I won a little bit of money from this casino and have redeemed several times and fully verified my account but for some reason, they will not push it through.
When I check on it it still shows as pending.
My boyfriend submitted 2 redemptions after I did and has already received his winnings.
When I reach out to support I feel like I get the same bot response over and over.
AskGamblers
Dear @Holly89,
The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
The unpaid redemption was for $300.00
AskGamblers
Dear High 5 Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
No there are no updates. Still have not received the reject redemption and they are now ignoring me, and they have disabled my ability to inquire about it anymore. I cannot comment in a live chat anymore. They completely blocked me from communicating with their support.
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