GoWild Casino

Fortune spins can't be used

They won't tell me the reason for them taking away my fortune spins. They blame almost every department they had and it says "If i make a deposit I get fortune spins" I had made deposits, and bought acouple from the store they have. But now I can't use any of them. I just want a explanation to why I got my fortune spins taken from me or for a return is every deposit or spin I bought at their store

Payments team will not contact me back

Hi

I won 4200 $ on June 12 2020 at Go Wild casino.
All my verification documents were uploaded that week.

On June 16 2020 they requested a self picture of me holding my identification and a proof of address, written gowild on it,
and the current date.

I provided them those documents a week later.

Since then I have had no communication with their payments team , I emailed them 2 times, I also went on chat 3 times and no one can help me.
Customer support only says , wait till they reply !

But it's been close too a month now and no one replies ? Come on !

I believe this complaint is the only way to get communication with their team. Please help !

Thanks

Won't pay a €7,500 withdrawal

$4,200

On May 22, 2020, I applied for a total payment of 7520.91 euros. To date, no payment has been made. New documents are constantly requested every 48-72 hours. The casino tries in this way that the player cancels the withdrawal. So far, photo with ID and date in hand confirmation of residence (all notarized) have been requested. Account statements from the last 3 months although I have only been registered for 2 months. Neteller account statements in PDf format.
I have delivered everything!
The live chat is said to be unable to view the current status of verification and payment. Emails are only answered every 48-72 hours. Either the casino is broke or that is a common trick in this casino! I can only warn everyone against playing in this casino! The problems start with a withdrawal. The office is not based in Malta but in Bucharest! I was in Malta myself because I wanted to clarify the matter personally. Only the mailbox is in Malta! It is astonishing that a casino with such business conduct is in possession of an MGA license! Sorry for the bad english! Google Translator ;)

Not verifying account and not paying money

€7,521

Dear Ask gamblers,

I signed up to go wild casino about 2 week ago. I am diposited 195DOLLAR Diposite and winning amount total amount 340 DOLLAR I Request to cashout money I was told I needed to send docs. I sent everything they asked for and said it would be no longer than 72 hours. I waited well over that and nothing happened 8 days I am wait. Every time I cintact them they just keep saying they will escalate it. And I am requesting for details of my issues Live chat supporters then his always sending me other answers example iam send screen shot in ATTACH FILES. I just want my account verified and paid out. Please help, thanks.

Complicated verification process and delayed payment

$340

Hello,
I've had an email from gowild for a casino bonus, deposited and finished wagering with 6500€ left in my account. I have submitted many documents for verification and they keep asking for more documents. I have been to the notary office twice and to the bank twice to get some sort of bank confirmed statement. Now they are having problems with me submitting a notarized bank statement that is from a different month then the first statement I've sent for verification.
Now I run a restaurant which I have to keep closed to do this running around for a casino winning that should be paid out with no problems. No terms were broken and everything is fine on my account. Who is going to pay for the massive losses that I am suffering because of this casino???
I asked around and a female friend of mine told me she submitted 12!!!! documents, all approved but they still wanted more untill she just gave up. They owe her 6000€. Someone has to stop this company! They can ask for documents untill I loose more then my winnings amount to!

Withdrawal of $1,000 denied unjustly

€6,500

Hi,

I have been playing at GW casino for ages now as it’s one of the better ones allowed in my country. I have played at other casinos and withdrawn money and verified my account without issue and in a timely manner.

I won $1000 recently at GW and requested a withdrawal, they asked me to email/upload my identification which I did, three emails I sent and uploaded to their website which for a decent online casino I would’ve of expected a better software.

I understood that verification can be upto 48 hours and waited, I spoke with their 24/7 live chat and many times was told different things by the operators the main one was “this isn’t something I have access or can find out for you, please email the payments team” or generic replies. Once I was told that it was because they run in GMT time I said “that’s fine but 48 hours is still 48 hours everywhere”.

I spoke to an operator just on the 48 hour mark i spoke to another operator who said that another photo of my bank card ending in 5865 was needed as the others were blurry I checked the photos I submitted and they were clear to me but I re-took the photos and sent them through.

Around the 65 hour mark I spoke to another operator to be told that this is “our of their hands again”

So I wake up this morning around 72 hours later to receive the expected, “your withdrawal has been returned to your casino account due to incomplete information provided”.

And guess what they want a photo of a bank card to a bank account I no longer use with a bank that I stopped banking with last year.

So of course I go on live chat to find out why this is needed as it’s not the card a I used for any deposit this year. To be met with responses such as “that information is not stated” and “I cannot give you any information regarding why this is needed”

They’ve asked me to email payments this information and guess what? The payments team works Monday-Friday only in buisness hours so I will not get any response for 48 business hours. It being Saturday in my country this was great news.

I stated I do not have the card anymore. To be told I need to provide bank statements from July to October last year for this card.

I asked what transactions they were looking for as I don’t think it’s any of their business what else I spend my money on.

Only to be told once again that they “do not have that information in their department”

So no I have to either send through my personal information from an old bank account and wait a ridiculous amount of time to head back from payments who only work business hours for an online casino that operates 24/7!!

I asked to speak to a manager and of course she’s in a business meeting at 7:14pm on a Friday GMT time.

But she “left a note on her desk, to contact me back”

I find this absolutely ridiculous and would really like some help. I’ve screen shot every conversation.

But I feel like this will be a long and painful process. Please avoid this casino.

Delayed $1,300 withdrawal

$1,000

Hi there to all askgamblers team and happy upcoming New year,my problem is that I have play in gowild casino and manage to win 1300 and made Cash out,and of course they ask my documents for verification account it's normal I have play casinos for 13 years so I know I send them my documents drivenL and photos of bill where all my address is on it they accept it,and I wait well I get new mail that it's not anaff I have to do the same process but this time I need to hold my documents in my hand and make photos for them??I made it but still they have reason to to not pay my wins and verified my account I never had this in any other casinos that they ask this ,very poor casino and they have MGA ,this is how you guys make players happy ??I gladly ask askgamblers team to help me out from this problem,cheers Happy New year

$1,300

Unfairly Denied Winnings

On the 2nd November I deposited $80 into my online account and played several games from about 9pm to 2am.

I won an amount of $5,000 and withdrew $4,500 but then I played a further $1,000 and withdrew $3,500 which was to be transferred via bank transfer and I had provided a copy of my bank statement assuming that I would be paid out what I had won.

My winnings were accumulated over the period of several hours and I received those winnings off the back of playing several different games including jackpot games, betting up to $12.50 per bet at times and the credits increased dramatically awarding me $5,000 in total which I withdrew $3,500 after playing back $1,500 on the same night.

I requested a withdrawal of $3,500 and provided my bank statement then emailed GW Casino asking roughly how long the bank transfer is likely to take.

After I had requested a withdrawal, I emailed GW Casino asking how I redeem my bonus and free spins that they emailed me I had access to.

I then received a response from GW Casino advising me that the auditors have checked my history and it would seem that I have in fact breached their bonus terms and conditions. They had the right to withhold my winnings but as a gesture of goodwill they would credit my online account with $80 which i originally deposited plus $20 which needed to be wagered 30 times in order to cash in my winnings.

I emailed GW Casino back and asked them if they were going to give me my $3,500 winnings and explained that my winnings were not won on a bonus or through free spins, they were won over the period of several hours.

I checked my account and it had been closed.

I then emailed GW Casino asking for clarification as to why my account was closed and told them how dissapointed I was that this has happened. I received no response. I tried logging into my account and realised that they reopened my account and I continue to receive emails that I have free spins in my account.

They want me to spend more money but they won't pay me what I won fairly.

I have been a member of the GW Casino for a number of years and in March this year, won $10,000 which I provided my bank details for and was paid this amount without issue.

I really hope this is resolved because I have spent in excess of $10,000 on this site.

I have screen shot all my evidence including the emails I sent back and forth to them which I will email to the email you have provided to me as I can't attach it to this complaint.

Thanks in advance.

Donna < surname removed >

Yet to receive a confirmed withdrawal

$3,500

On the 30th of Sept I received two emails confirming my Visa Debit card withdrawal had been approved and processed by GW Casino (Go Wild affiliate?)
All of my identification and supporting documents were approved and my account verified...
As of the 10th of Oct I am still yet to receive the money.
Despite being helpful and responsive to the first query I sent on the 4th, my emails are not receiving any replies now.

This is my first casino withdrawal, I understand the process may not always be ideally smooth sailing, but I would very much appreciate some kind of information or correspondence regarding my withdrawal.

Thank you x

$1,000

GoWild Casino Complaint Stats

Resolved 33 / 35

Avg. Amount $2,101

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player Rating

5.4/10 ● 81 reviews

Top reviews from our players

bamabam

My first association of Go wild casino is about their online support which is really great . First of all I must say that the girls that work in the online support are really kind and always willing to help if you have any questions. Also their online chat is really fast almost instant, faster than any other live chat service from the other casinos I played in.

On the other hand what really bothers me is their marketing talk. To clarify. If you get an email from them with a special offer from them in a form of a bonus lets say 100% on your deposit. To get that bonus you must contact their live chat and when you say that you want to make a deposit of lets say 50 euros you'll always get na answer like "these 50 euros are great but if you make a deposit of 100 euros then you will get an extra 100 euros on your account, what do you think about that?" I really hate this marketing talk! Go wild casino can you stop this, PLEASE!!! Enough of the things I don't like, lets talk about the things I like.

One of the things I like is the microgaming software with some really cool games like Bombe Girls, the fantastic game Cashanova, Burning Desire and others. There are a few more slot tournaments with free entry and a lot more where you have to pay to get in. I played a few free tournaments and even won some money despite the heavy competition.

Bonuses are really generous for a microgaming casino. Beside the sign up bonus for new players there are also a few more for regular players which repeat several times a week and you'll receive an email with some special offer from time to time. Overall one of my favourite microgaming casinos with safe cashout. I give them a 9/10.

bohemasoso

I started with Go Wild casino a year ago when i received an email with no deposit free spins promotion. So I opened their site from the link they sent to me, download the casino software and register an account. I go to the live chat to ask them how can i receive the free spins, and the operator told me that i will get free spins only if i make a deposit. i spoke with them for more than 30 minutes to explain that i received a email from them with the promotion with free spins, even i send him a link with the offer.
And the guy repeated same thing over and over again, that only way to give me the free spins is to make a deposit.

I was so angry that this casino lies, that deleting the casino software from my pc.
Few months later i was bored and i've come back to them to check what kind of deposit promotion they have. From the support told me that i will get 100% on my deposit plus 30 free spins,if i deposit at least 50$. i told him that i will made deposit of 100$, but i want 100 free spins,and he gave it to me. 50 on Riviera Riches and 50 on Lucky Witch.i left the free spins for later and started to play with 200$.

I changed maybe 10 slots with bets from 1.5-2$, and of course i lost everything.
then i come back to play the free spins, and from 100 free spins i get 15$ or 16$ (i can't remember exactly). This is first and last time which i have played in this casino.
Is not so important that i have lost some money in the casino (we all do),most important to me is how they relate to their players If they can't be honest with their promotions,how can i expect to get my money if i win. However, I deposited in this casino (my fault) and this will never happen again.

mogriff

Since the French law for online casinos french can not register in most Microgaming, but those who had an account before this law can still play without a problem , which is a good thing.

For your first deposit GoWild offers several bonuses and free spins, but beware should never play on a progressive slot machine with a bonus over and under the terms of the casino you can not play more than 20 % of a bonus single lap machine .

There are a lot of game, which may be good or bad for the machine to find the time to pay it is not necessarily easy, but I suggest you try the multiplayer machine that can make win easily with multipliers for the free spins.

From a viewpoint deposit casino is rather flexible , for example if you deposit via Neteller Ukash per ticket and then you can request a withdrawal by neteller , unlike other casinos that will make a bank transfer if your last deposit was by ticket Ukash .

You can also easily ask that your withdrawal is processed more quickly by sending an email to the support of the casino to remove the wait time .

You can join the chat at any time of the day, they are always available and often offer free spins.

The means of deposit are credit card, Neteller, Moneybookers Ukash, Paysafecard etc. etc.

The only weak point of Microgaming is that they have too many slot machine and to find the good that is not very easy.

It's a good casino very serious.

That was my review of GoWild, I'm French and I use an automatic translator, I was holding apologize if I'm not clear at times. Thanks a lot.

Thank you and good luck to you.

Adebisi213

A few years ago I've started browsing the web for a casino with the quickest pay out. Too bad I didn't check AskGamblers.com, otherwise I'd have a nice no-deposit bonus lol. Anyway, I wasn't too amazed with waiting 2-3 days before having my withdrawals paid out to an eWallet. So GoWild Casino popped up on Google.

I went to their site and it said you could have a withdrawal within 4 hours if you're verified and send a request to their customer service department. However I was looking a few steps ahead of myself, I've made a 100 euro deposit, received a 100% bonus and some free spins. They are a Microgaming casino, which means you will find games like Immortal Romance, The Dark Knight, The Finer reels of Life, Sweet Harvest, Playboy and several other high profile slots there.

Unfortunately I wasn't too lucky with my first deposit, but I liked playing there since they have the games available in flash. This goes for the live casino as well, where you can play live roulette, blackjack and baccarat I believe. So their game selection is pretty much good in my opinion. I made a few other withdrawals and did eventually net in a nice win of €600. I immediately scanned in my documents to get verified and received my money within 12 hours.

They have a pending state when u request a withdrawal. The next time I requested a withdrawal, I contacted their customer support to flush it and I received my withdrawal in less than 3 hours. Their customer support is very friendly and quickly solved any issues I had. Only once I couldn’t enter the live casino which was pretty frustrating, and I could only play their slots while this wasn't my plan. But overall I would say this is a good casino, even though I see people on Casinomeister and other portals give GoWild not the best rating.

This review is based on my own experiences and not on theirs. The last time I've played on GoWild was a while ago in 2012, but I would give them a 8/10 rating.

Customer support 9/10
Software and Games 9/10
Withdrawal time 10/10
Bonuses and promotions 6/10
Wagering Requirements 6/10

jura

I have account with GoWild for more than one year but never deposited or played there until one day I received an email from them with title: „120 free spins and up to 200 casino credits“. I usually dont pay much attention to promotional emails from casinos but title sounded great so I decided to read it and find more about it. The 120 spins were divided in 4 different games with 30 spins on each of it and also there was a 100% bonus up to 200 credits. I decided to give it a try.

They are using Microgaming software - along NetEnet my personal favourite. I went to their site and downloaded the casino although you can also play in browser but I prefer downloadable versions. I went to live chat which was very fast and girl on chat nicely and polite answered me every question I had. I deposited 25€ which was the minimum amount and after she manually credited me the bonus started playing it. I first played that 120 spins I received and have to say that i was really disappointed after spins were over as i only won less than 20€ – expected atleast 50. Then i started playing my favourite microgaming slot – break da bank again which i finished with 100 credits in my account.

My next slot was immortal romance where i made most of the wagering requirements. When i got to around 250€ i went to live chat to ask them how much more wagering i have.As they told me there is only less than 200€ left i was pleased to know i will make the wagering. I decided to finish it on some slots i didnt played before – dogfather, spring break and gold factory which is visually one of the nicest slots i played on ( probably because all of the gold it has :)).Finished wagering with around 200€ o which i cashed out. Money was on neteller the next day after I i requested it. I made 2 more deposits at this casino later but didnt had much luck so wont tell about it.

Overall I would give them 8 of 10 rating.

zbjeles

There are so many online casinos today each with its attractive website and promotions but what makes a good online casino-large selection of games, good customer support,easy banking,great bonuses and promotions and high payout percentages. You can be sure Go Wild casino meets in all those categories.

Go Wild casino runs Microgaming software and the Casino is regulated by the Lotteries and Gaming Authority of Malta and subject to Maltese laws.
Terms and Conditions are a fair. One very interesting point on their Terms and Conditions page: If any complaint you might have is not resolved to your satisfaction you have the right to refer such complaint to the Lotteries and Gaming Authority of Malta by sending an email to [email protected]. This means if you wish to take legal action against them they tell you where you can go. That is really fair.

There are several bonuses listed on the promotions page. Of course,once you receive the bonus you must meet the wagering requirements before being able to cash out:
-All bonuses must be turned over 35 times before any withdrawal request
- Free sign up bonus must be turned over 50 times before any withdrawal request.
The maximum withdrawal amount for any free no deposit bonus and free games (free spins) is $100 (or the corresponding amount in the account currency. I am a member of the casino last three months and I had the first payout from Go Wild casino about 30 days ago. As follows:

29.05.2013.10.56-I requested a withdrawal
30.05.2013.10.32-I send my documents
30.05.2013.11.50-the casino accepted my documents
30.05.2013.12.21-the casino paid me

Well done Go Wild Casino that is amazing! The customer service was impeccable (helpful and informative) The Games are fantastic-If you read my other reviews you know how much I love the slots at Microgaming powered casinos. 10/10-perfect

bogdangy

In my opinion it is a good casino because of the great deposit bonuses they are offering and also because they have a wide variety of deposit methods like skrill or neteller and paysafecard! But,like almost every good casino,they are offering free chips to new members to try their casino games!

When I registered to gowild casino I received 30 free spins on Immortal Romance slot(my favourite one) with a wager of only 35 times! After a few hours of intense playing and fun,I managed to wager the winnings from the free spins and with a balance of 35 euro,I was thinking if it is possible to request an withdrawal and that because my country (Romania) is restricted to almost all of the online casinos from no deposit bonuses!I talked to support team via live chat and I was surprised because the chat operator told me that I am eligible to withdraw my winnings if I make a deposit in my gowild casino account!So,next day,I made a deposit via paysafecard and after that I requested an withdrawal to my bank account! After 3-4 days of waiting my money were in my account and I was very happy because I won some money on my favourite slot game!I

also deposited after this win and received an amazing 100% bonus and also 50 free spins on Thunderstruck 2 slot! Unfortunately I didnt managed to complete the wagering requirements for the 100% bonus and for the 50 free spins! But I am not upset because it was an incredible experience and maybe next time when I will play at this casino will have the chance to win! Hurry up and register to receive your no deposit bonus and also your deposit welcome package and have fun!

Inactive user

13 years ago

Go Wild is known for it's cool over average welcome package that anyone would gladly get their hands on. Before my first deposit I didn't look at the terms and conditions saying the wagering requirements were 40 times. I have overlooked those details being busy at focusing on the welcome package. The welcome package is just your normal deposits that come in stages, first, second and third. In Go Wild they would pass you 50 Free Spins each along every deposit you made. I only stuck for the first two deposits regardless if I won anything. The reason for that...the two bonuses of 100% and 50% had two great slots I liked on the free spins, Thunderstruck II and Tomb Raider - Secret of the sword while the third deposit held 70% with 50 Free spins on Avalon, a slot that doesn't pay a lot based on my own opinion.

I will only tell you my experience with the first deposit since this ended very well. I walked up to my first slot Thunderstruck II being as I only have $40 with the 100% bonus included, $20 + $20 bonus to calculate. I used up the 50 free spins all on the value of $0.30 each. $5.59 came from it and immediately went up in flames when I continued with my $40 balance. It wasn't all bad when I hit Valkyries feature 3 times on $0.60. I went uninterrupted for 40 minutes straight then put an hour over after a small break. Interesting winnings made me collect around $100 total. Up next is The Osbournes slot. A great balance for me meant more increased bets made in confidence for the slots. I fired away on $1 bet for an hour to see wild logos hanging around the reels. On average my spins would grab about $4 to $15 with the help of wilds and the Knock Knock bonuses. I struggled a little with Mini's free spins but it came very late before I closed this slot.

The more slots I played the better my balance looked! These are just a few of the slots I used. Others were Sneak a Peek - Planet Exotica, Age of Discovery, Tomb Raider both the first and Sots, the finer reels of life, burning desire and even All Aces 10 hands video poker accompanied by Jacks or better 10 hands. Be advised that bets on video pokers were limited, for example when I got over a $10 win on a hand it collected automatically not giving me a chance to double down. The full wagering dropped after 3 days like a mirror hanging high on a wall with an earthquake in motion, breaking it entirely as it hit the floor hard! The shattered noise alerted my happiness to cashout for $248! A much needed 8 out of 10 for Go Wild!

szirtisas

I decided to try the gowild casino without risking my money because I saw they give a lot of free spins to new players. So I downloaded the casino trough the askgamblers.com and after I registered I went to the online chat to claim my no deposit bonus. The support was online and I asked him to credit me with the free spins. He told me he need to check my details before I can get the no deposit bonus. So I wait for him and after a ten minutes he told me I need to send my documents to get the free spins. I thought I need to send my docs if I want to withdraw but I sent them my papers.
After two days I get an e-mail from them, they credited my bonus to my account.
So I logged in to the casino and clicked to the free spin banner.

I had 30 free spins on untamed wolf pack. So I played it and won 13, 5 € from it.
I knew I need to wager 35 times and the max cash out is 200 €. So I went to my favourites bars and stripes, mad hatters, agent jane blond and Alaskan fishing. I played about three hour with these slots but my final balance is only 50€ so I went to sleep and tried my luck on next day. I tried the bars and stripes and this time I had a small luck and I won 75€ from the bonus game.

I checked my wagering requirements and I saw I only need to wager a little bit than I able to make a withdrawal. So I played a little more and I get 100€ cashable money. I contacted with the live support and he informed me I need to make a deposit than I can get my money. So I deposited 25€ via neteller. Then I cash out my whole balance to neteller. I received my withdrawal about 4 day so they didn’t the fastest casino but them able to play.

teri01666