High 5 Casino - Missing redemptions and account closure

My username on High 5 is jhagy.

I have been playing on high five without issues for about one year. On or around October 15, 2024, I bought two $1000 coin packages, one of which was offered at a reduce rate of 20% or $800. The result of plane those two coin packages was earning over 2500 dollars (sc).

I submitted my redemption and received a confirmation email from high five that my redemption was received. Later that evening (Or around October 15, 2024) , I logged into my account to see if my winnings had been approved. It was at this time that I found out that I could no longer access my account. No explanation has been given as to why I can’t access my account.

I emailed customer support between October 15 and November 4 more than 10 times about my account closure and my winnings. Previously customer service would respond to emails within 24 hours. However, with this situation, I have not received one response from high five casino. I attempted to reach out to them on social media platforms. instead of responding, their response was to block me from accessing their social media pages.

I do not care to play on high five anymore. However, I am entitled to my over $2500 winnings from On or around October 15, 2024.