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GoWild Casino

Player Rating 81 reviews
5.4/10
81 reviews
Complaint Response 42 complaints
2 days avg. 42 complaints
What we like
  • Over 1000 slot games
  • Wide selection of table and specialty games
  • 24/7 live chat
  • Regularly published payout reports.
  • Mobile Casino is available on all smart phone platforms
What we don’t like
  • Multiple restricted countries
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


GoWild Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.gowild.com/
Established
2008
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, Finnish, German, Norwegian, French
Casino Type
Instant Play, Mobile

GoWild Casino is a Microgaming, NetEnt, Evolution Gaming, Pragmatic Play, Betsoft Gaming, Yggdrasil and Play'n Go casino with a quickly growing reputation. Unlike many other online casinos, GoWild makes a visible effort to stay professional in their business. The company's operations are licensed in Malta.

Restricted Countries

Like all other Microgaming casinos, GoWild Casino does not permit players from the US to make real money wagers.

Mobile Gaming

Players who enjoy gaming on the go can load up GoWild mobile casino on their compatible smartphones and log in with their account instantly. This mobile casino gives you the opportunity to play different slots and table games regardless of where you are.

Security and Fairness

The casino keeps all of its players' sensitive data encrypted with 128-bit SSL encryption. Since the company requires verification documentation before withdrawals can be processed, knowing that this information is being kept safe is of the utmost importance.

GoWild does what all casinos should do: publish their payout percentages and security certificates. Players can rest assured that GoWild has been audited by eCogra, and regular reports are available by clicking the “Percentage Payout Reviewed By Independent Auditors” icon on the bottom of the homepage. This report includes the return-to-player for all of the casino's game categories.

StallCation

Complaints

Read the complaints other players have left for GoWild Casino. Learn more about complaints.

Show all complaints
GoWild Casino - Not paying out my withdrawal of €1,900
I registered on GoWild casino and took the welcome bonus, I played the famous normal twin spin that is not against the rules with a 5€ bet and alot of money. Then I kept playing it for a while and saw that it wasn't that good to me anymore, so I changed the game to guns n 'roses and lowered my bet to 3€ and started to climb even more in my balance until the wager amount was finished.

When I had finish my wager, I made a withdrawal. They started instantly to ask for verifications for BANK, passport, residental adress etc. I sent it all and it took several days to get my account verified.

I went to the customer service about 3 times before my withdrawal, and they all told me that I was good to go to make a withdrawal and all my documents were approved by the payment financial department.

Then I go and make my 1900€ withdrawal and now they refuse to pay it (after they have verified my account) and this was the reason:

"Hello Juuso,
We have received your withdrawal request; however, it has been denied by our Audit Team.
Please be advised that during the verification of your withdrawal they have noticed that our Bonus Terms and Conditions were breached.
Please be reminded that: “In order to avoid bonus abuse by building balance while playing with pending Playthrough Requirements (wagering requirements) on 0% contribution games, all players should avoid playing 0% contribution games while having an active bonus. If players fail to comply with these terms, we reserve the right to void any winnings generated, should you play on any 0% contribution games before fulfilling the Playthrough Requirements (wagering requirements).”
According to our Terms and Conditions your winnings have been voided and your deposit that generated the aforementioned win has been returned to your balance.
Please find time to also visit our Bonus and General Terms & Conditions to avoid any inconvenience in the future."

After this e-mail I contacted the customer support again and they told me that Reactoonz contributation was 0% but that doesn't say that you are not allowed to play it.. I started my deposit with 15 spins of reactoonz and had 0 winnings on it and then switched to Twin Spin. There say's nothing in their bonus terms that you are not allowed to played Reactoonz while you have bonus money.

This is just completly bullshit.
staus Resolved
GoWild Casino - Withdrawal of $1,000 denied unjustly

Hi,

I have been playing at GW casino for ages now as it’s one of the better ones allowed in my country. I have played at other casinos and withdrawn money and verified my account without issue and in a timely manner.

I won $1000 recently at GW and requested a withdrawal, they asked me to email/upload my identification which I did, three emails I sent and uploaded to their website which for a decent online casino I would’ve of expected a better software.

I understood that verification can be upto 48 hours and waited, I spoke with their 24/7 live chat and many times was told different things by the operators the main one was “this isn’t something I have access or can find out for you, please email the payments team” or generic replies. Once I was told that it was because they run in GMT time I said “that’s fine but 48 hours is still 48 hours everywhere”.

I spoke to an operator just on the 48 hour mark i spoke to another operator who said that another photo of my bank card ending in 5865 was needed as the others were blurry I checked the photos I submitted and they were clear to me but I re-took the photos and sent them through.

Around the 65 hour mark I spoke to another operator to be told that this is “our of their hands again”

So I wake up this morning around 72 hours later to receive the expected, “your withdrawal has been returned to your casino account due to incomplete information provided”.

And guess what they want a photo of a bank card to a bank account I no longer use with a bank that I stopped banking with last year.

So of course I go on live chat to find out why this is needed as it’s not the card a I used for any deposit this year. To be met with responses such as “that information is not stated” and “I cannot give you any information regarding why this is needed”

They’ve asked me to email payments this information and guess what? The payments team works Monday-Friday only in buisness hours so I will not get any response for 48 business hours. It being Saturday in my country this was great news.

I stated I do not have the card anymore. To be told I need to provide bank statements from July to October last year for this card.

I asked what transactions they were looking for as I don’t think it’s any of their business what else I spend my money on.

Only to be told once again that they “do not have that information in their department”

So no I have to either send through my personal information from an old bank account and wait a ridiculous amount of time to head back from payments who only work business hours for an online casino that operates 24/7!!

I asked to speak to a manager and of course she’s in a business meeting at 7:14pm on a Friday GMT time.

But she “left a note on her desk, to contact me back”

I find this absolutely ridiculous and would really like some help. I’ve screen shot every conversation.

But I feel like this will be a long and painful process. Please avoid this casino.

staus Rejected
$1000
GoWild Casino - Unfairly Denied Winnings

On the 2nd November I deposited $80 into my online account and played several games from about 9pm to 2am.

I won an amount of $5,000 and withdrew $4,500 but then I played a further $1,000 and withdrew $3,500 which was to be transferred via bank transfer and I had provided a copy of my bank statement assuming that I would be paid out what I had won.

My winnings were accumulated over the period of several hours and I received those winnings off the back of playing several different games including jackpot games, betting up to $12.50 per bet at times and the credits increased dramatically awarding me $5,000 in total which I withdrew $3,500 after playing back $1,500 on the same night.

I requested a withdrawal of $3,500 and provided my bank statement then emailed GW Casino asking roughly how long the bank transfer is likely to take.

After I had requested a withdrawal, I emailed GW Casino asking how I redeem my bonus and free spins that they emailed me I had access to.

I then received a response from GW Casino advising me that the auditors have checked my history and it would seem that I have in fact breached their bonus terms and conditions. They had the right to withhold my winnings but as a gesture of goodwill they would credit my online account with $80 which i originally deposited plus $20 which needed to be wagered 30 times in order to cash in my winnings.

I emailed GW Casino back and asked them if they were going to give me my $3,500 winnings and explained that my winnings were not won on a bonus or through free spins, they were won over the period of several hours.

I checked my account and it had been closed.

I then emailed GW Casino asking for clarification as to why my account was closed and told them how dissapointed I was that this has happened. I received no response. I tried logging into my account and realised that they reopened my account and I continue to receive emails that I have free spins in my account.

They want me to spend more money but they won't pay me what I won fairly.

I have been a member of the GW Casino for a number of years and in March this year, won $10,000 which I provided my bank details for and was paid this amount without issue.

I really hope this is resolved because I have spent in excess of $10,000 on this site.

I have screen shot all my evidence including the emails I sent back and forth to them which I will email to the email you have provided to me as I can't attach it to this complaint.

Thanks in advance.

Donna < surname removed >

staus Rejected
$3500

Complaint Statistics

Resolved 33
Avg. Amount $ 2,101
Avg. Complaint Duration 13 days
Avg. Response Time 2 days

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Player rating
5.4/10 81 reviews

Top reviews from our players

Lmao at this casinos ranking!!!!!! Are u kidding me !!! These guys should be ranked #1.

This place pays fast, looooooosest machines online second to no one! I have turned 250 into 16k and 25 loyalty dollars into 10k(yup).

Best paying machines I ever saw!!

Not for high rolling. When betting over 10!per spin, it tightens up

Every time I've deposited because of a bonus offer. Live support always has an excuse to not let me redeem it. This has happened multiple times to me and other family members on GOWild casino. It's a joke, a waiste of time and money. Worst casino I've EVER dealt with. Live support takes forever as well. Feel like waiting half hour for an answer? Talk to gowild.

Another micro gaming powered casino and with a very fancy name and i like it. They have very nice offers for new players and micro gaming is their so no need to worry about games and return to players. what i liked about them is the no. of tournaments they have running all the time in this casino site. Tournaments are too much fun to play and it is a nice chance of winning money quick.

They have more than 500 games on this casino site and i think this much collection is enough for any player to have fun with. I had gottena lot of free spins from this casino site when i was playing with them . But you have to make points in order to turn that free spins wins into real money and i do not have a problem with that because you cannot get everything for free .I like that micro gaming is also now going for tournaments and all and i is very nice of them to do so. I had gotten a 200% deposit match up bonus when i first time did a deposit on this casino site. Now i think they also have a no deposit bonus as far as i have heard from my friend so i think now for new players it is even better free spins and no deposit and their is nothing more you can ask for from a casino site.

They have a average support team which in the beginning was not able to help me properly in understanding the redeem points thing and then after some time we were in peace. Their withdrawals take a little long which is not nice because it is the most important thing in the casino and no body likes waiting when they have won money. I withdrew 150 from this casino but on my third deposit so i would rate this casino site 7 out of 10 .

Casino vile! Win a lot will not give. Ate to cancel the payment, it will be impossible to win. Support is slow. I do not recommend playing at this casino. The casino will always be just stealing!

Gowild casino is microgaming brand, which has been around already for many days. I am like this casino, and only one thing stop me from playing at this casino much more often that on 32red casino for example - slow withdrawals compared to 32red. At gowild casino withdrawals are somewhere between 1 day or 2 days, while 32red withdraw instant if it is not weekend day.

I of course have made more than 10 deposits in gowild casino, and therefore had few withdrawals. My best withdrawal was 450$, and this is pretty funny fact that i was drunk this evening, and just made 30$ deposit with 100% offer which they sent to me. I start playing different games, absolutely without mind, just drink beer and have fun. I finished wagering with 100$ on account, but this is nothing of course, and i just start playing tournaments. I played few which was for 1-2$ and did not get nice place. Then i noticed one, which ends within a hour, with 5$ buy-in and 300$ for first place, i good remember that tournament game was mad hatters. Okay, i buy-ined and in active timeframe was able to finish on first. After this i sitting and worrying for 50 minutes, did someone will make better result than mine. Happily no one have enough luck, and i was able to withdraw 450$, after playing few blackjack hands. Also played at this casino few weeks ago, they offer me 200 free spins on planet exotica and 100% bonus, for deposit just 25$. Lost my deposit on thunderstruck II, and 200 free spins paid me small 20$, which i am also put on thunderstruck II and it just eat my money again.

Gowild casino is good for those people who does not need fast withdrawals, and who happy to get money in few days. their bonuses is much more better than anywhere else, and support also very good and friendly.

GoWild casino was somehow one of the best casinos to play on, when comparing this casino to other casinos that offer similar bonuses. Usually, when I have to download a casino in other to play, I find myself losing interest fast, but I stayed due to the fact that microgaming software was always pleasant in my past game reviews.

The page looks amazing as well. Silver, black and gold shades give it a very vivid expensive look that would have gotten me if I was to change my mind about trying the casino out.

As far as depositing goes, you get to have a few spins before they promt for you to deposit money. ( You get to have 30 spins ). You have to redeem your points on Live Chat, and as I recall last time when reviewing goWild casino, I had a long lasting talk with the live support, and it was very slow and I believe swift and fast services are a MUST if you are hosting a site which requires money transfers.
They offer quite a few deposit and withdrawal methods as well!
Games itself are your classical ones, you get to pick amongst 500 different games, and what I think is really neat, you get it full screened. So your screen turns to a slot, rather than having to look at ads while playing.

I also had a problem downloading and installing. Specifically installing ,as I did manage to download. For some reason, I cannot install the casino on my software, most likely blocked in firewall I'd assume. Works fine on my laptop though, no trouble there!

If all of the above, doesn't seem like very attractive, maybe you'd like to know that you are greeted with a 1000 euro/ pound / dollar bonus for your first deposit ?

I can't share much information about depositing and withdrawing, as I only used my free spins before actually deciding whether or not I should make a deposit. My experience was good with this site, as well as a few other sponsored by microgaming, and if I had to rate this casino from 1/10, bearing in mind I had free spins, slow live chat, represented by microgaming, and the additional troubles I had while installing ( could have been a PC problem though, as it runs on laptop just fine ) , I'd rate this 8/10. Solid great, while keeping in mind I had all sorts of bonuses¨!

Don't wast your money on this one. Try Vegas Palms instead. You'll only 'go wild' because they scammed you.The house edge must be huge, maybe 15% or so...

I sign up at GoWild Casino long time ago and all I can remember they were giving free spins for joining theirs casino. Few days ago i saw on 1 site that they are giving 100% match deposit bonus and 50 free spins on ThunderstruckII, so although i had an old old account at theirs casino i decide to asked them will i be eligible for that offer ,because i didnt made any deposit .

I contacted the chat support and asked about theirs promo and the girl from the chat told me that my account is eligible for that promo since it will be my first deposit.So I research here at Askgamblers site saw 15 complaints about them ,then i didnt know should i deposit it the good thing is as i can see that all the complaints are resolved ,so i guess thats the good thing. Although i saw that i asked for some opinion and i got positive answer that this casino is ok to deposit ,which I did.

I a not that big fan of the Microgaming slots,but lately i kind of like this games ,so i did deposit 30 euros took the bonus of 100% and the 50 free sins.From those free spins on Thunderstruck II i won 13.48 euros so my balance was not that bad ,so I can start playing.I am familiar with a Riviera Riches slot then I started playing it and I was doing fine,but i changed the slot and start playing Break the Bank again so i started to lose money ,but this game if you trigger the free spins features or the safes you can have solid amount,but in my case not,I didnt hit the free spins features not even once.

I was playing maybe for an hour but I was far from wagering the bonus and the balance was really low.I ended with zero on my account but I had good time playing there.Since those 2 days when i made the deposit they send me free spins.well I like that.I will be depositing here for sure since i know they are nice casino.About their payouts i didnt know but what i did read they are fast and about their chat support I can say that they are 1 of the best.I will come back here soon to make another deposit ,well off course will be waiting for another good bonus from them.I hope i will get much luckier next time here.

Inactive user

Before I start writing a review I always read what other members post here at askgamblers. Going through the reviews about Go Wild casino I noticed that the impressions are very different. Some had a good experience here while others had some problems.

My experiences with go Wild Casino are mostly positive. In about the two years I played here I made about 20 deposits and had a total of 2 withdrawal requests. As you can see from this data I am in a big minus when it comes to this casino but that can change in the future. What matters to me is that the withdrawal process is very quick. I remember the first time I had a small cash out of 90 euros, after two days I got an email from them asking to send them a copy of my documents for verifying my account. Just 10 minutes after I sent the needed documents I got an email from Skrill which informed me that the money from their casino is on my account. I am also very satisfied from their live chat help, they’re always available and friendly.

When it comes to bonuses I think that Go Wild offers the best bonuses from all Microgaming casinos I played in. Every week there are deposit bonuses like 50%,150% plus free spins on your deposit. If you like slot tournaments than Go Wild is the right place for you. In Go wild casino you will find a lot of slot tournaments and some of them you can play only here. Slot tournaments are very fun and I used to spend a lot of time playing.

Overall if you ask me Go Wild is a safe casino and I recommend it to everyone. I make a deposit here once a month in average, when they have a great bonus I can’t refuse. I think that Go Wild deserves 9 out of 10.

Update

I Enjoyed playing at this casino mainly I think because it was a MG casino and people were helpful.

I was able to receive 40 free spins on the house thanks, to ask gamblers Via Luciana's post for this offer, chat, support was friendly and informative as well as their financial department at Go Wild!.

The only thing that I didn't like about this casino is the verification methods I'm really not comfortable nor do I feel safe giving out pictures of my bank card, especially through email really wasn't happy about being asked to do this so I didn't it's the first time I have ever been asked for a copy of the back and front of my card no matter if I can blank some numbers which bank cards have much on them that must not be shown to anyone.

But being able to use Neteller without needing to do this I was saved and only had to send scans of my ID card and a recent letter addressed to me which is fine by me.

During playing my bonus of 40 free spins given to me by kind support team 30 spins on a new slot's loose cannon and 10 on Untamed - Crowned Eagle from all 40 spins I had £2.83 - 35x so £99.05 in total I had to wager and I made wager requirements quite easily, Being a good gambler lol or a risky one I still played after meeting requirements as I had not deposited anything yet I was able to get my balance up to £204 but its just a pity max cash out was £100 :)


Cashing out wasn't too bad either after I was all verified it was paid into my Neteller account within a day or so of being processed :)

Summary
----------------
withdrawal 8/10
Support: 7/10
Software: 9/10
Security: 4/10
Finance: 8/10
Bonuses: 8/10
Terms&Conditions: 6/10

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