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GoWild Casino - Won't pay a €7,500 withdrawal

RESOLVED
Complaint Info
Disputed casino GoWild Casino
Reason Delayed payment
Amount € 7520.91
Slotstar78 Niedersachsen
Posted on June 15, 2020

On May 22, 2020, I applied for a total payment of 7520.91 euros. To date, no payment has been made. New documents are constantly requested every 48-72 hours. The casino tries in this way that the player cancels the withdrawal. So far, photo with ID and date in hand confirmation of residence (all notarized) have been requested. Account statements from the last 3 months although I have only been registered for 2 months. Neteller account statements in PDf format.
I have delivered everything!
The live chat is said to be unable to view the current status of verification and payment. Emails are only answered every 48-72 hours. Either the casino is broke or that is a common trick in this casino! I can only warn everyone against playing in this casino! The problems start with a withdrawal. The office is not based in Malta but in Bucharest! I was in Malta myself because I wanted to clarify the matter personally. Only the mailbox is in Malta! It is astonishing that a casino with such business conduct is in possession of an MGA license! Sorry for the bad english! Google Translator ;)

Slotstar78 Niedersachsen
Posted on June 15, 2020

The first payment of 4,500 euros was processed today. Still missing 3,020.91 euros. Let's wait.

Slotstar78 Niedersachsen
Posted on June 16, 2020

The money was paid out in full. The complaint can be closed.

AskGamblers
Posted on June 16, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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