High 5 Casino - High five casino closed my account during redemption of winnings - Complaint Unsolved

Eumix99

My account was closed after trying to redeem about $800 worth of winnings. Everything was done correctly. I entered in my information and social security number correctly. I went through their verification process correctly.

I had made a new bank account with capital one to put the money into which I am a long time member of capital one, through their credit card services. At 9:45 am I received an email from high 5 casino that my account was closed with no specific details as to why my account was being closed. And no way to contact support.

AskGamblers

Dear High 5 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Eumix99

Yesterday at 4:54 p.m. I received a copy and paste response through email stating that I had violated terms of service by creating more than one account and that my balance was going to be forfeiture. Now I know this to be not true as I've only made one account using my Gmail as I only have one email account.
So I sent reply emails, asked me for details of the other account and an email asking to speak to a supervisor or a dispute team.
At 12: 14pm today May 14th I received the same copy and paste email I received on the 13th.

High 5 Casino - High five casino closed my account during redemption of winnings

Complaint Info

Disputed casino

Reason

Amount

$ 800

High 5 Casino Complaints

High 5 Casino - Bogus Bonus and Email

High 5 Casino - Did not credit my deposit and refuses to refund me

High 5 Casino - High 5 verification issue

High 5 Casino - Lack of Customer Support