone support

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Goran G.

IVI Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://ivicasino.com/en

Established

2018

Licences

Curacao Gaming Control Board

Company

JocSystems N.V.

Affiliate Program

Game Revenue Affiliates

Languages

English, German, Russian, Polish, Romanian, Chinese, Ukrainian, Turkish, Portuguese

Casino Type

Instant Play, Mobile, Sports, Crypto Casino

IVI Casino is an online casino where members can log in and play a range of games which include slots, table games and video pokers. Members will be able to enjoy hundreds of titles from well known game providers which include NetEnt, Microgaming, Quickspin, Thunderkick, Yggdrasil Gaming, Playson and Big Time Gaming. The site is available in multiple languages which include English and German and it can be reached instantly through a web browser. Players can also enjoy their mobile casino. IVI Casino are licensed and regulated by the Government of Curacao.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. These include players from countries which include Moldova, the United Kingdom and the United States. The full list of restricted / allowed countries can be found under ‘more casino details’.

Mobile Gaming

Members who want to play at IVI Casino on the go can use their mobile, smartphone and tablet devices. The site can be reached through a compatible mobile which means players won’t need to worry about downloading an app to play. The casino has also included a large selection of games available through their mobile casino. Live support can also be used here.

Security and Fairness

Players won’t need to worry about security either. The casino uses a high level of SSL encryption and firewall services which keeps players sensitive data encrypted and safe when it is transmitted over the internet.

They also use a Random Number Generator which ensures all the games at the casino are fair and will guarantee random results.

Deposit Methods

Visa, MasterCard, Maestro, Discover, American Express, JCB, Diners Club International, UnionPay, Yandex Money, QIWI, Skrill, Neteller, Payz, Ethereum, Bitcoin, Tether, Perfect Money, EPS, Euteller, Paysafecard, Litecoin, Bitcoin Cash, Neosurf, Trustly, Interac, advcash

Deposit Fees

Withdrawal Methods

MasterCard, Neteller, Visa, QIWI, Skrill, Yandex Money, Perfect Money, Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Tether

Withdrawal Fees

Withdrawal Limit

EUR 1,500 per day, EUR 3,000 per week, EUR 9,000 per month

Currencies

Euros, Polish zlotys, Russian rubles, Argentine pesos, Australian dollars, Belarusian rubles, Brazilian reals, Canadian dollars, Danish krone, Indian rupees, Japanese yen, Kazakhstani tenges, Malaysian ringgits, Mexican pesos, New Zealand dollars, Norwegian kroner, Romanian lei, Swiss francs, Thai baht, Turkish Lira, US dollars, Ukrainian hryvnias, Uzbekistan som, Vietnamese dong

Pending Time

0-24 hours

Withdrawal Times

E-Wallets 0-24 hours
Bank Transfers 24-72 hours
Card Payments 24-72 hours
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Games Global, NetEnt, Betsoft, 1x2Games, Blueprint Gaming, Quickspin, Thunderkick, Amatic Industries, Big Time Gaming, Elk Studios, Endorphina, Lightning Box, Quickfire, Pragmatic Play, Play'n GO, Evolution Gaming, Playtech, Red Tiger Gaming, Kalamba Games, Igrosoft, Habanero, Playson, Spinomenal, Ezugi, Booming Games, Ainsworth Gaming Technology, Realistic Games, Boomerang, Gamevy, Gamefish, Splitrock Gaming, BetGames, Kiron Interactive, Nolimit City, Red Rake Gaming, Stakelogic, Booongo Gaming, August Gaming, CT Interactive, Yggdrasil Gaming, Amusnet (Former EGT Interactive), Games Lab

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

Players who enjoy video slots can open the casino lobby and pick between their favourite providers which include NetEnt, Microgaming, Thunderkick and Endorphina. The casino adds the newest games to the collection, so players can always keep up to date with the latest trends. The lobby is easy to use, and players can also use the search engine to filter their favourite games. Titles include the Immortal Romance Slot, Ancient Egypt Classic Slot, Lucha Legends Slot, Book of Oz Slot and Chicago Gangsters Slot.

Those who like table games will be able to pick from multiple games which includes variants of both blackjack and roulette. Multi-hand and single-hand games are available, and players will be able to find tables with different bet limits to suit all. Games include Atlantic City Blackjack Gold Series, Premier Blackjack Multi Hand and European Roulette. Some poker games can also be played which include Triple Pocket Hold’em Poker.

Now, when it comes to video pokers players will be able to bet against other players with a selection of different titles. These include Aces & Eights Poker, All Aces Poker and Bonus Deuces Wild Poker.

Deposit Limit Tool

Yes

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Reality Check Tool

Yes

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

Anyone who is looking for help and assistance can use the casinos live chat facility where an agent will be available to answer any questions 24 hours a day, 7 days a week. Support can also be reached through email which can also be used for verification purposes.

Suggest an edit

Complaints

Read the complaints other players have left for IVI Casino. Learn more about complaints.

Show all complaints

Submit complaint

IVI Casino - Delaying my €224 withdrawal over 6 weeks

Hello,

I am writing the complain against ivicasino.com.

This casino is not paying my 224 eur withdrawal more than 3 weeks. They just promise to pay later. Please help me to get my money. I am contacting them everyday but they just saying that they will inform Finance department.

It is taking really long considering how fast withdrawals are in 99% og other casinos

Best Regards,

R.S.

Resolved

€224

IVI Casino - 6000 EUR not payed since last October

Hi, I made some deposits to ivicasino last October. I have tried since last November to withdraw. First with skrill, then ecopayz and then bitcoin. It was never paid. The amount on my ivicasino account balance is about 6000 eur. My last withdrawal request has been pending for three weeks, the one before that was pending for three months. Nothing has happened. I have tried to contact ivicasino through both email and live chat, but it has not resulted in any progress. I will attach screenshots of the transaction history. I can forward live chat transcripts, but they do not contain anything, but empty words. Hope we can find a solution in the near future.

< full name removed >

Unresolved

€6000

IVI Casino - Withdrawal delayed over a month

Hi guys,

I hope you can help, I have played in a lot of awesome casinos on your website but as per the screenshots, I have over a month delay from iviCasino with my account almost instantly being verified. I tried the c hat, email, phone but all I am getting is template answers that it has been forwarded to the financial team with no ETA whatsoever.

Please can you try and help me get at least some reasonable information on when the cash outs will arrive?

Thanks a lot,

Ivelin

Unresolved

$1000

IVI Casino - Withdrawal delayed for over a week

Dear Askgambler Team,
My withdrawl request is delaying. Today is day ten but they do not process my withdrawl request. I emaild them, Chatted to agents. But they do not give value to players.
I generally do not want to lodge a complaint but I bound to lodge this complaint bcoz their non cooperation.

Please solve my issue. Thanking you.

Resolved

$626

IVI Casino - Pending status since March 2021

Hello Askgamblers team,

I have a problem with IVI casino.

I've had 2 withdrawals pending there since 2021-03-04 and 2021-03-11 and 1000euros each so total is 2000euros is still pending. I’ve waited a very long time now. And nothing seems to help!

I’ve been writing to the live chat at least over 20 times and they have always promised me the withdrawal would be processed soon! After speaking with the chat I’ve received emails telling me that the financial department are on it but after that nothing happens.

I therefore open a case here on ask gamblers as to try to get a solution to this problem I have with the withdrawal on IVI Casino. I add some screenshots of the chat and emails.

Best regards / Marlucio

Resolved

€2000

IVI Casino - One month later, still waiting for my withdrawal

One month i go i made a withdrawal request of 7200 SEK as can been seen attached. I've chatted with them many times and they every time tell me to be patient. Ok..i can be. But 1 month!! Cant be ok from a casino that have so many stars.

They say it has been so many withdrawals lately so it takes time hmmmm..I don't know what more to write now. The case is simple. They don't send me the money. That's it.

Thanks a lot of you help me.

Resolved

kr7200

IVI Casino - Delayed withdrawal 1 month

Made a withdrawal request 500 and 100 because of max 500euros on e-currency on 09 April 2021. Verification of account was made in the next day, but still, after almost 1 month the withdraw haven't been made tried multiple times asking on live chat and on email and still same reply your request will be transferred to financial department. In terms of conditions, it says 24working hours but it's not true...

Resolved

€600

IVI Casino - Still waiting for my payout

53214 RUB (~710 euro) payment is not made for verified user since 03/12/2021.
03/12/2021 I've made first deposit to ivi casino, successfully passed the verification and made three withdrawal requests. No bonuses were used.
Since 03/12/2021 till 03/23/2021 I contacted tech support using chat on ivi casino's website and financial department several times and tried to find out when the payment would be made. The answer was always the same "There are payment delays. Please, don't worry, your payment will be processed soon". Direct requests to provide the exact payment terms were ignored both by financial department and tech support.
Only after I've opened a complaint on one of russian gambling forums casino representative has answered that there were problems with bank cards processing and suggested to make a withdrawal using bitcoin. Same day I've passed verification of my bitcoin wallet, cancelled the bank withdrawals and made new bitcoin withdrawal requests.
At the moment of submitting this complaint not a penny was payed by the casino, individual payment schedule is also not provided (violation of p.8.6 of ivi casino's Term & Conditions).

Please find withdrawal request and p.8.6 of ivi casino's terms attached.
Hope this complaint will be helpful and at least taken into account by other gamblers.

Resolved

руб.53214

IVI Casino - Delay with withdrawal 5 days already

Hello, I registered through you at ivi casino, received on March 11, made a deposit perfect money through, wanted to withdraw, but they did not have a withdrawal to perfect made a deposit through pisatrix, put it on withdrawal on 55 euro March 15, 5 days they only promise to pay me and do not pay until today wow day

Resolved

€55

IVI Casino - Delayed payment from February 4th

On February 4, I issued 3 applications for payments. For 25000 rubles to the debit card.

IVI Casino Managers have informed that this is a temporary problem and I need to wait a bit. The problem will be resolved soon. And so every day.

On February 9, I wrote a letter to the finance department in the post office that I was expecting payment. I got paid 25,000 rubles on the same day. But two applications remained.

Then I emailed several times. To which I received the following stereotyped and vague answers:
—-
“We have received your letter.
There are some delays in transaction processing at the moment.
You can be sure that your request will not be ignored and will be processed as soon as possible. "

“We are familiar with your letter.
We need a little more time to process the request.
Thank you very much for your patience and understanding. "
—-
Then I wrote about the situation on the forums, where there is a representative of this casino.

A casino representative answered me and even made 2 more withdrawals.

(As soon as I was paid the first request for 25,000 rubles, I created an application for 14,500 rubles. And when I again began to ask for a withdrawal, I was not withdrawn 25,000 rubles, which were previously issued, but a new application for 14,500 rubles.)

History of my operations and withdrawal times.
02/04/2021. I applied for a withdrawal of 25,000 rubles- Received a withdrawal on 02/09/2021 (5 days)
02/10/2021. I applied for a withdrawal of 14,500 rubles - Received a withdrawal on 02/16/2021 (6 days)
02/04/2021. I applied for a withdrawal of 25,000 rubles - Received a withdrawal on 02/18/2021 (14 days)

02/04/2021. I applied for a withdrawal of 25,000 rubles - Pending (27 days)
02/16/2021. I applied for a withdrawal of 25,000 rubles - Pending (15 days)
02/18/2021. I applied for a withdrawal of 25,000 rubles - Pending (13 days)

I am writing here because the IVI Casino `s Finance Department does not contact me either.
And I'm not the only one. There are at least 3 more people who have the same long delays in payments.

I would like to understand how to act in this situation. I hope the site representatives can help.

Who can I write to? Who can help me?

P.S. Sorry for the broken english. Translated via Google Translator.

Rejected

руб.435000

Complaint Statistics

Resolved 19

Avg. Amount $ 1,198

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

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Player rating

6.2/10 ● 21 reviews

Top reviews from our players

flakki

7 years ago

3/10

Decent selection of games. Lots of Ainsworth games and lots of others too.

Sometimes games lag a bit but generally works. I closed my account however due another reason. I had a brand new credit card that got 2x150€ fraudulent charges that did not go through. Everything happened on the same day after I inputted it into the casino. Have not used it elsewhere so I simply could not trust it anymore.

Dear FLAKKI, All transactions are processed by the processing company, therefore we neither receive nor store credit card data or other payment systems details. Our processing company meets the highest standards in information security and personal data protection. In case of illegal actions related to your card, please contact your financial institution. Best Regards, ivicasino