GoWild Casino

Fortune spins can't be used

They won't tell me the reason for them taking away my fortune spins. They blame almost every department they had and it says "If i make a deposit I get fortune spins" I had made deposits, and bought acouple from the store they have. But now I can't use any of them. I just want a explanation to why I got my fortune spins taken from me or for a return is every deposit or spin I bought at their store

Payments team will not contact me back

Hi

I won 4200 $ on June 12 2020 at Go Wild casino.
All my verification documents were uploaded that week.

On June 16 2020 they requested a self picture of me holding my identification and a proof of address, written gowild on it,
and the current date.

I provided them those documents a week later.

Since then I have had no communication with their payments team , I emailed them 2 times, I also went on chat 3 times and no one can help me.
Customer support only says , wait till they reply !

But it's been close too a month now and no one replies ? Come on !

I believe this complaint is the only way to get communication with their team. Please help !

Thanks

Won't pay a €7,500 withdrawal

$4,200

On May 22, 2020, I applied for a total payment of 7520.91 euros. To date, no payment has been made. New documents are constantly requested every 48-72 hours. The casino tries in this way that the player cancels the withdrawal. So far, photo with ID and date in hand confirmation of residence (all notarized) have been requested. Account statements from the last 3 months although I have only been registered for 2 months. Neteller account statements in PDf format.
I have delivered everything!
The live chat is said to be unable to view the current status of verification and payment. Emails are only answered every 48-72 hours. Either the casino is broke or that is a common trick in this casino! I can only warn everyone against playing in this casino! The problems start with a withdrawal. The office is not based in Malta but in Bucharest! I was in Malta myself because I wanted to clarify the matter personally. Only the mailbox is in Malta! It is astonishing that a casino with such business conduct is in possession of an MGA license! Sorry for the bad english! Google Translator ;)

Not verifying account and not paying money

€7,521

Dear Ask gamblers,

I signed up to go wild casino about 2 week ago. I am diposited 195DOLLAR Diposite and winning amount total amount 340 DOLLAR I Request to cashout money I was told I needed to send docs. I sent everything they asked for and said it would be no longer than 72 hours. I waited well over that and nothing happened 8 days I am wait. Every time I cintact them they just keep saying they will escalate it. And I am requesting for details of my issues Live chat supporters then his always sending me other answers example iam send screen shot in ATTACH FILES. I just want my account verified and paid out. Please help, thanks.

Complicated verification process and delayed payment

$340

Hello,
I've had an email from gowild for a casino bonus, deposited and finished wagering with 6500€ left in my account. I have submitted many documents for verification and they keep asking for more documents. I have been to the notary office twice and to the bank twice to get some sort of bank confirmed statement. Now they are having problems with me submitting a notarized bank statement that is from a different month then the first statement I've sent for verification.
Now I run a restaurant which I have to keep closed to do this running around for a casino winning that should be paid out with no problems. No terms were broken and everything is fine on my account. Who is going to pay for the massive losses that I am suffering because of this casino???
I asked around and a female friend of mine told me she submitted 12!!!! documents, all approved but they still wanted more untill she just gave up. They owe her 6000€. Someone has to stop this company! They can ask for documents untill I loose more then my winnings amount to!

Withdrawal of $1,000 denied unjustly

€6,500

Hi,

I have been playing at GW casino for ages now as it’s one of the better ones allowed in my country. I have played at other casinos and withdrawn money and verified my account without issue and in a timely manner.

I won $1000 recently at GW and requested a withdrawal, they asked me to email/upload my identification which I did, three emails I sent and uploaded to their website which for a decent online casino I would’ve of expected a better software.

I understood that verification can be upto 48 hours and waited, I spoke with their 24/7 live chat and many times was told different things by the operators the main one was “this isn’t something I have access or can find out for you, please email the payments team” or generic replies. Once I was told that it was because they run in GMT time I said “that’s fine but 48 hours is still 48 hours everywhere”.

I spoke to an operator just on the 48 hour mark i spoke to another operator who said that another photo of my bank card ending in 5865 was needed as the others were blurry I checked the photos I submitted and they were clear to me but I re-took the photos and sent them through.

Around the 65 hour mark I spoke to another operator to be told that this is “our of their hands again”

So I wake up this morning around 72 hours later to receive the expected, “your withdrawal has been returned to your casino account due to incomplete information provided”.

And guess what they want a photo of a bank card to a bank account I no longer use with a bank that I stopped banking with last year.

So of course I go on live chat to find out why this is needed as it’s not the card a I used for any deposit this year. To be met with responses such as “that information is not stated” and “I cannot give you any information regarding why this is needed”

They’ve asked me to email payments this information and guess what? The payments team works Monday-Friday only in buisness hours so I will not get any response for 48 business hours. It being Saturday in my country this was great news.

I stated I do not have the card anymore. To be told I need to provide bank statements from July to October last year for this card.

I asked what transactions they were looking for as I don’t think it’s any of their business what else I spend my money on.

Only to be told once again that they “do not have that information in their department”

So no I have to either send through my personal information from an old bank account and wait a ridiculous amount of time to head back from payments who only work business hours for an online casino that operates 24/7!!

I asked to speak to a manager and of course she’s in a business meeting at 7:14pm on a Friday GMT time.

But she “left a note on her desk, to contact me back”

I find this absolutely ridiculous and would really like some help. I’ve screen shot every conversation.

But I feel like this will be a long and painful process. Please avoid this casino.

Delayed $1,300 withdrawal

$1,000

Hi there to all askgamblers team and happy upcoming New year,my problem is that I have play in gowild casino and manage to win 1300 and made Cash out,and of course they ask my documents for verification account it's normal I have play casinos for 13 years so I know I send them my documents drivenL and photos of bill where all my address is on it they accept it,and I wait well I get new mail that it's not anaff I have to do the same process but this time I need to hold my documents in my hand and make photos for them??I made it but still they have reason to to not pay my wins and verified my account I never had this in any other casinos that they ask this ,very poor casino and they have MGA ,this is how you guys make players happy ??I gladly ask askgamblers team to help me out from this problem,cheers Happy New year

$1,300

Unfairly Denied Winnings

On the 2nd November I deposited $80 into my online account and played several games from about 9pm to 2am.

I won an amount of $5,000 and withdrew $4,500 but then I played a further $1,000 and withdrew $3,500 which was to be transferred via bank transfer and I had provided a copy of my bank statement assuming that I would be paid out what I had won.

My winnings were accumulated over the period of several hours and I received those winnings off the back of playing several different games including jackpot games, betting up to $12.50 per bet at times and the credits increased dramatically awarding me $5,000 in total which I withdrew $3,500 after playing back $1,500 on the same night.

I requested a withdrawal of $3,500 and provided my bank statement then emailed GW Casino asking roughly how long the bank transfer is likely to take.

After I had requested a withdrawal, I emailed GW Casino asking how I redeem my bonus and free spins that they emailed me I had access to.

I then received a response from GW Casino advising me that the auditors have checked my history and it would seem that I have in fact breached their bonus terms and conditions. They had the right to withhold my winnings but as a gesture of goodwill they would credit my online account with $80 which i originally deposited plus $20 which needed to be wagered 30 times in order to cash in my winnings.

I emailed GW Casino back and asked them if they were going to give me my $3,500 winnings and explained that my winnings were not won on a bonus or through free spins, they were won over the period of several hours.

I checked my account and it had been closed.

I then emailed GW Casino asking for clarification as to why my account was closed and told them how dissapointed I was that this has happened. I received no response. I tried logging into my account and realised that they reopened my account and I continue to receive emails that I have free spins in my account.

They want me to spend more money but they won't pay me what I won fairly.

I have been a member of the GW Casino for a number of years and in March this year, won $10,000 which I provided my bank details for and was paid this amount without issue.

I really hope this is resolved because I have spent in excess of $10,000 on this site.

I have screen shot all my evidence including the emails I sent back and forth to them which I will email to the email you have provided to me as I can't attach it to this complaint.

Thanks in advance.

Donna < surname removed >

Yet to receive a confirmed withdrawal

$3,500

On the 30th of Sept I received two emails confirming my Visa Debit card withdrawal had been approved and processed by GW Casino (Go Wild affiliate?)
All of my identification and supporting documents were approved and my account verified...
As of the 10th of Oct I am still yet to receive the money.
Despite being helpful and responsive to the first query I sent on the 4th, my emails are not receiving any replies now.

This is my first casino withdrawal, I understand the process may not always be ideally smooth sailing, but I would very much appreciate some kind of information or correspondence regarding my withdrawal.

Thank you x

$1,000

GoWild Casino Complaint Stats

Resolved 33 / 35

Avg. Amount $2,101

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

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Player Rating

5.4/10 ● 81 reviews

Top reviews from our players

muts

4/10

I tried to get the 200 % + 60 spins bonus from this site, but it was not on my account.
I asked livehelp about it but they answered : well, it did not stick so too bad for you.
They did no trouble to explain what I maybe had done wrong, but I could take the 100% + 50 spins or nothing.

Because I never had somebody from any live-help so rude I thought "hey, maybe she has a bad day I`ll ask later".

So I asked again and I think I will just paste the conversation here:

You are now chatting with Maja
Maja: Hello, nice to have you here today! :)
Me: hi maja
Me: last night i signed up via this link: a
Me: but i dont see it and a colleague of you said , yep pity, it didn't stick so too bad.
Me: so that's it?
Maja: I will check everything right away
Maja: And I will let you know :)
Maja: Please allow me a few moments
Me: ok
Maja: Thank you for your time, I have some amazing news!
Maja: It looks like you can claim a great 100% match up bonus together with a cool set of 50 free spins on our all time favorite slot Immortal Romance!
Maja: You can claim this sweet deal for your first deposit with us! What do you think?
Maja: Would you like to claim this as well?
Me: uhm 100% or 200% and 50 or 60 spins........ what do you think?
Maja: Unfortunately I was not able to find that offer attached to your account
Maja: However, here is what I can do :)
Maja: I can offer you a nice set of 30 free spins on Golden Era right now, so you can try out the casino a bit and see how it goes
Maja: And I will be able to save on your account a customized and very special deal with 300 free spins on 3 popular games, for a deposit of only 20, instead of the initial deal
Maja: Sounds good?
Me: so you give me spins and no bonus? or do i understand you wrong?
Maja: This is a special offer for your first deposit
Maja: However, if you like the bonus more, you can claim the standard deal which has an amazing 100% bonus and 50 free spins!
Me: is it not easier to make a new account?
Maja: What do you mean, please? What's wrong with this account?
Me: it misses 100% bonus an 10 spins
Maja: Each account comes with certain promotions attached
Maja: However, I am able to add for you right now 30 free spins for free to try out the casno
Maja: casino*
Me: but i get the feeling that you do not want to give the bonus
Maja: What bonus are you referring to now, please?
Me: http://www.askgamblers.com/bonus/welcome/gowild-casino-200percent-up-to-usd200-first-deposit-bonus/
Maja: I can make a special exception and offer the 200% bonus for your first deposit as well
Me: the one i signed up on
Maja: :)
Maja: So you can choose between the three offers
Maja: Alright? So there are now 3 possible offers to claim for the first deposit:
Maja: 1. The standard offer with 100% bonus and 50 free spins
Maja: 2. The 300 free spins on 3 different games
Maja: Or
Maja: 3. The 200% bonus :)
Me: i just wanted the one i just send you, but it's a real hassle i notice, i will ask the guys from askgamblers.com why it's such a problem
Maja: It is not a problem at all
Maja: Each account comes with certain promotions attached to it
Me: but thanks for trying, bye
Maja: Unfortunately this was not on your account, however, I managed to make a special exception and offer it to you anyway
Me: i don't blame you Maja:)

We are sorry to read that your experience at GoWild was not a pleasant one. Allow us to explain the reason for which the bonus was declined to you. When registering from a specific affiliate offer, a player must open the account directly from the affiliate site, or from a landing page from that site, such as the one that you presented to our customer support. When clicking on a casino banner your account is automatically tagged and assigned to the proper offer. This is the only way for our system and customer support to recognize the bonus that you are eligible to upon sign up. In your account, there is no such tag which means that you most probably came directly to GoWild Casino site and not via an affiliate link. Therefore, the system or the customer support were not able to recognize that you are eligible for any exclusive offer. As an exception, we added a note to your account and you will be able now to claim this offer, but, in the future please try to follow the guidelines and understand that this is the procedure. Should there be anything else that we can do for you, please do not hesitate to contact us. Kind regards, GoWild Team

GoWild Casino 11 years ago

baboonster2012

2/10

They do pay for your winning.

Be careful when playing with this casino. i'm a platinum members at this casino.whenever u win big and made a withdrawal try to avoid this casino for several days or weeks..becoz your next play will be a straight loss until they meet with half amount that you had withdraw.i already spent 10k usd here and if refer to my acc history also they are weigh the amount of deposit and withdrawal by 50%.there will be screen freeze, lagging while u having a bonus round on slots and also been kicked out of the server.my worst experienced is 295 clicks with no single bonus round after i made a withdrawal request for half the amount i had won..i made reversed withdrawal which end up i loss all that i had won.it happened once but continuously until they get back the money u had withdraw on ur previous win.

julieaudrey

3/10

It's a Microgaming Casino so they have all the great games. It's a pretty good casino at first.

Have you ever try to claim a bonus on GoWild Casino ? When you're a new player there's no problem but as soon as you made a couple deposits, they do not care anymore ! The only way to claim a bonus there is with the direct chat but the bonus never work ! Everyday I receive special promotions, bonus, free spins from the promotions department but when you try to claim it they say the promotion it's not available right now. The wagering requirements are very high too.

catapultaudio

7/10

Go Wild is one of the largest independent Microgaming casinos I am aware of still around right now in 2014, as opposed to being part of a larger group - nevertheless, they have never offered a huge amount of incentives to separate them from other players in the market.

One thing that did keep me returning to Go Wild for a long time was their freeroll slots tournaments, available only to those players who chose to interact with the casino via their download "Viper" casino client. Go Wild offers several daily, weekly and monthly freeroll slots tournaments as well as special "VIP" tournaments reserved for their most valued members, only the "Belle Rock" group casinos currently offer more such tournaments, and I expect that will change soon with their recent acquisition by the Digimedia group.

Some players insist that Go Wild offers a superior RTP on their games compared to other Micorgaming casinos. I do not believe this to be the case, but I can say with certainty that over the years I was certainly very lucky whilst playing there - many Royal Flushes playing video poker, many extraordinary blackjack sessions, and some fantastic hits on the slots.

Customer support were perhaps average - I never felt they were as helpful as those working at 32red, and I always hated the long withdrawal pending times - despite what is advertised here at AskGamblers, my Skrill withdrawals always took over 24 hours to disappear from pending/reversible and even then, often another day would pass before the funds appeared in my e-wallet despite the fact transactions are processed immediately after the casino presses the button.

Nevertheless, if you are able to play Go Wild! in your country, I do recommend them, with DigiMedia buying up the vast majority of the Microgaming only casino market, these have become the 2nd choice behind 32red, with everybody else following them - I expect all the DigiMedia casinos to drop their freeroll slots tournaments over the next year, which will leave Go Wild as the clear second runner as far as offering benefits to their loyal players is concerned.

lessleey

10/10

I am delighted with go wild casino ! I had a scary start, deposit not credited,I had same issue with prime casino and it was a nightmare but not so with go wild, as soon as I logged on to live help and reported the issue they handled it quickly and so pleasantly ! Hannah , the casinos rep stay on line with me until the problem was resolved. am more than delight,

Johnnygotthebone

10/10

Everything except the 48 hours pending period allowing reverse withdrawl.

These guys have the best paying casino on the planet! No one can touch their payout rate. I cashed out 10k+ in the last six weeks several times from minimal deposits, 25 loyalty points and last week hit 16k on immortal romance from a belated 90 bonus after balance was 0.

There is no other casino that pays this well. None. And I have played them all! Deposit here and see. Good luck.

48 reverse withdrawal! Pathetic! Even though 5 weeks ago I reversed 5k and then cashed out 16k later that night. Love and hate that option!

lessleey