Ag Awards
Notifications
Login
You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

GoWild Casino - Yet to receive a confirmed withdrawal

REJECTED
Sammix Northern Territory Message
Posted on 10 October 2018

On the 30th of Sept I received two emails confirming my Visa Debit card withdrawal had been approved and processed by GW Casino (Go Wild affiliate?)
All of my identification and supporting documents were approved and my account verified...
As of the 10th of Oct I am still yet to receive the money.
Despite being helpful and responsive to the first query I sent on the 4th, my emails are not receiving any replies now.

This is my first casino withdrawal, I understand the process may not always be ideally smooth sailing, but I would very much appreciate some kind of information or correspondence regarding my withdrawal.

Thank you x

AskGamblers
Posted on 10 October 2018

Dear @Sammix,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Sammix Northern Territory Message
Posted on 10 October 2018

The withdrawal was for $1000AUD, submitted on the 26th, approved and processed on the 30th.

I’m not trying to make waves and hold no animosity with GW, I’m just surprised at the lack of further communication from them considering the friendly and timely customer service when I first queried the withdrawal x

AskGamblers
Posted on 09 July 2019

This complaint has been reopened as per GoWild Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on 09 July 2019

Hello,

We would like to bring to attention the fact that GoWild does not operate in Australia, nor were we able to locate any active GoWild account using the information presented.

We encourage the player to double check the provided details, as well as the casino involved in this case.


Best regards,

GoWild Team

AskGamblers
Posted on 09 July 2019

Dear @Sammix,

Please let us know whether the complaint is related to GWCasino issue or GoWild Casino issue? Please be in aware that that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Rejected upon player's inactivity and it will be closed accordingly.

Thank you for your cooperation.

By subscribing you are certifying that you are over the age of 18.

Sign up for +350 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy