I have been playing on high 5 for some time now. I won a significant amount of money this time and though it says my account is fully verified they told me I needed to sign papers and submit those along with a new payment card I use so I did both. That was 10 days ago. Now they say they have received my documents and they will let me know when this process is done. They also tell me once it’s complete it will take 14 days to redeem anything. Which in the past it has never taking that long especially when I redeem using Skrill. So now I’m getting the runaround and I don’t think they plan to pay me what’s rightfully mine. I have NOT violated my user rules so they have no reason not to pay me other than this being a huge redemption.
Complaint Info
Disputed casino
Reason

Dear @Mrcasper31,
The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.

Dear High 5 Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
High 5 Casino Complaints
- 1 of 10 resolved
- 2 days avg response
- 4 days avg complaint life
- 748 USD avg amount
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Unresolved
High 5 Casino - Bogus Bonus and Email
$5
Unresolved
High 5 Casino - Bogus Bonus and Email
I joined High 5 Casino, a sweepstakes coin casino. I received an email (attached) that I had 5 Sweepstakes Coins to claim. I followed the link, ...
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Unresolved
High 5 Casino - Did not credit my deposit and refuses to refund me
$175
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High 5 Casino - Did not credit my deposit and refuses to refund me
On June 14, 2025 I made a $175 deposit at High5Casino using my checking account via Trustly, their payment processor. I received a confirmation email ...
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Unresolved
High 5 Casino - High five casino closed my account during redemption of winnings
$800
Unresolved
High 5 Casino - High five casino closed my account during redemption of winnings
My account was closed after trying to redeem about $800 worth of winnings. Everything was done correctly. I entered in my information and social ...
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Resolved
High 5 Casino - Lack of Customer Support
$500
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High 5 Casino - Lack of Customer Support
I usually had a good experience with High 5 Casino and think they are one of the better casinos out there... Until you have an issue or need support. ...
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