Hi,
I'm a verified member of High 5 Casino. I'm writing to share about an issue with High 5 Casino. I have 2000 sweeps coins ($2000) in my high 5 casino account. On February 27th, 2025, I went to pull up the High 5 Casino app, and it seemed to take me to a generic version of High 5 Casino. On this generic version of the site, I'm unable to view my sweeps coins and am unable to redeem my sweeps coins. I wrote to High 5 Casino in the help section, and they haven't written me back. I tried to access my High 5 Casino account on my laptop computer. When I logged in, a pop-up appeared, which is a signup form. I'm a member and have been for quite some time, and I am unable to redeem my remaining 2000 Sweeps coins. I wanted to redeem them for gift cards.
Recently, while going to the High 5 casino site on my iPhone, a pop-up appeared notifying me that High 5 casino was leaving Connecticut on March 14th, 2025. I had a total of 3,971 sweep coins, which i began to redeem for my favorite gift cards. My account is in good standing, and I have never violated any terms of service. on February 27th, 2025, i noticed a generic version of their site when i opened the high 5 casino app. with the site leaving Connecticut on March 14th, i thought i would have more time to redeem my sweeps coins, and even though i was able to redeem some, there's still 2000 sweeps coins i was unable to redeem. I feel very disheartened by this, as I've been a loyal member of their casino. I'm fully verified and would like to be able to redeem my sweeps coins that I fairly won. I'm writing to AskGamblers site for any assistance and help in this matter. This is a list of things I have done to try to access my high 5 Casino sweeps coins. Also, when I try to access my redemption gift cards on Prize Out, I'm unable to log in to view my gift cards.
- wrote to High 5 Casino (received no response from them)
- I tried to sign in on my laptop and was unable to access my account.
- I uninstalled and re-installed the High 5 Casino app, but it's still sending me to a generic version of their app and also getting the sign-up pop-up.
I hope to hear back from you and anyone else who is being unfairly treated by High 5 Casino. I feel like this is very deceptive of them, and I would like to find out information about how I can best go about trying to redeem my remaining 2000 sweep coins.
Thank you :)
