High 5 Casino - Did not credit my deposit and refuses to refund me

On June 14, 2025 I made a $175 deposit at High5Casino using my checking account via Trustly, their payment processor. I received a confirmation email for this deposit but my High5Casino account was not credited. I have since confirmed with Trustly that this transaction was completed. My checking account has been debited.

I reached out to High5Casino's support team regarding this issue. They told me multiple times that this transaction was declined (not true as confirmed by both my bank and Trustly) and that any activity on my checking account would only be a temporary hold. They said the funds would be returned to me in 3-5 business days. This has not happened.

I have continued to follow up with them, providing proof of my deposit (via screenshot of my checking account activity) and forwarding the email confirmation from Trustly. Their most recent response completely ignored my issue and they are now accusing me of making multiple accounts. There is zero basis for that claim - I have never created more than one account.