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IVI Casino - Withdrawal delayed over a month

UNRESOLVED
Complaint Info
Disputed casino IVI Casino
Reason Delayed payment
Amount $ 1000
itszgod Bulgaria
Posted on September 20, 2021

Hi guys,

I hope you can help, I have played in a lot of awesome casinos on your website but as per the screenshots, I have over a month delay from iviCasino with my account almost instantly being verified. I tried the c hat, email, phone but all I am getting is template answers that it has been forwarded to the financial team with no ETA whatsoever.

Please can you try and help me get at least some reasonable information on when the cash outs will arrive?

Thanks a lot,

Ivelin

Posted on September 20, 2021

Dear ITSZGOD,

I have sent your request to the finance department. We are sorry for the delay.

Best Regards,
IVICasino.

itszgod Bulgaria
Posted on September 21, 2021

This is the answer I am always getting .. Still no movement in my transactions.

AskGamblers
Posted on September 25, 2021

Dear IVI Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

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